BMW of Bridgeport Reviews

Excellent customer service, working to get me the right deal on my new car.

Great people and best customer service. All Kudos to Sam who helped me choosing the right vehicle

My first Experience was a little disappointment .. but the end of the off my appointment it came out good

I leased my first lease with BMW of Bridgeport about a year ago. So far my experience has been excellent. I told Lee my preferences and he found me the perfect match. I love my car. I have brought it in for maintenance and they were just as exceptional. Thank you for your 5 star service, would definitely recommend this dealership to my family and friends.

These guys bend over backwards to make things work!

In 2012 I drove into their lot with a car leaking oil so badly, I couldn't drive it to the train station to drop off my girlfriend. Within 2 hours they had me driving a 2011 3 series to the station!

And now in 2014, I was moving to the state of Washington a few months before my lease expired on the 2011 vehicle. They accepted my trade-in early and are in the process of shipping a model 320 across the country to my new home!

If you want top customer service and a team (especially Jason Gellatly and Isaiah Agosto) that will do everything to satisfy the customer, this is the dealership to go to!

Always a great experience there with Bernard and the entire service and sales department. Will be back again for sure.

Outstanding experience at BMW Bridgeport. Professional and courteous staff made for an easy car buying process.

I have been coming for service for 5 years. Overall things have been ok but never really felt appreciated. This past experience was terrible for me. Service advisor was not up to par and your labor costs very high and not reasonable. I will most likely not be returning. As u know from experience, customer satisfaction and proper branding are key to a service oriented business. BMW of Bridgeport let me down on a big way. While it will be farther for me to go another dealer, I feel I need to try one at this point. I gave this dealership every chance to do right by me and they failed.

reliable customer service with candies, snacks, tv, soda, coffee and magazines available if you need to wait longer than necessary. They take time to explain what your car underwent. Tip: to ensure you get a courtesy car, book your appointment ahead of time.

Incredible service, speedy check in and they gave me my loaner car very quickly. It was my first time visiting this dealer and I couldn t be more pleased.

BMW always treats their customers right. If you think their service costs more, shop around. Unless "you have a guy" I think you'll find their prices very competitive.

Carlos (asst. service mgr) was very helpful and informed in his explanation of the problems re: my auto.Had a pre-inspection with Susan, that went well. My car was delivered sparkling clean, and the coffee was great!

My wife. ROBBIN and myself ( Phil)
Were super pleased with our service and experience at Bridgeport BMW. Special thanks to Salesman Paul for his commitment to the process. I look forward to purchasing my next BMW with Paul

Kade and the the rest of the people at Bridgeport BMW helped me get into the BMW I was looking for and I will be going back to them for the next one in the future!

Wanted to update they have amazing service department send Anthony is an excellent SA who has gone above and beyond helping me with a used bmw that I didnt even buy their. Also my x5 i did purchase from them has been trouble free.
I am probably on the younger side of most luxury car shoppers and usually am not given much attention and then I am pushed for credit app and deposit .Vulkan and the product specialist were very relaxed let my wife take an x5 for test drive without us having to ask then handed me an envelope with all paperwork I needed and said if I want fill out no high pressure tactics or this car will be gone tomorrow I felt comfortable enough to leave my credit card info and full it the credit app with instructions not to run unless I call cause was going to look at other brands. I then called back said to go ahead and was told I could come get car in few hours I drove off with a brand new x5 that night.

Even though they didn t have the car I want, Anthony has been amazing on emailing me and letting me know that he will keep me on the wishlist and took down exactly what specs I m looking for. He is very responsive and to me it makes me want to deal with just him!

Ask for Anthony DelVecchio!

In the past, I've had negative experiences shopping for cars. I hate the feeling of being pressured to buy something that's too expensive and/or not what I'm looking for. So when it was time to retire my old car, I was not looking forward to the search for a replacement. That all changed, however, when I went to BMW of Bridgeport. The salesman, Ernest Ferrari, pointed me toward a great used Honda that someone had recently traded in for a new BMW. Although the Honda was a 2008 model, it had less than 30,000 miles on it. Ernie got me a great price for the car, and more than I'd expected for my old trade-in. When I test drove it, I knew it was just what I was looking for. More than a year later, I'm still in love with my "new" Honda. The professionalism of Ernie and the entire BMW of Bridgeport team made the car buying experience a pleasure. When it's time for my next car (which I've already decided will be a BMW!), I will definitely be returning to Ernie and the dealership. I HIGHLY recommend them!

