BMW of Springfield Review

The staff at BMW of Springfield always provides me with exemplary service.

I come here on occasion to get maintenance done on my vehicle. Access is only available headed eastbound on Rt. 22 so keep that in mind, you will need to make a U-Turn if you're headed west. Entering the BMW facility may be confusing for some as the driveway is next to Cornell Pkwy which, if you make the early right, will take you to the collision center, and if you make the late right, will throw you into a one-way. Pretty good experiences with the staff and I can speak specifically to Michael Goworek...I needed to get some recalls done on my car and an oil change. I had no way to get home while the dealership did the work, but Mike was kind enough to get someone from the dealership to drop me home in a courtesy car. They weren't able to pick me back up after the work was done, but that's okay. While the work was being done, they sent me some videos of "trouble" areas which proved to be very useful. As far as work times go, they completed my 3 recalls and oil change in about 2 hours and even threw in a free car wash. The facility is nice, free coffee, drinks and snacks are available in the waiting room. There are several leather chairs for you to relax in, TV, and insanely fast WiFi (clocked it at 100+ Mbps). They don't try to "get one over" on you here, and they also honor any coupons that other BMW dealerships in the area are offering which is cool!

I couldn't be happier or more appreciative for my experience with Springfield BMW. Dalvin David was my Sales Associate and he went above and beyond to provide premier service. Just want to thank Dalvin and the team, I look forward to hopefully partnering with them again on future BMW purchases.

Some time ago I had a wonderful experience at BMW of Springfield they are very professional and they got my car in and out including detailed my BMW. It should be no surprise that BMW of Springfield will always service my car. Great Job!!

Please read again ! Disappointed after the appraisal of my trade in 2016 BMW , and unfortunately happened 3 weeks after I leased the new car, BMW financial wants me to pay $426 for a "severe" damage on the rear bumper, after I was told by MR Collin that damage was just and appraisal and BMW Financial will talk to me and just my be pay a % of it , turned out that the word "severe" damage which it was a scratch is going to cost me that much money. PLEASE BE CAREFUL JMK SPRINGFIELD HAD CHANGED MANY POLICIES , I WILL TAKE MY BUSINESS AND REFERRALS SOMEWHERE ELSE , EVEN FOR SERVICE.
Thank you Christian Mendez. !
yesterday my experience at BMW Springfield was outstanding thanks to Cristian , this is my fourth car with this dealer and it only gets better, they always want to take care of me as a customer , also good to mentioned Jacob in service department ! Awesome Job guys! Thank you
Juan Zapata

I had a great experience buying my X1 at the BMW Springfield Dealership. Anthony is the one who sold my car and he was very nice, and helpful. If you need to buy a new car, ask for Anthony!
-Indira Kapo

I wanted to thanks Christian Mendez, for such an amazing job, he made my dream of owning a bmw true, it was the best experience I have ever had, now every time I drive my bmw It brings me happiness and motivation to keep reaching my goals and it s all thanks to Christian.

Great experience. Asked for their best price, quoted a great price, picked up the car the next day. Trade in value was fair. Overall the best car buying experience I have ever had.

Tire needed to be replaced. Service was wonderful and efficient.

I worked there for 8 years . It's like family and always nice knowing you can trust who is working on your car. You can pick your specific tech so you know who touched your car .

I walked in & was not greeted by anyone including the old lady working the front desk. (You would think that s her job)

The gentleman in charge of customer relations was the only individual to greet me then assist me by finding a sales rep.

He brought an African-American sales associate to assist me & boy was this guy arrogant!
You would think it was my fault he was there making & no money.

I ask him to tell me the difference between two specific vehicle besides the obvious (size)
He continued to say just that... (one is a coupe,the other is not ) seriously
I walked right out & went to MERCEDES!

Thanks to Mr.Arrogant I choose to go with a Benz

The easiest car purchase EVER!!! Great dealership -super sales person!!! Worked hard on our behalf!!! Definitely coming back. Christian Mendez is the man!!!!

