Beach Ford Reviews

Just wanted to say thanks to Mark Whitmore for helping out with a truck. Took a little bit longer then i was expecting. Got everything done that was needed. Very professional and helpful. Thanks Mark.

Just traded our Jeep Wrangled for a Ford F150 Fx4. Our sales person was Maikhaela Haury. She did a great job! Though she has not been at Beach Ford long and is young, she did a great job! We would definitely recommend going through her to buy another car. Everyone at Beach Ford was kind and friendly. Great car buying/trading experience!!

This place passed me on an inspection with bald tires...

Beach Ford did an outstanding job in getting my F150 ready for pickup.

I purchased a used vehicle at Beach Ford a few weeks ago. Salesman Phil was professional & friendly. Finance department was a nightmare. They push worthless warranties HARD on customers when signing the final paperwork. If their inventory needs extended warranties maybe their products are not worth buying in the first place.

Another problem was the time it took to complete the transaction. I was there 7 hours. I asked several times for them to expedite the process. The dealership closed & my family had to wait outside at dusk for them to finish. No reason that it should take that long.

There were more problems but this is becoming an essay. Shop around before settling on Beach Ford.

This is why i hate dealerships. I purchased a vehicle from beach ford and after 2weeks i noticed the bumper has been cracked on the bottom and they used screws to hold it together. Now i have to get that fix with my own money. Secondly after 3 weeks of purchasing it i noticed that i lose power on the low end so i decided to check under the hood guess what i found 2 holes one is not hooked to its vacumm hold and the second one looked like dog chewed it..Thirdly i complained about my stupid cvt transmission slipping, shuddering. They told me they'll take it to Nissan to get it cheked out but nvr did.. Why sell makes that you cant afford to repair in your own shop.. STICK TO YOUR FORDS SMH..NVR AGAIN

3.5 hours for an oil change when I had a scheduled appointment.

Very accommodating and friendly. Staff was personable and worked hard to meet my needs.

I was in Virginia Beach for a funeral and a fly wheel broke on my older Mercury. I managed to get the car to the service bay at Beach Ford hoping they could help me, so we could go home and avoid a hotel bill. WOW were they amazing. Katie in the Service department was a GEM to work with. She is courteous and knowledgeable. They managed to turn the car around the same day when we came in mid afternoon on a Friday. AMAZING EXPERIENCE. Repair Technician took the time to look over the car with me before he started and treated me with respect. You don't always get that as a woman needing a repair. I can't say enough about how wonderful they were to deal with. Go to Beach Ford when in VA Beach for your car repair.

Bobby Randall has done a fantastic customer service as he helped us purchase our new FORD TAURUS at Beach Ford Virginia Beach. We certainly recommend both him and Beach Ford to others and we continue to do business with then in the future.

Great service and very nice waiting room amenities.

I'd give them no stars but it won't let me. We stopped our truck off for a repair they had created when they performed a recall incorrectly and caused water to flood our truck. When my wife went to pick up the truck the front end had been crashed. The manager seriously asked me if we dropped it off that way. Then they tried to blame it on their lawn service. 2 1/2 weeks later the manager still hasn't called to discuss the issue. Also still waiting for the rear glass to get installed. I've called 3 times with no call back. I will say that Jennae has tried to get things corrected but she went to vacation left info for the service manager and that person still hasn't called. DON'T GO HERE if you expect great service like Beach ford used to offer. Quality has gone way down. My father won't take both vehicles he bought from beach ford back there for service because they treated him so horribly and seriously messed up his brakes on an expedition. Check out the pictures below, I've got some that are way worse but don't want to pay my license plate number publicly. Entire front end had to be replaced and painted. Brand new truck that now had to have repairs done. Will definitely hurt resale value.

Fantastic dealership. My car was totaled and I was in need of a new truck ASAP. I showed up to the dealership and was NOT immediately bombarded by salesmen. I was able to take some time to myself to look at vehicles before someone reached out. If you re not working with Teddy Diaz, you re wrong. The man was professional, personable, and classy. He didn t try and just take your money or rush your purchase. Fantastic salesman. I would recommend Beach Ford and Teddy Diaz to EVERYONE. Truck inventory is great.