Honestly hands down the fastest yet easiest service experience I ve had with bmw first service for my X3m thank you tony!

Fast and professional service, what I expect of a BMW dealership.

Excellent service. Would highly recommend. Will return again for more maintenance and repairs.

He was very professional and helpful. The best experience I have had at BMW.

BMW of Bridgeport has always exemplified the very best in car dealer professionalism, from their knowledgeable sales team to the care and respect shown by their service department. We are very happy to be their customer.

I just got my first BMW from Jason Gellatly at Bridgeport BMW and it was great. They had lots of inventory and Jason was available and made it easy to get done from out of state. I got a used X5 with low miles and Jason had all the answers on it and fair pricing. But it only got better from there as I met Isiah and delivery specialist Glen Ramstack.

Isiah took me on a test drive and was very knowledgeable about the car. He really has a passion for the cars and is easy to talk to. Gave me some good tips on the ride and then passed me to Glen.

As a new BMW owner I was really really impressed with Bridgeport's "delivery" guy Glen. I recently bought a used Mercedes GL for my wife and didn't get anything close to this level of detail on the car. Glen walked through every single thing on the car and explained how things work, what to watch for, how to get the most out of it. Even helped set the car up. I had planned to brush this off and take 20 minutes but he was so good I went through everything. It was especially useful on the iDrive system.

Jason and the team made it totally worth driving 170 miles to buy a car. I love it and felt good buying there.

Excellent experience from car search with Salesperson Mike Ciufo to financing options and orientation process of new vehicle

My first time coming to see what ship after purchasing a used BMW treated me like part of the family upmost respect amazing service center would definitely recommend

Excellent dealership! We were in the market for a good value on a 7 series and they had it. Got a 2012 750i in excellent condition at a good price. But the best part was the service. We were turning in an X5 off lease, so it could have been complicated, but the process was actually wonderful. Jason Gellatly and his colleagues (Jessica, Isaiah and Anthony) were superb to work with. We left fully trained on our new vehicle and will be back.

Superb service! Jonathan. T is the man to see! He was courteous and patient. I felt like family....so much so I bought the BMW 5 M! Super happy...

Mike Ciufo and all others I dealt with at Bridgeport BMW were great, and I love the car (540i) as well. Low pressure selling, fair price, good people to work with on the whole transaction.

Great place very helpful. They listen to the customer and act accordingly.

I'm more than happy with my service with BMW of bridgeport and with my service Advisor Carlos Hernandez he was very helpful and Responsible he took care off my car like it was his he make sure everything was in tack with my car being out on the street because he been apart of the BMW family he show the Loyalty to is customer also I'm very happy and appreciated. I am very grateful to work with him as my service advisor I will see him any other time again thank you .

Elite cars, great sales persons. I love the customer relations.

Parts department sucks.....Very rude who ever it was I talked to, didn't even say his name when he picked up the phone

Stacey was great. Easiest transaction ever. Great deals and selection.

I ve had a great experience at BMW in Bridgeport. My sales advisor Sam Alhajjaj was extremely professional, helpful & friendly. He made buying my first car & my first experience with them very pleasant.

It was very easy to book an appointment. It also was an easy drop off with a loaner ready for me. Before any repairs were done, they called to explain the problems, with an estimated cost. I chose the items to fix, and they completed the repairs in a timely manner. They called when the repairs were completed. Again, picking up the car was a very easy process. All I can say is that Bridgeport BMW is a well oiled machine with professional, personable and knowledgeable employees. I will continue to bring my car to be serviced and plan on buying a newer car from them within the upcoming months!

I have gotten my car serviced before. It has always been a great experience but today it was OUTSTANDING. The entire staff is professional, pleasant and very accommodating. I NEEDED my car serviced today and I've been working so much, I hadn't found the time except for today bc the kids are off but I still had to work. Not only did they squeeze me in for today but they shuttled me to work. They also kept me in the loop while my car was serviced. In addition, they called me when it was ready and promptly provided a shuttle to get my car. The place is impeccable and customer friendly. They provided coffee and a complimentary car wash since they couldn't wash my car due to the freezing cold weather. Just OUTSTANDING service all around. Special thanks to Tona. I GREATLY appreciate all your help and support in getting what my car and I needed on this crazy schedule of mine. Happy New Year!

