BMW of Bridgeport Reviews

Found a rental last minute for me, explained everything well, communicated well, overall great experience!

The service and experience was lovely purchasing my vehicle. With COVID-19 occuring they took and offered precautions and options to allow for comfort and safety.

Stephanie is amazing and so willing to work with me on a timeline and super understanding. Couldn't of has a better experience

Always quick and easy service for my leased 2017 X3. I usually ask for and get the loaner free as well!

Edit: another great experience today!

I have been here a few times now and I must say, service has been very good. One time I needed to leave my car for somethings to be fixed, I was promptly given a rental for my needs. The associates are very courteous and I highly recommend them.

Update:
Since I can't write two reviews, I want to state again the service I have had. My car (lease was smoking and was towed in). From the time it was towed in till I got my car back, Tona my rep was helpful and kept me updated through out the entire process.

My car was there for 6 days and I knew exactly what was going on. I was also given a rental and enterprise called to ask if I was happy with the car.

Wow, this has to be the best BMW dealership in the State of Connecticut. I live in Guilford and BMW of North Haven is the closest to me.

But no way am I going there. I'd rather drive to Bridgeport and receive this kind of service. I always do lease takeovers and perhaps its time I go there for my next car.

As customer, thank you Tona and BMW of Bridgeport for the excellent, excellent service. I wish I could give you 10 stars :)

Thanks to Carl for taking care of my issue. I've been to a few BMW dealers in CT for maintenance and BMW of Bridgeport by far has the best service.

Scheduling was super easy - Natalie was very helpful.
Status updates were received as promised by Tona. Prompt and helpful.
Although hourly rates are upper end of scale, you get treated like you matter so I keep coming back.

Need a car? Go see Volkan Gok at BMW of Bridgeport! He provided excellent customer service on my recent purchase! He won't pressure you to buy anything you don't want. He is a consummate sales person. He answered every question I could throw at him. He took me on a test drive and also familiarized me with the car's controls and features. He ensured that my phone was connected to my new car prior to leaving. Thanks Volkan for the wonderful car buying experience! I will be back when I am in the market for another car!

Vulcan, Charlie, Anthony & Victoria provided us with the information we needed to purchase our new X1. All pros in their areas of expertise.

Great customer service. I d recommend K. Walker if you need a BMW.

Mike the Detailer was awesome!!!
Car looks great !!!!. Will be back!

From the first moment I got there everyone was pleasant and professional. Service performed as I asked for. Will definitely return.

Outstanding. Very comunitive at every stage of the process.

My lease needed it s first maintenance. I was notified by a phone call which was great. My appointment was for an Oil change, replace filter and the battery in my keychain. Thought it would be a couple of hours but they had it done in an hour and a half.

They were very nice on getting my recalls resolved but created a new problem in the process that will cost more than 300$ to repair

Excellent service, everyone there is Super nice. Kade Walker is an excellent sales associate... I would definitely recommend their services to everyone

Ok I ve been with BMW for years
Somehow I feel this past week when resigning with BMW something s were left out
I didn t know that BMW now charges for brakes rotors, wind shield wipers. One of the all time incentives I ve had for years with my lease
Disappointing !! Also I thought I had Sirius radio. Never told that either
I don t know, I guess I m stuck now,
I ve taken on a payment more than I could afford. quoted $460
Turned out to be $487
I think next round, I can t afford to come back
Sad. But true !
Disappointed to some extent ... I m torn between BMW north haven and BMW Bridgeport.

Steve is great service advisor. Car ready earlier than promised. My first visit and I came away impressed.

My experience with BMW of Bridgeport was fast, easy, and painless. I went in thinking I know what I wanted but was presented with a car that exceeded my expectations. They even worked out a deal and a rate that I was comfortable with. I'm definitely going back there when I'm ready for an upgrade.

Best BMW dealership in CT. They are very accommodating and helpful.

Great experience with Jonathan. He was amazing to work with. He listened to all of my issues and what was acceptable or not for my new car. Walked away with the vehicle of my drams. Thank you all so much.

No hassle, stress free, friendly service. Thanks!!!

Jonathan provide very professional and excellent service. I am very happy with the purchase experience.