If I could just not put any stars I definitely would. This place had such terrible customer service.. I mean, I come to a dealership and am already apprehensive about the car dealers themselves, then you walk into this building and even their front desk workers are rude.. Talk about a warm welcome right? Customer service is the foundation for dealerships in my personal opinion and this place does NOT deserve your service. If you're trying to find a car, and there's not a particular car you have in mind. I DO NOT recommend this place. If you have a car in mind that you can not absolutely find anywhere else.. call and make an appointment, other than that.. they do NOT deserve your time of day.

Beware of the service center!
My rep, Becky, was absolutely rude. Waited in the lounge for three hours, and then went to her desk to find out why a routine service was taking so long. No answer, but that they were waiting for the transmission person to test drive it.

Two hours later, they claimed I needed a transmission flush and another part - about $3500 in repairs. I declined and took it to a transmission specialist for a second opinion. He charged me $200 for the flush, and said I don't need any more work. And the truck is running great, now.

Beach Ford also did not do any work on the two recalls I asked them about. So, I wasted $118 on a "diagnostic" which was wrong, and didn't get the service I needed. Waste of time and money.

We had an outstanding exerience at Beach Ford. We were encouraged to look at and drive as many vehicles as we were interested in until we were ready to make a decision to purchase...I was treared like family...thank you.

I wish I could make a statement about their customer service but I sat listening to the phone ring for 8 minutes before I finally gave up. Decided to to go cavalier instead. I'd recommend choosing them over Beach Ford

I just wanted to take the time to saw how awesome the customer service experience was. I came there set on one of your vehicles I saw online but wasn t impressed physically. However Bobby Randall helped me find a car that I love! He didn t give up on me, he listened to what I wanted (price & everything), & went above and beyond to make it happen. Bobby was funny, knowledgeable, & you could tell he really enjoyed what he does. Beach Ford has definitely gained another happy customer!

Unfortunately your dealerships management and business model lost you a purchase ready customer. I went and bought a comparable better equipped vehicle that same day from a different dealer for 5k less.

In between coming in $2,500 under what a second rate shady car dealership offered me for my trade in, it took you over an hour to come to that number when I explicitly expressed I didn t have time. When I came up to see what the hold up was, I saw a manager giving a group of people a show and tell lesson of my vehicle while I was trying to get on with my shopping experience.

Your trucks are overpriced by 3-5K which i was able to show you on KBB and Nada. I was an educated buyer and your management was unwilling to flex to come close to a fair market deal on purchase price AND trade in value. In addition to them being unwilling to flex, you came back to me with no counter offer or any way to satisfy me and bridge the gap as a customer. That is why we went back and bought from Checkered Flag Dealers (our third car from them in 15 months).

I don t write this email to bash you, rather your sales managers and the process your dealership is practicing. You have the inventory, but making me feel like an afterthought priority and non valued customer lost your a car sale.

Very Respectfully,
Jared

Very nice since they moved their service center. Haven't been here in a while, and I like the change. My service rep was Catie and she was very nice and professional. Well done Beach Ford.

Took my car in for service and had nothing but the best and most professional experience. Tom Best was my service advisor and called me several times just to make sure I was in the loop. Got my car back in a timely manner and I loved the end result. I would recommend this dealership, especially Tom and the Service Dept. to anyone looking for no hassles and honesty.

Amazing customer service. Went above and beyond to resolve all issues with my 8 year old Mustang. I'm a loyal customer for a reason.

I don't know where the 3 star rating came from, I did a five-star review. They've always been great, that's why we've been with them for 35 years or more.

This past Friday my fiance went to this raggedy dealership for a diagnostics test then he discovered after leaving that he could not open up his door from the inside he has to roll down his window and open up his driver's side door from the outside. After calling them and setting an appointment now they are saying after he came to the dealership that he has to pay for the broken door that they had nothing to do with it even though something happened while they were working on his car. I advised him that he needs to sue them for damaging his car while his car was in their care. I despise them, they are Crooks!

everything has been top notch. continuing care for customers is what brings good reputation and sales and I spread a good word to others about Beach Ford

Took my Ford Transit in for a safety recall, made the appointment a week ahead. When I took it in it took 2 weeks because it tool 8 days for the parts to come in. You would think if you had a safety recall on vehicles you sold AND someone made an appointment, they would have it parts on hand.

