BMW of Bridgeport Reviews

Jason G made my experience a pleasurable experience. He is honest, happy, and really listened to what we wanted, and gave us more! He was very fair with his pricing and is a joy to deal with!

Since Daniel left did not have a good experience with his replacement until Joe stepped in. He was very kind.

One concern is Daniel made sure my car had a car wash before he gave it back which didn t happen. I spent over 2k on repairs and didn t get a courtesy wash.

Just doesn t seem the same without him.

The car has no options which were told it has by sales person!(were told about lack of options on the purchase date when almost everything was settled) No willingness to give any discount for it. Oh actually they offered me a mug!

Wonderful experience purchasing my new BMW. Conroy Johnson and all the staff couldn t have been more cordial and accommodating especially with all the COVID restrictions. First time purchase at this dealership. I bought several BMWs in the past at another but so glad I decided to come here this time around! Highly recommended!

Just today I used the service department for a routine oil change for my 2002 330ci-my much loved and pampered baby- and the service team was incredible! Will definitely bring my baby car back!

Loved doing business with this dealership. The used car I purchased was kept extremely clean...immaculate! My Salesman, Stacey, was very upfront and helpful. The staff was very friendly and attentive which made this a very pleasurable experience. The negotiated price was very competitive and even without negotiation was free of the B s extra charges typically added on by other dealerships. I would definitely do business with them again.

Hi,

I am changing my rating as I am satisfied now. I received a call from the BMW of Bridgeport regarding my concerns and they took care of the scratches along with the loud sound that I mentioned previously. It took few days but I am happy that my concerns were addressed.

Thanks very much John for your attention to my concerns.

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Hi,

I am actually disappointed because I don t think the technicians handled my car carefully. My car was there to replace the thermostat and Timing chain.

I could see a lot of scratches around the hood and it makes a loud sound now.

Car model 528i

This was my first time at this dealership and my Service experience was great. My Service advisor Tony was great as well. He kept me updated on my X5 edrive and he was on the money with the estimated time that my car would be ready. I will continue to come here for Service.

As always they took my vehicle in for service in less than 24hrs and supplied me with a loaner vehicle. Upon arrival they are very attentive and make you feel right at home. The assistant service manager Tony Horan was amazing. He was very personable and easy to talk to, he was well versed in my specific vehicle which made me feel very comfortable knowing my car was in good hands. If you have a BMW and want to bring it to someone who speaks your car language Tony Horan is the guy.

Staff was very helpful, curtious and professional.

Typical dealer let's play miners.
We just couldn't see how asking is 34,000
Down 6 000 leave g balance of 28,000
There figure came to 31,00 MUST BE MY MATH

I had a wonderful experience at this dealerspip . everyone was very nice and helpful. I worked with Jason who was absolutely fantastic. I walked out with my new X3 , and all smiles. also thank you Glen for your help. Astou

Good service and professional mechanics Factory trained

I just wanted to take a minute to rate my recent experience at BMW of Bridgeport. As you can see I gave it 5 stars. This was a very smooth process from the beginning to end. More specifically I would like to give high praise to our salesman , Kelly Gavin. Not only was he extremely genuine and true professional.. His approach is quite relaxed and there was no pressure from him at all. After doing our homework we knew what we were looking for.At no time we went and sit with Veronica Warner from the finance department.They both found a way to make it work in our favor and we couldn't have ask for much more than that.Not only did we leave BMW of Bridgeport with a new car , but we also left with a great dignity still in tact. Thank you Kelly Gavin and Veronica Warner!

Tony, Bridgeport BMW Service Manager provides excellent customer service making owning a BMW a Joy!

My experience at bmw of Bridgeport was great. My sales representative Jason Gellatly was very friendly and helpful. I left the dealership without a doubt in my mind that I got the best deal that I could possibly get . Everyone at the dealership was very hospitable and they also gave me a lot of free stuff.

Communicated very well throughout the process! Carl has been a terrific advisor!

