Bob Utter Ford Review

Excellent customer service. Jane was a delight to work with!

Very professional place to do business as I am a first time car buyer and very young. Treated me with respect. Was kind of frustrated that I wasn't going to finance through them. Also didn't fix a recall that was issued in August and still sold me the vehicle and let me drive it for a weekend before notifying me. And sold the car to me with 3600 miles on it and wouldn't discount an oil change at 5000 miles since I only drove it for 1400 miles. But other than that a nice place. Will up the stars if they contact me about the oil change.

UPDATE: These guys contacted me within 24 hours and wanted to make sure that I was taken care of. I really appreciated the quick response and for them to make it right. This has now been the best experience I have had at a dealership yet.

I love how welcoming the staff treated us today. They were very reassuring and explained what was wrong with our vehicle so thoroughly. Definitely will continue to service my car here. God bless them, and the price was just right.

Thank you so much!

We bought a cerulean blue Kia Niro crossover hybrid. Eric was our salesperson and he was personable, knowledgeable and met our needs. It was easy, fast, a good price, beautiful car with unexpected cool features and great gas mileage.

I got a great deal on a very nice car!
I love Bob Utter Ford!

Great fast friendly service!! First time I had ever been here, glad I went! Will definitely be back.

Great customer service. Quick turnaround. Highly recommend!!!

Only place I've used since moving to Sherman. They are so helpful with filing claims with my warranty. Staff is always so friendly. My car has never taken more than a 2 day turn around.

I would say may sales experience with the salesman Terry was pretty good. Very personal individual attentive, knowledgeable and seemed to listen.
HOWEVER, paperwork- My dealings with the Finance Manager Dustin was terrible and am of the opinion what he attempted to do was completely intentional and unethical. When we initially sat down, I informed Dustin that I am purchasing the truck and are not interested at all in any other warranties. Nor am I interested in service plans other than what Ford provides with the truck. Despite this being the case, Dustin pushed too hard to sell a warranty on the electronics. Then proceeded to tell me that an extended purchased warranty or service plan would cover any items that come up on the truck. And it would not matter if I made any engine or drivetrain modifications which we all know is not true. This despite me specifically telling him up front when we sat down, I appreciate any options you have however let s save each other s time.
In the BUYERS ORDER Dustin prepared the itemization on the amount financed, selling price and all pertinent financials. On said document Dustin attempted to include their Premier Guard/Blue Steel and the gap insurance. Between the both +- 4K. Why this is so wrong is that Dustin started talking about what each document I was signing and then quickly turned it over to sign on the back side. Fortunate for me I caught this, and the items were both removed from my documents, however without a doubt it changed the mood I the office we needed to complete the paperwork.
When I asked him to better explain, he quickly pulled the buyers order back and threw it in his shredder pile
Just remember Bob Utter Pledges to you the Customer Bill of Rights!!!...
You have the right to honest info, thorough explanation of finance/purchases, prompt and efficient service with a genuine concern for your time, tight to choose what I want. And best of all
You have the right to expect us to keep our promises to you!!
Its rather comical.
This issue is why I would be hesitant (most likely not) on recommending anyone to make Bob Utter Ford your premier or best option to purchase a vehicle is noted above.

Nicest bunch of folks I ve ever had any dealings with while buying a truck... Great prices, super friendly staff, and an awesome selection of vehicles... Kyle Rothenberger was the most patient sales consultant I ve ever had... no pressure and LISTENED to my wants, and paired me up with my dream truck... hope to not need them for a while, but when I m in the market again, Bob Utter Ford will be my first place to go...

Best car buying experience! Adam Hulsey helped us with our purchase of a pre-owned vehicle and made the entire process so smooth. We were treated with so much respect and loved the hometown atmosphere. Highly recommend!

Wonderful customer service. Mike answered all my questions and got me a car I can be really happy with. To top it off the check out was really fast.

Our first conversation on the phone was so courteous & pleasant. When I took our car in for emissions testing it was a very good experience. I will return there when we ever have more needs.

it was almost too easy and everyone was friendly and professional.

Service department is good and works to fix actual issue.

I took my 2014 Escape in for its 150,000 mile service and as usual The team at Bob Utter s service center rose to the task. Providing great customer service and quickly got the service done and for less than what I was quoted. Philip was just great keeping me informed on what was going on with my car. I recommend Bob Utter s service center whole heartedly.

I have a car that runs and Lindsay was above and beyond . Thanks

January 2, 2019 Jane had everything ready. In and out in no time as I had a drive back to Midland in sketchy weather. All very professional and courteous. Got me instructions on the things I needed to know about my new truck. All in all I would highly recommend the folks at Bob Utter Ford in Sherman.

