Bob Utter Ford Review

I just bought a new 2019 from the dealership in Plano, but I live in Texoma so I get my car serviced at the Sherman Dealership.

This is my second oil change, but first one in their new quick lane be advised, it s not quick at all. Took 2 hours and it looked like they had a full staff.

The customer service was great, and had a welcoming atmosphere. They picked the wrong name for their new oil changing service - so expectations versus reality are off.

Also, the clear coat on my 2019 Kia is peeling so that s worrying.

By far the best experience I've ever had with a truck repair at a dealership or anywhere for that matter. Damen was great setting realistic expectations and then delivering my truck a day early.

Jason is amazing. He takes all the time to make sure his customer is happy. I am a little demanding and I was afraid this might push him to the edge, but he was cool all the way to the end!!!! He is HONEST, which is something rare these days. Keep up the good work. Found a place for my truck to get serviced.

Awesome price for an awesome car. Highly recommend!

Kenzie was absolutely wonderful and made the whole car buying process extremely easy! We will definitely be returning for our next new car!

Your employees and dealership are the best in the north texas area.

Worked with Ryan, he was not enthusiastic to put us in a an explorer or try another comparable... he said most "starter cars" are ford focus... he was not willing to go above and beyond. I left and went to a different car lot the same day and left with a jeep! Happy with my decision!

I took my Kia Soul in for a routine oil change, tire rotation, and systems check. When I got home I noticed the technician had checked the block that there was no spare tire; therefore, it is evident, he had not checked the spare. There is a full size spare tire in my Kia Soul.

Have been a customer of Bob Utter since 2006. From the very first truck from them I only had one awsome experience after another. My first sale guy Dustin is now in finance, he passed me to Malcom ,but he ended up in finance also. Currently i am dealing with Johna and like i said awesome and then some. Very professional all the time, not pushy, I became friends with all of them over the years. Whenever I had any issues, 3 or 4 over all these years , all I had to do was call one of the guys and they took care of me. I got to met Jason in service department also , and again the same level of professionalism and good old customer care. I love Bob Utter , they are like family. I sent my friends and family to them before and continue to do so every time I have a chance. I know they will be treated right and get what they want.

As usual great service from the service dept at bob utter ford. Thanks

Excellent service very professional!
No issues with anything at all
Phillip and team are great!

I always take my truck here for service. They never try to persuade me to have things serviced that don't need it. They are always fast and do just what is expected. Took the truck in once for a transmission issue, couldn't down shift to first. I was expecting a pricey transmission repair. The did not charge me for the rock removal from my shifting mechanism lol. Cost me a lottle more this trip but actually less than anticipated. These folks are great!! I am always 100% satisfied with service here.

Jason in service was great to work with. Great service at a fair price.

They were fast and super curteous will definitely be going back.

Best car buying experience I have ever had. I live a couple of hours away and the deal was basically done over the phone. Once I got there, everything was as advertised, no pressure, no lies, no making me sit around for half the day while the salesman and "manager" were talking.

In and out, short and sweet, and with a detailed and filled up truck. Adam Hulsey (salesman), and Malcom Ross (finance) were genuine and never made me feel that I was getting a bad deal. I would recommend Bob Utter Ford to anyone and especially Adam.

