Billetdiscount Review

Go there, I encourage you, very good ease of payment. It helps!

I took tickets for several members of my family. The flight being canceled by the airline company, a part of the travelers was contacted to warn them, the other not. When we call, we are hung up on the nose. We are given different (or even opposite) information. Some say that the flight is canceled, others that it is continued. In addition, we offer some of the assets only, others only carryovers, or both of your choice and some even a refund. Less than 20 days before the trip, it is inadmissible. It is unfortunate to get there but I will be forced to go to court to assert my rights.

Hello,
It has been several months since I have been asking for an invoice for the professional seminar of my company (30,000 euros including tax). No response by email, endless phone wait (2 x 15 minutes today) ...
Am I going to get it? We need it for our accounting. Too bad having to go through a negative Google review to try to make things happen. Thank you for your reply.

Without more ... quite disappointed. Payment made very efficiently by a first agent.
Very polite staff but a little disappointed with the fruitless 42 minute wait that followed when I wanted to ask another agent a supplementary question.

I was able to take 2 tickets, 1 for India and 1 for the West Indies. Very good ease of payment. Welcome, well guided ...

Having booked 3 plane tickets to the Caribbean, we can recommend "Discount Tickets", we had no worries, everything is clear, simple booking and impeccable phone exchanges ... the most: the ability to pay in several times . THANK YOU

I recommend Billet Discount at 200%. I got to know this site thanks to my little sister who often travels through their services and I am not disappointed everything was consistent. I recommend JEAN-DOMINIQUE he was SUPER from start to finish and the person collecting the money is TOPISSIME !!! A big BRAVO to the team and thank you for their vacation.

PLACE nice AND PERSONAL DYNAMIC AND PROFESSIONAL.DONC I DO NOT THINK TO PURCHASE MY TICKET OF PLANE elsewhere. thank you discount ticket

I was able to pay for my plane ticket in several installments, which is very significant. I had to make my last cash payment to the agency. Unfortunately there is a great lack of organization for the queue: no tickets, it is necessary to locate the last person who arrived to assess the order of passage. The staff is not pleasant, they argue in front of customers, eat, do not seem to realize that they are not alone ...

After insistence I managed to get information about my trip.
Cancellation of the flight by the company but reimbursement from the agency with a processing time of 6 months.

Departure in less than three weeks, the borders are closed in my country of destination but discount ticket persists in saying that the flights are maintained. I contacted Air France who confirmed that there was no flight in July.
Late issue ticket, no reservations in my name.
This is the first and last time that I take my tickets from you.
No need to ask me to contact you by email, I did you never answer!
My family and I paid you nearly 12,000. We demand a full refund for everyone!

Really deplorable after-sales service, plus 1 hour 40 minutes waiting for you on the phone, just to have a client load. I put a screenshot
in attachment.
Quality pays, unfortunately,
I do not recommend anyone to this site.

1.30 p.m. until 7 p.m. closing pending. Nobody picks up very unprofessional

Super experience! A very good reception, a ticket taken in less than 10 min in agency and a possibility of payment in several times. I recommend !

Bad information on the site compared to the opening of the agency and too much waiting on the phone

Nil nil nil. You always have to call them back, they never call back, never answer emails. As soon as the ticket is sold they disappear between Stephane and one of these zero colleagues !! They never communicate the same information. If I had the option to rate with zero stars I would have done it !!!!
In one day 3 advisers 3 different versions.

Pretty long waiting time but rather nice staff .. After disappointed that my interlocutor did not tell me that you could take out more insurance less than 60 days before the trip ..

I've been asking for my voucher for several months (at least 10 times). Each time I am told "yes we will send it to you soon" I still have not received it. I called several times, I even waited over 40mins several times on the phone. Ineligible.
I also have a flight to postpone but the company has still not contacted me.

No professionalism. Unreachable, I had to stay 28 minutes in the hope of having someone on the phone, however the line cut itself after 28 minutes in never having someone on the phone.

Nice welcome .... competent service and resonable payment facility.

If you want to go on vacation serenely, go your way.
Flights are canceled without even being notified. Customer service is deplorable, long wait (fortunately the call is free). When we try to have explanations concerning the cancellation of our flight, we are answered very sharply, the man on the phone was very rude (no excuses, no compassion). And do not try to be reimbursed quickly, it will take 3 to 6 months. In conclusion, if you are looking for professionalism, forget this agency

Following the covid my trip was canceled, call, email no response but when you put negative reviews it asks us to send them an email thing done still no response it has been since April that my trip was canceled following covid.