Isabella is the best.. I highly recommend this location

I recently leased a BMW X4 from this dealership and I was very impressed. This is my second dealership, 7th BMW and I am very happy to do business with them. Alex was my salesman and he was courteous, professional and made the process go very smoothly. I would highly recommend them if you are in the market for a BMW.

Worst service ever. The staff was so unprofessional on the service area. I ll never go back there for anything i need.

I took my 2013 X5 in for a service. Jacob was my service coordinator. He was professional and in constant communication with me. Sergio our tech videotaped any problematic issues. I found this to be very transparent and I was highly satisfied. My car looks brand new! Thank you!

Efficient and quick request processing and great deals

Steven Lourenco was awesome and helped us choose our beamer, the BMW X5 and got us the best and the closest build that we required the experience with Steven was seamless and enjoyable, whenever he calls me asks me how's the car, before asking how I am :) a passionate in-flesh team, thanks Steven, thanks BMW of Springfield and thanks Costco for the edge, cheers Tridip Chakraborthy

Let me tell you the great experience I had with this dealership especially mike from the service department, he make everything smooth as possible and even made me possibly thinkIng about buying a new bmw 340i hopefully when it gets there

Christian in sales was great and very helpful ! Great service as always.

I leased a vehicle at this dealership with the help of Christian. He was awesome. He help me get the vehicle at a great price and everyone was very nice and helpful. I would definitely recommend this dealership and this person for your future car needs. This is the best experience I ve had in purchasing a vehicle.

Called to see if I could get service in one day because I had to drive ten hours for a funeral. Got the car back that day, but with the engine light still on - they knew I needed to make the ten hour drive and were going to let me drive with the engine light on. They hadn't bothered to run the diagnostic that day to see what was causing the engine light and so I had no idea whether or not I had a serious issue that would survive a ten hour drive. Brought it back for them to run the diagnostic and they found more to repair. They repaired it, but then kept the vehicle longer than promised because they still needed to reset the engine settings. I asked for a printout of the diagnostic data to take to my regular mechanic, and they did not provide it. I took the car to DMV inspection the next day, and got a "FAIL" because the Fuel System was "NOT READY". Inspector says they need to properly reset it, dealer says I have to drive it for 140 miles. Surprise! It has just a week left on inspection deadline, and I don't drive the car all that much. I guess I better figure out a road trip...

UPDATE Tino called from Service group and has offered to fix things up - fix up much appreciated and so moving from a "1" to a "3" -- will keep you posted on how it all turns out in the end.

UPDATE: Tino arranged to pick the car up and run a free inspection after a proper reset of the Fuel System indicator. I have a new inspection sticker, and they also detailed the car. He also gave me a credit for half off the battery that was installed; because it was installed before running a diagnostic, I wondered if it even needed to be replaced. A five star rating for the follow up, but definitely dinged for the first part of the service experience.

My client advisor Linnea Swenson is amazing . She was so patient , friendly, and kind . She gave me several options, that suited my budget, and needs before purchasing my new car . She is truly excited for my new purchase , and her customer service skills are excellent.

I recently had to bring my new car in for service. Everyone there has been very accommodating with my schedule and easy to work with. I met Tim Brazill, a service advisor who was incredibly helpful in teaching me all the nuances with the unbelievable computer in my car!! Thank you!

I go there specifically for the Italian mechanic. This dude is the best. Wish the BMW dealer near me would steal this guy.

We were helped by Art Youman who made our experience in buying a car very painless and not time consuming.Art was very knowledgeable,put no pressure on us to make any decisons, explained everything step by step and was very patient with us.Overaall,the staff here is wonderful,the place quite calm and unhurried unlike the marketplace atmosphere in BMW Edison.Thank you to BMW of Springfield.

Update: Unfortunately,I have to reconsider my rating as my husband has been trying hard to get connected to the BMW Connected Drive every day since he bought the car.It is important to set up the Driver Profile since both my husband and I drive on totally different settings. He contacted the salesperson a couple of times and sat on the phone for 20 -25 minutes trying to get help from BMW Connected services,but to no avail.They say it could take couple ofweeks to set it up.We are quite disappointed at this time.

Jacob cares about your car, you personally, getting you in and out quickly or makes sure a loaner car is available.

