We have been very pleased with our experience at BMW of Springfield. Jack Ferriera has been great, very professional and responsive to our calls and requests. Could not have expected better service from the entire team.
Moe Rahmoun is an an awesome sales representative at BMW Springfield! Great service without the stress you can experience when buying a car. Great personality! Highly recommend you ask for him.
Cesar
I lost my engagement ring in my car and had to take it to BMW of Springfield NJ. The entire team was extremely helpful. I didn t have an appointment but they took me fairly quickly. They were extremely accommodating - shout out to Jocelyn, Tino, Louie, and Micael! Highly recc this dealership and service team. They re great!
Mike in Service as well as everyone I came into contact with was professional and courteous. I really enjoy my experience every time I go. Top notch folks!
Kim
Unfortunately I tried to give them my money on a jeep and they didn't want it never had that hapoen before. I was trying to have them taken my deposit and paperwork but they wouldn't work with me to allow me to fly in a week even with a check in their hands prior.
First time BMW Buyer had a great experience with all the people at BMW of Springfield especially Christian my salesman was phenomenal and thanks to manager Gene and Mike in the back office they were awesome
I recently leased a vehicle from this dealership. My sales person was David Hyslip. I found him to be patient, responsive and knowledgeable about the car. I would recommend him to anyone interested in purchasing or leasing.
Jack Ferreira-the man! Multi tasker, professional, Experienced, courteous, knows his stuff. Gave me and my parents a great deal on our 3xs. These are some of the reasons why he is the manager! Thank you Jack!
It was our second BMW from the BMW of Springfield, and we thought we oughta give other places a try as well. Countless useless emails with BMW of Morristown, Bloomfield and an absolutely disappointing trip to Open Road BMW of Edison (they were not ready, dodn't have the cars, eventhough we've had an official appointment for the test drive), we were soo happy to come back to the familiar and inviting atmosphere of Springfield dealership. The staff greets and treats you like FAMILY. Ask for Isabella Souza. Patient, calm, funny, and very friendly. No pressure. She listens, and she will go all the way to help you find the car of your dreams. My wife is super happy with her X5! Oh! and special thanks to Ms. Amanda Zamora for making this transaction as smooth as you could wish. We dreaded the day filled with paperwork and hours of signing and signing papers. Surprisingly, we were done and out in less than an hour because Ms. Zamora was already ready for us.
PS. The service team at BMW of Springfield is exemplary as well!
I love this dealership very nice people and they are accommodating. Brian (English man) was very helpful and got me into the car i wanted and sincerely did everything he could to help me. I called first and everything i was told on the phone - he made happen in person!! Thank you for my new BMW.
Excellent Service and April is always courteous and gives the best assistance ever!!!
Today I had the best service ever with Michael Goworek.
While I was scheduling my appointment I asked for Michael to be my advisor. Since I know how much he cares and I never get disappointed working with him. He is a hard worker, patient, honest and smart. And he will never let you go disappointed. He will make everything possible to make you satisfied.
[April 2018]
I went in to get a certified car and John took his time to show me what they could offer and all the options to make me a happy and loyal customer to his dealership. He went above and beyond to give me the best. If I ever decide to get another BMW, I will look no further than picking up my phone and calling him. He was never pushy and very patient. He gave me a bonus weather mats on the purchase and always there for questions and very devoted to his job.
Smooth process, detailed information and no haggeling.
The team in celebrity BMW of Springfield were outstanding and I am not saying this from just the sales aspect of my experience but since I walked in the door. Receptionist greeted me and my sales person Igal was great but I was really impressed with the service his manager Alvin provided for me. He made me feel that he went out of his way to make this deal happen for me even though I was skeptical at first but his professionalism made me feel confident that he was doing right by my side. I am very pleased and I do look forward to doing business with this establishment in the near future again due to the great experience I received. They really make the sales process a breeze, great personalities working there and even after you re done purchasing they constantly follow up with you. Highly recommend.
Excellent service throughout our buying experience. Ray Ford was a great salesperson, a true professional always putting our interest first. He went out of his way to make our buying experience truly a memorable experience.
We are very impressed with BMW of Springfield s over all services. It is a pleasant experiences with Christian Mendez as our sales representative, and Nick Goldin as Genius Bar assistant. Christian was efficient, curious, professional and promised going to provide after sales services. When we first met him, we were shopping between OpenRoad Mercedes and BMW of Springfield. Christian made it easy for us to decide which car we eventually bought.
