Erin Taylor

Review of Bob Utter Ford

My air conditioning was not working in my car. Cal...

My air conditioning was not working in my car. Called Bob Utter Service to schedule an appointment to fix the problem.. dropped it off at 9am, did not hear a word back, they called the next day and said will have to order a part to fix the a/c. They did not tell me it would take 2 days to fix the problem. I was without a vehicle. Picked up my escape, and said they would call for me to schedule an appointment when the part came in.
Fast forward to the next week.. Friday came, I called and was on hold 3 different times. Finally got someone to answer and they said the guy I was working with had taken a half day Friday and also the part came in earlier in the week. I was not informed.
Then I scheduled an appointment to leave my car to fix the a/c problem the next Tuesday morning. Dropped my car off before 8 AM.
The guy I was working with still was not sure why I was dropping off my car. I got no word on how long it would take to fix assuming 1 day since the part was in.. called them Tuesday around 3 and said i would need to leave my car again overnight til Thursday.. After scheduling an appointment. And not having a spare car to offer me to drive Tuesday Wednesday and Thursday. We were never advised this repair would take 3 days, especially when the part was in. Lack of communication.
So 2 weeks to fix my car with no phone calls to inform me when parts came in, how long it would take to fix etc.... not sure if it s because my car was in warranty or just how long they usually take to fix and not inform customers ????