I committed twice to buy a used car and twice I received a call on my way to the dealership that the car was sold to someone else even though I was assured no one else is interested in the car right now.. That is a business ethics I have never seen before and still can't believe what happened !

My service consultant Shane was very helpful. He explained the issues they found in their inspection and prioritized what was most important.

Great experience with two recalls I just had fixed. Tony and the team were prompt and communicated well with me. The free loaner was beautiful!

Chris

Excellent service - I received a recall notice on my car they took me in immediately and fixed the problem. Thank you Tony my Service Advisor for taking care of me and Thank you Taylor for fixing the problems with my car!

Shane, Carl and Carlos were GREAT. Quick service, HONEST place. Been coming here awhile and will continue to do so!

I got a good deal on a car the is exceeding my expectations from a dealership that does the same. I should have come here years ago.

At Bridgeport BMW, get ready to be treated like royalty! the service dept and friendly staff are always ready to make your day brighter, no matter what problems you're having with your vehicle. you're bound to leave with a confident smile, knowing your issues will be well taken care of!

Great service. Staff are very helpful and professional. I am very confident in the services provided.

Second vehicle we ve purchased pre-owned from BMW Bridgeport. Easy transaction, quality cars, fair deal. We will be back and recommend to others. Thanks

It was an absolutely painless-indeed pleasurable -experience dealing with Volkan and the team at Bridgeport BMW. Although we did not buy an expensive BMW my wife and I were nonetheless less treated as first class customers. On top of that we drove away with a wonderful automobile at a very reasonable price. Thanks again to the team at Bridgeport.

Thought I had an engine leak, but they took me in quickly and checked it with no issues. Very satisfied!

Terrific dealership. Absolutely no hassles, treated me with respect. Made a deal in 20 minutes. The staff (particularly Joe and Jason) couldn't have been more professional. Wouldn't shop anywhere else for a BMW!

This has been the worst experience at a car dealership. The customer service is lousy. The wait time for paperwork was extremely long. While we were waiting, they took another customer who walked in after us, ahead of us. I do not recommend this establishment. Your money would be better spent elsewhere.

The car service was done in a timely manner and I picked it up clean and done. My only complaint is that the service person left a message about needing tires but when I called him back to ask how much it would cost he never returned the call. Needless to say I picked the car up and went somewhere else for tires.

This place is very clean, fast service, honest, and always courtous.

Not exactly the friendliest people, especially the service center guy. I was ready to just ask him if he didn't like his job he can find another.

I've purchased/leased two cars from BMW of Bridgeport and each sales transaction was a great experience. I was treated with enthusiasm and respect. I never felt pressured. David, my sales representative worked hard to give me a fair price. I will go back for a third car when my lease is up.

More important than the sales experience is the service experience. From the person who answers the phone when you call for service to the person who greets you and then the person who handles your issue, you are treated like you are their most important customer. I am not exaggerating.

The facility is always spotless and there are good snacks, newspapers, television and comfortable seating to make any wait go by quickly.

I shopped for my first BMW at Darien and was completely turned off because everything was the opposite of what I've described above. One day with my second BMW I had to stop at Darien for an emergency service issue and I couldn t get anyone to talk to me for ten minutes. What a difference compared to BMW of Bridgeport. My congratulations to all who work at Bridgeport.

Excellent personal service. Received a video via text from technician while he was inspecting my car. Not only explained concerns he had but showed them as well. Nice touch. Taken on time and completed on time. Can t ask much more from a car service appointment.

Excellent service and knowledge. Lee was a fantastic advisor who helped me with my decision and into my new BMW.

Very professional, solved my problem in a timely manner. Keeping my car the ultimate driving machine.

GREAT experience from internet search results to phone call with my sales rep., Mike and from the test drive to signing the papers.
EVERYONE involved was top notch!

