Beth Israel Medical Center Reviews

I spent 29 hours at BID getting my appendix out and was impressed with how happy and friendly every, and I mean every staff member was. Morale is certainly high there. Not for a moment did my wife or I feel rushed as they answered every question and showed me my CT scan and insides. It seems strange to say that I enjoyed my time there yesterday, but under the circumstances I can't imagine feeling more comfortable. I am grateful to surgeons Dr. Pete, Dr. Lee, Dr. Houser, and Dr. Cook as well as RN Brittany Small and her sidekick Lindsey. Instead of calling, as promised, Dr. Cook instead found my wife sleeping in the waiting room and woke her up to give her the good news that my surgery was a success.

Here in the ER now. The attending patient Care tech that is supposed to be supervising the psychiatric patients is far too busy listening to music and watching videos with her earphones plugged in! Her job is to be alert and I find it incredibly disappointing. Her job is to supervise the patients. She's unable to hear their questions. We stepped in a few times helping a few patients... We don't work here... Again it's the psychiatric section and these patients need 100% attention! It's incredibly unprofessional to be in the hospital in a psychiatric section getting paid for a job that they don't take seriously! Earbuds should NOT be allowed when on the floor working!!!

Our friend was in a terrible condition & it took 3 hours for her to get a bed. If they were friendlier, they would have gotten 4 stars--they were insensitive & cold

Recently sustained an injury and broke my back. I was sent to Beth Israel Deaconess Medical Center. The entire staff and team that took care of me were very friendly and were always there to lend a hand I am grateful for there help and really think this is a wonderful hospital.

there is a goon squad that works here to make sure that the patients are safe. this is a lesser known hospital affiliated with harvard medical school. there is some very nice modern architecture here that is integrated with the older more original building. BIDMC is near the boston commons park. BIDMC is accessible from Brigham Circle station or Longwood station of the E Health Greenline. there are some of the most caring medical professionals i have ever met in my life at BIDMC.

I have been going here since I was 18. I am now 64. I find it very difficult to say enough great things about this fine medical institution in the limited space here! I am glad I found it at 18 and I have never looked back. Here you will find a very caring and dedicated staff. It is my first choice of all hospitals in the Boston area (and we have very many!).

The most horrible experiences with BIDEAC from the physicians to the main campus ED. An elderly woman with dementia was being physically assaulted by her daughter. I saw it and reported it to the nurse on duty. I was told to mind my own business and get back on the gurney.
Called a BIDEAC dermatologist after my former primary doc told it was nasal cell sarcoma. The wait for MASSHEALTH patients was 3 1/2 months. I had my friend call who has Blue Cross insurance and her wait was on 8 weeks. This is blatant discrimination

Made an appointment one month in advance to see a doctor, the doctor left 2 hours before my appointment and no one from healthcare associates contacted me. I showed up after a 30 min car ride only to find out my appointment was cancelled and I could only reschedule to one month later. I never received a call letting me know that my appointment had been cancelled. I have never been to a doctor where they seem to care less about accommodating for a patient.

wow bidmc responds here not in feedback email on their website. publicity stunt! anyways, few months back my wife delivered baby in bidmc and we had to go back next day after discharge to ER(same place where she derived ,i think Shapiro 8 th floor.) while waiting for Dr. my wife had to give milk to 3day old and when i enquired about mothers room the receptionist said to feed in public restroom. that's the care they provide.

I was born here and so where my 3 cousins and brother. So I can say that this hospital has served me and my family well.

I am from South of Boston and I am used to going to South Shore Hospital for everything. I know am closer to Boston and had to go to the hospital this past Saturday and ended up being there until Tuesday. I started in the ER and was moved to a room afterwards. The ER was good, took a few hours and three people to get an IV in (I was severely dehydrated) but everyone was so nice. The care I received once in a room (Flr 7 Farr Building) was fantastic. The nurses and doctors were great, the bed was as comfortable as it could be, and everyone else I came in contact with was so kind and helpful. I can't thank everyone enough for being there for me when I needed it most with a caring attitude and great knowledge.

Our first grandchild was born here. Very good service, except I feel they should have kept our son and daughter-in-law instead of returning them home. They had to come right back for delivery.
The staff is very caring and professional though. Always checking in and attentive.

