This was the worst Best Western I have ever been. ...

This was the worst Best Western I have ever been. I spent $400 for two nights but after seeing the inhospitable room conditions (mold in shower, big stains on the carpet, thick musky smell, and curly black hairs on the sheets) I asked for a refund. I have followed up, emailed etc. trying to get a simple reimbursement for the 2 nights. I don't care if the reservation I made wasn't refundable. You as a business have the responsibility to uphold your end of the deal and provide the services or product as advertised. Furthermore, when the product I paid for is so bad it could possibly harm my health, it is your responsibility to compensate me for the inconvenience and frustration it caused me during my vacation time.