BMW of Bridgeport Reviews

Professional and timely. Will definitely be using their services again

I was traveling from R.I. to Sloan Memorial cancer clinic in NYC for my wife s treatment when low oil light appeared and low tire pressure. I detoured to the dealership which was busy and was greeted by Stephanie who immediately addressed my needs with lightening fast service and professionalism. Michael addressed the tire situation within a minute. I was in and out in 15 minutes and arrived in NYC on time. Two wonderful employees who did an outstanding job.

Everyone was very friendly. It was so low pressure. After looking at several listings of the same truck, these guys had the lowest price so I didn't feel the need to negotiate. Obviously I tried anyway but wasn't upset when they explained it was their lowest price. The car buying world is different these days and reputable dealers will give you the lowest price up front. Will definitely shop here again.

Everyone there is very responsive and courteous. Tona always seems to go the extra mile!! Always a pleasure to do business with them.

Prompt,courteous service, performed within a reasonable time. My car was washed and ready upon arrival.

I had a great experience with bmw Bridgeport. Staff is very friendly & helpful! Thanks to Sue for her patience & making my experience so lovely!!!

I m grateful to own a BMW because this dealer will absolutely make you if you don t!
John was kind and professional !

One small thing, I still got the service due date message every time I start the car even though the car was serviced..

BMW of Bridgeport understands customer service. From the moment you step foot into the building the workers are smiling and engaging with you in a genuine way. They stand behind and deliver a great product

Great experience overall. Friendly staff made the entire process from start to finish simple, and allowed for me to get what I wanted. Isiah was awesome with everything from introducing me to the car of my dreams, to ensuring I had everything I needed at all times while at BMW of Bridgeport. Jason Gellatly made the sales process quick, simple and was able to meet my needs. I highly recommend this place to anyone who is looking to buy the best cars in the world, from an awesome staff!

I purchased my other vehicles from another BMW dealership in CT. I was coming to the end of my lease and trying to get into a 2013 model and my old dealership was stern on the "negative equity" speech. I took my car to BMW of Bridgeport and not only did they get me out of my lease with a pull ahead program and then some, they also located the exact car I wanted and delivered it at a great price. Mike Liberatore was a pleasure to work with and it was by far the fastest delivery I have ever taken. I would strongly suggest contacting Mike before you make your next BMW purchase. He is knowledgeable, personable and not in the least bit pushy. I have no interest in returning to the other dealership I bought my past cars from.

My advisor kept me informed at every step. Tony explained what need to happen and made the process flawless.

I have been to both Bridgeport BMW and North Haven. My experiences at Bridgeport BMW have been MUCH better. The staff is friendly, the service department is informative and reliable and there is a positive vibe every time I have brought my car there. They truly take care of you. If you re working w the service department, I highly recommend Carl. He is awesome!!!

The service team is always professional and this is why I am a loyal bmw driver and will purchase or lease my next vehicle here.

I have purchased BMW's from Darien and North Haven and I have had excellent experiences. This was the first time I traded a BMW into Bridgeport for another BMW and it has been a disasterous experience. The quality of service at this dealership does not deserve the brand. The communication and customer service is by far the worst I have ever seen in any dealings with a car dealership. I suggest that anyone considering buying a BMW consider driving a little further to Darien, North Haven or Ridgefield and you will get the true experience of owning a luxury automobile instead of a second rate experience.

loved the experience in this dealership .jason was so cool and made me feel so comfortable and gave me the options for the car i wanted to buy .i would say never had a deal on the car so fast since this was first Bmw purchase .everything was so smooth .all the guys were humble there.Definitely recommended who wants to buy their first Bmw .Great dealership five stars from me .

I was very disappointed in the way the service department was not following the new rules of Covid. Many employees did not have masks on and did not stand 6ft apart. I scheduled this appointment in advance and should not have been told to go wait in the waiting room for 15 minutes. Everything that was discussed after the 15 minutes was covered in the phone call during scheduling. This was a waste of my time and a unnecessary risk to my health. I hope that in the future a company like BMW can do better.

worst service dept ever!!!!! does not deserve brand!

BMW Bridgeport is my preferred dealership when I need special recall work done on my ole X3. John Olavarria is always helpful kind & courteous. BMW Bridgeport has a great service staff!

Jason was very helpful (as well as Isaiah), very communicative, and very fun to work with. All questions were answered and I am enjoying my new BMW very much. I will be back in the future!

I had the most amazing experience at BMW of Bridgeport! Especially Jason Gellatly, who made the process easy, stress free, and simple. I couldn't have asked for a better car. I never once felt pressured or uncomfortable. I LOVE my bmw, and will be continuing to purchase cars at this dealership. Thank you Jason and everyone at bmw!