This is an incredible hospital. Amazing doctors, nurses, and staff. They all took such good care of me during my recent surgery. This was my first experience at BIDMC and I will never go anywhere else!

Do not ever go to Kathleen Nolan. She statez that she works for the kind clinic. There is nothing kind about her. I told her something in secrecy and she put it on pat site. Do not trust her with anything .

I had surgery there and i go there for follow up.appoin s....great hospital. .thank you

it was a good place for one day to stay there and get checked out from a doctor

Really nice people. Bit of a wait. But most good things are worth a small wait

I had all my three kids here and they treated great.

Very busy emergency department, but excellent care. I've also been an inpatient several times. The nursing staff is outstanding.

I have been here for about 10 years both my doctor s were and are amazing. I can t complain.

The staff is incredibly unorganized. They will tell to show up at specific time then have you treated two hours later. During these hours of waiting they will lie to your face saying they will have you in 20 minutes later or so, just for you to wait longer and longer. Beyond frustrating, hopefully last time to ever come here!

GO ANYWHERE ELSE BESIDES HERE!!!!!!!!

Terrible wait time, and incompetent service. At 4:00 I had a very high temperature and went to urgent care (at Harvard-Vanguard) but they were booked until 7:30 or later. So I came here, and that was a mistake. When I arrived NO ONE was at the reception booth, and of the dozens of doctors and nurses walking by (seeing several of us, standing around confused,) no one bothered to help or even say they ll be back shortly. Upon finally being ushered to a nurse, they took my temperature (still very high) and asked me the standard questions about flu-like symptoms. Then I was told they would run some tests. I waited for 2.5 HOURS before someone called me back to draw some blood. (But no flu swab??) And I m seeing many other patients in worse condition than me, waiting even longer than me. Meanwhile I m hoping my brain doesn t start to boil.

After yet another HOUR I was called back to the doctor, who asked me all the same questions I d answered three times already, and acted surprised that they had not yet swabbed me for the flu (a process that takes two seconds, literally.) So another nurse came in to swab me for the flu, and said results would be ready within AN HOUR. But that I have to stay in the waiting room until then. So I have been here 4.5 hours and COUNTING and will have to wait for the results of a test that takes 15 minutes to run, and receive a prescription for a medication when all the nearby pharmacies are closed.

And as others have said, the medical workers are so apathetic and unkind, (with the single exception of the nurse who gave the flu swab,) that there is no redeeming quality for such slow service.

DO NOT go to this emergency room. !!!!!!!!!!!!!!

Update: after almost two hours of waiting for my test results, and no one having any information on what was taking so long, I gave up and left. Called the hospital, and it turns out that they d recorded me as leaving the hospital while I was in the waiting room. Unbelievable incompetence.

I had lap band weight loss surgery many years ago there and was unable to eat anything containing fiber without severe pain. One pea would send me into fits of vomiting and severe pain. I got a condescending "eat your vegetables" speech and "Oh - I've never heard of that" and my complaints were not looked into at all. No scans, no concern for my well-being...I don't even think they wrote it down. After complaining twice I retreated in depression, frustration and shame and never went back (and they of course never called to check on me). After years of vomiting blood, hemorrhaging through my bowels, acid reflux and being unable to sleep laying down I finally got help for my depression, dusted off the frustration and went to a different hospital to have the surgery reversed. I am well now.

they diagnosed me years ago as having schizophrenia. I don't have schizophrenia and don't need treatment for it.... reading the reviews I can see im not the only one confused about bidmc

my brother was med flighted here after a bad accendent .wh have been looking for his belongings after his death.They told us they did not have tem only his phone and ss card,not his wallet that is where he kept his ss card.So can someone tell me where is his wallet is.they say they don't have it.I am his oldest sister and i would like it back.Then maybe tell me who transported hi to the medical examiner,and where is his jewlery, ring and neck chains also his cloths.PLEASE TELL ME NO MORE Lieng TO ME AND MY FAMILY We want his belongings .he was our baby brother a father grandfather, uncle,nephew. please help us.If i was dieing i will never ever go here

The best hospital in Boston. Dr. Gomez-Carrion is the very best ob/gyn doctor. The doctors and nurses are amazing.