This place operates like a factory which they have to in order to sell as many cars as they do. Best to know what you want, do your research, and know your price. They are tough and firm in that area. Make a sales appointment in advance to ensure salesperson availability. My salesperson took multiple calls while we test drove. The sales room was busy too. However. I was turned off by the bravado of the neighboring salesman, bragging and using foul language, while on the phone at the desk next to me and my salesperson. I did not have a positive experience with post-test drive communication/return calls over the course of a week, and in the end, purchased elsewhere, but I would at least look here again for my next car.

I have been a BMW client for many years and the Service Department is superb !

Tona Zarrelli really knows how to represent the brand and is very concerned that the service experience is first rate.She is a real reason to shop and service at BMW of Bridgeport.

This was my first time leasing a car and Jason and his team made it so easy! I was able to find my ideal car with no stress. I highly recommend this dealership!

My experience with BMW Bridgeport over the last 10 years has been anything but positive. I have kept trying to find a decent service person there with little luck. They are all condescending to women and the president has no interest in correcting the issues there. He has been made aware of how rude his service people are and has done nothing over the years. The sales people are fine but most contact with a new vehicle is with the service people. they can make or break the experience and I don't respect any organization that is not willing to fix the issues. There are enough complaints that something is not right. Most important-this location is a franchise which most people don't know. Buy from BMW NYC which is BMW owned and you will get a much better price-difference is big. you can service your vehicle anywhere.

Great experience at the service department, as expected. They were able to diagnose and repair my car the same day. They gave me a nice loaner, and even had coffee that was covid safe. Carl was my advisor and was a pleasure to work with as always.

Dear Mr. Volkan Gok,

I am writing on behalf of our family to express our gratitude to you about our pleasant vehicle purchasing experience at BMW of Bridgeport. We love our new 2017 X5!

Everyone at the dealership was so friendly, from the sales staff, administrators, accounting/financing, managers, support staff, and even the other customers. We also received many follow-up emails from the team offering their assistance to us quickly.

We experienced your expertise firsthand during the guidance you gave for the SUV selection by helping us determine what exactly fit our needs, steering us toward the larger, more comfortable X5 vs the smaller X models that we originally were considering. Helping us select the right X5 with the best options, color and cost was also awesome when you even pointed out our X5 was the most cost effective out of all the X5 s you had in inventory!

We especially enjoyed the new car during our first day trip to the Misquamicut beach in Rhode Island, being comfortable and experiencing the smooth drive on and off the highway while enjoying the maneuverability of the car handling so well around the corners. Furthermore, we felt bad for all the hard work you did behind the scenes during your day off and at night to limit our time in the busy showroom. Every time we thanked you it was always a happy my pleasure in response, regardless of how awkwardly candid the question could be (in few cases). You made us very happy!

We feel you even went above and beyond again when we just got home from Bridgeport which is a 1.5-hour drive and explained that we just found a chip in the taillight to our dismay and felt bad even bringing that up to you. Even though we drove 50 miles home you immediately made an appointment to have it fixed for us!

We are proud to have purchased two vehicles from BMW of Bridgeport and really appreciate the way we were treated by you and everyone there. We really appreciate and value working with you.

Thanks again! Steve, Bruna, and Yasmin

Can not beat the price on oil change and the preform good work

Mike was fantastic to work with, made buying a car fun. This from someone who hates buying cars. Highly recommend both Mike and the dealership. Ownership is appreciative of your business and will handle any problems after the sale quickly and to your satisfaction.

Great people and outstanding service. Highly recommend it for anyone who is looking for a BMW. This was not the nearest BMW location to me but after talking to a few dealers in the area, BMW of Bridgeport was certainly the most friendly and most effective team.

Went to BMW of Bridgeport after a so-called BMW repair shop totally screwed my car up. They are extremely professional and took care of my car immediately. Should have went there from the beginning.

Brought in the car for a coolant leak inspection. The team did a thorough analysis by pressure testing it and sharing anything else that needed attention. What I was most impressed was the ease with which I was updated as the car was checked and even through the nspection as I got a link to a video to see what was going on. Excellent feature and very professional service.

Went to BMW to purchase my Daughter first car very professional would recommend anyone to go there.

I just want to thank Tony at BMW of Bridgeport for all his help. He took a stressful situation and made it easy to deal with. Thank you all again for the help and professionalism.