BMW of Bridgeport always delivers great service and always communicates well before and after servicing my 328Xi

So these guys were a pleasure to deal with. I was transparent with what I had to trade in and they were transparent in what they were selling, no gimmicks, no reconditioning fee, no certification fee...just straight forward and honest. I came from 2.5 hours away so I m glad I did! See you guys in a year or so when it s time for a change.

Outstanding service - got me a loaner, great communication, and didn t try to sell me anything I didn t need. Thank you!

I love the Service you receive Prices are not outrageous and the staff is Awesome the job was completed earlier than the anticipated time by atleast 40 min Outstanding Pleasant Atmosphere My Associate Tona is Awesome

Always a great experience at BMW OF BRIDGEPORT. The people are what make a business great, and BMW knows that. Bravo!

BMW of Bridgeport is always delivers a class act, stand out service experience.

Lisa Rose

Excellent service as always from scheduling to drop off service performed and return.

Jason Gellatly!! He is the ultimate client advisor. I went to the BMW of Bridgeport dealership on June 13, 2015 to test drive a BMW. I had a very clear idea of what I wanted in a car, but needed to "see" and test drive a few options. After meeting with Jason and explaining my needs, interests, etc., he immediately showed me quite a few options. Eventually, I decided on a 2014 535i xdrive. It is so beautiful and was on the showroom floor. Love, love, love this car!! My entire experience was very stress free and I felt that Jason did his due diligence in identifying my needs and explaining the different financing options. He kept my interests up the entire time I was at the dealership. Neal was also great and took me out on my test drives and Victoria was awesome. All were very informative in their respective expertise and I highly recommend BMW of Bridgeport.

Jason Gellatly is fantastic to work with if you are shopping for a new car.

Service BMW was excellent as always. T
Tony represents you very well. .Thanks

I recently purchased My first BMW and was met with very professional sales representation from Volkan Gok who made the vehicle selection and purchase a breeze. I had a discrepancy with some minor cosmetics and mechanical issue that was quickly resolved by the service team and Carlos Hernandez who stayed on top of my concerns and kept me informed with the progress. I highly recommend this dealership, very professional sales and service team.
Thank You
Dana Lewis

Volkan was a pleasure from the very first phone conversation. I was inquiring about a used car that was in pristine condition and he was able to hold the highly-sought-after car for ME and ONLY me, even after he got stampeded with interest! He was exceptional and even had the car detailed, scratches buffed out and sparkling like it was absolutely new. Thanks Volkan!! - Super Happy 2014 Mini Cooper S Convertible Owner

Everything went well..Carl as my service advisor was great

I love love love Tony Horan! Thanks for always being interpersonal and charismatic. Had to come back and edit this. Since Covid it s been hard for me to thoroughly clean the inside of my car. As you know they took away the vacuum hoses at the car wash, but man when I tell you my car looks like me living in it to to me walking off the lot with a brand new car. They thoroughly clean both inside and outside of my car to the point where it almost looks detailed. Want to know the catch? I didn t have to ask :)
Thank you !

I ve driven BMW s for the last 20 years, and I have used lots of service centers. BMW of Bridgeport is the best I ve used. Highly recommend them.

Kade Walker was very easy to work with and I felt well taken care of! I definitely recommend these guys

Amazing experience!!! Ramon helped me purchase my dream car. Incredibly easy and fair. Totally not like typical pushy arrogant car salesman.

I will definitely call Ramon and the Bridgeport team for my next car!!!

I met with Carlos H. before my scheduled service. He was extremely thorough and accommodating. He called me later that day to inform me that my car was ready and detailed what had been done to my vehicle. I was completely satisfied with my service and will continue to use and recommend BMWof Bpt. to others. I will ask to work with Carlos again in the future.

After losing my car in a collision a few weeks prior, I contacted friend, fellow Fairfield alumni, and BMW of Bridgeport Genius Gregory Santiago in hopes of finding a suitable replacement and first dive into the new world of BMW ownership.

Within the day Greg had found and linked me to what I am still considering my perfect car, a very low mileage 2013 535i xDrive. The colors, materials, and engine all fit me to a T, highlighting Greg's knowledge of myself as a friend and my demographic as a client, and putting all that information together in order to select a vehicle I loved from the moment I saw it, so much so that ended up purchasing and driving off the lot less than a week later.