My recent car purchase was not the best experience... on day 16 I received a notification to "pull my car over when safe immediately- check hybrid system". Fast forward a phone call to where we got the car BOB UTTER FORD and I learned this was my problem as the NEW car owner. I was told by several people that this was a good dealership and Bob Utter would take care of me- so I wanted to give the dealership a chance to make it right. I called my insurance (Farmers) and thankfully had put towing on our policy previously and made arrangements for a tow truck to come and take me to Classic of Texoma. Thanks YO MOMMA TOWING. At this point I've called and left a voicemail for the man I bought the car from, Mike Mounce. The next day my car was looked at and diagnosed with a small leak in the radiator and was "bone dry" and told the cost was about $1,100. I'm shocked to hear this as I'M STILL ON THE SAME TANK OF GAS I DROVE OFF THE DEALERSHIP IN!! I call Bob Utter again to follow up and once again am told I need to speak with the man who sold me the car... so I leave ANOTHER voicemail. (Side note- he has still not called me back A WEEK later )
After an hour of waiting on Friday, I called to speak to a manager as I am hopeful Bob Utter will make this very unfortunate circumstance right. I get a Jaime Gladen on the phone and he seems to want to help and says he will look into it. Fast forward 2.5 hours when I got off work and headed down to Sherman to hear the solution since my car is in the shop and waiting for parts to be ordered over the weekend, etc. Apparently Jaime was not expecting me, but met with me anyway. After pointing out how I felt very vulnerable and this first time car buying experience from Bob Utter has been very poor...and how I was disappointed in how little help I'd received on there end in this mess. I pointed out Classic of Texoma (whom I've never done business with) put me in one of their fleet vehicles for free! He tried to tell me Bob Utter had towed my vehicle... but as stated above it was not true. After implying I was a liar 3x in a row *in a very loud, rude tone* I revealed the picture i had taken from the morning before. He proceeded to ask what I wanted and I asked for an apology over that altercation... Next thing I know I'm being escorted out of Bob Utter. On the way out I asked for a different manager and fortunately I spoke with someone more level headed. The agreement we came to was I'd buy an extended warranty for $1,560 and Bob Utter would cover the broken radiator. While I do feel this was the best solution to the worst situation- I WILL NEVER BE SHOPPING AT BOB UTTER AGAIN. I have never been spoken to by a man like Jaime Gladen spoke to me and when I mentioned this to an associate (while signing up for the warranty) I was informed Jaime doesn't know how to speak to beautiful women Please learn from my unfortunate mistake not to buy a gently used vehicle and/ or do business with those two men.

I absolutely love my new Kia K5 GT! Thanks so much to KC for being very helpful and transparent through the process I left feeling like I made a great deal!

As for customer service and reliability these guys are awesome. I just can t see can t see spending that kind of money on an oil change and tire rotation. Then again it s not their fault I m cheap.

Super smooth and easy, no pressure sales, excellent value. Every one was extremely helpful. Special thanks to Jim my sales guy, Chris the money man and Danny the tech guy. You guys are awesome. My wife loves her new Lincoln Corsair!!

I have been a customer of Bob Utter Ford for a long time..I've purchased 4 vehicles from Debbie Larkin. Always a positive experience. This time I bought a Lincoln MKC and I love it. I Used the parts Dept.today and Transaction was quick.
Then went to service department to have the mudflaps installed. Philip took care of everything and I was in and out quickly
Can highly recommend Bob Utter Ford for all your vehicle needs.

I bought a used Armada and the usual red tape that i have experienced and was expecting wasn't there and everybody was very busy but still would stop everything to help. Thank You Tommy Ellis

Great people Great place very nice customer service!

They quoted one price for a battery... Then charged more..plus..did not give me the warranty that was quoted

No unnecessary haggling. No hidden fees. Just a straight forward and pleasant car buying experience. After countless phone calls and texts with several other dealerships, I quickly realized how great of a deal I was getting. Totally worth the drive from Laredo, Texas.

Good friendly reliable service. Never had a problem

Worst place I've been as for service department. Went to have my oil changed as per my Kia maintenance and it was horrible. They claimed they couldn't get my plan on phone tho I had no problems. They supposedly tried twice as did I and I had no problems. Then I had to pay for it because they stated they didn't have time to get the people on phone...told me I needed to cancel my contract, no other dealership has had any problems..will never use this place again..

Always dependable, speedy, and courteous! Plus, in waiting room, they have pastries from Panera Bread, good magazines, and vending machines, computer wifi,... What more could you want?! Seriously, love these guys cuz oil changes, inspections, tune ups are painless!
I think their commercials are a hoot, too!

We have a 2018 Explorer limited From Bob Utter we bought in June of 2018
It has 20k miles now and we have enjoyed it
Last week it threw a code saying there was a problem with the fuel sensor
We immediately took it to Bob Utter and Roy Whisenant assured they would look at it and get right back with us
3-4 hours later we get a call and the techs have diagnosed and repaired the vehicle!!
It was some frayed wire and they fixed it quickly
Great service and a positive experience
Bob Utter is our only choice for all our Ford repairs
Thank you Roy

Excellent price, excellent service! I will come here in 2 yrs to buy my granddaughter her first car!

