Best Western Saddleback Inn & Suites Reviews

Michelle at front desk for check in upon our arrival was great. She.helped us with extenuating circumstances and was kind and warming to our needs.

Wonderful service and accommodation's
Great breakfast too great experience.

Very good value for a nice, clean, basic room. I like being able to park right next to my ground- level room. But I didn't appreciate the 5.00 a.m. wake-up call-- that I didn't ask for.!!!
We were surprised to receive a hot breakfast ( the usual eggs, bacon, sausage, pancakes, tater tots, b & g.) Served to you at a table or as a carryout. But, no decaf coffee...really?!! Pool and spa is still open...nice. Free wifi and coffee maker, microwave and fridge in the room.

Do not stay at this hotel if you are traveling with a pet. You pay an extra fee for a room that is very noisy in an area that is not kept up. It is a very unpleasant.

Rooms were kind of run-down, the lightbulbs were missing from all the lamps & the mini frig in two diff rooms did not work! For my troubles, they have me some stupid "reward points" that are the equivalent of $10 off my next stay! Ha! As if.....

Clean and comfortable rooms fair price free good breakfast better than most swimming pool and hot tub

Well it's nice. Not upscale. But they have a shuttle service that can take you anywhere

Very friendly and helpful..nice rooms and clean....would stay here again

We always stay here when we come to town! Cheap clean rooms, good staff and the breakfast is good!!

Tina at check in gives this hotel all of its 5 stars. She is an amazing person very nice very friendly and went out of her way to accommodate us. She definitely makes giving 5 stars very easy!!

Nice, clean comfy enough rooms in an otherwise dated building, located conveniently off the highway but in a bit of a run down, industrial area of OKC.

We had our guests stay here for our wedding and they had nothing but good things to say!

Awesome Staff. Beautiful clean rooms. Breakfast was wonderful and staff at breakfast were so sweet.

Very clean, friendly staff and a great breakfast buffet

5 miles from Will Rogers Airport and a straight shot at that, very convenient.
I was in a newly remodeled standard two queen room on the ground floor. I was able to park directly in front of my room and there was never a parking problem.
The rooms are nice with a fridge, microwave and small desk and chair.
The air conditioning worked fine and had a wall mounted thermostat.
The room was generally quiet and the blackout curtains worked fine.
The bathroom was clean with a tub w/shower and all tile. The toilet is in with the tub and the sink area is separate. The water pressure and temperature were always sufficient over my 4 day stay. The TV was a large flat screen. The remote was sheathed in a germ protective sleeve. There was no TV channel listing guide I could find in the room. There was new carpet on the floor of the bedroom area.
There was plenty of restaurants and fast food places all around the hotel and traffic is usually light. Good access to the interstate.
Free buffet breakfast in the mornings. Managers reception with cheap draft beer and finger snacks ( crab cakes and fritters ?) in the lounge in the evening. Did not eat in the restaurant on the property although the menu looked good if you did not want to go out anywhere.
Overall very good value for your money.

AMAZING!!! They were beyond accommodating!! Helped us after a HORRIBLE night. Courteous staff, clean rooms and we had THE BEST night sleep in weeks!! Better than our own beds!!! We only were able to get about 4 hours of sleep but woke up feeling amazing!! Highly highly recommended!!!

Loved the little amenities in the hotel room and the breakfast buffet was the shnizzle.

We arrived and checked in after making reservations for our one night stay via phone while traveling. Front desk woman who assisted us was professional, courteous and welcoming. She gave clear instructions on how to locate and park for our room. Breakfast was well presented with attentive staff who kept ice water and coffee refills coming. We would definitely stay here again.

Nice rooms. Nice sized pool. Very friendly staff. Close to the interstate and easy to get to but still quiet and cozy.

Came there to pick up a friend. Inside looks fancy. No complaints.

Clean and comfortable room. Very friendly staff. Great full breakfast.

Veey helpful staff at the front checking in prompt house keeping. And management satisfaction on making sure everything was done.

This hotel is very close to the airport which was key for me. They welcome pets, lack of which would be a deal-breaker. The front desk staff was extremely helpful and in the pet friendly areas they have pet poop bags it couldn't be less complicated or more pleasant. The room was clean and the bed was comfortable .This is a perfect place to stay if you are a pet Traveler.