Mr. Volkan Gok, my Client Advisor, made the entire experience tasteful and professional. Being a young man with an interest in high quality vehicles, I have seen some very distasteful and sterotypical used car salesmen, constantly pressuring you into purchasing or showing you one vehicle after the next, hoping one sticks. Volkan was personable and I felt an immediate sense of comfort sitting as his desk and while we talked on the showroom floor. Again, I cannot stress enough how important was for me, a young guy there on his own, to not feel intimidated in any way by the buying process or by the people that were there to help me. Mr. Gok was always available by phone, text and email.

All involved were professional, well educated, polite and eager to help! Every day I walk out to the driveway, forgetting I have this beautiful machine waiting for me and pressing that start button brings a smile to my face.

That feeling is what car buying is all about, and BMW of Bridgeport made it happen for me.
Thank you to all involved!!!

Ramon and the BMW staff was very kind cortious, helpful, and professional.

Drop off was excellent. Very quick. Tona, the service rep was extremely professional and curtious. I don't think I've ever worked with a car service where I left and didnt feel upset. She has followed up with emails, took me through the repairs needed and helped me prioritize based off safety - not cost. She was amazing. Last, Tona allowed me to keep the loner car over the weekend because I couldn't make it Friday night. It's this kind of treatment and human-first approach that will keep me coming back to BMW of Bridgeport. Thank you, Tona!

Our visit to BMW of Bridgeport was absolutely the best car buying experience ever! They have a complete understanding of their product line and offerings, are very attentive to customer needs, and the exceptional customer service continues even after the sale with the encore offering. We will certainly come back when it is time for our next vehicle!

Everyone at BMW of Bridgeport that I interacted with was very professional, courteous and welcoming. I worked with Kade walker (Client advisor). Kade is very professional! He is amazing and made the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Also, Dexter John (business manager) who helped with the process as well. I can honestly say at BMW of bridgeport you get friendly people who don t try to push anything on you. They re helpful. They listen & They re accommodating. I m very pleased with my purchase, I found the exact car I wanted at a reasonable price and great condition!

Excellent customer service from the moment of
Contact to final delivery. I brought my x1 in for a service related issue. I was very please with my experience.

The staff at BMW of Bridgeport was very courteous and knowledgeable. I will always bring my car there for service and when time for a new one I will purchase it from there.

We ve been using BMW of Bridgeport for the past 15 years. We keep going back because of the sales service as well as the service department. At no time have we been disappointed.

Traded in my old vehicle to the dealership. Jay and his team worked very closely with my mother and I on picking the perfect car for her. Process was simple and quick. I'd like to thank Jay and everyone at BMW of Bridgeport for a great experience.

I purchased my fourth BMW in March of 2019 from BMW of Bridgeport. By far it was the worst experience I've had. The 5 series that I bought was misrepresented as a Certified Pre Owned BMW. Clearly it wasn't as problems could be heard in the front end within five minutes of driving off their lot. Due to the late hour of the day and living in another state, I was advised by Bridgeport to take the car to my local BMW dealer when I got home.

I've now had the car in the shop twice for a total of seven days in the first five weeks of ownership and have been told that it will need at least one or two more days as they are waiting for additional parts to come in. Problems include wheel bearings, brakes, alignment, windshield and power window tracks/motor.

I reached out to the President of BMW of Bridgeport and was ignored. The sales manager sent a missing part in the mail to me and has stopped responding to my email.

My local BMW dealer (Union Park in Delaware) has been fantastic and spent many hours trying to bring my car into BMW spec. I'd can't say enough about their service department.

To say that I'm disappointed with BMW of Bridgeport would be an understatement. Be extremely cautious if you are looking at a CPO from them. If my 15 year old daughter could hear a problem with the car that supposedly had gone through a rigorous CPO inspection, you know they're missing things.

Only place to get you beamer serviced in Fairfield county. Definitely the fairest and most honest of all the BMW dealerships I've been to in Fairfield County. Ask for Tona in service.

Amazing customer service and great quality of care for your car. A very pleasant experience. Thank you!!!

Went there for a recall, job was done. I asked for information on parts and extended warranty: advisors were not communicating, nothing could be done while the car was at the dealership so i had to spend over an hour the day i picked up the car to het the answers needed

These guys are excellent. They re caring and follow up with the repair or any issue.

My salesman is mike ciufo who sold me the car 4 mos ago. He still finds the time to say hello over in service

The best service guy is Carlos hernandez. He s excellent. When he was away his buddy tony Horan jumped in

Truly a family owned and operated co

Buy your next car from these guys.

Excellent customer service. I ve recently went back to them after a bad experience at another BMW dealership and was very happy I did.

I want to thank everyone at BMW for going above and beyond to service my car during this pandemic. A special thank you to Majid, who picked up my car for service.

Bridgeport BMW is the best!