Very comfortable customer lounge in the service area. Free WiFi, light snacks and beverages

Always a great experience at BMW.
Alex Ramos - my salesman went above and beyond when going through my lease and trading in my car. He worked with me on what I needed and everything was done in a timely and professional manner. Thank you!
The service department has always been an excellent experience with Will DaSilva. I have been bringing my car here for service for 10 years and Will has always offered exceptional customer service with everything done in a timely and professional manner as well.
A+ service from both sales and service. I could not be happier with my experience!

I normally don t go to a dealer for anything, but I needed a recall done and my service advisor Gabriel was THE BEST! I actually ended up coming back to have my 335i aligned and 4 tires mounted, 2 miles away from the dealer my coolant hose popped (the Mickey Mouse outlet) got towed in and they were unable to service the car that day so they gave me a loaner, most dealers are very stingy with giving out free stuff but they took great care of me! When it comes time to get my M4 I will definitely come here first.

Very seriously and professional staff that did their best to help to a point. The best bmw deal I have seen and yet fell short over all due to there lack of effort for approval. Over all great dealer If qangndd

Just picked my new BMW X3. Thank you Moe Rahmoun for making the whole experience fun and painless and getting us a great deal.
You're the best.

Bought my dream BMW from them less than a month ago. The sales associate, Ryan, was very professional and courteous and provided a very competitive price. I had an issue with the tire valve and the service department took care of it for free! Will be keep buying cars from them because of the excellent experience!

Amazing service ! Quick ! Friendly! Coffee & snacks! Loved it ! thank You !

I live very close to 4 other dealerships, but I drive the extra miles to come to the JMK Service Dept. because they treat me and my car right. I've been coming here for 4 years now and compared to other dealers in my area, the service is like night & day. You don't need to bring your car back because of poor servicing. The people are amazing and go out of their way to help you. Drive your car out with confidence. If you're fed up with bad/mediocre service, I would highly recommend giving JMK a try.

I had a great experience.My sales person Carlos Borbon helped me find a car that could fit my needs and my budget. He made the whole car buying experience so easy for me and my husband.Thank you Carlos

Jacobe provided exceptional service. Would highly recommend this service dept.

Excellent service, pristine facility and friendly staff.

I usually use another BMW dealership, but this time I was looking for pretty rare model 640 GT with specific options that I need and I was able to find one here. I was a bit nervous as this is new dealership for me, but everything went even above my expectations. My CA was Isabella Souza and she went above and beyond during the process. She was patiently answering all my questions via phone and email during the week and once I've arrived to get cat and sign papers, everything was as promised and quick. Can't comment as of now about service experience, but buying process was pleasure and I can for sure recommend Isabella if you want smooth and pleasant experience.

I was in the market for a new vehicle and reached out to a number of BMW dealerships in the area, but Springfield was truly a cut above the rest. I worked with Linnea who was very responsive, professional, and refreshingly straight forward; not bogging down the process with a bunch of upselling or other needless sales tactics. She efficiently got me into the vehicle I wanted and at a very reasonable value - thanks, Linnea!

Worked with Christian Mendez there. He was absolutely awesome. No games, very responsive and provided great help and insight throughout the entire process. I highly recommend that you work with him!

I purchased a BMW M2 from the sales manager Veedit Patel and had an amazing experience! VP was so easy to work with and gave me a very fair deal on the M2. He also went above and beyond by taking care of some extra fees from the CT DMV which he didn't have to.

The whole buying process was very quick and easy. VP made sure that I left with the car about 1 hour after i purchased it.

Thank you!

Amir got me exactly want I wanted and for the price I wanted! Great service and very professional and I LOVE my X1

I bought a certified car from here. Sales made promises as part of the deal that were never delivered. Service department is a mess. You will probably get a better quality of service at a Honda dealership. I had to make 5 trips to the service for detailing the car that I purchases from this place. Save yourself some time and energy and go to another dealership. This dealership made me have a bad image of BMW in my mind in general. I make sure my next car is not a BMW.