Sean Murray was amazing . He was easy to deal with and went over and beyond . We walked away with a new Ford Expidition and a second Car off the used car side . He made both transactions easy and he worked on our behalf. Thanks Sean

Had a Great experience as a repeat buyer from beach ford. No hassling and everything was very straightforward. My salesman was Manuel and i couldn't ask for more from Beach ford. My car had to be picked up and inspected on a already late day, a tech Named Palmer already gone for the came back and got me on the road. Nothing less than a 5 star experience.

Bought a used truck here in August, and was assisted by salesman Stephen Howard. Stephen's proffesionalism, friendliness and respect for me as a buyer is what made this deal happen. Very pleased with the truck, and would recommend Beach Ford, and in particular Stephen, to anyone who would ask.

Thanks man!

Had a great experience working with them, all of their staff is super helpful, polite, and time-effective. Would definitely recommend them to anyone!

Great deal to be had on a 2017 Roush stage 3 Mustang

Absolutely great service! Working with Mike Dudley made finding the correct vehicle very easy and I m extremely happy with my new Ford. Working with the folks in financing was awesome as well. They didn t cram any extra stuff down my throat but let me know every possible option and it made me extremely happy with the route I decided to go with financing. Thanks everyone at Beach Ford!

This is hands down the worst dealership I have ever been to. Not only ford dealerships, but all dealerships. The customer service was atrocious. The service manager Lucas seems like your typically 21 year old with a bachelors degree (probably sociology or some other nonsense degree) who has no real life experience nor does he have any actually knowledge of ford vehicles or customer service. I spent thousands of dollars on a ford warranty just to discover that factory defects of my transmission aren t covered (at this dealership anyways.) If you re reading this please take my advice and do as I did, take your vehicle to Priority Ford in Norfolk to get honest service performed on your vehicle. - Future Chevy or Dodge Owner.

- Responding to the owner s message below. I asked for the service directors contact information and Walker was impossible to reach. Maybe he should learn to lead by example.

Service only review***

I had my truck serviced here 2 weeks ago and I will say my experience was less then desirable. Just being in the service area I could hear so many customers dissatisfied with there service. A women in front of me came in for a state inspection and they changed her oil and did the 30 point inspection and rotated her tires instead. They had no awnser for why the mistake was made. Calling a service department multiple times to have it not awnsered and get a voicemail is unexceptable. At least pick up and ask me to hold. The people there are very unprofessional and like another user posted, it is pure chaos in that shop. Before you trust your vehicle here just walk in to the service center and sit down for 5 minutes. You will see exactly what all these people leaving bad reviews are talking about. Bottom line, don't use them just because there close by, take the extra time and drive to another more reputable ford dealer.

Parts department review*****

When I ordered the parts everything was fine and timely. When I showed back up to pick them up the following week, I walked up to the counter and said I'm here to pick up parts. The women starred at me blankly and then Rudly said, what parts? Hahaha seriously??!?!?!?

Great customer service. Our sales rep really tried to make it a easy and red tape free buying experience . she was also great with my kids

I loved it. It felt like they were trying to get me the car I wanted instead of "sell" me the car I wanted.

In all my years of buying cars this was by far the best experience. Morghann and Leon went above and beyond. Two of the finest people I had the pleasure of doing business with.

I strongly recommend Beach Ford off Virginia Beach Blvd to anyone looking for a new vehicle. Mr. Eaton made my car buying experience an absolute dream come true. I couldn't have asked for better service. And to top it off Mr. Eaton paid attention to the things I mentioned and surprised me with my favorite color SUV!!! I will continue to use Beach Ford for all my and my family's vehicle purchases.

Absolutely the worst service experience I have had at a dealership. Crazy how such an easy service as an oil change can be screwed up. Did their survey and left my contact for management to contact me but apparently I wasn't worth their time to contact. I would recommend these guys to no one!

