Best Western Plus Boulder Inn Review

My daughter and I had all around a horrible experience. We came here to get much needed sleep which was impossible. The worst part of our experience at the hotel was the issue with the room being 77 degrees. I tried all night to turn the air conditioning on but it didn't work. The only other option is to open sliding door which has no screen so anyone or anything can join you in your room. I thought maybe the air conditioner was broke so I made a complainant to the front desk in the morning. I was told that when the temperature outside gets below 60 degrees the air conditioners are set not to turn on. This is great and all for their energy bill but we were stuck sleeping in a sauna. It was 30 degrees outside the night we stayed but our room temperature was 77 degrees in our room, I even took a picture of the therostat to show managment. The hotel clerk could care less that I just paid almost $200 for my daughter and I to sweat all night and not get a moment of sleep, bad customer service.It was also very noisy around this place.
Don't be fooled by the photos online, this is a old motel. They have updated furniture which maybe why the photos look so nice and modern but the pictures are decieving. I gave 1 star because I paid good money for us to have somewhere comfortable to sleep and that was impossible at this hotel/motel. I hate writing a bad review but want to help travelors avoid this experience.

This was the worst Best Western I have ever been. I spent $400 for two nights but after seeing the inhospitable room conditions (mold in shower, big stains on the carpet, thick musky smell, and curly black hairs on the sheets) I asked for a refund. I have followed up, emailed etc. trying to get a simple reimbursement for the 2 nights. I don't care if the reservation I made wasn't refundable. You as a business have the responsibility to uphold your end of the deal and provide the services or product as advertised. Furthermore, when the product I paid for is so bad it could possibly harm my health, it is your responsibility to compensate me for the inconvenience and frustration it caused me during my vacation time.

Awesome hotel, very clean and comfortable. Coffee in the room was a nice touch. The breakfast was really good and service top notch. Great spot if you're in town for work!

Weird location but good service plus well kept pool and jacuzzi

The room was okay, a little cramped. The fridge doesn't work. The wifi is awful.

My first time staying was in February 2018 didn t smell like weed , you could actually breath fresh air, they have good breakfast, very clean, good gym it s small but I m not picky workout just fine for me, friendly people, good location not far from the University. Not far from Chautauqua Park .

Such a nice hotel. We stayed here for 3 nights while we were in colorado and we could not have been more happy with the room and the service. The rooms were super clean and the service and the front counter was incredible. They had a nice pool and good breakfast options. You are also close to most of the action of denver and the rocky mountains but you are away enough to have both. Such an amazing time .

Great location. Comfortable room. Loved the pool and hot tub. Professional and friendly staff. Awesome breakfast.

Very nice and comfortable inn neat rooms helpful staff and quiet

To be considered a 3 star hotel I think it felt fantastic. We were treated very well, rooms were clean and employees were extremely supportive. By the way, I have to admit they offered us one of the best breakfast I've gotten at a 3 star in my life.

Loved our stay here. Very clean & comfortable. Walking distance to Colorado University Boulder Campus. Great view of the flat irons. Awesome breakfast and friendly staff. Nice pool, indoor hot tub, and fireplace in the lobby. Also a close walk to the bus stop. We would definitely recommend staying here.

Very helpful & friendly front desk staff with great attitude; the gym is in a separate building and there's an outdoor pool in the courtyard which I believe is heated & an indoor jacuzzi/hot tub. It's walkable to the University of Colorado at Boulder.

Spacious room, very clean!! I love the fruit at breakfast, mixed berries to scoop, whole bananas. Relaxing jacuzzi, wish it had stronger jets. Nice-sized pool for this level of hotel, desk people are VERY helpful and friendly. Nice view of the Rockies!

Good place to stay, my company uses it when we fly in to the home office. Good clean rooms with a good buffet breakfast.

Overall I really enjoyed my stay. The bed was comfortable and the room was pretty nice. Their breakfast buffet is tasty and had a good variety, including eggs, waffles and fresh fruit. They also had some bikes available to use for free which is a great way to explore Boulder (take the creek path!)

Rooms need an update. Looks like they in middle of renovations. Dug up dirt in parking lot... exposed pipe.. etc... breakfast was great though

Nice hotel. Very clean and spacious in the room. I really appreciated the extra amenities they offer over other hotels, such as toothbrush, shaving products, etc.