Professional and explains everything thoroughly prior to doing any services

I had a wonderful experience at BMW of Bloomfield. Larry Stokes was the representative that assisted me and he went above and beyond to make sure I got the exact car that I wanted. I was a little undecided and is patience were the best! I truly appreciate all the time and effort he put into assisting me. I look forward to working with him again!

Ever looking for a bmw, this is the place to go, I was warmly welcomed as I walked in, very clean looking showroom, and was not pressured as it. Want to thank my sales advisor Charles Amadi, he was beyond great, I was very indecisive, he spent two days with me, took me to the process, test drives, explained everything, did not pressure me at all, also showed up on his day off for me. Definitely ask for Charles Amadi if you are ever here looking for a car, I know I will again. Thanks to General sales manager Eugene Mosco, Wayne Liebeskind (Finance), and Mina Ibrahim (Genius) who were all involved and helped to make my process smooth and painless. I am now and will always be a Springfield of BMW customer.

Simply, avoid bringing your car to this dealer for service. Over priced. after charging me over $3500 they gave me my car back with TPM malfunction alert, a sensor that costs less than $50. The right indoor handle had sort of greasy chemical that melted part of it, until today I cant get rid of this grease. they kept my old battery knowing that I has asked to retain it, they made me drive back to them twice without being able to find it. I called them few times to complain, they placed me on long holds and never returned my call or did any follow up. Recently I took my car to Open Road for a set of 4 new tires,they gave me best price available any where including tire rack, they changed the tpm sensor for $70, they fixed the seat calibration error for free. I picked up my car my car from them and felt like I am driving a new car. In my opinion, this dealer = bad service + rip off

From beginning to end a great experience. We visited other BMW locations and after meeting with Anthony from Celebrity Motor car were very sure we wanted them to help us get our new BMW X7.

Anthony walked us through the process with a great attitude and very helpful input. We actually enjoyed it.

Hopefully we will be back soon to get my husband a Maserati

Excellent customer care as usual from Jacob Kolasinski, Tino Pereira and the service team. They continue to do a great job servicing my 4 BMWs over the last 15 years. Their service makes it easy to buy cars from BMW of Springfield THANKS again

Great service. Vehicle returns when promised. Excellent staff.

went yesterday to purchase 2 new cars; i waited over 1 hr for a salesperson to come; went to the front desk who told me that that they don't have time to take ; i reminded the sales assistant that i came to purchase 2 brand new cars; using a very bad tone she tells me '' we are too busy'' and i see a group of salespersons chatting and really doing nothing ; was really shocked and just left; do not go there to have a good shopping experience : they just don t care about customers

Courteous, fast service. Experienced and professional staff.

I bought my BMW used, and drove a Honda all my life. So needless to say this is all new to me. Paul was my service representative, and i will admit i was not happy about the process the car requires for adquate service (computer reprogramming, etc). I probably gave him a little more attitude then was necessary. In my defense, im also 9 months pregnant. Regardless i would like to commend the dealership and Paul for their professionalism and courtesy. Id also like to thank them for turning my first BMW service experience into a pleasant one.

Great service, quality product. Staff is happy and helpful, always worth the trip

Awesome experience! Jhon the sales rep and Amanda are great at what they do.

Money money and money !!!!!
That is all they focus on. Entery to Exit all about how to grab a customer and rip their pockets to deep hole. Wholesale market for something you don't expect.
Hopefully this review make them do something right for some people otherwise let all be target.

Best experience I had at a dealer for service in my life. I have called other dealers and been told they will not have an appointment for weeks or months, this place had an appointment the next day and they took me back and forth with a smile. Service was done in a matter of hours. The rep Paul was very nice too. Highly recommended

This is my second review. I purchased my car in May 2017. During the first month I returned to the dealer expressing my concerns about numerous problems with the oil pump and engine, I was reassured that the issues would be resolved. I told management that I didn't want to continue to return for frequent services. Six months later, I still have the same issue and now more problems with the car. I wanted to return the car in May or work out another deal; however, management was unwilling. I have had such a terrible experience since buying the car, that I suggest anyone considering buying a car here to go elsewhere.