My salesperson was Lindsey Snaverly. Complete professional and was not pushey. I will buy from her again.

Left my 2019 Ford Ranger for service Early Bird on Sunday night, dealership closed. Will advise and rate after I pick up vehicle.

They work very hard to make you happy with their service and their product

Our buying experience was excellent. Anthony Crichton was friendly and knowledgeable and we didn't have any stress or pressure to buy any accessories or add-ons that we didn't want. We will definitely buy our next vehicle from Beach Ford and recommend others to go there also.

We had a great experience purchasing our pre-owned town and country! Bobby was great and everything went very smooth! Will definitely use them in the future!

Tried to get an oil change and state inspection. Scheduled an appointment for a Friday, came in, and was told they couldn't fit me in that day (this was at 8 am). They "managed" to fit me in Monday. They then rejected my state inspection due to the window tint (I have never added a tint to my car, this is the tint the car came with) and told me they couldn't fix the issue. When I took it to a tinting place to get it fixed, I was told that it was not illegal and they couldn't fail me for the issue. I then printed off the law, highlighted the part where my car was legal and brought it back in. They told me they needed to talk it over and told me to come back the next day, first thing. I came back the next morning and they had not talked it over yet, and made me wait until 9:30 for them to decide that it was a "grey" area and still rejected me. 4 total trips and they still didn't pass my car that is within state regulations. This isn't my first issue with this dealership. They don't seem to care about my time at all and have terrible customer service.

Perchanda Freeman was friendly, courteous, and very helpful.

I had a great experience at Beach Ford. I recently went in for a simple oil change and in addition ended up getting a tire rotation as well as my fluids in my vehicle checked and replenished. I want to thank Gary in Service Dept for the awesome experience. He was very professional and made sure I was out in a timely manner. I'll definitely recommend Beach Ford to others as well as stay a loyal customer.

-Britt Murray

Kevin is wonderful! He helped my husband and I find the perfect car for our budget and family! Much love!

Had a great experience with Anthony Crichton and Sandra Hennet, and my new F-150 is great. Thanks and I highly recommend this team.

Where they treat the customer like $h@&
I took my car for service and they didn t bother to meet my needs. I can honestly say that I rather drive 10 more miles to another Ford dealer for all my needs

Horrible experience. I have been leasing from Ford Credit for years. This place ran my credit along with my husbands 4-5 different lenders. Diana in the turn in dept gives alot of bad information. Fortunately, went Priority and got a beautiful car with no problem.
Stay away from Beach Ford!

Dont buy from this co. or let alone let them work on your vechicle . i brought my truck in for a tune up the broke the plugs on my engine because they used a air Compress air gun to remove my spark plugs and and told me I need to pay them $5000 to get fix yeah great company for stars my a**

Beach Ford service department has been great in the past, but recently there has been so much changeover in the service department I have been very disappointed.

Excellent service center! They have a wonderful and helpful staff. A+ experience! Highly recommended.

Great all around experience. Emily Scott was very professional and made my purchase smooth. I would recommend Beach Ford to anyone whether they are buying new or used.

Have bought 2 cars here. Customer service is awesome and Emily Scott the sales person is amazing!

Went for service on our truck. Would have deserved 5 stars BUT when I got home, discovered that they neglected to notice that inspection was out of date.

Service department lacks organization severely. I scheduled an appointment for an oil change and VA inspection. I was told on the phone it would take an hour. I showed up for my appointment 10 mins early. No issues checking in. I settle in. 2 hours later I notice my truck hasn't even made it in the garage. 6 1/2 hours later.... I get my truck back. Unbelievable. There was no excuse or apology from the staff. They saw no problem with it. My lesson learned, drop the truck off for service and leave. I naively thought when they said it would take an hour they meant it.

I needed to replace tires/fix a cracked windshield. I decided to go elsewhere. The other company finished the work quickly, professionally, and without hassle. They offered to have the glass company come in while they replaced the tires. That's what I call customer service. Everything worked out flawlessly. (Costco- the best at everything)

I called Beach ford later to see if I could drop it off for a re-inspection. Over the phone I was told 'no problem, it only take 5 minutes. Come by anytime! Re-inspections take priority." I took their word for it. Dumb me. I drove there an hour prior to closing time. "We can't do it now! We don't have the inspectors here." Me, "I just called you and asked this question."