Great service and nice location overlooking the mountains. Accommodating staff as well.

Well-appointed rooms with private outdoor spaces (patio/balcony) in a great location. Thoroughly enjoyed my stay. Clean rooms, helpful staff, and a respectable breakfast. Would absolutely stay again.

Good service, friendly staff, rooms are clean. Breakfast is mediocre, but if you're in Boulder overnight it's worth trying some of the breakfast spots around town.

I am absolutely appalled over the management at this property.

Myself and a coworker (from another Best Western hotel) stayed at this location a couple of weeks ago and were extremely disappointed. Because it was an unforeseen trip, it was booked very last minute which left us with this property being our only option. I planned to use points that I had accumulated which came to a total of 32,000 or 38,000 per night. It was more than I was hoping it would be but the website had great photos and it seemed to be worth it.
The property itself is in very sad shape.
I won t go into details because there were so many things that needed attention and I felt it best to share it with the manager. I voiced all of these concerns through Medallia, which is a private rating system that goes directly to the hotel property and hopefully to management. I was very direct and forthcoming with the issues that we had during our stay.
What did I receive in response?
A generic message (that we have the option of using at our property) with absolutely no accountability.
What did my GM do when google asked her review on the property?
She gave her honest feedback. old, dated, broken
The response that she received from the manager and other parties was atrocious.
Claiming that their property has less to do with appearance and is only about location is truly a shame in the business mentality in the sense that you aren t going to get a whole lot of return guests.
Shaming her for putting a review online because she is a GM for another property. I don t think there is a secret code for not rating other properties when the experience was less than desirable and their chance to make it right fell extremely short.
Unprofessional and extremely disturbing.

Nice hotel, although a little old. It did look like they were preparing a renovation based on all containers full of new furniture in the parking lot. Location next to the highway was nice and access was good. The breakfast was the standard fare but was good tasting which goes a long way. The room although older was furnished nicely and the bed was comfortable. I would recommend this hotel to anyone staying in the area, especially if visiting CU as it was across the street.

Seemed overpriced. Was generally clean but smelled of smoke

Best Western Boulder is a lovely and comfortable hotel. The breakfast options are fantastic though because the restaurant is in a separate building it did mean we had to dress up warm just to run from our room to the dining room in the snow! Although the pool was closed due to weather, we managed to use the hot tub which was pleasant but had no spa/jet functions and felt a little unclean. The beds are enormous and comfortable and the staff are very pleasant. It is very close to the college campus but a little too far out from central Boulder to walk into town. Overall I really enjoyed my stay here and wouldn't hesitate to stay there again!

We always stay at the Best Western when we are in Boulder. It is in walking distance of CUB, the hotel is very well run, the rooms are good, the staff is great, the breakfast good, access to local stores and restaurants is easy.

I stayed in a room with AC not working in the middle of the summer heat. The staff did offer a new room but when I walked into that room it smelled like marijuana! Horrible experience with my small kids. In addition for breakfast all they had was oranges. I have been a long time supporter of Best Western but at this point I will not be doing business with you all.

Very nice hotel. Nice staff amazing pool and very good breakfast

I was pleasantly surprised at the level of service and amenities at this hotel. I was attending a meeting and the staff were so friendly and accommodating. Will definitely stay again when I go back to Boulder

Great rooms at an amazing price! Would be willing to come back when I visit again.

I've stayed at this hotel several times, arranged for wedding guests to stay here, and for participants of a conference to stay here as well. The hotel is next to the CU Boulder campus, and has a great view of the Flatirons, making it very convenient location-wise. The manager is also always a pleasure to work with. This will always be my go-to hotel in the Boulder area.

May too pricey for quality of rooms, but that's Boulder. Not better elsewhere. I stay in nearby Louisville from now on.

Great water pressure, awesome breakfast, friendly staff

Would give zero stars if I could. I made a reservation, but due to Covid had to cancel. They won t refund my money, not ok.

Great value, comfy bed and good coffee. Attractive room and the location was excellent. Walk to grocery, coffee shop and beer. Short uber ride everywhere.