Leased a 2014 328xi in October of 2014. After my wife had been driving around on a very harsh ride we had BMW of Watertown test ride the car. It was determined that BMW of Bridgeport left the Transport Spacers in the suspension after it was delivered from the factory. For 16 months every bump was magnified. When brought to Bridgeport s attention they apologized and told me there should be no future issues. Within 7 months there was a front alignment issue and the steel belts were visible on the front tires, two resulting factors from driving on these Spacers for so long. Also, two local mechanics verified the way the front suspension works that this could be the result. When I reached out to Bridgeport they said this could just be normal. Maybe...but our car unfortunately had a history now with these Spacers because of their mistake. Amazingly, BMW of North America within a day felt I was justified in requesting some partial reimbursement. Bridgeport never once called or offered anything. We payed $362/ month plus the initial down payment to drive around in a sub performing car where we felt every bump for 16 months.I sent emails and not even the head of Bridgeport picked up the phone to offer an apology or something. But now that my lease is up I ve had 5-6 sales reps calling to get us into a new car. Ridiculous!! Take one course in business and you ll learn pretty quickly that the initial sale is a one time occurrence. The service, thereafter is the most important part. If they had just offered something we probably would have bought the car, but when asked if the $27,900 buyout was negotiable they replied no. Ironically, the car is now at another dealership for $23,500. After what we went through driving the car around for 16 months on those Spacers and not to be offered any kind of deal??? Maybe $24,000 or $25,000?? But to then sell it at an auction for probably $22,000. Just poor business. It s too bad because we really liked the car after the Spacers were removed. BMW of Watertown couldn t have been nicer. Now, as my only recourse we are not paying the disposition fee or last 2 months payment. Bridgeport is fighting this so we need to handle legally. Way to stand behind your mistake BMW of Bridgeport.

Straight forward...No hassle. Highly recommended and worth the drive if you live out of town. I personally recommend that you ask for Volkan Gok as your Client Advisor. Tell him Charles & Julie referred you. BMW of Bridgeport is a 10 .

Great customer service! Ernie, our sales rep was attentive and helpful

I found a beautiful BMW online at an EXCELLENT price and sent an email requesting more information. The very next morning I received a call from Al Bandhan who gave me all of the info on the car. I was very interested in seeing the car but had not made up my mind to purchase. Al encouraged me to put a refundable deposit on the car which would hold the car for me as he explained that at the price of the car it would not last long. I did put a deposit on the car. When I arrived, Al had set everything in place. There was someone there to appraise my car and he had a salesperson for me as well- Lisa Crawford. Lisa was the best! We went on a test drive and I really liked the feel, look, and drive of the car. During the test drive, Lisa was busy explaining a lot of things to me about the car. I owned a BMW previously but this one had far more features. After the drive, I sat with Mike who ran my credit and handled the application. Then I met with Catherine who did a wonderful job working with me to get my monthly payments where I wanted them. After that, I got in my new car and drove it home. It was a wonderful experience. Everyone was so nice and efficient. I loved it and I have a beautiful car. They get a 5 from me!!!

I worked with Jason G and purchased my third vehicle from him (fourth from this dealership). Staff and service is wonderful especially Isaiah who helped make sure my vehicle was perfect when I picked it up. I always have a great experience working with this dealership.

I broke down on route 95 going home from Boston to New Jersey on Sunday. My car would not turn over. I called BMW roadside and within an hour I had a flatbed picking up my BMW and driving it to BMW of Bridgeport Connecticut. I was contacted Monday morning by Tony who is the assistant service manager and kept me in the loop as to what was going on. It was all covered because it was in an emission Problem which was covered under my warranty. The job was done in two days and we drove back to Connecticut this morning I picked up my car and she is safe and sound at my home Bridgeport Connecticut BMW was fantastic highly recommend thank you everyone

The entire team at BMW of Bridgeport is fantastic! From the moment I walked in the door and was greeted to the moment I drove off in my new car, I was treated with kindness, honesty, patience and respect. My salesman Lee Lopez was both professional and personable! I highly recommend this dealership and look forward to future purchases with BMW of Bridgeport!

I had an amazing experience in purchasing my BMW from Kelly Garvin. Kelly is a top notch salesman who is kind, friendly and extremely knowledgeable about the BMW product. He made the entire purchase experience smooth and pleasurable. I would highly recommend him for any future promotions in BMW sales positions.

It was easy and painless, ended up getting a great deal on a great car. Had great customer service.

