I am absolutely appalled over the management at th...

I am absolutely appalled over the management at this property.

Myself and a coworker (from another Best Western hotel) stayed at this location a couple of weeks ago and were extremely disappointed. Because it was an unforeseen trip, it was booked very last minute which left us with this property being our only option. I planned to use points that I had accumulated which came to a total of 32,000 or 38,000 per night. It was more than I was hoping it would be but the website had great photos and it seemed to be worth it.
The property itself is in very sad shape.
I won t go into details because there were so many things that needed attention and I felt it best to share it with the manager. I voiced all of these concerns through Medallia, which is a private rating system that goes directly to the hotel property and hopefully to management. I was very direct and forthcoming with the issues that we had during our stay.
What did I receive in response?
A generic message (that we have the option of using at our property) with absolutely no accountability.
What did my GM do when google asked her review on the property?
She gave her honest feedback. old, dated, broken
The response that she received from the manager and other parties was atrocious.
Claiming that their property has less to do with appearance and is only about location is truly a shame in the business mentality in the sense that you aren t going to get a whole lot of return guests.
Shaming her for putting a review online because she is a GM for another property. I don t think there is a secret code for not rating other properties when the experience was less than desirable and their chance to make it right fell extremely short.
Unprofessional and extremely disturbing.