I thank Beth Israel Hospital for great life-saving services during 2012! These people are friendly!

Although the hospital itself seems to offer good care. The rooms at least in the Farr building for patients are extremely small, no room to move around, most rooms are over crowded. It's not even comfortable enough for a family member to stay. Also the parking in the Pilgrim garage is tight and overpriced considering this is used for people receiving direct care or for family visiting patients. Maybe it's because they don't have the real estate but it could use some serious updates.

The food here makes was great tasting, it s hospital food , so you ll need some salt and butter. The staff are friendly to the birthing parent,and I can say that where it counts.

I was transferred for a Maxillofacial surgery over an hour away because I live in Western MA and minutes after Having my surgery, literally minutes, on a Sunday I was released with them refusing to give me my PERSCRIPTION methadone that I ve been on for 5 years even after confirming with my doctor that she gives it to me every morning and they close at 10:00 because it s a controlled substance. So, long story short, I was released at 9:00 and missed my daily meds because they refused to fill a prescription that I take every day because of the doctors personal stigma. Thanks guys for the surgery, no pain meds and refusing to give me a 5 year prescription that I to this day take daily with no problems. It s your job to make sure we get better, not refuse and decline meds and prescriptions that exist for a reason.

If I could put a negative star I would. My dad was in the hospital and had his stomach out. He was N. P. O, which means nothing by mouth. Dad was only supposed to be in the hospital for 7 to 10 days. He e was also supposed to start chemo the following month.
6 months and 1 week later, and after 5 times where he coded and brought back to life, he was on his way to recovering. But because of a screw up with a Dr not knowing my dad's case, they gave my dad 28 ounces of Apple juice. He aspirated into his only good lung and his J-tube came undone sending feces through his body. Their negligence in what they did, gave my dad a life sentence. My dad didn't start chemo until a year and a half later. What they did was wrong.
We hired a lawyer, and the hospital told them they were going to settle. But because my dad doesn't have much time, they decided not to. They basically murdered my father and got away with it.
If you need a hospital, please stay away from this one. You can go in for surgery to live a longer life and because of their actions, my dad probably won't make in past 2017.
So please stay away from this hospital. They tend to kill someone instead of fixing them.

People come from all over the world for the gastroenterology division of Beth Israel they are the most up to date ,with the latest Innovative research and Innovative techniques on everything from ulcerative colitis to Crohn's, or IBS. Many Hospitals like to believe that they know what they are doing when it comes to ulcerative colitis but they don't. If you have any of these diseases this is where you need to go. The other place for this is Chapel Hill, North Carolina.

What's a girl to do when she has no idea what is going on with her body? My PCP and everyone I have seen so far have been very perplexed with my bout of pancreatic so she referred me here where Dr. Freedman a worldwide expert in pancreatic disease and cystic fibrosis would help me understand what's going on.

Let me first say this is the first hospital where they actually sent me a mail confirmation with very useful directions of how to get there and what building entrance to use with a photo diagram. Very nice touch. I'm horrible with directions and still needed to ask around. I had an appointment at 3PM on the Friday before Christmas and the day or two before someone also called me to try and get me to switch it to an earlier time. In retrospect I probably should have done that since early morning appointments are always less likely to be severely delayed.

You know where I'm headed with this description. I arrived about 10 minutes ahead of schedule to check in and I actually catch a glimpse of the doctor talking to someone else in the waiting room. I have no idea of what her situation was but I had a sinking feeling in my stomach that I would be in purgatory waiting forever again. I saw a comical sign with those screen beans clipart about waiting for over 15 minutes to alert someone, and of course I did. The women in the reception area were apathetic and antsy to get home to enjoy the holidays. Very strange that the woman performing the appointment check in is sitting all the way behind everyone with her computer and back facing away from everyone.

About 25 minutes past Dr. Freedman finally comes by and introduces himself and he seems like a very nice guy, extremely knowledgeable too. He really took his time and made sure any and all of my GI related questions were answered. He didn't rush me like several other doctors or NPs have in the past. He shared all of the potential causes and went over my test results with me from the Needham BIDC and the Newton-Wellesley hospital. He reassured me that this was probably a one time instance and what warning signs to note. Overall it was worth the wait for a consultation with him.

