Brian Elliott

Review of BMC

Worthless. Incompetent. Apathetic. Unreasonable. C...

Worthless. Incompetent. Apathetic. Unreasonable. Clueless. Can I give them 0 stars? I'm out of adjectives to describe an outfit that is completely unaware of how bad they are. Mediocrity is a high bar for this crew.

The absolute worst customer experience of my life - personally or professionally. Paid for door in full on 12 October for delivery on 24 October. Was told on the 30th that order had not been input in system, so they had to start from the beginning. New delivery date of 8 November. Then they changed their delivery policy and said we'd have to pick it up. Wasn't ready on the 8th, so I drove there on the 9th and they said they had just finished it. When my contractor arrived on the 13th to pick it up it was the wrong size. The supervisor told me they'd fix it ASAP and get it to us right away - delivery was back on for the 14th. Then they said they'd ship it on the 16th. I assumed we'd get it in the morning. Nope. Sometime between 1 and 6. Didn't even schedule a morning delivery for a door that is 3 weeks late. Unbelievable. At no point did they ever provide a deadline or promise upon which they delivered. Late. Incorrect. Unapologetic. Every word you can think of to describe product delivery failure. Will never spend another penny here. I'd rather have a house full of holes then fill them with doors and windows from BMC Bison.