Carl rocks. Honestly, the whole team is killing it over there. I bought a new M3 online and they did a full courtesy inspection to put my mind at ease that the car was a keeper. Both my bimmers now love to visit. They always leave with a bath and I get snacks!!

BMW of Bridgeport was by far the best and most accommodating dealership I have ever gone to. Jason G has gone above and beyond to get things done and get me the car I needed ! I highly recommend if you need a new or used car to go there and see Jason G and he will take great care of you.

Akash Singh was my service advisor. I've been to several bmw dealerships but the service was top-notch. Everything was ready when I got there, service was completed as requested in timely manner.

I recently purchased a 2014 BMW X3. I love my new car! The staff at BMW of Bridgeport were very friendly and made the experience fast and fun!

I have owned BMW s for several years now and have always gotten service done at BMW of Bridgeport. The service department is great, and my personal service advisor - Tony Horan - is fantastic. I recommend him for anyone s service needs, very knowledgeable guy. Overall, very pleased with my experiences at BMW of Bridgeport

Good service. But not as good as BMW of Mamaroneck. When you get anything done in Mamaroneck they clean the car too. It comes back feeling and smelling brand new. I was happy with the service in Bridgeport, but I would be more inclined to make the drive to Mamaroneck. Its nice getting the car back feeling new.

Excellent service is what brings me here every time despite of the 30 min drive.

Overall - easiest car shopping experience. No surprises and great trade value. Test drive went so well - I left with the car 90-minutes later. What a great experience. Thank you John

My experience at BMW in Bridgeport was frustrating and disappointing! Our sales person was fine but the sales manger was rude and arrogant . We were told we had to pick up our new car in 2 days so we rushed to get all our paperwork done and told 2 days later it wasn t Ben ready so we would have to wait 2 more days. We waited and then in 2 more days we were told they could not fix what they promised they would fix.

When I complained to the business manger he said I wish you had never bought this car! He added he could sell this car tomorrow for more than I paid for it. He proceeded to be arrogant and combative so I left feeling like this manager didn t care at all this situation and in fact wished I didn t even buy the car! Bad public relations and I don t recommend this dealership !

Excellent service experience. Everyone is friendly and professional. Bmw of Bridgeport really is the best dealership around. Recommend highly for all your service and sales needs

BMW of Bridgeport is known for signature service, and they delivered once again. Thank you, thank you, thank you... from the quick 'all hands on deck' service, to quick follow-up and updates of the issue(s), to completing work so quickly. Thank you for going above and beyond!

2 weeks ago i leased my BMW 330 XI from BMW of Bridgeport and got a great deal! Car drives great and has some really great features. Was coming out of an Audi A3 and wanted more features. Worked with both Ramon and Obaid and both could not have been more professional. We worked numbers on all the cars I was interested in and test drove all as well. Some dealerships don't take you on the highway, but BMW of Bridgeport does! Just another great way to get a feel of the car. The closing process was really easy and they even canceled my old plates for me. Definitely recommend people make them a stop in your car search!

Lee was very helpful and pleasant to work with. This was my first vehicle purchase on my own and it went very smoothly. Thank you!

Expensive body repair. Used my old broken part, but they did a great job with it. For $1340 I thought I d get a new bumper cover, not just bonding and repainting the old one. Did get a new lens for the broken back light. Should have been around a $900 repair, not $1340. I expect someone should contact me with why this was so expensive. Did deliver close to the time expected.

Awesome dealer on services they take care of every and any detail.. my service advisory Shane devaney is the best he takes time to ensure your car is to the maximum performance. If you call and don't reach to him rest assured that he is in the shop with your car working step by step with the mechanic or technician to ensure your car is up to the required running and by the end of that he will give you fill up to date information on every thing that's going,
True advisory.

BMW B'port has always been great for service! The Advisors keep you well informed and are very pleasant to deal with. They thoroughly answer all questions, make sure concerns are addressed and today I was txted a video of my car, as they worked on it. The tech described everything they were working on; under the hood and under the car - including my worn-out tires! ): The waiting area is very comfortable; with coffee, water and snacks provided, as well as a TV and wifi for working. I highly recommend .

Bridgeport BMW has friendly knowledgeable staff who always go out of their way to help you. My service manager Carlos is fantastic. Would definitely recommend Bridgeport BMW.

Great salesman. no hassle buying experience and overall awesome dealership. Been buying cars there for years and won't go anywhere else.