Great service throughout the sale. This was the best truck buying experience we have ever had. Jane our sales consultant was absolutely the best from start to finish. We knew what we wanted and she made it happen. Can't say enough good about her. Super person, not your typical pushy sales person. The whole buying experience was WAY above average. Kit in the finance department had everything ready when we arrived, and made it so painless. Great dealership, great people. Thanks Mr. Utter for putting the right team together. We have and will recommend The Utter Dealership to all we know looking for a vehicle, and will be back for our next one. We drove 230 miles to buy our vehicle from Utter and will do it again. GREAT JOB.......

Red River Ford is awesome! Ronnie got me fixed up, no fuss, no problems!

Just leased a Kia. Ryan Hill treated me well and got me into what I could afford and what was best for me at this time. I can t speak for the car(Kia Forte) itself at this point after I just made the deal but it has a lot of features that I enjoy and has a bit more punch to it than you d expect. They re a lot more user friendly than they used to be as well. I ll definitely purchase from Ryan at Bob Utter Ford again.

The sale was easy and fast. They gave me a good price and didn't need to haggle.

Wonderful buying experience!!! Tommy and Jamie worked very hard to get the numbers that worked for me,besides getting a great deal on a new f 150 I got top dollar for my trade!!! Malcom in finance was awesome too,overall could not have been any better!! I would highly recommend Bob utter ford to any friend or family.

Great people! Great prices! Great place! Wouldnt take my vehicle anywhere else!

Jason Weaver and the service team always take great care of me and my vehicle. Don't trust your vehicle to any other place. Five star service always.

Service after the sale was terrible. I will never do business with them again.

Great dealership. Very easy process and friendly staff. Best prices and no nonsense.

Kenzie and Malcom are amazing I absolutely love them I would recommend them to anyone

I bought a 2016 F-150 from Bob Utter Ford in Sherman with Chris Mitchell as the salesman. The process was simple, easy and efficient. It's great to discuss options in an honest manner and not have to worry about hidden tricks or protecting your bank account.

After purchase there was a cosmetic problem that needed repair. Chris and the dealership went to great lengths to fix the problem and make sure I was happy. And I am.

One word can describe my experience with Chris and Bob Utter Ford, "Integrity". We need more of that in the world.
Would I buy a car there again. Definitely!

As always, Roy and the guys and gals in the shop treated me well.

I have been doing business with Bob Utter Ford for around 20 years now. I don't know if that will continue. They have opened one of the Ford Fast Lane buildings at their location, which is fine for quick stuff like oil changes, state inspections, etc. But the last time I took my car in for an oil change, they said that the next time i needed an oil change, i needed to get my brakes worked on. I asked if i needed to set up an appointment with the main shop to get that done. They said that no, they could take care of it. Early in February, i needed to get my car inspected, so I took it in for that. At that time, I asked about setting up an appointment to get my brakes worked on. They told me that they didn't make appointments because it wouldn't be fair for move someone ahead of someone who came in earlier. This aggravated me because my wife had brought her car in for an oil change a few weeks earlier and they had moved 2 guys ahead of her because "they had an appointment ".
So today I brought my car in for the work on my brakes and the oil change. Unlike the main shop, they did not tell me that it would several hours for the work and also like their main shop, they did not offer to give me a lift anywhere. So I sat in their waiting room for 4 hours while they worked on the car.
The Fast Lane Center has been opened for several months now and bugs like this. I may start using a Ford dealer elsewhere if their customer service doesn't improve.

I brought my commercial vehicle in for an oil change and they had it completed in less than an hour! I didn't even have an appointment. Running a business and being able to get one of my service vehicles completed this fast is a great help.
Thank You!!

A little slow to be called quick change but overall a good job. It took about 50 minutes for a oil change and tire rotation. I guess they don t vacuum out your vehicle here. But no big deal as I prefer to clean my own truck. The staff were very friendly, knowledgeable, and helpful. I would use them again
10/26/20 review of Service Dept. I had to have recall work done on my truck. We had a bit of a rough interaction in the beginning but everything got worked out. Truck was dropped off at 8:30am, both front and rear cameras were replaced, picked up truck at 1pm. Everything is currently working. 4 stars.

Very clean nd friendly place. They have a great room for the kiddos. Not only are they very affordable they also do services in a timely matter any time of day.
Thank you to everyone who works for Bob Utter

Very professional and knowledgeable, plan on doing all our future business with Bob Utter Ford.

Quick professional service. Great waiting are in new Quick Lane service area.