Disappointed in the buffet service. The food was just as good as always but the waiter was not. Bad attitude, ignored us and obviously annoyed. Room eas okay but might find a new hotel next time

Reservation and check in were timely and efficient. Rooms were well equipped and comfortable. Staff were pleasant and professional.

Super comfortable bed, great breakfast, and a really strong shower. I give this place great reviews!

A lovely property--if you are a smoker or don't mind the smell of smoking.

This hotel is consistently great. Staff is great and I love the amenities! It's always clean, comfortable and a wonderful place to stay!

Dinner was amazing beautiful place best food I've ever eaten and the hotel is amazing just absolutely amazing place

Everytime I need to stay in OKC, I stay here. Awesome hotel that is spacious, clean, and cozy. The staff is always so kind; be it 2am or 2pm, you'll be greeted and welcomed with honest respect and love. I completely recommend this hotel.

Our suite exceeded our expectations! Clean! Lots of pillows,great breakfast great value with the play and stay package. We will come back for sure! The staff was excellent as well.

Parking was limited. Pool chairs were in need of repair. There were roaches in the public eating area and in our bathroom.

This place offered a wonderful weekend getaway! We live in the metro but needed a cool spot to disappear too. The objective, somewhere with a cold pool, (that was a difficult task to find in reading reviews, & none existed) as the heat index was above a hundred degrees. The pool was nice and cool, gets to 5 and 6ft. The hotel has a cool temperatured indoor room/w hot tub that was also very nice. There's a restaurant and bar on site as well. Would have ate at the restaurant for dinner but personnel on 8/10/19 lacked some needed personal customer service skills (idk maybe she was going through something). We left and went to Chili's down the street. In the a.m., there's a large breakfast buffet that's very welcoming. The Manger Wilneka, proved to exhibit exceptional customer service skills, who was very attentive to her guest needs, thank you. The room was nice, clean, and comfortable. The bed however was a bit too firm for me. The only suggestion that I have for room 1038, the air conditioning system is very loud, we adjusted but wished it was a bit quieter. The overall visit was excellent, we fulfilled our mission and will be back. Thank you!

The hotel was clean, comfortable and easily accessible. The restaurants were good and the staff are great. The hotel overall is showing some age and in need of and in need of some repairs/upgrades but the housekeeping staff do their job well.

Staff as always is great. Always a greeting and a smile. Rooms are comfortable and clean every time.

Very nice staff. Layout is different from most BW locations. Very good hot buffet breakfast. Bathrooms are very small and the sink is outside of the bathroom. That's only thing I do not like about the rooms.

Never stayed here but was going to till i called and the spanish lady had a huff and a puff before speaking then had the worst attitude.. nextttttt

Great service, nice rooms. Excellent shuttle drivers, Randy & Bill.

I've been going there for years and all of my experiences have been to my standards.

Long black hairs on our 2 towels. Gym has no free weights but they have a sign that says they have fitness in a bag, called front desk told no weights. Checked out and asked and was told that yes they do... it would be great if all your staff understood your amenities.

We have stayed at this hotel before and have always been well received and satisfied with the accommodations. The staff are friendly and congenial, the rooms are clean, well kept and the beds are very comfortable for a good night's rest. The restaurant was closed the night we stayed but the lounge area was serving food. Unfortunately, there was only one person who was tending the bar, answering the phone, waiting on tables, and running to the kitchen to collect orders that were ready to serve. This led to long waits. Plus the kitchen was out of some menu items so I had to change my order. If you don't mind sitting at a tiny table in a lounge this would be a fine stop.

Gave a quote for $267 a night for 3 people including passes to Frontier City. Arrived and they wouldn't honor the quote, even said it was an employee but they don't know why she gave that quote. Ended up costing a lot more.

We used a conference room for a family reunion and had food served there by the hotel. It was very good and the room was clean

Seems to be a nice hotel but in a not so nice neighborhood

Amenities were good, food was great for a hotel and the staff was very nice. Also a great location for a quick overnight in OKC with quick access to the freeways.