Couldn't ask for a better car buying experience. Salesman wasn't pushy in the slightest, very helpful. Worked with me and was able to get my exact needs met. Everyone i came in contact with was knowledgeable and honest. They really take care of their customers and make buying a car fun. The car I purchased was a 2000 BMW "M" Roadster. The car was delivered to me in immaculate condition, every detail was cleaned and the car looked brand new even down to the engine bay. I couldn't be happier with the car. over the last 3 years I have bought and sold 11 vehicles from Audis to Jaguars to Mercedes, I can say without a doubt this BMW M is my favorite car. Any time i need a vehicle in the future, I will surely be using BMW of Bridgeport.

I received all the possible help repairing my car after somebody crashed me and refused to pay for the damage caused. Chris Frillici, from the Service Department, without asking him directly helped me when he knew what was happening. He was really diligent and very helpful resolving and dealing even with both insurances involved in the accident. I went from a very frustrating situation to the relieve knowing that he was trying to help me. I really want to thank Chris Frillici for an outstanding and great job done!! My car looks great again! Thanks Chris for all the great job done!

High price, questionable quality. Shopped a CPO 535i xdrive there in May of this year. The car's engine rattled, and the tires were worn. The brake pades were low and you could see wear grooves in the rotors. In reviewing the vehicle's Carfax maintenance records (interestingly he couldnt share the shop records) he was under the impression that "Brake maintenance" included pad change. Not so in this case. I've been maintaining my vehicles since my late teens, i'm considerably older now and have done everything from oil changes, brake pads and rotor replacement to fuel injector and CPU swapouts. I know what i am looking at and for when i inspect a vehicle. I left and went elsewhere.

David Baylis is an exceptional sales-advisor. He was incredibly accommodating of my tight timelines and schedule. To speak to his efficiency and effectiveness, I had purchased and drove the car home on the night before Thanksgiving. He was incredibly supportive of the process and took care of all possible logistics in a matter of hours instead of days. I am truly impressed.

guys, never ever buy pre-owned cars here, may be the new ones too. These guys are selling malfunctioned pre-owned cars, with out doing inspection. If you really stress them, they would show you 4 or 5 months back inspection report and they ask you to trust as the car is in perfect condition when delivering, even after they drove car after inspection. Be aware , while taking pre owned cars, even though from dealership, especially bridgeport. Funny thing is, they beg to rate them good.

I love this dealership
I m very happy with the service and customer care

I have always found the quality of service here to be exceptional, and it is worth a few miles longer drive to use BMW of Bridgeport for service. The staff is knowledgeable, friendly, and responsive. Work is done on the schedule promised. Loaners have been available when needed, and the waiting area is a good working environment when I've chosen to wait.

From the time I was checked in by Tona E, to the time I received my Car, it was so Professional and pleasant .. Tona E is a person that understand what it takes to help out the customer.. Thank you again..

Excellent customer experience with BMW of Bridgeport Service Team. The whole process was seamless from check in, loaner car all warmed up, the text video of car inspection, texted when completed & option to pay online in advance of pick up. Loved it- great job!

Great service from beginning to end. A positive experience all around.

I've been bringing my vehicle to this establishment for over 3 years and I always had a great customer service at BMW of Bridgeport Service. After I noticed an issue with my vehicle, I took it to the service to be checked out.
Shane was my favorite advisor for any service my vehicle needed, unfortunately he was not available for few months, I was assigned to a new advisor, Carlos Hernandez. I regreat to inform that this visit was absolutely terrible, very unprofessional, this made me not want me to go there again.
My vehicle was at the service for 7 days, after Mr Hernandez repeatedly told me "there was nothing wrong with the vehicle", after I gave him a call, he delivering this information with a bad attitude, but that the technician will look at it, He had already charge me for something he should not have, since the parts are covered by warranty. Long story short, he did not give me a loaner, I was without my vehicle the entire weekend.
On Monday, when I went to pick up my behicle, he told me that there was problems with turbo parts, that they need to be replaced and the vehicle kept for 1-2 days, also that I could not get a loaner, again showing no care and giving an attitude, the vehicle was kept for 4 extra days, in total I was without a car for 7 days, without a loaner, Mr Hernandez said there was nothing to be done. If Advisor Shane would of been there, he would of done everything possible to solve the problems with in hours, also the longest he had ever kept me waiting for a repair was 3 days and gave me a loaner.
Advisor Carlos Hernandez was a bad experience, who made me lose bussines, also he showed no concern nor care, poor customer service, very unprofessional, very rude.

Excellent experience overall. I was particularly impressed by client associate Stacey Pierre-Louise. He made every step of the process proceed smoothly.