I was very disheartened by my recent experience in the emergency room. Up until 11:00pm my experience would have been great. The tides turned with the shift change. They must save the rudest and most inept for the graveyard shift. It felt like I had been moved to a different hospital. The nurse left me with no information about my condition for hours. Other patients were complaining about pain and how poorly they were being treated. One person had to be restrained. I heard the nurses rude comnents about other patients when they were clearly put out by very reasonable requests. I wonder what other patients heard about me?
My nurse had poor communication skills and appeared not to care at all about making me comfortable. They ran several time consuming tests. After waiting hours for the test results, I received a three minute explanation about test results and treatment of my condition, before being shoved out. Never saw the doctor again. They rushed me out with little or no understanding of my condition and a prescription for antibiotics. I had other positive experiences at this hospital and was shocked by my recent ER visit. I will find any means to get another hospital in the future. Sad that this hospital is not the fine institution it once was.

This been my hospital of choice for year's as it is also a teaching hospital for Harvard Tuffs School of medicine

Wow, it sounds like a Hospital that should spend less time being politically correct and give good medical care instead. The doctor you fired for both religious and that you did not want to look at the science, has a perfect rating even before this story broke. I could care less about what people do in their home, he just did want you supporting it and had data to prove it. When did promoting any lifestyle become the business of hospital , unlesss that life style shows improved health I never see a reason. Wrong people got fired. It was the bigots who are still there. He treated everyone the same. The board did not

Very friendly surgeons and faculty. Loved the residents as well!

I ve been going to BIDMC for several years, and the care has always been superb.

I was at New England Baptist with my wife , she slid per kn a wet floor and hit her face hard, Taken by ambulance to Beth Israel ED. Left in hall way 6 hours. Had to insist on head CT ,begged for Tylenol, had to get her ice backs and water myself never checked blood pressure no vitals until she was released I could go on but more of the same. Treated horribly I am so mad I would have do more at CVS with ten dollars. FU all of you,

WRITING THIS TOWARDS THE ENDOCRINOLOGY DEPARTMENT

If I could give this place no stars I would. You see, we ve been attending this place for over a year now. Dr.hennesy and his assistant are HORRIBLE. My husband has a thyroid issue, that s very apparent in my eyes and in his PCMs eyes. I had been doing a lot of research on the thyroid and had been talking with my friend who has unfortunaltey suffered from thyroid cancer and she had helped me understand a lot of the thyroid functions and how the thyroid actually works. I figured I had a good source of information, I also brought a book with me into the office highlighting the concerns I had and the biggest concern in the assistants eyes (the assistant to dr.hennesy) was that he may not have a thyroid condition even though his hcg levels were high? LOL and that s where I got upset. After we talked and he very unhelpfully answered all of my questions, he goes and talked to the doctor. The doctor comes in and acts all nice and says oh well if the levothyroxine isn t helping then you don t have a thyroid condition okay, FIRST OF ALL YOUVE ALREADY DIAGNOSED HIM WITH HASHIMOTOS AND THEN YOU ARE TELLING US THAT IT IS BECAUSE HE DOESNT HAVE A THYROID ISSUE? Excuse me?!?! Then he continues to say that we shouldn t be looking things up on the internet even though I got all of my research from a friend who has been through hell and back with her thyroid cancer and then he continued to act like there was no issue and only did a simple thyroid panel and didn t even check his vitamin d levels but said on the way out the door try some vitamin d3 that may help your cause ..... so after a few days we get a call back and the doctor said that actually his levels are way high and they gave us the wrong prescription of medicine FOR OVER A YEAR... I am NEVER RETURNING!! Save your money, save your time, just because these doctors had studied at Harvard doesn t mean they know jack s**t!!!!! HORRIBLE DOCTORS

Not even worth 1 star the way the treat and rush out the elderly. Just found out my elderly aunt was put into a filthy private room for ebola patients. Ridiculous and they rushed her out to rehab where she fell and had to be brought back, then they took an MRI (didn't before) and found the abscess in her spine, which she has been in horrible pain for 2 months now. Go to this hospital if you want to be treated like cattle or to die because they obviously don't put patient care and wellness and dignity first.