We trust Joe at Bob Utter Ford Service. He always gives us honest feedback about our vehicles and we only use Bob Utter Ford to service our vehicles. Great and Honest Service!

The Bob Utter team was fantastic to work with - especially Ryan H. I knew what car I wanted. Their price was lower than anywhere in Texas. I told Ryan about my bad experience at another dealer and he got me out the door for thousands less than that other dealership. They also delivered all the way to San Antonio the next day. I could not be happier. Great team at Bob Utter for sure - highly recommend and I will go through them again.

A very easy experience buying two (2) vehicles in the last year.

Wonderful people! So helpful! Easiest truck buying experience I ve had!

I purchased my Kia Sorento through another dealer in April of 2012. Not long after the check engine light came on. I took my vehicle into Bob Utter Ford's service department to have them see what was up. They took excellent care of me. After replacing a faulty part and returning my car, the check engine light came on again. I took it back and they worked with Kia to get it fixed. The part was again faulty. The day we came to pick it up they noticed that the check engine light came on again as they were bringing it to the front. Within a day the same part was replaced and everything was perfect. Jason made sure that my car was clean and even filled up my tank. They took excellent care of us and kept us updated on what was happening. I couldn't say enough good things about them!

Been thinking about trading for awhile so, decided to stop by their lot. Decided on used 2017 Lincoln Navigator and I fell in love. My salesman was Farron Whitefield, a most patient, kind, and attentive gentleman. We took a drive and I was hooked. No pressure at all, no games, we struck a deal as we sat outside on the bench enjoying the beautiful sunny afternoon. Farron had 3 customers, myself being one, going at the same time. Everyone I met there was very helpful and friendly. They even called in another very nice guy on Friday nite to do our closing. Everyone was very professional and made my experience a smooth decision. Top rate!

My husband and I visited this dealership on 2/14/18 in pursuit of a Ford F250. After visiting other Ford dealerships in my area (Waxahachie) and not finding what we were looking for, we decided to give Bob Utter Ford a visit. The staff was very friendly and knowledgeable and made the whole truck buying process very smooth. They are very honest and straight forward. I would definitely highly recommend them to anyone who's looking to purchase a new vehicle.

Handled a lot of it over text before we even got there. Showed up, test drove, negotiations, and out the door in about 2 hours.

Very pleased with my first service on my F150 I was able to get in and out fast. They have a very comfortable waiting room.

If you're in the market for a used car, please ask for Jay. He is truly a wonderful man and will do all he can to make sure you have a pleasant experience. A sincere thank you to him, Tommy & Dustin. I'm a customer for life.

Doug was great & very helpful! I love my new Ford Explorer!

Chris Mitchell is awesome!!!! He was the best salesman better than all the other hooligians salesmen!!!! Doug Mangrum is also a great salesman!!! Chris Mitchell is the man I will see again on my next purchase on another vehicle!! That great of a man should be given a raise in my books for busting his butt on getting me into my 2015 blue Ford Fusion!!! Thanks again Chris Mitchell!! I love the car!!!

Everyone was friendly and quite literally, this is the absolute best experience I have had at any dealership! I drove 250 miles to buy a truck from these guys.
Their prices just could not be beat. Props to all the people at Bob Utter Ford in Sherman from way down in Austin! You guys made my wish a reality.

Great experience and honest sale person. Thanks Jonah!

I tried dealing with other dealerships to buy a new f-250 and they were dragging the process out to a nightmare. The guys at Bob Utter made the process a breeze.

Matt helped me find exactly the vehicle I wanted and made the entire process easy.
Dan (The tech guy) really made sure to show how to use all the features and technology properly.
Caitlyn made the phone calls and finance super easy.
The finance guy, I forget his name but he s a raiders fan, was awesome!

This was by far the most pleasure new car purchase experience I have ever had. Utter has a great staff!!

Ryan Hill is an awesome salesman and they are really great to work with you. Our first experience was the best!!

Best owner, sales team, finance team, price, and SERVICE DEPARTMENT anywhere ever the end.

Matthew at the front desk was very helpful and informative.

