Beach Ford Reviews

I am a young first time car buyer so I realize how intimidating it can be to walk into a dealership for people my age. Jane White was first to snatch me up. We test drove the car I wanted to see and after briefly viewing a few others, I was ready to head inside. Although she offered, she did not push me to look at cars outside of my budget which was greatly appreciated. She guided me through the process and made it very simple. Sandra in financing was also wonderful and worked with me to get the deal I wanted. Jane took the time to go over most of the features in my car and set everything up. I was so pleased with my experience and how responsive Jane was. I was in and out in under 5 hours. I will definitely be referring all my family/friends!

Michael Dudley at Beach Ford made the process of buying my new Escape the easiest car purchase I have ever made! I will go back, and I will recommend Michael and Beach Ford to anyone I know who is looking for a new car.

Went with my son to buy his first new car. Couldn't have been a better experience. Everyone took the time to explain the process thoroughly, and props to Mike Dudley for coordinating it all. Plus free Starbucks...what? I'm going to start hanging out there in the afternoons...

Beach Ford and Tony Perez made it painless to get us the car we wanted. Overall we had a great experience. Thanks so much Tony!

Impressive establishment with a very professional Staff. My Automobile purchasing experience was top notch and expedient. My Sales Representative: Mr. Tanner Baines was very responsive and provided "World Class" service! Go Beach Ford you have set the bar very high in regard to providing a quality product and customer service excellence!

Mr. R. K. Smith

Return customer again and again, travel hours to buy and get friendly caring services.

11am appointment for state inspection. Almost two hours later and STILL waiting ...what is the point of scheduling appointment?

Service advisor not listed in survey, Tammy Bowers. Took me in right on time, and finished the work on time. I always go to Beach Ford.

I don t know how many times I would never recommend the service department. Every time I come in for a oil change or inspection, it take well over two hours. When I walked in immediately they said about an hour and a half and I was grateful they were being honest about the wait time. I had a 9am appointment and by 11:30 I was asking for my car back because I had to be at work at 12. Some lady was also there waiting for a 8:45 appointment for just an inspection and she didn t even have her car when I left at 11:45. Please try to accommodate appointment times better. This is just insane how long it is taking

I waited two hours during a scheduled appointment to have my tires rotated and an oil change.

Service Review - the only person I talked to was Leeanne Ruiz, I did not speak with anyone else. The oil change was done 20 mins before the time I was told, so that was a nice surprise. We've purchased Ford vehicles from Beach Ford and would recommend them to any/everyone.

This is for the service department. I made an appointment for nothing more than a state inspection. Got there and was told it would take an hour, so I settled into the cafe area. TWO hours later, the service representative told me I had some issues with my battery and tires. I declined the service to fix, because I was already frustrated with the 2 hours wait for a one hour inspection. (If you found the problem within the first hour and reported them to me, I might have decided to get them repaired on the spot.) Representative then told me my vehicle would be ready in 15 mins. Took over another hour just to get it back. In total, I waited over 3 hours for my state inspection to be completed when I had an appointment time.

Beach Ford was friendly and worked efficiently to close our deal on the new Flex. We also appreciate the additional services they offer with undercoat, paint protection, and routine vehicle servicing..

Service writer was very polite and helpful. Tough to have such a great attitude at the end of the day but she certainly did.

The service department at this location will take your money with absolutely no authorization. I am an independent dealer and I dropped off a vehicle to be checked out for a recall. We were notified that the repair would take more effort and different parts than we suspected. With absolutely no verbal authorization and without any signatures on anything, they completed repairs at $1800 from what we thought was only going to be the initial $180 diagnosis cost. We would have gone to pick up the vehicle thinking it still needed to be fixed as we have our own shop we would have done this in. We spend a lot of money at this dealership and how they are handling our situation with this is extremely disappointing. We absolutely have not signed anything after dropping this vehicle off, we will be taking this issue to court. We have no receipt and would appreciate seeing the one you all say that you have with my signature or any dollar amount stating repairs at $1800 or close to that.

Chris Outlaw was superb and really knowledgeable about my issue with a battery problem. She spent time listening and troubleshooting my concerns. Terri the driver was safety conscious and very nice to talk to. Good job to all. It is reassuring to have a great service experience for my Ford.

