Edward Morais

Review of BMW of Springfield

Where to start. I've bought quite a few cars over...

Where to start. I've bought quite a few cars over the last 15 years and have to say this purchase was by far the best one. First time with BMW of Springfield, 2nd BMW in last 4 years for the house and didn't go with the original location we purchased the first vehicle for various reasons. Kudos to salesman David Hyslip, if it wasn't for his professionalism and consistent follow up would have certainly gone elsewhere. My schedule gets a bit crazy with the traveling but Dave never missed one call when I asked him to call back over the 4 months I spoke with him. When it comes to customer service they have certainly mastered that category.

From time of agreement on the vehicle to picking it up all went smoothly with no surprises. I stressed to Dave that I have a new born and all needed to go smoothly to ensure I didn't spend hours at the dealer at pickup and he was a man of his word. At arrival all was ready to go, got the tour of the car not rushed by any means and was invited to come back anytime to go through all again in case I had felt I needed additional time spent.

Overall great experience and would recommend Dave and team to anyone looking for their next BMW purchase. I'm one for going the extra mile for their customers this has certainly been a top priority for them as well which is great to see.