My ob dr. Atkins was extremely nice. I highly recommend her. However in labor and delivery I was subjected to assault. I gave birth to my son. But before that all happened; my ob asked me to sign consent papers to let student attend and deliver my baby. I didn't sign the form and i refused to let a male student touch me or attend my childs birth. Moving on, the doctor asked me if i wanted a student in the room. I said "no" twice. Then she threatened that if i didn't let him attend that she will not deliver my baby. I still said no. An asian doctor comes in to deliver my son and the same doctor who asked if i wanted a male student to attend enters my room with the male student while my legs are wide open and my vagina is exposed. I was also a victim of sexual abuse so to see him was scary. She puts him close to me then tells him to grab one of my legs while i was pushing. I was so scared i began to shake and a nurse put an oxygen mask on my face. She didn't even have the audacity to look at me in the face. Mind you, i told her "no" twice. While i was pushing doctor kept coming in and out of my room laughing and joking loudly and having a good old time. (unprofessional btw). I asked them all to leave or be quiet and they chose to be quiet. Then when my son was finally born. The male student then proceded to examine my vagina while the asian doctor was telling him how to Stitch. This is illegal. This was assult. Women do yourself a favor and stand up to the doctors when they go against your wishes when it comes to your care and your right to not have a student in the room. I trusted that she wouldn't do this. But it happened. She did everything for her own benifit. And didn't even come back in the room to check on me or congradulate me. She knows she was wrong.

The BIDMC E.R. is the worst ever. I have never been to an E.R. where you stay 8 or more hours, see multiple physicians, physician assistants, nurses, and other E.R. personnel and still come out totally dis-satisfied. Where you have multiple patients outside in the hall waiting for a room, calling for assistance and do not get a response due to poor management and customer service.

BIDMC is a scam to get more $$$$ out of innocent people who are seeking medical help for their ailment. It's a sad day in America when you can't get the proper medical care from a hospital like BIDMC. A few bad apples spoil the bunch as a whole.

I would never ever go to the E.R. again for myself or ever refer anyone to it.

Never ever seen anything like this in all of my 55 years.

No issues with the surgery, but the wedding ring was removed during the surgery and not returned to the patient or his wife. Now we going through endless phone calls trying to locate the ring while we are told that ring was given back!

Be sure to keep track of your valuables, especially cash while you're away from your things for X-rays or MRIs.

Absolutely the last resort, Endless problems with ER and staff, I advise no one to let your elderly family members or friends not go alone, Seems they like to be mean and unfathomable to the alone elderly......The time has come for a individual to make a stand....62 year old women just had back surgery gets a ambulance in sits in your Emergency department for 5hrs, happens to be a smoker, wasn't expecting a emergency room visit in the first place, goes outside to smoke , and you say she declined services, lady happens to be on a fixed income, your antics caused a $175 taxi bill....And still didn't see a Dr....Shame on your Emergency Department!

I am a patient of the office on 294 Washington Street in Boston and have only had a great experience. Amazing Doctors and the staff is wonderful. They are great at getting back to me and are fantastic on setting up appointments quickly if I have felt really awful.

I Would highly recommend this practice for anyone looking for a primary care physician in Boston

Hold for 30mins with emergency department only to change a prescription for a patient(pharmacy tech) they were rude, and hung up on me deliberately when I question why I had wait on hold so long for them to just page the doctor (didn't even get the doctor). Wait another 15mins speak to the emergency department head she couldn't help me and then just transferred me off no assistance or even understanding not even an apology or even called back to the General number. It was the operator that was the most helpful. Completely useless emergent department staffing. Wouldn't trust them with my worst enemy.

Was here for a family member's surgery. Despite being behind schedule, the staff communicated clearly the reasons for delay, next steps and estimated schedule. After surgery, everyone was very accommodating to both the patient and family. The outpatient surgery waiting room is gorgeous too.

This is the best hospital. I am a tourist from Thailand who suffered from brain damage.
And the hospital here saved my life
Especially the doctor Ogilvy and his team
They miraculously saved my life.
Nowadays, I am recovering almost normal.

On behalf of my family, I want to thank BIDMC for the unbelievable care , I had my second baby borned at BIDMC , It was very pleasant experience, one of the best of the best , the staff all are amzing , passionate, professional, highly trained , and every possible positive complements . No words can give them what they really deserve.
Thank you BIDMC , I love you all.