Great dealer everyone is nice and facility is very clean and organized very good service

Everyone who works at this dealership is really awesome. Whenever I take my car in for service they are very nice and so professional. I never mind waiting for a vehicle because it s such a pleasant experience.

I actually just purchased a Certified Pre-Owned BMW X1 from Bridgeport BMW and I could not be happier. Everyone in the Sales Dept and Finance Dept was wonderful to work with and made the process painless. Thank you!

After a breakdown while on a short trip Tona did a great job getting my BMW 535i in for repairs on a busy Friday. She gave me updates throughout the day regarding the repairs needed and status when the repairs would be completed.
She went above and beyond to ensure the car got in for the repairs and they were made quickly & correctly.

My experience at Bridgeport BMW was exceptional. I was treated with prompt friendly service, and Mr. Batman found me a car that had everything that I wanted based on my checklist. I'm extremely pleased with my used pre-certified BMW X3. I truly feel like family in this office, and I recommend buying a car with Mr. Batman and through this office.

Great car buying experience!! Lee and Victoria were a pleasure to work with from start to finish. The entire process was done via phone and email (out of state purchase). Lee coordinated the car inspection and Victoria took care of the paperwork, warranty and maintenance package. I highly recommend...easiest purchase I've ever made.

Great client service! Friendly, fast and efficient. And loving my car!

Thank a lot Manjula for your amazing service. I greatly appreciate your extreme professionalism and respect in helping me get a 2021 BMW X5 yesterday (14OCT2020). I am very impressed with the way you have worked with us patiently in getting me the right car. Thank you.

Great working with Kade Walker and the Bpt BMW team. Very happy with purchase and service. Been a customer since about 2000
Great service. Great people!!

I recently purchased a CPO 328i X drive coupe from BMW of Bridgeport and could not be happier with the experience. Mr. David Baylis, the Client Advisor I had the good fortune to deal with, was terrific. He was a gentlemen in every respect of the word. He demonstrated the car I was interested in, explained its many features (many more then I could grasp at the time), took me for a test drive, and then went over the financials with me -- the cost of the car, the value of my trade in, the warranties on the car etc., after which we agreed on a final price and a pick up date to take delivery of the car -- May 11th. The great experience did not stop there. When I took delivery of the car, Mr. Glen Ramsteck, Delivery Specialist, went over the many, many features of the car. He was patient in explaining things to me and understood that many of the features of the car could be overwhelming to someone who previously had an older car that was not nearly as sophisticated as the newer models. In my haste to get the car on the 11th, I neglected to bring my cell phone with me -- Glen insisted that I return with my cell phone so we could pair the phone with the car's Bluetooth system. When I returned a couple of days later, as promised, Glen was there to help.

To summarize, anyone looking for a BMW should make BMW of Bridgeport their first stop -- they won't have to go anywhere else.

The whole experience was fantastic. Very easy process front to back with no pressure from the staff. Everyone was very helpful and timely from the internet team to my sales associate. Will definitely recommend / go back if looking for another BMW.

Great experience from beginning to end. The whole staff is very professional and the waiting room is clean and accommodating. My vehicle was finished at the time promised and I was impressed by the complimentary car wash. I would recommend BMW of Bridgeport to anyone who wants a luxury experience for their luxury vehicle at an affordable price.

I was very impressed through out the whole process of buying a certified used BMW. The entire staff was courteous, friendly and anxious to assist in anyway. My Client Advisor couldn t have been better. He was always available for questions including on his day off and was able to answer any questions.

Top notch experience from initial phone call with Kari, appointment with Chrishonia, test drive, assistance from Ernie, Anthony and Victoria. Excellent attention to detail and follow up. A great experience, highly recommend.

My dealings with Bernard Croker at BMW Bridgeport Ct have always been excellent. He always does everything he can to give the finest service
possible in the most efficient and courteous way. He has looked after my BMWs for 14 years and I would not use anyone else or any other dealership.

Everyone at BMW of Bridgeport, from the reception staff to the sales staff to the business manager, provided knowledgeable and exceptionally friendly service. I never felt any pressure from anyone, only a desire to help me get the car I was looking for at the price point I wanted. Mission accomplished! It is a pleasure to be a customer of BMW of Bridgeport.

Always a pleasure working with the service team. Tona took care of me as always and had my 3 series back up and running in no time!