I advise you to avoid them at all costs, friends who have had canceled trips have already been reimbursed by their respective agency.

So they walk you around from duty to duty saying I'm not the one dealing with it.

Even by sending an email supposedly to their Directeice we have no news

I am telling you clearly FLEE this is advice

Good sign until you can stay 2 hours to 3 hours and wait for someone to answer you

there is a bug in the tool because it is not possible to enter the numbers of the passport number only the letters are taken into account. Also when selecting "M." and that validates a traveler it becomes "Mrs." so I did not buy the tickets. I have to wait for the opening of the agency to call them. otherwise the prices are almost the same as on the other sites with a more on baggage that can be understood.

Really rude to your staff!

First and last time !!!

Drop it

I would like to congratulate the consultant Sonia for her professionalism and her reactivity, on the other hand the telephone waiting time is too long never could have someone online

It's been two times in less than a year that I go through their service to book my flight tickets to the DOM (Guadeloupe and then Meeting). Payment facilities can be obtained with or without charges (non exorbitant fees). Depending on their partnership, they can give you 2 x 23 kg of luggage (instead of 1 x 23 kg). Councilors are rather warm

WoW I'm still in shock!
We slam 4000 And we hang up in the face.

I highly recommend that you go your way.
- Poorly polite customer service (they forgot their mission! Be at the service of the customer)
- Not at all professional for a penny.

In short, you may save 15 euro but your vacation will start in the worst possible way.

Run away if you haven't signed up yet.

The people in charge of customers sound like stars. He sends you out for a ride or puts pressure on you. It confuses you normal. It's not even one who speaks badly but 3 different!

Very good agency offers attractive prices and different payment solutions

I understand the difficulties with the covid but flights postponed 3 times in
June to finally have a flight for the meeting confirmed but a connection from Lyon to CDG the next day and an absolutely unreachable customer service for 1 week despite many times and more than 5 hours on the phone ....

very professional agency, payment in installments appreciated

Billetsdiscount not pay me a bugg following on their site.
I was charged 2 times for my trip, they practice inaction.
The policy of the ostrich.
But to charge, they are reactive.

Good reception, listening and advice
Take the time to satisfy customers
I recommend this shop

Tickets Paris - Heraklion (Crete) to 1700 euros for an adult and 1300 euros for a child, it is not very discount, in fact not at all, even in high season ...
Maybe think (seriously) to change the name of your business because the current is (very) misleading ...

Very bad after-sales service! No way to reach someone who can give reliable and credible information.
I've been waiting for my reimbursement of 4,800 for plane tickets for almost 5 months now.
Still no news, I'm being asked to wait ....

this is the 2nd time that I have booked with this organization and frankly it's great ... Martinique last year and this year Reunion with payment in several installments.

Very bad customer service
I haven't had any reminders on my reimbursement for several months and agents who are not really qualified
I ADVISE AGAINST !!

If I could put one more star, I'll do it. It had been 6 years since I had traveled and I still chose discount tickets with which I have always traveled since I know them. I had a problem and they went out of their way to satisfy me. Excellent customer service. So, before getting upset, because there are still problems, head to the customer service who will do everything in his power to satisfy you. A special mention for Linda of customer service.

Thank you for welcoming your booking agent. Her name is whitley. I had already met him at the West Indian gastronomy fair. And today we were able to take 4 multi-destination tickets by phone ... we had of course surveyed the competition (I site: cheap West Indian travel) and ben discount ticket remains cheaper. I'm not putting 5 stars just because I haven't traveled yet ... so I'm waiting to see the rest ..

Good address. The staff is welcoming and attentive.

Hello
I have been trying to reach the sales department for 15 minutes without having anyone on the net, it is unacceptable.

Thieves to flee! No respect for the client and telephone harassment

Its been several days, I try to reach them so that I can postpone my plane ticket which was canceled due to covid no answer I am left waiting for several minutes to cut it off in my face I find it inadmissible

a few days before my flight which should have taken place during confinement, it was confirmed to me that my flight was maintained, except the airline company informed me of the cancellation of this flight.

Billetdiscount then hid this cancellation and offered me a postponement of the flight a few days before departure, due to covid
having no exemption to travel during confinement, and asked me by phone with my advisor for a refund of the tickets, I was sent for a walk to remain polite. I contacted the repression of fraud for the refusal of my right to be reimbursed.

I would never set foot again at Billetsdiscount, they look good in their photos, they look nice on their ads, but when it comes to reimbursing a theft, they make you look like a crook and hangs you up at nose. disappointed and angry

This is good for payments four times but if you cancel with insurance you continue to pay it provide you with a voucher to redeem another ticket.

