Customer for years at Discount Tickets and since v...

Customer for years at Discount Tickets and since very very disappointed following my last trip! Customer service is very poor and above all contradictory on information.

Result 1 missed flight because they do not indicate that we can take the tests directly at the airport! Beforehand, I find out how to change my plane ticket.The discount ticket agents assure me that there is no charge on arrival.I find myself having to pay 150th fees (which corresponds to the same number of days as my first ticket. ) with a discount ticket claiming that in the end the airline has invoiced costs while at Corsair airport confirmed to me that it is free of charge !!!! Who is ultimately lying?

I ask for a commercial gesture but according to the customer service manager "times are too difficult" for my request to be validated!

Results of the races: avoid this agency which not only has deplorable and insolent customer service, go directly to the airport to take the test if you have a plane ticket!