Best of the best.they are truly professionals and their place is clean as surgery room.thanx

I chose BMW of Bridgeport to service my new to me BMW based upon good reviews and they did not disappoint. Its not the closest BMW location to me but worth the drive. They are extremely organized, well run and accommodating. Best part of the Bridgeport BMW service organization is having a single point of contact and I'm fortunate to have Tony Horan as my assistant service manager. Tony is knowledgeable, helpful and a pleasure to work with so I highly recommend the service department at BMW of Bridgeport.

We recently bought our first BMW from Lee. He made the experience so easy and seamless and treated us like we were longtime customers of his. He took care of everything and made sure the process went as smooth as possible. I would definitely recommend Lee in the future and will be coming back to him when we are due for our next car!

Excellent service, great sales effort, solid inventory.

Kade and Mike are rock stars! Excellent service and I loved the CPO Lease deal I got on my 2013 328i X Drive!

Having my airbag recall attended to was a flawless experience.

Service performed as requested. Professional interaction and great waiting room amenities.

Bridgeport BMW stepped up to take care of a huge issue with my X5 diesel..... Very grateful, since it was an expensive but unforseen cost..... The service manager was great at doing what he could to help with the repairs. Highly recommended for service!

Great deal ...great team...everything went smoothly ..worth taking the ferry from Long Island

Great dealership!
Very through and had me out the door with my new bmw in no time!

I have a highly modified E92 M3 which most dealers wouldn t even want to touch. BMW of BPT has always handled my car with care, never tried to give me flack about the mods and have been exceptional to deal with. I have had many interactions on many levels with dealers of all brands and for the 5 years I ve owned and serviced this car, I have no complaints.

This was my first visit to BMW of Bridgeport ,it was a great experience. They were welcoming and the place was inviting. Every person that I made contact with there were very professional.
I can see myself going back for all my BMW needs.

I couldn't be happier with my experience leasing my first car at BMW of Bridgeport! All thanks to their amazing team! They make the process as easy as 1-2-3.

Lisa Crawford is a brilliant Client Advisor! She has such an inspiring wealth of knowledge on all things BMW and took her time sharing it with us. She is patient, kind, and doesn't hesitate to 'go the extra step' to make you comfortable and happy. After touring the inventory and taking a scenic test drive, we found the perfect car for me and I was able to pick it up the next business day!

Catherine Rogers helped us with all the financing details and paperwork. She is a genuinely nice person all around and easy to talk to. She really takes the time to make sure you understand everything in detail.

For the grand finale, Glen gave us a full and detailed tutorial on how to operate every single bell and whistle the car has to offer! I was able to drive home completely confident!

The whole process of leasing my car was fantastic, and I truly appreciate the team at BMW of Bridgeport.

Great experience! I worked with Kade Walker and got to meet sales manager Chris Pollitt both super nice, knowledgeable and friendly. They have a large inventory of new and used cars. One of the best car shopping experiences I have ever had. I test drove a few cars and replaced my old car the same day! I highly recommend BMW of Bridgeport!

We met Stacey for our prescheduled appointment and were greeted pleasantly. He did a great job in explaining and showing the vehicles we were interested in seeing. It was helpful that the online listing had plenty of pictures and details for us to compare and contrast some options and was easy to navigate. As this was not our first BMW we knew what to expect from the vehicle, and were pleasantly surprised to see the in person meeting surpassed our expectations.
Stacey quickly and efficiently handled our purchase, and other than my wait on hold with our insurance, we were out faster than I remember with our new car. I would also add that Victoria was pleasant and knowledgeable as well. I think both of these folks deserve recognition for their efforts and I would recommend them for any interactions you might need while looking into any of the BMW vehicles in their store.
Also, the showroom was clean, roomy and spacious, with a nice waiting area.
Id be remiss if I didn t mention that we felt safe (from the Coco-NoNo) with plexiglass separators and everyone being socially distanced and wearing masks.
I would recommend BMW of Bridgeport if you are in the market for a vehicle.

Very flexible and able to accommodate me with a loaner last minute.

Great experience. Scheduled my service using the online tool that was extremely easy to use. Met briefly with my service advisor Tony Horan who thorough and concise on the write up of any other issues I was experiencing. Had squeaks typically from moisture coming from front brakes. Mechanics went above and beyond to open up calipers and found some grinding contact between pad and rotors. Ended up replacing my front brakes against my maintenance plan. Car driving amazing. Highly recommend BMW Bridgeport service!