Servicing for my suv was managed by Gabriel, I was happy with updates on progress from Gabriel. However the servicing work needs to improve as the rattling sounds was not fixed as the servicing personnel couldn't reproduce the issue and tyre pressure still out of sync. The wash after was not good and I was told this is what bmw can do best for washing on serviced vehicles however I would give 5 star to Phil, he personally did another round of cleaning. I was very impressed with Phil who went above and beyond their normal process to satisfy the customer.

Marc in parts handled my parts request over the phone perfectly, and the part was there waiting for me as promised.

Took possession of my 5th leased X5 from BMW of Springfield today. Very safe and clean environment and incredible efficient group. Dropped off the old lease which took less than 10 minutes. They were very reasonable with wear and tear as they have been in the past. My sales advisor, Steve Burak is the absolute best. If you ever get a chance to work with him, it will be the best experience you ever had buying or leasing a car. He is a true gentleman and his first quote will be your last quote. Very honest, upfront and easy to deal with. Thank you again Steve.

Less than pleased with the service here. They will dodge your questions/concerns after signing the papers. I have been waiting for my plates for 1 month. They said they would make my last payment on my account... still waiting (while I get threatening email from BMW financial)- when they are questioned, it's always "looking into it" or some similar bs... save yourself the trouble and go to a dealership that actually knows what's going on and has the courtesy to take care of their customers and build lasting relationships. FYI- this is my third bmw.

What a truly amazing experience it was to lease a new X3 for my wife. I called them and told them the exact car I was looking for as well as how much I wanted to spend and how much I wanted for my trade-in, within a few minutes Dalvin called me back saying it's a done deal. We showed up the next morning on a busy Saturday ( I told Dalvin we had a tight schedule and needed to be in and out FAST)we were quickly shown our new car and then whisked into the business office to complete the paperwork with Charlie who was a real professional guy and had a great personality, there was no hard up-sells or forced add-ons like so many other places, he simply showed us optional service, tire, and lost key-fob plans which we declined with no issue. After the paperwork was all signed we got escorted to the genius bar and a very polite and knowledgeable young guy (forgot his name sorry) showed my wife and I all the key functions of the new car so we could safely continue about our day.

I have bought new and used vehicles from multiple brands and dealerships but This place blew me away with their friendly attittudes and lack of the usual dealership hassles. Dalvin and Charlie were both awesome to deal with and they certainly made new BMW customers for life!!

Ryan was terrific. Took the time to get me into the car I wanted. No pressure to buy a car that I didn t want. Originally wanted a 3 series but he got me into a 5 series with all the options I was looking for. I would recommend him to anyone who is in the market for a BMW. In fact have already have to several of my friends. Easy dealership to work with and I highly recommend BMW of Springfield. Thank you Ryan for all your good service.

I have been a customer at BMW of Springfield for almost 10 years, way back when they were still JMK. I'm proud to say that my trust in this dealership and its service center has never wavered. All of the sales staff are courteous, respectful, and very knowledgeable - management has always done a good job training up their sales staff. Just as impressive are their service personnel - every member of the team from technicians to advisers, to even the valet are highly respectful of their clients and work very hard to get you where you need to be in as short amount of time as possible. Most importantly, even with Celebrity Motorcars taking ownership of this BMW center, the quality of all the staff and the services they provide have not dwindled at all. I highly recommend this BMW center as a customer of 10 years.

I had a very positive experience buying a CPO 3 series with Ryan. He was professional, polite, and courteous.

The sales and service process was very smooth from beginning to end with Springfield BMW. The sales person I dealt with Phil Wilczewksi was great in trying to meet all the options I was looking for in 540i and explaining to me how those options differ. When I came in to sign the paperwork it was very organized and quick and then the genius bar showing me all the different technologies in the car and how they are used was great as well. I would definitely recommend to others who are looking to buy a BMW.

Bought my first car, a CPO BMW X5 from BMW of Springfield. Great selection of cars and awesome people. Christian Mendez is our sales guy, he made the whole experience seamless and he even drove like 40 min to our place to get some papers signed. Not much room for price negotiation other than the listed internet price but I'm happy with the deal I got. Highly recommend doing business with Christian and BMW of Springfield.