My sales Person at Beach Ford was Wesley "Wes "Jackson . I experienced the following : Outstanding customer service : Great value : Reliable Dependable vehicle : fair Pricing . It is my opinion that Mr.Matt Duncan and his team work really great together to ensure the customer needs are met . Need a Vehicle ? I would highly Recommend Beach Ford : 2717 Virginia Beach Blvd . VA. Beach . VA .23452

I was there for car maintenance. Waiting area is comfortable, was kept informed of progress on my car.

Kenneth was superb in assisting in our purchase of our new vehicle. Excellent customer service and will recommend him along with beach ford to fellow friends and family

Usually car buying is a horrible time consuming experience but not here. I was pleased with everything and everyone. I highly recommend Beach ford.

Miss Perchanda Freeman: She took very good care of me. I would recommend people i know to see her for help on there car.

Emily was amazing at helping me find the perfect car. She was patient with my indecision and understanding of my needs. The process was as quick and painless as it could possibly be!

Overall I am not happy with the service department at Beach Ford. I asked them to look at two issues when I took my car in for routine check up, noise in the front and auto-dim on my driver side mirror not working. They told me that both were fine plus overlooked changing my oil (the main reason I took my car in). Took my car into Hall Ford Newport News and they found a bad bearing and that the mirror needed to be replaced. Hall ford was much more professional and seemed to actually know what they were doing. Had to end up getting mirror fixed at Beach Ford and was never notified that the part was coming in 2 days late, would have been nice to know. My family has always bought Fords and have been very happy, I will not be going back to Beach Ford for future purchases however.

One of the best dealerships I've ever been to in YEARS. We were greeted with a smile when we walked into the dealership. Everyone was extremely friendly. Sean Murry was great and knew his stuff. Was pleasantly surprised by our service as well as his knowledge on cars. We will be back in the future for our next purchase for sure. Thanks!

Janae is my service writer. She is always professional. She knows how often I am in my car and have had a lot of things go wrong and she was always there to help me. I will always bring my car up there because of her!

Service department is a nightmare. Save yourself the trouble that I went through and take your business to someone who wants it. Several failed service visits to beach ford with vehicles that where still under warranty. I felt brushed aside, disrespected, and upset with the fact that the factory ford warranty service on a 70,000$ truck was not as advertised. Eventually everything was covered but I had to go back multiple times, no rental was provided, and I had to persist that somthing was not right. 4 sets of front hubs and a new front differential later in addition to countless visits and days without a vehicle and the problem is fixed for now. This was my second truck purchased from beach ford. I am writing this to hopefully save future customers from the headache and frustration that I went through with beach ford. It s worth the drive to go elsewhere.

Special Thanks to Jennifer Turner

I recently purchased a 2014 Ford Mustang from beach ford. Our sales person is no longer with Beach Ford so we were assigned to Brian Jones. We had been promised that a paint chip and the fuel door would be repaired. We finally were able to get the car over to the collision center to have them look at the issue. They set my wife up for an appointment for June 19th at 0900.My wife shows up at the dealership and Brian Jones is on vacation and nobody had any information from Brian that my mustang was going to be taken care of. I called the collision center and talked with Jennifer Turner which took immediate action and had my wife at her location with enterprise rental car shuttle picking her up. After my wife got to the rental car agency no one their had any information from Brian for my wife's rental car. We are now going on 11 o'clock. Once again I called Jennifer Turner and she had my wife taken care of and on her way in no time. I want to personally thank you for having great people like Jennifer Turner working with your dealership. Brian Jones You could learn a lot from this extraordinary woman. Thank you once again Jennifer my wife and I owe you for helping us out.

Sincerely
Chris and Tammy Meadows

I received a phone call today from beach Ford. They wished me a happy birthday. Didn't try and sell me anything just a Normal happy birthday. I'm very shocked that a company who I've done business with in the past called me back. For that alone I give you 5 stars! Not to mention they helped me get into my first ever car loan. I had bought a used 2010 Hyundai elantra touring. Great little car with not one issue. Its since been sold and I'm now the proud owner of a 2015 focus at 0% Apr! I can't thank Ford enough for helping me establishe my credit at such a young age. Thanks guys and keep up the good work.

Beach Ford has treated me like royalty, from begining to end the sales person (Manuel) greeted me at the door and made feel in control of my purchase, not pushing or pressuring me at all, the finance manager explained everything clearly and got me a great desl, I came back to get service on my aftermarket purchase and everyone at service was very professional and attetive, got me in and out in no time, will recommend this place to everyone.
Thank you Beach Ford

Yesterday I was able to purchase a car at Beachford dealership. The staff was amazing they displayed the works of a salesman s standard they was able to persuade me into buying a car and I plan to send personnel to them

Sean Murray was fantastic to work with. Efficient and knowledgeable. Made the purchase a breeze.