The service team at Bridgeport BMW always does an outstanding job and keeps you informed every step of the way. My service advisor Carl is always on top of things. Highly recommend Bridgeport BMW service!

My car was ready before they said it would be and everyone was very friendly!

Ramon, Bill, Glen and Victoria are the best. Professional, trustworthy and knowledgeable!!

Excellent customer service. Genuine customer satisfaction. Thank you!

Never any problems with service today was a lil crazy with the loaner car issue wound up at enterprise car rental in Fairfield CT

Excellent customer service from everyone sales to service!! I'll return to this dealer and definitely recommend.

Very disappointed with bmw of Bridgeport they were very unprofessional I will never do business here again they treat people differently as if the others are getting favored not cool at all I would reconsider buying or servicing my car here.

All the comments below are bs could be there own staff writing the comments cause nothing is accurate in reality

I can say that Chris Frillici is extraordinary, goes above and beyond, is professional, responsive, courteous and efficient. His work is thorough, impressive and my car looks great! I can't ask for more from a Body Shop Manager. The phone staff (scheduling) and desk staff (cashiers) are also very courteous, accommodating and welcoming. I had a problematic experience with two men in the service offices but I have expressed my concerns to BMW HQ directly. Fortunately, they did not affect or perform the actual service to my vehicle.

Customer service was great, they were very helpful in finding out the problem I had with my 1999 convertible M3. A+++ in my book!

I was shopping for an X5 for a few months, I did my homework and finally settled on the options I felt were a must. I Did a search and found one 5 hrs away in Maryland that fit the bill, negotiated the deal to the 1 yard line over the phone and email. I then Drove to BMW of Bridgeport (had a very similar X5 but 20 min. Away! I figured if they would come close why drive 5hrs) Walked in and meet Vincent Ruocco, my sales rep. We sat down i told him the deal i had on the table and was very up front with him. In return i was very pleased to get an honest straight forward sales guy. He spoke with who he needed to and came back with a price i couldnt refuse, the first time no back and forths! I never had to ask once if thats the best you could do, it was a great deal and a very transparent deal too. Vincent was great in every way I never felt pressured it was a great experience all the way around. THANKS VINCENT for everything, I would recommend to anyone in the market for a BMW go to BMW of Bridgeport and ask for Vincent!!

Great service staff, great coffee, amazing loaner car, quick and efficient drop-off and pick-up. A very positive experience, far superior to experiences at another Fairfield County dealership.

I bought a 2011 328xi from Robert Batman on December 31st. I started off wanting an SUV and Robert kept searching for one for me and called me anytime Bpt got one in. Then I decided, let me try the 328. He was very patient wth me and pleasant to deal with. I picked up my vehicle on December 31st and absolutely love it. I'm also very nervous about driving in bad weather and we've had some since then. He was so right. It's great in that kind of weather and I don't feel one bit on edge.

Thanks Robert!

Rose

I am a detail oriented person, not in an annoying way (I don't think?)
In any event, our salesman Robert Batman, seriously his name, was so patient, very understanding and made the experience as effortless as possible.
We currently have another BMW, and had already ascertained that BMW of Bridgeport was our preferred dealer for service. So the choice of dealer had been made, but we were lucky to find "Batman"!

The service department is always willing to go above and beyond the call of duty. Service is quick, professional and done well.

After buying the vehicle I found asphalt under the car, they told me they safety inspect the car before buying, obviously not. Ask why there is no car mats and he told me they don t supply them! Wow I have to buy my own after buying a car from them!

They accommodated our emergency by putting us immediately on the schedule and they gave us a timeframe and were done within it. We are very impressed with BMW of Bridgeport and plan to be their customers for a long time.