I'm still waiting for my refund
Since June 29
Diallo sabou

Staff who make you wait even when there are no customers

First and last time I take a ticket at discount ticket. No information was given on my flight which was canceled, I got the information by contacting an advisor by email. In addition, this flight cannot be found on the Air France website or on the Paris airport application. My flight is scheduled for 04/08 and to date none have received.

Clear site, attractive prices, telephone help if needed and payment in several times possible

I went to see live because I was afraid of being ripped off from very clean offices, a friendly welcome but we waited two or three weeks to get our bill fortunately we were not leaving right away but you are arriving very very very interesting

I am really disappointed I usually travel at least twice a year with my family On several occasions I contacted the service for information regarding my flights that I had taken I was told that the flights were canceled from that I did the necessary I sent an email to the Covid service I still have not received a response and concerning my husband's ticket also I wanted to change the dates I was told that was going to contact me to fill out a questionnaire so far I still have no answer I think I will go directly to the agency to be able to have more information and I find it really unacceptable to consider clients like this Never again I will take my tickets in this agency It's a shame to lose clients like that

They find the cheapest airline tickets and they are very pro.In addition they are very nice.
Thanks to the staff of this agency.
I recommend discount tickets.

Really incompetent agency regarding intelligence. I called 3 times today and each time I was told that I was being directed to a Superior ...... in the end I was hung up on it

Really lack of respect from operators.

I am disappointed, this is the last time I go through you.

Professionalism of the majority it would be necessary to put seats for people a little overweight. Repair the elevator that is still broken for people with reduced mobility.

Since 2000, we go every 2 years to Guadeloupe, family vacation. With the exception of one time, I have always taken my tickets at Billet Discount. Advice and prices always at the top! Today I don't even look elsewhere More

Small price yes, but the payment methods in installments are horrible! They send you emails telling you that they keep your deposit if you don't make a transfer the same day before 7pm!

Sunday, October 18 I had to pay out of my pocket the postponement of my ticket because the laboratory approved by the agency did not provide the results on time knowing that the tests were carried out on Thursday, it was last refused to reimburse me while it is independently of me not to have had the pcr test ever again I will take my plane tickets from this agency karma will take care of the reimbursement gang of thieves. May this agency go bankrupt.

Agency close to opera .. avoid rush hours 1 waiting to ask for information and 1 other to settle

Ultra not professional! Badly polite, not cordial and can hang up people's noses ... change jobs

Customer for years at Discount Tickets and since very very disappointed following my last trip! Customer service is very poor and above all contradictory on information.

Result 1 missed flight because they do not indicate that we can take the tests directly at the airport! Beforehand, I find out how to change my plane ticket.The discount ticket agents assure me that there is no charge on arrival.I find myself having to pay 150th fees (which corresponds to the same number of days as my first ticket. ) with a discount ticket claiming that in the end the airline has invoiced costs while at Corsair airport confirmed to me that it is free of charge !!!! Who is ultimately lying?

I ask for a commercial gesture but according to the customer service manager "times are too difficult" for my request to be validated!

Results of the races: avoid this agency which not only has deplorable and insolent customer service, go directly to the airport to take the test if you have a plane ticket!

They transfer you from service to service, endless wait, apparently they did not all have the same training contradict each other and to crown it all they take you from above speak badly to you!

I had to go on July 23 to Mayotte for a trip already scheduled for a long time so I called to inquire because the wedding was canceled if I decided not to go how to go about my ticket if I ever wanted to light up then the saleswoman wanted to cancel the ticket I made it clear to him that no we did not cancel my surprise ticket on the day I am going to the airport on July 23 I am not sure the list of travelers, me and my niece and on Wednesday July 22 we send me a credit note there was a total misunderstanding in addition it is my fault in the future I would buy more plane tickets from you

Departure in less than a week and I have just been sent a message that my flight has been canceled and impossible to reach the agency to change the date.
Never

We had recourse in 2015 it went very well. I used it this time and I am a little disappointed that the counselor did not offer me the best rate, it was expeditious despite the courtesy result: at least 200 euros more, while I wanted the cheapest ticket!

Do not recommend!
Listens only to the time of the reservation.
If, unfortunately, you have a claim to make, you are put on hold without ever answering you.
Increases rates without explanation and when we get to have someone at the end of the line, it is 3 different versions.
We lost our time and money!
A tip, head to a more serious agency before making the same mistake!

After several reminders, no response from you, it's really serious !!!!
Flight canceled due to covid!
Refund request !!!!

(File number 1) K53N2B
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