Great service timely communication nice people and It only took all of one day

My family and I just had an awesome experience at Beach Ford. We were expecting to get a used vehicle, but came out leaving with a 2018 Ford Fiesta. Our salesman, Bobby Randall was the ultimate professional. He answered all of our questions and made sure that we understood all the amenities that the vehicle offered. I highly recommend his services and Beach Ford if you are in the market for your next purchase. I truly believe that it will be worth your time.

Service is in a convenient location. Good space to wait or use the shuttle for 10mi range. Don't know the pricing.

They were great to deal with and when we need to do it again I d go back. We were originally looking at used cars and left with a brand new Fusion. Our salesman, Ryan worked really hard to get us a great deal. He was informative on all their cars and patient through the whole process. Thank you for all of your hard work you put into us and being kind through the whole thing!

Great customer service. I just moved from California and the fixed a problem that the dealer there could not completely fix.

I am strictly writing a review about the service department. My main reason for a substandard rating is how slow the service department moved. I made an appointment 2 weeks in advance and it took them 4 days to even look at my car to know to know what repairs would be done/covered under warranty.

Teddy Diaz is the real deal. I went to Beach Ford over a week ago to check out a used Raptor they had on the lot. I had a new truck and was very satisfied with it, but was also interested in trading up to a Raptor if the price was right. After having a not so great experience with a manager from the start, Teddy put in all the work to make sure I brought my business back to Beach Ford. I initially told him I needed to shop around and see what other places had/would offer me for my truck, but almost immediately after walking out the door, Teddy reached out to make sure I knew he wanted my business and was willing to work with me to get the price where I needed it to be to make the purchase worth it. Once we got down to discussing the details, Teddy was attentive and worked very hard to make sure I felt comfortable during the process. After the negotiations, Teddy knew I was on a tight schedule and helped push the paperwork along and got the purchase done right and efficiently so I was out the door right when I needed to be. Any time I have someone interested in looking for a new car I will send them directly to Teddy and Teddy only.

Couldn't talk to a human or did not get a response for call back. After 3 attempts to get a human to talk to I finally left a message and they were supposed to return my call. No call in 24 hours so I made an appointment to address a check engine light at Priority Ford in Norfolk in 1 call for the day I requested. The customer service at Priority was a far better experience for me as they offered me a ride home and to pick me up. I didn't need to call and inquire about the status of my truck as they called with updates. Most of all they listened to the customer (me).

Take my wife's Escape for a simple oil change and inspection. Drop off the vehicle AT 0925. I figured if there were any issues or delays the dealership would call. 1400 goes by, 1500...1600, still nothing. My wife goes to call the service department and gets and automated service putting her on hold for 20 minutes. She gives up and leaves a message. Meantime, her whole day is wasted waiting for a call that never comes. Not until 1730 does a call come stating the vehicle is ready. Is this what you, Beach Ford call good customer service? You people are ridiculous. Sorry excuse for a dealership. If I could have given you 0 stars I would have.

If anyone is reading this looking for a good Ford dealership, this ain't it.

I have purchased cars/trucks in the past from Beach Ford and I enjoyed this buying experience again.

Beach Ford is a clean and nice dealership. When it comes to customer service I deal with and will only ever deal with Tony Perez. He s sold me two vehicles sold my wife one and soon to be a second and has taken care of a few of my friends. The man has incredible customer service and genuinely cares about his customers. I worked with Sandra to finish up my paperwork and as promised she made it fast and effortless. 15 minutes to finish everything up. Thank you Sandra and especially you Tony for another incredible experience.

Was not sure where to go for pick up, they have two services. When in line waiting they helped the guy behind me first. Nothing against that guy. He asked like 20 questions. After they helped him I was able to signed the paperwork and go. Something that should have been 10 mins at most ended up 36 mins.

Tracy made sure that I was well taken care of. I shared that I relied on him to advise me to make the best financial decision, and I feel he took that seriously. He was prompt with service and worked with me and my life obligations. Very painless experience!

Fantastic service from start to finish. Everyone was super friendly. Steven was the best advocate to make the sale happen. We have nothing but great things to say about him. We love our Ford Flex and feel thrilled about our purchase. We would definitely recommend Beach Ford and Steven to others to buy a vehicle.