I bought my 2013 BMW 328xi from BMW of BRIDGEPORT in February 2016. HOWEVER, this is where i experienced the MOST HORRIBLE EVENT THAT ANYONE CAN GO THROUGH! So, I dropped my car off at BMW OF BRIDGEPORT for a small repair to my rear bumper in May of 2016 since they state they are a collision center. It pretty much just needed a minor paint job. Well, WITHOUT my consent nor knowledge, they OUTSOURCED the repair job to a two bit bodyshop called NUNES AUTO BODY & SALES on Calhoun Avenue in BPT, in the most shadiest part of Bridgeport! They brought MY car to this two bit body shop where this body shop experienced arson activity on May 24, 2016 & then my car caught fire in midst of other vehicles on THEIR premise! Neither BMW OF BRIDGEPORT nor Nunes Auto Body & Sales Shop took responsibility of this! My car is torched, un-drivable, unrecognizable, totaled! And neither party took responsibility! I am furious! They told me that I have to go through my own insurance company! I dropped it off at BMW of Bridgeport! They should be responsible for this! They didn't even put me into a loaner vehicle nor a rental! I was without a car and they didn't care! I contacted BMW Headquarters and of course they side with BMW of Bridgeport. I can't believe what I went through! I initially thought that my car was at BMW of Bridgeport the entire time for repair, but they apparently outsource their work to two-bit body shops! They may be extremely nice when closing a deal for sales but apparently do not care about what they put me through! So for customers thinking of dropping their BMW for repair, just know that they outsource their repair work to shady body shops in Bridgeport. I am the one who is taking a huge loss but of course they don't care because they're a multi million dollar company. One loss to them means nothing. They don't even deserve one star on this review. I didn't even receive a phone call from the General Manager, nor the owner of BMW of Bridgeport for an apology. I was on my own to take care of a situation that could have been prevented if they had let me know that they do not repair on premise because I sure in hell would not have brought my BMW to Nunes Auto Body & Sales.

Easy, no pressure, fair salespeople and managers. I will certainly be shopping there again.

I came in to negotiate and talked to ernest, at the middle of our conversation, 2 person came in and all of a sudden he told me to wait, and he talked to them and completely ignored me, very unprofessional, no manners at all.

I give myself a one star also for paying a premium for a BMW then an additional premium for a 'certified BMW'. After a year, with little use due to covid WFH I move town and am told my engine mounts have collapsed and tension struts? have gone. Neither covered of course so I have to pay 4G.
Buyer Beware

Love this group!!! I recently purchased a vehicle from BMW of Bridgeport and could not be happier with the experience. I worked with Jonathan Tamburro and he was knowledgeable and efficient. He assisted me in getting the majority of the paperwork completed in advance so that my time at the dealership was as short as possible. Once at the dealership, the entire staff was very friendly, accommodating and quick. Dexter got us in quickly to complete the rest of the paperwork and get us back to our weekend. Jonathan followed up after the sale to make sure I was satisfied and help me set up my car settings. Great overall experience!

Tona from the service department was terrific and really appreciate Joe as well. 5 stars all around!

Sales people were courteous, patient and efficient. Price was reasonable, and car was in the desired condition. A highly recommended dealership!

Great customer services everyone had a smile and positive vibes. The moment you walk in everyone knows what there doing and makes the process easy and smooth. Your in and out at a great timely matter. It was my first time in the BMW of Bridgeport and I loved it for sure will be making my appointments there.

Lee Lopez was my service adviser.
Lee demonstrated a High level of professionalism ,dedication and attention, during our purchase. Probably one of my fastest car buying experience.
Highly recommended Dealership and sales adviser in Lee Lopez. Victoria in Finance was also very professional and helpful

I can honestly say Ive never had such and easy car buying experience. No pressure, and I found the exact car at a great price. Victoria in the financial department made the process painless. She made sure I was with in my budget. Her honesty in what she recommended for what I should get to protect my interest in the car was on point. She gave me what I needed. I honestly can say if you are looking for a easy and relaxing purchase with no second thoughts come to bmw of Bridgeport.