I loved it . My first time owning a BMW and my experience was great with the service

Everyone here is so friendly and helpful. No pressure. What a car dealership should be!

BMW did a great job managing my damage claim and doing top notch work.

I had such an amazing experience at BMW of Bridgeport! Sam, my sales adviser, was wonderful to work with. He was very courteous, very patient, helpful and went above and beyond to answer all my questions. Everything could not have gone smoother. All stuff was very friendly and made me feel 100% at ease. Highly recommended if searching for a car.

Love my 5 series, HATE BMW.
We like to have one luxury car in the garage. Over the last 12 years we had two E350's, and then we decided to try the BMW 5 series. Its been a great car. As we neared the end of the lease two things happened. First we were in for service (at 28,000 miles) and they told us we were going to have to buy tires before we turned the car in at lease end. We had a 32000 mile lease. What basically is happening is that BMW is leasing the vast majority of their cars with run flat tires that will not last to the end of the lease. Hence you will have to replace the tires at your expense or give them approximately $1300. Second we were being warned by a number of our friends who had turned their BMW's in, and were charged thousands of dollars for minor ware defects in the paint. Today we took our car in for its inspection (after I had bought the tires) and they told me that I was going to be billed for a 10 inch hairline scratch in the rear bumper, perhaps $1200. I complained to both BMW of Bridgeport and BMW USA. Both gave me the usual "Sorry you had that experience", before they told me tough luck you loser.
Mercedes never charged me for similar ware on the two cars I leased from them.
I loved the car but be prepared to get screwed by BMW.

The absolute best customer service anywhere, bar none!

We had a great experience with BMw of Bridgeport! Everything from start to finish was smooth and our client advisor, Kade was very friendly, respectful and knowledgeable. We will absolutely tell our family and friends to go and see Kade!! Thank you!

From drop off to pickup one great experience. Mechanics really go over car to endure it is running prestine. Friendly staff especially the Asst. Service Manager Tona. She kept me up to date on the status of my vehicle and notified me when it was ready for pick. Car delivered washed nice touch.

Had the best car buying experience with Jason Gellatly amd my delivery coordinator Anthony. They treated me with respect and took care of everything for me making the process enjoyable and seamless. I would recommend them to anyone in the market for a new pre CPO'd BMW. Thanks Jason G! And happy birthday!

One of the biggest problems when you drop your car for a service is to get a ride to your work and another ride to go back to dealer to pick up your car. Bpt BMW offered me shuttle(2019 M X3) to my work and also back from work to the dealer which was a relief for me. Text communication was awesome. Received an email with payment link that l paid online before l arrived to dealer, another convenient thing. When l arrived my car was washed, clean and ready, l just picked up without dealing with payment. Ladies at the reception were really nice. Bernard was quick to process request and was nice enough to tell me about special even before l mentioned coupon which gives me trust on him. So it was a total pleasure to receive a service at Bridgeport Bmw. You can see they truly care about customer service..Thank you..

Excellent experience buying the perfect BMW! Thank you Stacey for all your hard work getting us our new BMW X3!!

Christopher Legere was very helpful and explained the services my car needed. I appreciated the time he took with me. Everyone was very friendly and customer focused. This was a great service experience.

I always leave with my car in worse shape than I bring it in for service. They definitely make sure you think if it isn't replaced immediately by them, the car will fall apart. I've gone in with "issues" looked at by another mechanic only to have a "sky is falling" diagnosis from Bridgeport BMW. Now today because they couldn't squeeze enough money out of me, they softened my brakes and definitely did something to my tie rod so it's horrible to drive. I did not drop it off in that condition at ALL! Now I have to go to another mechanic to fix their games. Do. Not. Go. To. This. Dealer. I have thousands of hits on my reviews and all I can say to each and everyone of you is Ruuuuuuun!

Best car shopping experience I ve ever had! I started the process online and sent the car that I was interested in to them via their website. When I walked in I was greeted immediately. Kelly helped me right away. He was awesome and very thorough from start to finish. I test drove the car and was in love. After completing the application I was called back in to sign the docs with a better rate than the other dealership that I went to and a more comfortable payment. Victoria kept me up to date with the financing piece...she was amazing as well! Overall I would highly recommend this dealership!!!