Clean comfortable room. Great breakfast buffet. Enjoyable stay

Our family enjoyed the breakfast buffet and the location that this BW provided us! We did learn a valuable lesson, sofa beds are not very comfortable, but I bet ya'all already know that:)
It would be fun to come back after the remodel is finished. Nice Pool!

The banquet team is amazing come book today they offer the best friendly service

My family and I loved it here. Thanks for the comfortable classy stay

Best Western calls this a "Hotel". I disagree. It is more like a "Motel". The rooms were nice, the beds were comfortable, the pillows were soft, & lots of hot water with good pressure. The drain in the tub ran very slow. We tried to order room service but they (room service) had already closed down for the night. The ac worked well and the lighting in the room was nice. The reason I refer this to a "Motel" is due to curb side parking and plate glass windows in front of the rooms. For what I paid for the 1 night's room was not worth the $$$. I have paid less $$$ for better rooms and service.

Breakfast was excellent, secure area with very friendly staff.

Stopped for an overnight on a road trip with my daughter and this place was great. Wonderful staff, nice big clean room, and a nice pool. We had a blast thank you.

I loved my stay at the Best Western Plus Saddleback. My room was really nice. It was so clean and I had a peaceful night rest. Check in and out was quick anf both ladies was so nice. I will most definitely recommend anyone to stay there. If I'm ever in OKC again I will be staying there.

Anytime I travel to Oklahoma City, I always stay here. Their staff is amazing, the breakfast is great. Overall great Hotel and great experience

Conference rooms were small. The maids gave us some snacks for breakfast and provided coffee. Signs were confusing and we couldn't find the rim at first. Everything was fine. Not great just fine.

Elevator was broken. We were on 2nd floor.
Breakfast was great. Check in very slow.
Rooms clean. Staff nice,

Service was amazing. Food was even better. If you want something good to eat then go. May be a little pricey but is so worth it.

Chezelle at reception did such a phenomenal job and made our stay fun, we felt so welcome and right at home! She answered all of our questions about the hotel and the city! She even had treats for our dog!

The breakfast is so good it almost makes up for the waitress being such a PUNTA

Relaxing stay, right off the hiway. Not a cookie cutter hotel.
Tho Best Western, Saddleback Lodge features several authentic local decor touches.
Large Rooms are of a bit older design. Conference facilities make it feel quiet despite being right near airport.

The hotel is really conveniently located for work purposes bit it could do for a bit of an update. The great thing about the hotel is that they offer free breakfast and wifi. OverLl a good place to stay but it's definitely not a top of the line two star hotel.

Nice clean rooms, the air conditioner works great. The pool is nice on a hot day. Breakfast was good and the staff was very kind.

Don t let the outside fool you with the building being older! I have never left a review before at any hotel that I have stayed at, however I wanted to give this hotel a five star. Room s are very clean, and you can tell they have been remodeled. Pool area is beautiful and very inviting. My husband and I didn t go to the bar or restaurant, however next trip we will.

The hotel was great, except the service in the bar and grill was atrocious.

Good location to hwy and good service for late check in.

Best Western was an amazing place to stay the staff and everyone there was so welcoming I'll definitely stay there again

Compared to other Best Western Plus locations, this one falls a bit short especially when you pay $150 for a suite. The room doors are exposed to outside, so you can't navigate the property or go have breakfast or go down to the spa without first going outside. The room was decent, but covered in fake wood paneling everywhere... like stepping into the 70s, even the mini-fridge door was covered in wood laminate. On breakfast, I very specifically asked Michelle about the classic Best Western waffles. I even "joked" that if they didn't have the waffles it would be a deal-breaker, and was assured all was well in the world of waffles... but when I went down for breakfast (having to bundle up, because you gotta go outside to get down there) there were no waffles or waffle maker and the staff seemed confused at the concept. Also, good luck finding a place to sit down to eat during prime breakfast hours. I would still give it a 4, but the only other thing I asked about was pool & hottub and was told they were both working. The pool is outdoors and freezing, the hottub was under maintenance, and even if they were both working (and the pool was inside) you would have to bundle up (or freeze) to get down to them to start with. Final thought is that I didn't get any bonus for Platinum rewards... every other property gives a free room upgrade and/or gift bag with treats.

Rooms are good but breakfast is the same everymorning