Excellent experience in the PARTS DEPARTMENT WITH TOMMY, He is always Friendly and Knowledgeable all my questions.I will continue using BMW of Bridgeport thanks to the service Tommy always provide me....

My overall experience was great. Vehicles there are competitively priced. Kelly Garvin was a great salesman. Very fair/honest and did not force me into anything I didn t want to agree to. I even got a couple sleeves of BMW ProV1 golf balls which was a nice personal touch. The reason I did not give 5 stars was for the very end when it came time to sign papers with their finance team. This is where they make you feel like you just made the worst decision of your life so you buy all the overpriced protection they offer. It took part of the fun out of the experience but driving away that afternoon in my dream car made up for that.

I have been bringing my car to this dealership from the time i bought it. They have you work with your own service advisor. Mine is Bernard, he is very professional and honest. They treat you with alot of respect and explain repairs before they are done. They offer courtesy loaner cars for you to use while your car is being serviced. The loaner car are always 1-2yr old and are fully loaded with all the options. They also offer a 15% loyalty discount for repeat business. I am very pleased with Bernard and any other person that helped me. This dealership makes me truly feel that my BMW is the ultimate driving machine!

Wonderful experience. Detailed reason from carl decarvalho on the rationale of why my car was not working.

Tony Horan was beyond excellent. Being in a service industry myself I am very critical of service levels. I was blown away by how great the service was. I was provided consistent updates without needing to request them. That is the sign of a true professional.

Everything was done efficiently and professionally.

Tona was very helpful and service cost was very reasonable. Chris in the body shop was just as accommodating and work rendered was excellent. I would not go to any other BMW dealership for my services.

Horrible experience. Salesman asked for a "fully refundable" deposit to hold month end pricing on a 2015 BMW lease. When we called the next day to advise the salesman we would be holding off on the lease until September, the deposit was not returned and no response to messages. When we went to management there , we received a callback and a promise the deposit would be refunded which did not occur.

You would not think that in this day and age with leases and repeat customers that a new car dealership would be more customer focused.

Very unsatisfied with my experience taking my vehicle to BMW because there was a recall on the airbag I felt like there was no explanation nothing was done to my car other than Anthony telling me which is seem to be very reluctant on letting me know what what's the procedure that they did to my car and now my car is shaking and rattling in the front of my vehicle I don't understand why I would never take my car back there again I'm very dissatisfied with the experience with BMW of Bridgeport

Kade was very helpful and made buying my first BMW out of state very easy.

Great service and friendly staff. Will definitely be returning for future vehicles

They treat everyone that comes in with open arms and they are super welcoming. I love that! I am very happy with my purchase and how everyone handled things. I love how they took the time with me to show me how to operate the car before I drove off. I definitely recommend this store and Sam! Thank you all so much for making my experience so pleasant!

Tony Horan is the best! He answered all my questions without hesitation. He is friendly and courteous! The service department is clean and efficient. This is our 2nd BMW and I would not hesitate to purchase my next car from BMW of Bridgeport , the service is the absolute best!

Nice dealer...i got my car same day...people work very fast...

Always a seamless professional and easy experience getting service done here. Thank you!

I bought a BMW Certified Pre-owned car about a year ago from BMW of Bridgeport and had a reasonably pleasant, but not remarkable experience. Yesterday I took the car in for service for the first time and was pleasantly surprised. I actually live closer to some other BMW dealerships, but decided to give Bridgeport a try since I'd bought the car there. The service advisor was pleasant and professional, and I was surprised at how nice the loaner car, a new 535i, was. My car was also ready sooner than I expected, and sooner than I'm used to from any other dealership. I was actually looking for an excuse not to drive all the way to Bridgeport the next time I need service, but based on yesterday's experience, I'll make the trip.

Mike Ciufo was the client advisor that I dealt with and he was extremely helpful and just simply great. The car that I purchased was reasonably priced and this was the best car buying experience. The whole team at this dealership was simply great. Thank you everyone at BMW of Bridgeport! I will recommend your dealership without any reservations.