Great experience with this dealership. I am a loyal BMW driver and this dealership is part of the reason. They helped make sure I was placed in the right car by asking the right questions, showing me all of my options and making it fit my price point. Highly recommend them.

One of my best car purchasing experiences ever! Totally seamless and effortless, they took care of everything. Ask for Sam he is a great salesman!

Took my X3 to get checked out today and service was great! Prompt and detailed! I m not sure if there was a change in personnel, but the dealership has for sure stepped up Their game on all facets! I love getting a super detailed report and the pricing along with it. Extremely happy with today! Thank you all at BMW Bridgeport!

This was my first time dealing with a luxury brand dealership and I couldnt have had a better experience. From the moment I walked in, I was greeted by Jason Gellaty where he inquired what my needs were and told me to feel free to look around. I found a very nice pre-owned vehicle that piqued my interest and Isaiah took me for a test drive. When I returned, Jason sat me down and was very straightforward, gave me some options for financing and made the process very easy and hassle free. The staff at BMW of Bridgeport are very knowledgeable, hands on, customer oriented and personable. Every staff member went out of their way to make sure that any needs or concerns I had were met. I had been tinkering with the thought of making a purchase for at least two years now and Jason and Isaiah made that choice very easy. I would have no issues purchasing a vehicle if the process was always as simple as they made it. I look forward to doing business with them and BMW of Bridgeport in the future.

The staff at BMW of Bridgeport were very professional especially during the initial meet and greet. The wait time was short to speak with the advisor regarding the service of my X5. The waiting area was clean and comfortable. Lastly, the shuttle driver was friendly and courteous.

They always treated us the right way with respect and making you feel like they are part of the family...

I had a very good service experience at this dealership. It was very easy to set up an appointment and to get a loaner. Every staff member that I came into contact with was friendly and knowledgeable. Anthony, my service director contacted me throughout the process, so that I understood what was going on with my car. I was able to pick the items necessary that needed to be fixed and to wait on the non urgent items. They had all the parts available and my car was ready when stated. The interior was vacuumed and the exterior was washed. My magnet was still on the car. I will definitely return for service there or to buy a new car.

Great service & straight forward dealing with Mike. I would buy another car from him & recommend others to look over some options when looking for a car!

What was once a great dealership has completely changed. My first experience -both sales and service could not have been better. Unfortunately my second purchase was a terrible sales experience - misrepresentations about the car s features, last minute extra fees, etc. Service, although pleasant, has not been on par with past experience either. I used to receive calls about service timeframes. Now, nothing and when I do go in -there is always some surprise need -unexpected due to free service. Very very disappointing.

Just brought a 2019 Mazda CX-5
Thanks Jonathan T loving this car

Friendly people and a helpful employee explained the bluetooth and other functions very easily.

Work is always efficient and the work to get you the best pricing possible.

Efficient, courteous and professional service marked my recent visit. No effort was spared to please the customers. A total pleasure !

I recently purchased a BMW 328i x drive and I am in love. I was nervous, confused and unsure of what type of car Ito get. Jason Merced took the time to explain everything about BMWs. As he said, "You are not buying a car, you are buying the ultimate driving machine". And boy was he right. I would recommend BMW of Bridgeport to all my family and friends. Jason was friendly, knowledgeable and patient. Jason Merced is an asset to this dealer. I had an overall great experience and would definitely go back.

Vincent helped our family with the second car we have purchased from BMW Bridgeport. This is the most professional dealership we have found and enjoyed this experience of working with Vincent. He is friendly , knowledgeable and helped to balance even all the differing perspectives amoung us in selecting the perfect car for our son to take to college in North Carolina. We will be back to see Vicent again and recommend him highly to others !

Bought my first BMW from BMW of Bridgeport. My sales rep Stacie did a great job finding a car with all the options I was looking for. I picked it up on New Year s Eve and they we extremely busy. Everyone there was very professional and made sure you were having a good buying experience

Great service.. Tona kept me in the loop with the status.. easy payment..

BMW of Bridge continues to exceed all expectations. Great customer service !

Excellent and professional staff. It was an excellent experience dealing with Bridgeport BMW.

Customer service at the dealer was great turn ask for anymore I was just a little upset about ordering my key for my car and the key did not work I have to get a plastic key made and pay twice the money that's the only thing I was upset about it just sucks to spend so much money on a key to get made in the process you have to go cuz it doesn't work like that I didn't take the car to get diagnosed it would have cost me more money and it sucks but one thing I could say I got good customer service at the actual dealer and took care of me really well his name is Tommy great person with customers took care of me a hundred percent can I complain besides the only the key have to be returned thank you for your service preciate it Melvin Rodriguez