Absolutely amazing experience at Beach Ford. We were immediately helped by salesman, Bobby Randall. He stayed with us throughout the day searching for & finding the exact truck we wanted, thru the accessories & financial sessions, ensuring detailing was immaculate & even instructing us on how to program & use everything. He made us feel like we were the most important customers there. Everyone we met was welcoming, the whole dealership was spotlessly clean & we will definitely be going back for all services needed on our new, beautiful truck; even though it is 1 1/2 hrs away & we have a small Ford dealership near us.

Dropped off the car for a Monday morning appointment at 7 o'clock for two recall items. Here it is Wednesday and still no car!! What kind of service department is this.

Very satisfied with the car buying experience at Beach Ford, from Anna Ross with internet sales to Brian Jones. Will be back for my next car purchace and will recommend to friends and family.

Great service from Stephen Howard! I really, really like my new car and I highly recommend Beach Ford and Stephen Howard.

Great no bull deal made by Joe Oxenford. Awesome salesman. Beach Ford knows how to get a customer for life.

Linsey is by far the best dealer I have ever worked with! She was helpful, knowledgeable and patient. She listened to my wants and needs and did everything she could to put me in a car that fit them, while working hard to get the best possible deal available. Most importantly, she was never pushy and didn't try to pressure me into something I was not interested in. Her only focus was getting me into a car that I wanted and loved that was also within my budget. This is the key to a great sales person. As a first time ford owner, I would refer anyone looking for a new car to Linsey at Beach Ford. Thank You!!

State Inspection , under 30 mins...excellent Service.

Couldn't have gone better!
A++++

I greatly appriciate Mr. Jackson going out of his way to help me with my vehicle at this location. Outstanding service and very professional individuals.

LOVE MY TRUCK ,BEACH FORD IS THE BEST,AND BILL BALANCE IS THE GREATEST

Recently purchased a 2019 Ford Fiesta ST and my Brand Specialist was Tommy Stancill. I am out of state and conducted the entire purchase and transaction remotely with Tommy. I have purchased many vehicles and am an enthusiast with high expectations. Although never made a purchase sight unseen and remotely. Tommy was there for me ever step of the way. He was attentive, detailed, amicable and the level of customer service met and in some ways exceeded my expectations. Overall it was a seamless pleasant experience. Tommy is certainly an asset to Beach Ford and representing the store and brand very well. I will look to Tommy and Beach Ford for my future vehicle needs as well as referring my family, friends and colleagues.

Place is a scam. Advertise a price as Beach Price . Talk to you about the vehicle at this price the whole time you re looking. And then when paperwork comes and the price jumps $10k because the Ford rebates don t all work together. But Beach Ford advertises the price with all of them to get that price. And your salesman don t care if you buy or not. With the response I sold three this weekend so I ll sell it to someone else . Place is a joke.

Will Howell is an All-star, absolutely professional, knowledgeable and represents the Ford brand and dealership in the highest level

David Swoope was amazing. Not only did he assist me in purchasing the car I truly wanted, he showed me all of my options to get it into my price range. We hit a snag with some credit issues and he went over and above to work out the issues. I drive home in my new car! Beach Ford has the best customer service I have seen! Thank you!

Excellent reception and service. Even had Lunch there!

Emily was very helpful! Good customer service and deserves amazing recognition! Thanks so much!

My experience was fantastic! From the minute I walked in, I was greeted with smiles and offers of help. I had the pleasure of working with Emily Scott and she is, hands down, the best salesperson I could have asked for. She went above and beyond for me showing me my options and working with me to make sure I was satisfied. Even though I didn't buy a car that same day, I left not feeling pressured at all but having a feeling that even if I didn't love the car, I would still buy it because I appreciated how relaxed and not pressured into buying right away I was. She was very down to earth, kept in contact with me until I made my decision, and was amazing with making my husband and I feel at home during the buying process. Things were clear and laid out well for us to make our decisions and she even took the time to stay a few minutes after close to walk me through the features on my new ford fusion. All in all I can't stress enough how great my experience was and how at home I felt during the whole thing!

I will no longer bring my vehicle here or recommend this location.
Their customer service on the technician side needs looking into by management.

Had my rear rotors resurfaced and pads put on in November.The technician didnt reattach the ebrake cable and the pads are worn to metal already.I dont even want them to touch my truck again.

Two hour wait for oil change and state inspection. I even had a 7 am appt and I showed up ten minutes early. They have terrible customer service!

