Julie Butterfield

Review of Best Western Plus Boulder Inn

My daughter and I had all around a horrible experi...

My daughter and I had all around a horrible experience. We came here to get much needed sleep which was impossible. The worst part of our experience at the hotel was the issue with the room being 77 degrees. I tried all night to turn the air conditioning on but it didn't work. The only other option is to open sliding door which has no screen so anyone or anything can join you in your room. I thought maybe the air conditioner was broke so I made a complainant to the front desk in the morning. I was told that when the temperature outside gets below 60 degrees the air conditioners are set not to turn on. This is great and all for their energy bill but we were stuck sleeping in a sauna. It was 30 degrees outside the night we stayed but our room temperature was 77 degrees in our room, I even took a picture of the therostat to show managment. The hotel clerk could care less that I just paid almost $200 for my daughter and I to sweat all night and not get a moment of sleep, bad customer service.It was also very noisy around this place.
Don't be fooled by the photos online, this is a old motel. They have updated furniture which maybe why the photos look so nice and modern but the pictures are decieving. I gave 1 star because I paid good money for us to have somewhere comfortable to sleep and that was impossible at this hotel/motel. I hate writing a bad review but want to help travelors avoid this experience.