Nick knows what he was doing. Answered every questions we had, solved all the tech issues we had encountered with our old 2019 BMW. A very pleasant young man Full of enthusiasm.
Charles my salesman was a absolute gem John wa wonderful walking me through the details Gregg was wonderful approving all I needed. My husband passed away and he did all the car buying so it was wonderful working with men u could trust not to take advantage of me I so appreciate that. Thanks guys for everything! Loretta B
Great staff. Worked with us to help us get exactly what we wanted. Love my car
Christian worked with me and was courteous, competent, thorough, everything you want to make a great car experience.
Brought a family member to BMW of Springfield since I have had such amazing experiences at Lexus of Route 10. The celebrity company knows how to treat their customers. Fantastic experience. My family was treated like they were already part of the celebrity family. Amazing!
Phil Wilczewski did a great job getting me the right deal. He was a pleasure to work with and overall the dealership exceeded my expectations. Highly recommend.
Art Youman at BMW of Springfield was the most professional individual I have ever dealt with when purchasing a new car. He was straight forward and made the process seamless in getting us in the car we wanted. I would highly recommend going through Art for your next purchase at BMW of Springfield as you won't be disappointed.
Dealer needs a make over. It felt crammed and needs more amenities.
I had the pleasure of leasing my car from BMW Springfield. My salesperson was Joe Turiello, and he made the whole process as seamless as possible. I hate nothing more than to car shop, but it was an absolute joy working with Joe and his team. I got a great deal on a 5 series, and I couldn t be any happier!! I strongly recommend him and BMW Springfield!
Amazing experience. Christian is the best salesperson and was very helpful. Ariel did a great job explaining the car to me and the finance department made the process quick and easy. Highly recommended !
Christian was great, we worked with me patiently, going through the deal.
Great service department. My service specialist, Gabriel, was courteous, kept me updated of the status of my car, always responded quickly to any inquiry I had, provided insight into service options that could lower my costs for maintenance, along with being a pleasure to work with. Thanks for the outstanding service experience!
I originally took my 2008 335xi to their body shop to replace both front and back bumpers. After getting into my car after bumpers replaced, my air conditioner (blower) did not work. When I said something to the body shop they pulled car in to take a look and could not find anything and said they didn't have anything to do with the air not working since replacing 2 bumpers had no association to the air blower. One of the guys actually took me and car to the service department and within an hour they had diagnosed my car, reset codes, and then blower worked. They couldn't explain why except saying, "it happens." That was my first experience with JMK since moving to Jersey and I have to say, it was pretty good in my opinion. They went above and beyond and I appreciate it. Thanks guys!
I had a great experience setting up my new lease with Isabella. She was attentive, communicative, and did everything with me remotely over COVID. I was looking for a lot of safety features in a car with my young kids, and she searched and searched until we found a car with all of the options I wanted. Isabella helped to get my car delivered to my house, and express shipped my license and registration to me, so I didn t have to go to the dealer. Everything was done safely and remotely, with the utmost care, and I greatly appreciated it.
Great experience leasing a new car. I have gone to a number of BMW dealers in the area and BMW of Springfield is by far the best.
This dealer is very good at selling cars, and because of that they just want to get the money out of customer's pocket, and don't care anything else.
My friend help me find this nice BMW 435 at this dealer, and I went to replace my old lease car at the last day of the lease. The dealer charged me 1000 dollars for minor scratches and tire wear before I'm ready to sign the lease. In fact, there had been a lease end inspection in New York State and nothing came out of it. But they didn't explain that I should have gone back to my New York Dealer so I won't get charged. Considering the distance between New York City and this place they might just lose me as a customer because I won't take a uber here to lease the car. I guess that's why they didn't want to explain to me.
What makes my feeling worse was that, I could have fixed those things with my insurance if I had known that in advance.
Warning to New York car owners, don''t come here to lease a new car if you had a previous lease, because they can just charge you more in the end of the day and you won't have a choice by driving back with a car that leases expires tomorrow.
I must agree that they can get the money from me but they totally lost my trust in them.
My service advisor (M. Lopes) was excellent in every respect.