BMW of Bridgeport is an exemplary dealership and certainly worthy to the brand. Everything they do is executed with precision, diligence, professionalism and most importantly care for their clients concerns. Their service department is second to none. I have recently purchased two additional vehicles from this dealership and the sales experience was hassle free, competitive and swift. Would highly recommend to anyone looking for a professionally led dealership that believes in long term relationships. AAA+++

Akash Singh was my service advisor. I've been to several bmw dealerships but the service was top-notch. Everything was ready when I got there, service was completed as requested in timely manner.

The workers are very friendly and accommodating. The service was great. I didn't have to wait to long for someone to meet my need.

They let you wait for 2 hours just to give you a loaner. Better bring lots of patience with you.

My brother, sister, and I brought our BMWs from here and each time, requested the salesperson Scott. He's very honest and not just trying to sale you any vehicle but one that suits your lifestyle. Hes Very down to earth and patient without trying to rush you into a purchase or having any attitude. If I recommend anyone to speak about purchasing a BMW, I highly recommend you ask for Scott.

Just leased by first BMW through Scott Pechkis at BMW of Bridgeport and couldn't be happier! I went out of my way to visit this dealership instead of others closer to where I live based on reviews, and it was completely worth it! Scott was extremely helpful, working tirelessly to find me a car that fit my budget and had all of the features that I was looking for. I never felt pressured or uncomfortable. He even went above and beyond to get me as much as possible for my trade in. I ended up in my dream car, all thanks to Scott's patience and hard work. On pick up day, Glen took the time to walk me through all of the car's features without rushing (even though it was getting late). Financing was smooth and painless as well.

Overall a truly 5 star experience!

Love my bmw from them
Great customer service and worked out a deal!

Great experience!

I purchased a used vehicle and it wasn t a BMW.
They still treated me with excellence like I was buying a premium BMW!
The atmosphere was not like your typical high volume car dealer.
It felt like you were with caring friends and family.
I will definitely look them up when buying another vehicle.
Thank you team at Bridgeport BMW!

I called to schedule an appointment for a Airbag Safety Recall. I was able to complete the entire process of scheduling, traveling to the dealership, having the work completed, and traveling back home, all within a few hours. It was a very easy, and efficient process.
Thanks for the quick attention to my request!
Tom Reed

Thank you for servicing my car yesterday. Joe Minachi and Tona are always so helpful helpful. The car was towed there and we picked it up last evening thank you again.
Have a Great Labor Day weekend

Everyone was so professional, understanding and in tune with my needs especially my sales person Stacey Pierre-Louie and the finance person Victoria Warner. Everything ran smoothly because of their hard work.

Carlos was very helpful and the staff did a nice job of ensuring social distancing.

Ramon Felix and Mike Liberator made my 5.35xi purchase a delight. They were knowledgeable and honest through out the whole buying process. They both made sure all my questions and concerns were addressed. I would recommend this dealership to all my friends and family. They know what they are doing and will provide the best buying experience. I will most definitely buy from them again.

Great experience, fast and easy. Traded in my car got a great offer and Johnathan Tamburro hooked it up extra for me. Best service when it comes to car dealerships no hassling quick and to the point. This is probably the 10th vehicle I ve ever purchased and hands down quickest and best deal ever.

Staff were super kind and helped me out when I hasselblad questions. Technicians were great and even explained to me the issues that my car was experiencing. Awesome area to take a break and have a snack when waiting for the car

Professionalism...The minute you drive thru the service center you are greeted and everything is explained to you. The service car I received was clean and everything once again was explained to me like I purchased the car. The kept in touch with me during the day with texts. And my car on pick up was washed and once again the service desk explained everything that was done for it. Even if you did not by your BMW here, you should bring it here for service.

BMW was very courteous and respectful. They were quick to answer my questions and concerns. I felt extremely comfortable with them having my car and fixing it. Happy to be a BMW owner