The front desk clerk was very kind, helpful, and had a good sense of humor. He was able to check is in nearly 4 hours earlier and on sort notice, changed our room to allow us a pet friendly one. However, there was no recognition of being a Diamond Member.
It is also obvious that they are or have recently renovated. In our specific room, some of the wallpaper was falling off; there were stains and sticky spots; and the floor was crooked. The showers water pressure was too hard and only two pressure options (hard or harder...)
The beds need replaced as you were sleeping directly on the springs and they were quite hard. The pillows were great, as well as the patio. The lobby was fantastic with a nice warm fire place and very comfy couches. The room had an adequate amount of outlets and USB charging stations.
We were unable to use the breakfast vouchers as I had to be to the hospital for surgery by 06:30.
The room only had a fridge and Keruig - no microwave.

Didn't live up to the pictures. It was old, dated and the room was hot. I expected more for the price. Oh, and the water bottles in the room are $2.

A nice, clean room and a wonderful breakfast. The staff were helpful and the hotel is well located for a visit to Boulder. Will stay again for sure!

We absolutely love this motel easy access to your room from the first floor with sliding glass doors. Friendly service everytime.

Absolutely stellar service. Hospitality at its finest. The rooms were clean, the beds soft! (I prefer a slightly firmer bed - but no back pain). Great location. I would return here and recommend to friends

Clean rooms but dated! Staff were friendly n breakfast was good with plenty of variety!

Extremely friendly and professional staff. They went out of their way to make our stay comfortable. We had a small problem with the door handle of our room and there was no maintenance there to fix it at that hour, but they quickly and efficiently moved us into another room. Beautiful pool and scenery if you get on the right side of the building.

Wonderful FREE Quality breakfast and balcony off your room if you're on the second floor.

They were very friendly and helpful and ver2 clean would stay again

Good high-end hotel with excellent furnishings and a welcoming homely feel

Nicest Best Western I have stayed at. My girlfriend has a therapy dog and she was able to be at the hotel for free. The king bed was very comfortable and the room was slightly above average for hotel rooms. Mini fridge worked well. Good bathroom and shower. Halls smelled a little weird but all in all pretty good. Did not use the pool but many people were and looked like they were having fun

Excelent hotel, super kindly staff, super breakfast, the room is perfect, and also lend bikes for a good price. I recommend. No doubt.

Beautiful setting and comfortable room. Close proximity to major roadways, the University, etc.

The staff was super friendly, very clean room. The included breakfast was good quality and variety. I would stay again.

Looks like you took my comment really harsh and hateful because I didn t like my stay. And for some reason you think I m a employee at the millennium hotel.(when I live in Milwaukee) You are very rude and unprofessional. And I hope people see this and see how unprofessional you are. I will be calling the manger and you will hear about this. How rude of you guys. That s not how you run a business.

Very nice remodeled hotel with small kitchens and a great location in Boulder. Staff was very good, breakfast options were adequate and rooms were clean. A good deal in Boulder

Stayed here for Only 1 night. Comfortable clean and accommodating

Great pool and hot tub. I'm only complaint is that it needs to be open later

My family and myself have never had a bad visit at best Western. Always have an enjoyable time and feel very safe. Diana

I love staying here when I visit my daughter in Boulder. The service is excellent, with a lovely staff, and the breakfasts are yummy!!

Total dump. I booked this place to stay and only intended to rest from 11:30pm-3:30am. I planned to wake up early and drive to Rocky Mountain National Park to see the sunrise. I ended up only staying until 1:30am. When I got there there were 6 police officers raiding a "hotel room". A guy was walking his dog with a rope, not a leash. It's one of those hotels where people LIVE. I just don't get it. They call this place "luxury" but it's more like short term housing with a few designated "hotel rooms".

The floors were dirty, the sheets had dog hair all over. I'm allergic to dogs so I tried to sleep sitting up. But people outside the room were getting into arguments and cursing each other out. The walls were so thin and it kept sounding like someone was trying to get into my room. Finally I bolted. At 1:30am when Boulder had been asleep and shut down, the best western was hopping. As a lone female traveller, I was not comfortable at all. As I was leaving, the guy whose room had been raided earlier in the night was out walking and winked at me. Worst hotel experience I've ever had. Stay away. Luxury my a$s.

this best western needs work and it feels old and hallways are dirty

No microwave. Free breakfast wasn t breakfast. It was cold bagels not toasted or muffins. Coffee maker was broken. Pool being outside is inconvenient when it s cold or snowing.