BMW of Springfield and the Celebrity Motor Car Company deserve a lot of credit; they made the car buying experience a wonderful one. Everyone at the dealership was knowledgable and friendly but nothing more can be said about my wonderful sales representative, Jeremy B. He made me feel like more than a customer, treated me (and my offers) with nothing but respect and now, I am a proud owner of a BMW. Car buying can be a stressful experience, but Jeremy and the folks at BMW of Springfield made it truly a five-star experience. I highly recommend this dealer if you like a wonderful customer service experience.
Beware of these crooks .. especially the General Manager Gene... I got ripped off big time at the end of my lease .. getting an attorney
This service department is the best great customer service hands down .Micael Lopes super professional
also sends update while your car is being serviced I really appreciate everyone who works in this department. Thank you.
Good people but price for services are getting ridicules
Worked with Jack Ferreira having no idea about BMW models . He was patient, knowledgeable and the best advisor anyone can ask for , really impressed by his efforts towards customer service and helping nature. I would highly recommend this dealership upon multiple others I have visited till date.
Unbelievable experience, the best in the state, these guys and gals know how to treat you like a star.
Horrendous customer service. So disappointed in BMW. My experience has been terrible. Have had my car for one year, problems from day one. I have been to the dealership on several occasions for help from their "geniuses" who tell me the problem is solved, but then I leave and continue to have the same issue. Service dept unable to help as well. I have left numerous messages, emails, never a return call or email. Every time I call I am told there isnt a manager around or they are in a meeting. Never a return phone call. I will never lease/buy another BMW again, especially not from this dealership. Very disappointed.
Excellent Dealership. Went well beyond expectations.
I HAVE ALWAYS HAD A GREAT EXPERIENCE WITH BMW BUT THE PROFESSIONALISM AND COURTESY THAT IS OFFERED BY DAVE IN THE PARTS DEPARTMENT WILL KEEP ME AS A CUSTOMER. HIS KNOWLEDGE AND EFFORTS TO ALWAYS GO THE EXTRA MILE IS TRULY APPRECIATED...
Receptionist acts as though communication skills not that important. However have 2 stars cause Jacob is great. Keeps you in the loop about your car and very professional.
Charles Amadi saved the sale from going to another dealer.
Amazing.!! The service advisor Jocelyn Cedano was very diligent and helped me immediately at my arrival at Springfield BMW. Every time I have been here she makes sure I get the best treatment and I feel right at home. I Come from the Bronx and I take the trip because of the pleasant experience.
Excellent dealership. I leased a 528i 4 years ago back when it was still JMK, and just today leased my 2nd 540 from Art. Art is a class act, a no nonsense numbers guy who was efficient, knowledgeable and extremely professional. Gave me an excellent deal, and communicated with me throughout so that I can minimize my time in the dealership. I ve been doing this for years, Art is one of the top sales people I ve ever worked with, by a mile.
Everyone else involved, including Isabella in finance, were top notch.
Regarding service, I ve been going to Gabe for years and look forward to coming to him with this 540 as well. Another class act who will never upsell you.
Will be back for the next one!!! Thanks everyone for an excellent buying experience!
I had a wonderful experience working with Isabella! She is extremely knowledgeable, professional, and personable. Isabella consistently and thoroughly answered all of my questions in a timely manner. She is very skilled in her profession. Purchasing a new car from her could not have gone any smoother. I look forward to working with her in the future.
Moe rahmoun was great thank you to the team at bmw of Springfield thank you so much
Great service and always helpful. Best of all I have never had a problem getting an appointment.
The staff and service people are professional and kind. The facility is always clean. My service tech, Gabriel treats me with the utmost respect and courtesy. The receptionists are polite and always have a smile. I highly recommend BMW of Springfield to anyone who desires a BMW.
Great Experience every-time I go to BMW of Springfield to purchase a vehicle. Isabella Souza is a very honest, trust worthy, very caring & knowledgeable woman and knows all about all the various bmw models and vehicles in stock and works in the sales department at BMW of Springfield. I would highly recommend everyone to go to BMW of Springfield for their BMW purchases or leases and request Isabella Souza s services and expertise. She will work with you until you find the car that you want and listens carefully to help meet your car budget.
In this day age, finding an honest and Trustworthy sales manager like her is priceless.