We just had our baby delivered at the BIDMC. The staff, RN and docs were nice. However, staying at the hospital is difficult and the food service and delivery was awful. Every single order was missing a lot of stuff and when you call then you get a long hold and rude and aggressive responses on the phone. That ruined our experience here at BIDMC.

Very helpful staff at Shapiro Building in the neurology center. Excellent interview by DR. Ludy Shih, neurologist. She is very gentle, caring and informative about Deep Brain Stimulation for familial tremors.
The assistant at DR. Alterman's office has been so patient and helpful. Thank you Sandra.
If you are kind and respectful and ask questions, most people will respond in kind.
The MRI staff was very kind and helpful. My phone call was returned promptly by Bill, a supervisor. The music I asked for was ready for my MRI. My 25 year old granddaughter was allowed in the room and I could see her from inside the closed tube by mirrors. She held up fingers for how many minutes were left in each test. Mike the technician asked how he could make it easy and comfortable for me. Mike made my experience less stressful and go quickly. Thank you Mike.

The doctors might be world class, but the manager and patient experiences are third class at the most. I can see disasters waiting to happen given all the miscommunications and incompetency all around

Cafeteria isn't separate, so photos attached are from the Thursday specials and vending machines. It is on the second floor near the gift shop. It's pretty quiet in between breakfast and lunch if you want to hang out. The food is meh so you might want to go across the street to the Longwood Galleria and take it back. The food court there is noisy. Note that some departments in the hospital offer free juice, coffee, or crackers. So if you take advantage of the drinks offered to those people giving blood, you won't have to pay in the cafeteria.

The doctor are good there but Those nurses in emergency room are rude. but is ok im not from boston no more

I was admitted to this hospital and from the minute got there..I felt unsafe the Nurses and Doctors are not real Nurses or Doctors there on the job training. when I am being seen at a hospital for a emergency. I don t want a student who has no clue what he or she is doing. I ended up leaving this hospital and admitted my self to into another hospital the nurses and doctors have no knowledge of what they are doing I needed to transfer to another hospital to be seen this place should be shut down serious I have been seen as a in patients at hospitals before this place is dangerous and the staff is a JOKE

Badly organized ER, I spent 2 hours occupying a bed that they could have given to someone else SIMPLY because no one came to discharge me. They assume a lot, questioned them if you think they are wrong

Horrible. My son went in with nose bleed that would not
stop. He bled for 3 hours. No one attended him.

No complaints I have always been treated in a timely manner and very courteous.

I just wanted to comment on emergency rooms in general. I delivered my daughter at BI and have always remembered the professionalism and kindness of the staff.
My son did a coop as a security guard at Deaconess Hospital in Boston. He had the task of handling drug addicts, homeless and people who needed assistance. That job was demanding and exhausting and he had various medical staff every shift. The mission is provide a high level of medical care. I resist calling such a area "a joke". It is offensive and flies in the face of health care. A small amount of human compassion goes a long way.

I had an appointment scheduled for June 14th, 2018 I not too sure of the Dr. name as this was a first time physical appointment. My appointment was at 3:45, I took time off from work, drove 2hrs in traffic to get to Boston because I live outside of the city. People asked why don t you change and go someplace closer to Woburn. No I love Beth Israel Hospital, my son was born there and I think it s a awesome hospital. But after today I might have to rethink that.. I paid for parking, got to the appointment early to find out the Dr. was not available because she was sick. I completely understand that people get sick but the hospital didn t call me to let me be aware of this and reschedule or make arrangements so I could be seen by other Dr. There was a blatant disregard for my time, and that is very unprofessional. Instead of rescheduling after that I just felt like I don t want to go back there and I will find somewhere closer..

Sincerely An Old Patient...

Their medical records department is abysmal. I've been trying to get them to send records to a new doctor for going on three weeks and it still hasn't happened. Rude, dismissive, and unhelpful.