I brought my F250 in for a check engine light. Somehow, due to a clerical error (not really sure) the wrong part was replaced. The check engine immediately came on again after the service and I had to bring the truck back. The good news is the service dept was quick to acknowledge the mistake and made it right with a rapid turnaround. Also a free rental car and complimentary car wash/detail helped tremendously. Now the truck runs and looks great. Thank you Chris Outlaw for your excellent customer service. Thanks to you I am a happy customer despite the hiccup.

Emily Scott was great...she made me feel like we were friends buying a car for me.

Worst car buying experience ever. Bought a used 2013 Ford Sport and the day i drove it home the ac went out. They told me just to take it to a Ford Dealer near me to get the vehicle fixed. Took them 4 days to give the ok to fix the issue. And once they did they found another issue so kept it in the shop for an additional 3 days. Dont buy from here there a joke.

Went to Beach Ford for service. The service was fine but they did make a miscalculation that cost me a couple hundred dolls more than they told me. But my real complaint is that NOT ONE person working there had COVID 19 PPE. NOT ONE. What kind of idiots run that place . I felt dirty when I left and had PPE. I will not be going back there.

The only place to buy a car. Michael Dudley is the best.

Sean was awesome! He helped me find the perfect car and made sure I knew all the details about the car!

Bobby Reckling Beach Ford went above and beyond for customer service. They were extremely helpful.

Sales department is typical. The service department is terrible

Overpriced, across the board. Brought my truck for warranty service, got a rental for a week and a half from the in house Enterprise, and Enterprise has sent letters to me repeatedly regarding non payment of the rental fee, even though I have repeatedly informed the service department that my warranty covers my rental. Problem resolved after a month of arguing my case. Service is adequate.

Terrible service. Not only did they not address our main concern with our vehicle on our recent service visit, their multi point inspection completely missed the fact that our battery was about to die within a few days. The 2011 F-150 was turned in as the weather seals failed and a recent rain storm flooded the cab. The request was to fix the leak (clogged door drains) but also make sure there the damage in the vehicle was cleaned up. They completely neglected the latter part, left the mold that is clearly still in the cab and talked circles around my wife when returning the vehicle to her. As a military family about to move across the entire country, we were hoping the vehicle would be in shape to make the trek to our next home in California, but Beach Ford neglected any and all useful maintenance, hung my wife out to dry, and forgot to mention the basic repairs that needed to happen to our vehicle. Strongly recommend any other dealership in the Hampton Roads area.

BEWARE! Beach ford attempted to charge me over $1,400 for a $300 repair.

I called management to advise of the UNFAIR REPAIR COST and after numerous attempt was finally able to speak with someone who showed very little interest in what I had to say; Indicated that they would investigate and follow up with me....NEVER DID!

Essentially Beach Ford was going to charge me over $1,400 for a control module install on my f150. After very little research, I discovered the PCM was only $140 and not the $900 as the parts department indicated. Additionally, Beach Ford was going to charge me some $500 to install the PCM. NOTE: I installed the PCM myself in about (15) minutes.

Given the totality of the environment at this dealership and the general lack of concern over customers complaints, I am going to venture that all of the (5) star reviews are enticed or in someway otherwise manipulated.

I will never take my car here ever again. Took my car in to have it fixed $1k later picked up my car and drove it home and it was worse than when I dropped it off. Immediately took it back they are trying to charge me another 500 for something totally unrelated that mysterious broke not even 30 after I picked up the car. Screw this place never again!

Drove from Port Huron , Mi to pick up a new truck 2016 F350 , sales men is Cecil Perry , going to do it again 3 rd weekend in Sept
2019 F 350 . Great dealer .

The service lane is a bit off, I don't know if I should walk up to someone or wait to be greeted but no on is around and the ones that are, just simply ignore me. Not impressed.

I inquired about a 2018 F150 Raptor. Mike Dudley contacted me shorty after. He gave me a great price! The whole transaction from start to finish went very smooth. All the Beach Ford staff I interacted with were very nice and professional. Folks, if you re looking to buy a Fird , go to Beach Ford. And then ask to have Mike Dudley help you!!

David Swoope is the best salesmen in the world! We told him what we wanted, and he found us exactly what we wanted, fast, and for a great price!

I just buy my 2020 f150 about 2 mouth. Now my truck is noise from the bottom. And auto start-stop it s no work. The trailer connector it s no work. I bring my truck to Service. They say the noise is normal. I spend 50000 for a Noise truck .and even no fix my trailer for me .