A 1 efficient & effective service in a friendly helpful environment
Cheryl Kennedy

It's our second time around with this dealership, so it means something!
They never disappoint. It was great to work with Christian this time around. Our family will sure work with him again in the future.

I would advise anyone looking for a BMW in NJ to go elsewhere. The left hand doesn't know what the right hand is doing. COMPLETE Lack of communication. Overall a horrible experience

I had such a great experience here! I had been looking for a new car because my current lease was ending on December 31st and I was unhappy with my current dealer. A friend recommended that I visit BMW of Springfield and I m so glad they did. I worked with Anthony Rendine and he gave me a great deal on a new lease for a 2020 X4. He was extremely friendly and very helpful and I signed my new lease with him the same day! His manager, Gene, was also very nice and helpful. They both made me feel like they valued and appreciated my business (unlike my other dealer). I highly recommend them!!

Had a great experience working with Steven Lourenco in purchasing a used M3. He was very helpful with any questions I had and made the overall purchase more enjoyable as an M owner himself. Process was efficient from beginning to end. Highly recommended!

My husband bought a BMW 10 years ago from Mike Blomgren. We contacted him to buy a car and he recommended seeing Agata. She was able to locate the type of vehicle I was looking for. Mike and Agata worked together to get us into the right car to fit our needs.

I didn't even get to speak to a sales associate! I called to inquire about the availability of the new ///M2. The first two times I called in, the receptionist hung up on me. The third time I called, I explained that I was hung up on twice, and I asked what the problem was. The rude human on the other end of the phone told me, "I didn't hang up on you, it's not my fault.". I asked to speak to the sales manager, and after waiting on the phone for 5 minutes, she hung up on me again.

Isabella Souza made the leasing process so easy. Thank you!

Excellent service. Adviser was very cooperative. I authorized one hour charge for diagnosis, but the fix was small, and charged only half hour.

I have been a customer for many years since I own two vehicles that were purchased from this dealer. Their customer service is always exceptional and I would not hesitate to recommend them to friends or family. I will purchase or lease (have not decided yet) my next vehicle from them. Keep up the good work.

Great place to buy and service Bimmers..
Service was fast and incredibly customer friendly and caring.

Isabella was extremely patient with me. I test drove the car twice before making a decision. Isabella must have sensed that I was unsure about purchasing my vehicle but she realized from her experience as a sales person that trying to convince me would not work. She realized that the car would sell itself. That is what happens when you drive a BMW it speaks for you.

The best dealer We ever work with. Made our paperwork easy. Art Youman is exceptionally great. Thank you guys.

I tried to buy cars here three (3) time, back when this was JMK BMW. Something always went sideways in the process, usually when we would start talking money and local sale people would insist on 2x-3x markup vs. other dealers in the area. One time I was lectured by a salesman that he deserved higher profits because he posts to a BMW blog. There is a slight chance I will give new ownership another chance, but only if all old entitled salespeople are gone.

Sales staff, and specifically VP, were all upfront, friendly, and worked with me to meet my needs. I got the car I wanted at the price point I wanted. Customer area had all the amenities one should expect at a BMW dealership. There were no tricks or gimmicks. Would refer this dealership to any of my family and friends without hesitation.
Thanks again BMW of Springfield!!

Great experience with Springfield BMW. Our sales person, James Kreie, is professional, knowledgeable, and honest.

I recently had a very pleasant experience working with Anthony Rendine from BMW of Springfield. In leasing a 2020 330i xDrive, Anthony was extremely professional, helpful, attentive and easy to work with....I never felt pressured (which is important to me). I also thought he was honest, courteous and very knowledgeable. He made the car experience an enjoyable one. In fact, a deal was made within a couple of hours. I highly recommend seeing Anthony should you go to the Springfield dealership where (I might add) everyone I met there were professional and friendly. I also will be recommending this dealership to my family and friends.

Great location, excellent service as well as wonderful and welcoming staff.

Be careful with paperwork you sign. They give you options you do not need and do not disclose them.

Give you a price and then say - "oh you did not qualify for discount" .