Great property. Pet friendly and plenty of amenities

This is by far the BEST Best Western property I've stayed at. They pay attention to the small details which made me feel valued and appreciated. Great place to stay for business or pleasure.

Location, location, location is the best thing about this inn for me. Two of our kids live at Spanish Towers which is right next door. We have spent about 3 weeks at this place so far this year.

There is a pool which is open and beautiful. The hot tub is not open. Breakfast is grab and go but only for certain hours. There are pictures on the walls with inspirational quotes of famous people. The lady at the front desk in the morning is an absolute gem. She deserves a raise.

We do not stay at this hotel for perfection. In the room we stayed in over labor day, the shower curtain rod was screwed in crookedly which results in the shower curtain laying further into the tub. The spray nozzle is also not centered over the tub. There aren't the right number of curtain rings for the curtain. There's only one small garbage for the whole room and it's black so hard to see in the dark. There was no microwave. (But we asked for and then paid extra to get one.) There's only 1 lamp. The temperature in the room is set super hot and it's hard to sleep. The 1st couple nights were set at 67 degrees and then after the snow storm the temperature in the room would not go below 71 degrees.

The bed was comfortable and clean and smelled relaxing. Many wonderful pillows.
There was no trouble asking for clean towels. All of the staff were very nice.
The wifi works well and thank goodness as hubby had to work. We had absolutely no trouble with our room keys working which is a concern at many other hotels.

Great hotel, very kind and helpful employees. I would've enjoyed a better variaty on the breakfast, it was repetitive.

Remodeled with lipstick, hallways stink & way over priced. Breakfast is no BW+. The only star is the bed was nice

We had a very nice stay at the Best Western in Boulder. A little out of town but not too far. Staff was very nice, room was very comfortable, and breakfast was lovely.

The beds are extremely comfortable and having a porch is nice. The air conditioning wasn't working during record heat in this area. So if you like a nice cold room this is not for you. The breakfast choices were excellent but there's an older lady that watches over you like your doing something wrong. We've traveled best western across the country and never had hot rooms and someone breathing down your neck for breakfast. The bed and shower were lovely but again unable to take hot showers due to heat of room.

The staff was very helpful and customer service was superb. I would stay here again.

The housekeeping and all the staff were friendly and helpfull. My room was large and comfortable with an array of outlets built into the side of the nightstands. I wish I had them at my house.

Adaquate. Old hotel, time for rehabilitation. Carpets worn and stained with age. Good breakfast.

The hotel is very clean. Rooms are great. The Front desk staff truly knows the meaning of customer service!

OMG. Run for your life. This was the worst place I ever had misfortune to try to stay at. Dirty and hot.

Great staff and it is convenient to the CU campus. It is a bit of a walk with luggage to the bus stop if you take it from the airport in Denver.

Nice Chic Inn with views of the boulder flat Irons. Nice walk out porch for enjoying during your stay. table on the porch was dirty, but otherwise rest of room was recently remodeled and nicely furnished. If you like sleeping on a soft Pillow type mattress your in luck because you will sink right inn! Conveniently located right off of 36 and is only 30 min northwest of Denver and about 5 min from Celestial Seasonings, or the flat Irons Park. Nice outdoor pool with a Hot Tub that is located in another building next to the pool. They have another building where their Breakfast, conference room and Exercise room is located. Breakfast is typical of BW hotels, has a machine that makes hot cocoa and different coffee's but it has a funky taste like they use goats milk or something that is dairy free. They had muffins that i would believe were Gluten Free as it tasted like almond flower which our kids didn't like. They did have lots of Bacon which was nice but it tasted like it was just heat and serve not fresh. the exercise room was Great as it has everything one would want and then some!
The Enterance was one of the best looking parts of the hotel but no welcoming drinks or snacks for kids other than what was in our basket.
No Tea in the room but the staff was able to help get me 2 packets of different kinds of Tea and they didn't have hot Chocolate available for the kids as they have become spoiled when traveling to other hotels. The halls of the hotel have nice paintings, Sculptures in some areas, and fresh flowers in certain areas.