Hi, I had such wonderful sincere care at the BIDMC West Campus. I came through the emergency room for really bad stomach due to my gallbladder being inflame. Right away I had CT ,Ultrasound. I came in on a Saturday night and by Sunday afternoon I had my surgery to remove my gallbladder. The whole surgical team treated me very well and I was well treated. I stay in the hospital for 3 days and the nurses were so wonderful and very professional. My surgeon was Dr.Charles Cook and Dr.Cahlane and the team. They were the most pleasant bunch a surgeon I have met. It made my time in the hospital less stressful.

My brother is there and they are literally restraining him

i got hit by a car and they were so rude to me. i ve never been treated this mean in my life by doctors and nurses there was maybe two nurses who were so nice.. i was never mean i always apologized after they helped me or say thank you. i was the youngest in the recovery part which i wasn t even supposed to be there. I sat in my throw up for 30 mins i called before hand saying i feel like im gonna throw up nobody came... i cried in pain and the nurse sat there asking me what she want her to do... when i would call for help there response would be what dana if you work at this place as a nurse it s ur job to take care of other people but if ur gonna be a douche quit. people are hurting and you guys aren t helping.

Well... Neglect is the key word. I had a stroke, and they did figure out it was due to poisoning, but they did nothing else. They did not feed me or give me water, except one totally inappropriate box lunch for a stroke victim thrown at me because I was screaming that my blood sugar was crashing at 48 hours into being there. They thought I would choke. I had to sneak water from the sink when they weren't looking.

They had an IV in the whole time, and could have given me fluids/glucose but they refused but didn't say why.

I was left in me in the emergency room for 24 plus hours, until I went to the to the neurology floor. The neurology floor nurses say they will check with the doctors and get back to you on every question or request, but they never ever did.

I usually take 2700mg of gabapentine a day because I have autoimmune problems that can cause excruciating nerve pain. They begrudgingly gave me a total of only 800mg the almost 3 days I was there.

In fact, the only gave me one baby aspirin and one shot of heparin to treat the stroke the whole time. They did not do anything for what they were sure was poisoning with organofosphates.

They acted confused when I repeatedly asked if they had done any toxin screenings to nail down the poison or to see if it was still in my system - they acted like didn't really know that tox screenings existed, even though they have a toxicology department that saw me in the ER. They guessed organofosphates but I didn't feel compelled to do any tests for some reason.

When the floor doctor (with students in tow) finally did show, she spoke to me like a slow child until I started telling every nurse that I was feeling very unsafe.

It was then that a wonderful and brave student who had been on rounds snuck back in to me. She felt horrible that they had treated me that way and she told me what they were thinking about my case in the "back room." She was the only person who spoke to me like an adult. She was the only person who spoke to me in complete sentences. God bless her.

So they figured out that I had a stroke due to poisoning, nothing else, in almost 3 days being there. I could have done just as well or even a lot better if I just stayed home.

I fast tracked myself home, and just before I escaped, the actual doctor assigned to my case showed up. He was fine for the two minutes he could spare with me.

So... Pretty much a Mexican prison with occasional doctor visits. Next time I have a medical emergency maybe I will try Brigham and woman's.

The ICU and all the Doctors, and nursing staff were extremely compassionate, very excellence in a service standards, They truly SAVED my life from internally bleeding, without them I wouldn't be here, I am truly grateful, Thank ya'll very much. <3

Considering there are many many many doctors and clinics inside the medical center it's kinda weird to complain about it without naming which doctor or practice you visited. I happen to love the folks at Healthcare Associates on the first floor. Their staff is super friendly and the doctors are really professional.

Today I had a bad experience at Rosenberg building beth Israel. I have a bad headache I went to urgency care in Chelsea but they sent me to emergency but I choose to go to beth Israel emergency room because I thought beth Israel is good no racist and willing to take care if patient. I am wrong. I checked in at 12:30pm until 4pm they never called me. They called people who cane after me. I don't know what does that mean. Even it is a headache they don't know how I feel t. They thought is a minor case if I left my house and go to the emergency for headache it is something serious

They were wonderful treating my aunt. Clean and everyone was kind professional and compitant.

This hospital is terrible and unprofessional in all departments. I had to call patient relations countless times.