Keep up the great work and until next time for our next BMW. Best BMW Service Department as well. Great 5 star service from all departments from sales, parts and service it s a one stop 5 stars Dealership. Keep it Up!
All the best always, Sandra
I have been shopping for a BMW for months. I decided on BMW of Springfield because of their professionalism and knowledge. When I walked into the dealership, everyone was very polite. They were very patient and courteous. I had a million questions. Michael Blomgren explained in detail about the car, the service, and the leasing program. The day I picked up the car, Eric Lilienthal explained the technology of the X3. He took a lot of time with me and told me to call him any time with questions. In my opinion, Michael B. and Eric L. are two of the finest men in the car business.
Janice Ray
I have been working w/Gabe to fix my wife's 335. Gabe gave me a detailed repair cost and what I should do immediately. He came in at the estimate and even delivered the car to my home while I was away. Gabe was a gentleman when delivering the car to my daughter. BMW of Springfield has proven to be a fair and valued service provider for my BMW. Gabe also left me with a detailed report of what I should get done in the next few months as well. As per Gabe, he want's to make sure we are happy with our BMW Driving Experience.
REVIEW FOR SERVICE: Always fantastic service with BMW of Springfield and recently took my car in for some issues with my tires. I was serviced by William Dasilva and could not have had a better experience! He did a full assessment of my issues and provided me with a detailed description of what I need done to fix my immediate needs, as well as what he recommended I do in addition. No pressure whatsoever. I ended up going with all the fixes, immediate and recommendations, and was setup with a loaner so I was not inconvenienced. Next day, job was taken care of, picked up the car, and drove off a happy customer.
I highly recommend William if you need a service advisor that will provide you with a easy, smooth, hassle-free service experience!
I had a flat and found the closest BMW Dealership and this was it. I couldn't be happier with the service. Everyone in that place shows the best professionalism. Gabriel is a gem.
If you are serious about buying a BMW Certified Pre-Owned or a New BMW, then BMW of Springfield is the place, and Linnea Swenson is your client advisor. We drove from Boston, MA, to purchase our CPO 2018 BMW, and we could not be more satisfied. She went out of her way to find us the right car in color, mileage, and style, going beyond what was in the showroom. It was well worth the drive, and we would do it all over again.
The worst BMW dealership ever the people there are very unprofessional, very pushy, try and sell you cars when you come for something else just totally dishonest. I was even told I needed new tires took my car to another BMW dealership and was told my tires were in very good condition. I have a 2015 with low miles and not a lease why would I need a new car. My advice don't go to Springfield BMW
Very pleasant dealership experience. I had the pleasure of working with Art Youman, who was very straightforward, honest, and personable. He is the Senior Internet Client Advisor and conveniently communicates through email. Art was very responsive and fair with the numbers he presented to me. He was willing to answer any question I asked and never attempted to rush or push me into a deal. I even contacted him after the sale and he still comported himself in the same great manner. To me, it seemed as if he took pride in being upfront and making me happy. Art is truly one of the best Client Advisors I've come across and I look forward to doing business again with him again in the future.
Great dealership awesome managers and I love my sales person Charles!!
Thanks
Very disappointed with Mike Callahan and the dealership in general. Whereas my wife s Infiniti dealer made her feel quite pampered, Mike made me feel as though I was doing him a favor. He was curt, lacking in insight on the technical details of the car, and rushed me throughout the whole process, I regret having given him a commission.
The whole family is very happy with our new car! From an online inquiry to giving us the best deal, & then very efficiently preparing everything, & having the car washed before we got there - coz we were almost an hour late due to being stuck in the GSP traffic! Isabella Souza & the rest of the staff (finance Zumba lady), who had to stay late for us, seamlessly processed everything so we were done in just a little over an hour - from test drive to paperwork to genius to finance to going home with a new X3.
Will definitely recommend Isabella & this dealership to friends & family!
Recently purchased a 2017 X1. First time buying a car and everything went smoothly thanks to Isabella! Explained all the steps and went through it in detail. Car needed a minor repair and she assisted me in setting up an appointment and getting it fixed. Highly appreciate her for her help!
Always professional and fast service. Best bmw dealer in NJ
Great service, and a car wash was a nice compliment. Also like their coffee , snacks.
Micael Lopes is great! Quick and professional customer service.