Jane Smallwood and the rest of the team at Bob Utter Ford made our new purchase so easy. They were friendly, knowledgeable and provided us with great service. Would highly recommend purchasing a vehicle from them.

The staff in the Parts and Service, and the Quick Lane area, are incredibly knowledgeable, friendly, and helpful. I buy Ford because I want a great vehicle. I buy from Bob Utter because I want superior service.

I received fast, quality service and from friendly personnel. Thank you!

They were fast and friendly great service had to have the Trunk latch replaced dropped the car off around 4:30 it was ready before lunch the next day. EXCELLENT SERVICE

Matt Orr was great and easy working with. The smartest thing you could do for your patrons was allow them to get prequalified and not be forced to sit in the dealership for hours and hours waiting for an approval. Good job!

Roy has been my go to guy for several years. I called him late yesterday afternoon and explained the issues my Escape was having. He had me bring it in right away. He had it looked at this morning and I had it back this afternoon! Very pleased with his customer service!

If you're looking to have work done on your vehicle, dont take it to this dealership. They played cat and mouse with me for a couple of months because "they ordered a part that had not yet arrived" Complete and total waste of time. They kept my car for two weeks and got no work done on it at all. Very nice service, just unprofessional.

I ve gone back and forth with in the last 3 weeks and the issue was resolved. Every car I have owed has been bought here but that s the last time I buy a car from here. And you get a free car wash and supposedly it wasn t working then I drive by there and it s working just fine ! I don t know if he didn t want to take it or what s going on but I surely won t be coming back! Not even for an oil change or a recall!!

Took my Ford Edge in for the normal service-oil change & tire rotation. As always, quick & thorough service. Service tech went over my overall service & explained when I should consider other maintenance. No hard sell, just good reliable service. I am always pleased with my service at my local dealership.

Quick, fair prices, and cleaned the car nicely. Great job!

Ryan was the best - he worked with me to find the right truck that I wanted. Great service

First time buyer I worked with Terry and had a wonderful experience everyone was knowledgeable and helpful we got everything done so quickly and I'm VERY happy with my purchase!

First class all the way through. Living 4 hours away, the team was amazing, quick and efficient with helping me buy a dream vehicle. Thanks Doug and Dustin.

Tommy Altland, Jonah Peters and Kyle Rothenberger gave me the best customer service! I m more than satisfied with my purchase! Thanks for everything! Couldn t have asked for anything more!

Jonah Peters did an amazing job helping me look for my dream car with every single bell and whistle that I was looking for!!! Everything couldn't have been more perfect!! I am so happy with Bob Utter and would never go through anyone else but Jonah!!

Everyone we worked with was great. The purchase was quick and easy.

Very helpful and kind! Would definitely recommend them to anyone!

Great folks at Bob Utter Ford service. Good work and on time. The service guys always earn my repeat business...they take care of all my F150s. Professional, friendly and quality work.

Great service! Tommy is an expert and answered all of our questions. Love my New Car Smell!

Bought a new Kia Soul from Farron Whitefield 9-21-19 - and I must say that it was the most enjoyable experience I have ever had while purchasing a new vehicle. I called Monday and told them what I wanted to purchase from the vehicles posted on their website - he took some info from me and the process started.

With a few texts - two to three short phone conversations - and filling out a credit app - we walked in Saturday morning - drove the vehicle - and walked in to sign the papers. No drama. No back and forth. The vehicle with discounts was advertised at a price we were happy with and they gave me good money for my trade.

We recommend Farron Whitefield as your salesman as he was went above and beyond and was extremely courteous and accommodating.

I traveled about an hour north to Bob Utter Ford seeking to buy this 2019 Lariat I researched online, and Eric Wicklund did a great job making my trip a success. They were very fair in their negotiations, and understood what boxes I needed checked, in order to make a deal, and delivered nicely. I would be more than willing to make that drive again out to Bob Utter Ford and work with Erick and Malcom Ross, to get my wife into some new wheels in the very near future. Excellent service, and competitive pricing, I highly suggest Bob Utter Ford to those in the market for a new vehicle.