While I have no complaints in regards to the care I received at Beth Israel, their billing and financial assistance policies are a different story. I had a balance pile up due to a number of health issues. I called to set up a payment plan, but was told the minimum they would allow is $100/month. I cannot afford that so they passed me along to financial hesitance who informed me that unless I'm on MassHealth, there is nothing they can do for me. I'm moving out of state so that's not even possible. I was told even if I make payments, they could send my bills to collections since I wasn't on the official plan minimum. They provide absolutely no financial help or counseling if you are not already on MassHealth which I found extremely disappointing after the hours and money I've spent at their hospital.

I was taken to Beth Israel on Friday having tonic colonic seizures went to 11 floor I cant thank everyone who was in care of me the compassion of staff was above and beyond you should be proud of them. Thank you all Brian McAdams. Dec.jan.feb.lol

They will assure you they take your insurance. Then they will send you a bill for $700.00. Then send you to collections when you don't pay. Also they don't follow up with any results with you. Paid $700 for no information...also the doctor was using google in the exam room.

Here are some of the many issues I've had with BIDMC:

1) I was scheduled to have an MRI with a 3T machine. The operator was aware of that but put me on a 1.5T without asking me.

2) BIDMC sent a bill of mine to a recollection agency without even trying to contact me before.

3) It's impossible to contact a physician after seeing them, unless you make another appointment. In my case, I wanted them to simply change a prescription for some medical imaging, and they never replied to my query. As a result, I wasn't able to get the medical imaging I needed.

I've had a few other issues with BIDMC but I'll keep it short.

Hospital staff/nursing in mri suite, recovery, and neuro surgery, and neuro unit all really great- attentive, compassionate, and caring. Dr. Thomas, the neurosurgeon is a true genuine man who you can tell cares. Brain surgery is scary, and he is very comforting. Things that could be improved is the redundancy in paperwork/questions asked and the ability to navigate in house on floor bed needs after surgery. This process took us many hours to secure a bed. Also, the reception people in lobby could be a touch friendlier. Overall though, top notch hospital.

Worst!
Never going to the ER even when I am dying. I would be dead already!

I had a back injury, specifically a pulled muscle and it hurt and ached horribly. I was transferred from the ambulance to their. It was a pleasant experience.

The Staff treated my Mother with kindness and patience.

Don't bring your family member here under any circumstances.

Gastroenterologist Doctor Sheth didn't care to give me a gastic emptying test after I complained about fatigue and about water sloshing around my stomach for hours (he said its probably just in my intestine, but I knew it wasn't), so i had to ask his very understanding, kind, and caring fellow doctor, who was working under him, Dr Robert Gianotti, over email, for that test which of course came back with severe gastroparesis of over 4+ hours to empty.
Doctor Sheth also was not too friendly at all and will almost argue with you, he was not easy to talk to. So I fired him, and will be getting a new Gastroenterologist. Too bad Dr. Gianotti wasnt a full gastroenterologist yet because he was awesome to talk to.

Also prior to this gastro study, I had to ask for stool fat test from Primary Care Doctor Ethan Brackett at Fenway Health, that he would not have ordered, since the visits prior to that, I had major intestinal issues and told him and another doctor there that I had steathorrea, yet every visit he wouldn't order any test if I didnt ask so I had to really push him on it.
The stool fat test came back abnormal of course, and thats when i got referral to Gastroenterologist Dr. Sheth.

You really have to be an advocate for yourself and sometimes play Doctor by educating yourself, because many doctors just view you as there job, like objects on an assembly line and yes, they are highly educated and know how to memorize and regurgitate, but they don't use critical thinking skills, and when they don't know answers they just love to not believe you or say its all in your head, because that can't be disproven.
I live in this body so I can tell when Im sure about something.

None of these tests would have been performed had I not requested them myself. Its bad when you have to play Doctor because your Doctor couldn't care less about symptoms that they cant figure out, so they just assume its all in your head or they just ignore your complaint and don't believe it

Waited 10 hours in post op to be transfered up stairs to a bed. Surgery was scheduled 2 months before. Fasted for a day and I was starved.kitchen refused the 2 entree meal I ordered. Said it was policy. Then my meal was smaller then a child's plate. Post op had my normal meds wrong or not given. I corrected them in post op. Only to find my anti anxiety med was the wrong strength again inhaler was not sent up from post op. I had to wait for ward nurse to get new one..It was after midnight before it was corrected.i never got any sleep due to improperly managed pain. Nurses are awesome on ward.