My recent experience did not go well. I was misinf...

My recent experience did not go well. I was misinformed about the work needed on our truck, as well as the time it would take to complete it. Trying to get in touch with the service manager was a challenge because he s spread too thin between both locations of the operation. There was also confusion as to which area would be doing the work on our truck (Quick Lane or service department). I do not like the new set up nor dealing with brand new employees at the Quick Lane area. They lack customer service skills overall and are treating long time customers as if they ve never been in before. I come to Bob Utter because of the relationships and trust built over years. I do not appreciate being treated as a stranger or being given incorrect information about what s needed to keep our vehicle running well. At this point, I m evaluating options for caring for all five of our vehicles.