Great experience buying my Expedition at Bob Utter. Doug and Chris are quality and trustworthy guys who delivered on what was promised.

Utter Ford treated me with kind personalized service from the minute I parked my car. Everyone involved in the process was understanding and listened to my concerns as they met my requests. I was treated as a family member and I highly recommend the dealership to anyone to has not purchased a vehicle in the last twelve years. It is a different experience from the old days. Everyone worked to explain the process and make me comfortable. The F150 was beautifully detailed and ready to go when I picked it up. Thanks to all those who took care of me. Well done

The process was surprisingly smooth. We actually bought two vehicles and were out within 3 hours including the test drives. They were patient with our questions and concerns and worked with us through the financing. So far we are ecstatic with the purchases, thanks be to God!

Everything went very smooth. Good price and prompt service. Couldn't ask for anymore

I recommend Bob Utter Ford to everyone!! They have a great selection and service. If you go ask for Austin Rice. He made car buying a breeze!! Thanks Austin!

We had a WONDERFUL experience purchasing our 2020 Kia Soul. Mike Mounce handled everything exceptionally well and even though we did the majority of the process online, it felt personal. Mike was available for all of our phone calls, questions and texts. We when came to the dealership, the process was simple and streamlined. Mike gave us the keys to the one we had picked out, we went for a test drive and then signed the paperwork. Afterwards, Mike gave us a Kia Soul tutorial and set up the Apple CarPlay. It literally took less than 2 hours from start to finish.

From new vehicle explanation, sales and finance, services were EXCELLENT. 2020 Silver Fusion Titanium. Will DEFINITELY recommend to future purchases. Thank You from Rickey and Selina Perry Abbeville, Louisiana.

The manager was very personable and walk me through the procedure. They even washed my car! It was excellent customer service. I am glad that I bought this Kia from Bob Utter Ford !

Could not have found a better place to buy a vehicle!!! Geoffrey Cannon my sales man made my experience at the best it could be!!!If you need a vehicle come see Geoff

Bob Utter truly has the best team around! From the sales team, parts and service everybody always has a smile on their face and is ready to help with whatever needs I ve had.

Thanks.

-Cory

The best person to work with is Kenzie, she may be young but she knows how to work with you will find the best options for you. I had list all hope and she pulled it off after a week working with the staff she got me into an awesome car. Thank you everyone at Ford Utter and a big hug to Kenzie for going above and beyond.

. Phillip was very helpful, very pleasant to work with. He found recalls I didn t know about. Highly recommend their service department.

I will never buy another vehicle anywhere else. Everyone is so personal and no one pressures you. Its the best buying experience you will ever have. Well worth the drive or call. Chris Mitchell is the most awesome salesman. Go see him!

Excellent service, incredible wait time. I am use to waiting at minimum an hour or more at Blake. Bob took less than 40 minutes for The Works. I will most definitely be taking all my vehicles here from now on.

Had my oil changed 2 days ago and my car sat the day after. Check engine light came today after they ran diagnostics two days ago. They said that they couldn t do anything for me and didn t even recommend places around here for me to go. I even bought my car from here.

Very easy process from sales to finance. Extremely happy with the price.

Best place I have ever been to they are so helpful and I got what I wanted.they are so friendly

Quick service and friendly staff. Very thorough and helpful

Chris was very helpful! Go see Chris very good salesman. Thanks Chris for the help.

Great service. From the time we walked on the lot, we were treated like family. Our sales agent was fantastic. She listened to what we needed, suggested vehicles based on that, and put us in the right vehicle at the right price. This was one of the easiest dealership purchases I ve ever made. We are new to the area and plan on retiring here. They have made a customer for life. The next time we need a Ford, we will definitely be back.

Phillip was amazing at keeping me informed of everything they were doing to my car and what needs to be done in the future! The whole team were quick and efficient with the service! Thanks guys!

Fantastically easy experience front to back - Dale was an excellent salesman to work with. Hope to do more business in the future!

Great people to do business with. They have always taken care of our Ford repair needs.

Great experience buying the car there. The staff (Jonah Peters and Chris) were very helpful and played a pivotal role in us deciding to buy there. They were knowledgeable and answered all my million+ questions. They did an amazing job of coordinating all the documents that we needed and worked way past their working hours on the weekend to make sure we got to see and test drive the vehicle. A+++

Crooks at this dealership loves to sell defective vehicles and call them "certified". Too lazy to even check the engine before reselling these? Please look elsewhere

Great service and very professional sales group. Great sense of urgency responding.

Service rep. Roy was very helpful and did his best to accommodate our needs.

Totally amazing Service Department ! Always willing to help and go the extra mile. Many thanks to Roy.