Recent purchase of a 2016 BMW X3
We had been looking locally for a new BMW X# and found a dealership that was about 30 minutes from our home. After several weeks of trying to get the best price and after putting a deposit down on a X3 we decided to walk away because of the unwillingness of our local dealer to work with us on the total price. The next day I went to my TrueCar App and within 24 hours got a response from BMW of Springfield. Art Youman their internet guy provide a deal that was significantly cheaper that the local Dealership. Although Springfield New Jersey was three hours away from our home in upstate New York, we bought the car from Art. After picking the car up we had temporary dealership plates that had a limited life. Through an unfortunate set of circumstances the New York State plates were going to be delayed until after the dealer plates expired making our car un-driverable . After a discussion with Sal Gerbino, the GM at Springfield they rented us a car from a local agency to use until the new plates arrived. We felt that in every way BMW of Springfield we out of their way to make us a satisfied customer. We highly recommend their dealership if you are in the market for a BMW
Paul Deres
Gabe does an excellent job. Prompt, efficient service every time.
Celebrity motors has turned this dealership around. If your looking for Honesty and a culture of great service just walk right through those doors. Top notch! I could talk all day about BMW s... they don t call it the ultimate driving machine for nothing! Thanks everyone for helping my family finding what fit best for our needs.
Just bought my first bmw at bmw springfield, and my salesman Christian Mendez was very helpful during my purchase.
Worst experience ever received shopping for 2020 5 series. Cannot even believe that BMW would allow such incompetent snakes to be hired as management executives at this dealership. The Management/ Finance staffs flat out lied multiple times and after being caught was too prideful to admit their wrongdoings. I am appalled and disgusted how they manage to increase the car selling price and the promotional finance rate of 3.35% (Tier 1 customers) as I was getting ready to finalize the paperwork in the back office. The dealership pretty much forced me at the end leaving with no choice but to sign for the vehicle since it was pass closing time and my property/ license plate was removed from my trade-in vehicle. Folks always double/ triple check the numbers on your sales agreement and finance rate before signing for it. This dealership will lie til the very end to their customers by stating it was a error and we could increase the finance rate even if your Tier 1 since we are losing out on this deal . Do not trust their management and finance staffs!!!! I m definitely not planning to return for any future purchases!!!!!
Great place ,excellent customer service the staff was very friendly and knowledgeable .
Amazing service and clean!
The breakfast was a plus.
I had good experience getting my new car, will recommend Christian if looking for a car he makes really easy
My 3rd car from Springfield. Great dealership and Top class customer service. Cristian was phenomenal and helped me get a great deal on 2020 X5. Extremely patient, very professional and always willing to go the extra mile. Always ensure that customer always comes first. Excellent client advisor to work with. Thanks Cristian for making this happen. Look forward to work with you again. Take care and wish you the very best.
Where to start. I've bought quite a few cars over the last 15 years and have to say this purchase was by far the best one. First time with BMW of Springfield, 2nd BMW in last 4 years for the house and didn't go with the original location we purchased the first vehicle for various reasons. Kudos to salesman David Hyslip, if it wasn't for his professionalism and consistent follow up would have certainly gone elsewhere. My schedule gets a bit crazy with the traveling but Dave never missed one call when I asked him to call back over the 4 months I spoke with him. When it comes to customer service they have certainly mastered that category.
From time of agreement on the vehicle to picking it up all went smoothly with no surprises. I stressed to Dave that I have a new born and all needed to go smoothly to ensure I didn't spend hours at the dealer at pickup and he was a man of his word. At arrival all was ready to go, got the tour of the car not rushed by any means and was invited to come back anytime to go through all again in case I had felt I needed additional time spent.
Overall great experience and would recommend Dave and team to anyone looking for their next BMW purchase. I'm one for going the extra mile for their customers this has certainly been a top priority for them as well which is great to see.
Very nice and very friendly and make you feel at ease is a family business
When I met a salesman he was tieless and jacketless. I told him I was interested in the X5 so he lead me to his desk and stood there showing me a list of attributes; the same attributes I had already read on the internet. The salesman did not offer me a seat, a drink, his card, nor a look inside of a vehicle; much less a test drive. I was out of there in 15 minutes. He was racist and chauvinistic. I am an African American woman who was made to feel that I was not worth his time.
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