I came on for a 5000 mile tuneup. Not only did I hang out in a comfortable lounge area, but they mechanics did my tuneup. I got my tires rotated, car washed & vacuumed out. Plus the fella at the desk checked prices for upcoming investment for my car such as window rain guards & a spare tire. My experience was quick and painless.

Because of Roy in the Service Department we will likely use this dealership for all future vehicle purchases and services! He knows what Customer Service is! Thanks Roy and Thanks Bob Utter Ford!

I had the greatest experience at Bob Utter in Sherman Texas. Farron my sales guy was the greatest! He helped with everything I needed. The tech guy was great too. And all the rest were great too! I love love love my Kia Sportage This is my third Kia to have. I would recommend them to anyone. Thanks everyone!

Awesome experience at Bob Utter Ford in Sherman! Found a truck online and Jonah Peters called me and worked the deal that day! Fair and honest! I will definitely refer friends and family and will be back again! Jonah was awesome to work with and will help you get into the car you want!

Jane Smallwood was the best agent I have ever dealt with. Transaction was fast and no details was skipped. Paperwork was painless and harassment to get any extras. Fastest car purchase transaction I have ever had. Thank you for all your help.

This is a great dealership to work with. I bought two vehicles from this dealership in the last six months. And each time was a great experience. They are hard to beat on pricing and Service. I highly recommend this dealership.

A friendly, no pressure and helpful dealership who made my truck buying experience simple. A great deal.
Kyle was easy going and kept me well informed throughout the process.
The dealership was recommended to me by my family and I highly recommend it to anyone looking for a car or truck.

The team at Bob Utter took great care of me and my girlfriend, Mike did a fantastic job. Definitely the best car-buying experience I've ever had.

Go see Doug Mangrum at Bob Utter. Easiest, smoothest vehicle purchasing experience ever. Left with a great deal. I will definitely do business with him again. Plus, it's kinda cool buying a vehicle from a drag racing legend.

Came in to get a key programmed, we remembered a recall so they did both on the spot in less than an hour! No appointment necessary.

One of the best car buying experiences I have had. Doug Mangrum was my sales consultant and took care of every request I had. Ran into some trouble with a dead battery only two days after purchase. Bob Utter's Team contacted the other dealership where my car was at and made it right. They just got a customer for life! Thanks! Go see them for your next service or purchase!

Over the years I have spent a lot of time in dealership service waiting rooms, but I have to admit that the waiting room at this dealership was absolutely the best I have ever experienced. Not only was it an enjoyable space with many comfortable arm chairs, but there were also many other amenities such as coffee, water, hot chocolate, cold drinks, snack machines etc., and we could look directly at the service area!! They have taken service to the next level!!

They always do a great job. We ve used them for 14 years.

They re very professional, quick and always do a great job.

Chris Mitchel was a very patient salesman. He was with us for a very long time. He was great at explaining things to us and answering all our questions. I think he truly gave us the best deal and also helped us decide what was best for us.
We would come back to this dealership for all our future vehicles due to Chris. We also would recommend it to all our friends and family.

I very much enjoyed my shopping experience at Bob Utter Ford. I left 2 dealerships earlier that week, on of them because the service just was not there. My agent Doug Mangrum held the car for me, as I had to driver over one hour to get to Sherman. No going back and forth with price hikes or discounts. Just a straight forward transaction for a barely used car.
This is a place where I would enjoy to return in a few years.

Was very pleased with getting my oil changed on a Saturday morning.

I had a Monday morning appointment for 7:30. I live an hour away and need my car. It took till Wednesday for them to actually look at my car. When they actually got to it wasn t to bad but don t give me an appointment and not keep the time and date.

Roy and the staff were very patient with me and handling all the different issues on my RV that needed checking. Not the RV cabin but the Ford E350 V10 cab. THANKS - now we can drive and enjoy knowing everything has been checked and repaired.

Geoff was my salesman and he jumped through flaming hoops to get the deal I needed on the truck I wanted. I was astonished by the "Crazy Eddy" discount he was able to get on a new 2016 FX4 Supercrew. I live over two hours away in Cleburne, TX and it is worth every minute of the drive. I'll buy all my Ford's from Geoff in the future. Kudos to the finance manager that worked the deal as well (for the life of me I can't remember his name) Best truck buying experience to date!