We went in just to see what they had and Doug found the perfect car for us and we couldn t be happier! And it was the deal of a lifetime! Honestly, don t waste your time going anywhere else. Everyone we met was super!

ABSOLUTELY PATHETIC SERVICE DEPARTMENT. VERY RUDE AND CONDESCENDING!! When asked to speak with Bob, the service manager says, Bob who . I m always told the same story, we don t have a loaner car for you AND I WAS TOLD, if you don t buy here, you don t get a loaner car by the service department manager. I was also told, WE DONT NEED YOUR BUSINESS . Meanwhile, we are still waiting on a fuse box cover for my wife s Expedition from OVER A YEAR AGO. AVOID AT ALL COSTS!!!

Great experience. No hassle, very honest. The sales Rep Ryan Hill was very courteous and promptly answered all my questions. No back and forth. Was honestly one of the best/easy car buying experiences I have had. Ryan even delivered the car to me, about an hour away, pretty cool.

I highly recommend Bob Utter Ford and be sure to ask for Ryan Hill, you wont be disappointed.

Kyle was amazing! Never had a car buying experience like this before. The entire process was so smooth and I'm still in shock with how it went. I'm not one to normally leave reviews but it was seamless. Got me a great offer on my trade in, price on the vehicle was already the best anywhere around (I've been looking at vehicles for 3 weeks prior to even showing up to make sure I did all my research). I don't think I could ask for more! Great job and I'll be back in the future!

Easy to deal with and great LOW prices. I made the 1300 mile drive from Charlottesville Virginia to buy a van and would do it again in a heartbeat!

We were there literally less than an hour. Paperwork was ready for us when we got there. Truck was washed and full of fuel and ready to go. Friendly and prompt staff. Best buying experience by far. Highly recommend this place.

From the time I pulled into the parking lot was the best buying experiet I've ever had. Kinsey greeted me at the door. I test drive 2 of their Ford F-150's. The whole process from test drive to finance and closing was 3 hrs. Kinsey was awesome and definitely will refer my friends and family.

I always count on the guys at Bob Utter service to keep me going . They are always very nice and courteous and explain things to me so I can understand

I took my Kia Soul in to this location for an oil change and was greeted immediately. Phillip was the member who was helping me today, and he did an excellent job of taking care of my car care needs, as well as making me feel like a valued client.

I opted for The Works oil change today... as was so glad I did. I got the oil changed, fluids checked/filled, tires rotated, filters changed, brakes checked, and even got my little Silver Bullet (the name for my car) washed.

For the most part, I hate taking my car to get serviced. I hate the waiting, and mostly hate they way most places lack explanation of the services. I did not get that here. Phillip was great at making sure I knew what was happening and why.

Thank you Bob Utter Kia for making this a painless oil change trip for me!

Took our 2017 Escape in for service and the repair was completed on time and correctly the first time. I had no complaints. Very satisfied

Outstanding

Response was fast

Terry and Justin are good eggs

Great experience. Not pressured but very caring to meet our needs!

I needed a part that had fallen off my vehicle. They found it in stock and fitted it for me. I didn t have to wait long and everyone I spoke to was very helpful.

They were super helpful throughout the process. Jonah was a great salesman and awesome to work with. It was my first time to buy a car and the best I could have asked for.

This FORD Dealer is #1! Great service and staff. Thank you Roy for keeping me updated on my F450 progress. Everything is working great - y'all are good! Nice to have a Ford dealer that treats their customer the right way! #bobutterford #greatforddealer

I had a pleasant experience @ Bob Utter Ford!! The salesman were very pleasant & listened to me. Jim was really helpful. Thanks so much for your kindness. I will definitely be a returning customer. MERRY CHRISTMAS YA'LL.

We trust Joe at Bob Utter Ford Service. He always gives us honest feedback about our vehicles and we only use Bob Utter Ford to service our vehicles. Great and Honest Service!

Always a pain free experience. They listen to what I want and do everything they can to make me happy

Doug and Jamie were great. They went above and beyond to get me the vehicle I wanted.

I hate the process of buying a car. The back and forth and all. But our salesman was awesome. He knew we didn't want to spend all day there and he made it happen. Great place and people.

I purchased new tires & was also supposed to get an oil change done & car wash. When I was told the car was ready, it appeared that the new tires were the only thing done. The car was NOT washed & it appeared that the oil had not been changed. No new oil change sticker was placed on inside of windshield & the hood had grass underneath the edges, indicating it had not been raised up. I have no way to verify that the oil was actually changed, despite the dealer claim that it was. Very disappointed in the service!