Their response, "come back tomorrow around 11. We usually have a long line so I would expect a few hours." Nobody in the service center cared nor acted like I was important at all. They just wanted to get off work and call it a day. I understand that but goodness, why tell me to come in if you can't do it?!

i wasted another hour that could have... Should have... Been handled properly on the phone so I wouldn't have wasted time going there. They took time away from me that I should have been with my family.

My patience is done. Beach Ford is a huge auto store with some great cars/trucks. I thought about replacing my beloved F150 with them as it is over 11 years old (single owner 2005 F150 crew cab lariat). Beach Ford will not be getting my business. They clearly do not value their customers time. I have held on this long with the truck, I can wait until I move again for a better Ford store.

Ways they can improve:1. handle appointments better and possibly lower the burden on the maintenance center. If you cannot adhere to appointments, Make sure you tell the customer upfront. 2. Ensure your telephone call personnel know when people are working. If the VA inspectors leave at 5pm, ensure you tell that to the customer.

If you have time, a wife who doesn't work and can help drop off a vehicle, or generally like spending hours in waiting areas.... The service is ok. If you value your time: seek out another Ford service center or go to another reputable company.

I have never been so disappointed with Ford than I am today.

Our 7th excellent car buying experience at Beach Ford! You can rely on Tony Perez and Mike Z to always be professional and deliver exactly what you want! Thanks again for making it all work guys and on short notice! Love my new Edge!

I was looking for a new vehicle but not mentally ready for the hassle that many dealers often give but I will say that the people that helped me never hassled me. I was the aggressor in this purchase. That was one of the reasons why I chose Beach Ford. Mr Milliken was pleasant and so was the financial advisor. Thanks BeachFord for this positive experience

I bought my Fiesta at Beach Ford in 2010 and have never taken it elsewhere for service. The service reps are always very helpful in assisting me with my requests. In this particular instance Tom was friendly and got me in and out in the projected time. A+ experience!

This was a special order Edge. Mat Malbone took great care of us. It took a while for the car to get here but he kept us informed all the way through delivery.
I would certainly recommend Beach and Mat to anyone looking for great sales team.

I love the best quality customer service that I was given from my salesman (Mr. Tanner Baine)

Best experience I ve ever had purchasing a vehicle. Emilly Scott is by far the best salesperson I ve come across. The process was easy and efficient.

Love this place. But a car from here. Didn t not hassle me at all went in told them down payment and monthly payment and car I wanted. Did what the needed to do. Good sales and parts dept. also service is one of the best in the area.

Beach Ford was great to work with. I have a 2017 Mustang GT that had an issue with the paint not matching between the metal and plastic parts. Greenbrier Cavalier Ford where I bought my car and have had all my service done for the last three years blew me off. I called Corporate Ford and they referred me to Beach Ford. The service manager, Lucas Ryan made it all easy for me. They source their body/paint work to Stock or Modified Bodyworks Inc. which did a very nice job of matching the paint. Beach Ford has become my preferred service location for my Mustang.

I had a great experience buying my first car today. The staff was great and Emily Scott did a wonderful job with working with me on finding me a car i liked

David Swoop did an excellent job at helping us find the car we needed for our family. Beach Ford has respectful representatives that go all out to make you feel welcomed. Tom Barton Sr. came over and talked for some time as well. A delightful man. This dealership is about business; with a family heart. No high pressure sales. I recommend Beach Ford. I received a good vehicle at a fair price.

I also enjoyed the BLT from the short order restaurant.

Had an issue in the service department but when brought up to management they went above and beyond to fix the problem. I appreciate the service and follow-up from the entire management team.

No pressure. Answered all the questions, Catherine ghianni is the person to ask.

Awesome service today! In and out in less than an hour!

I contacted all the dealerships in the area, and Beach Ford hit the price I was looking for after being the most informative in replies to me. Driving an amazing 2012 Ford Fusion now, thanks Beach Ford! =)

I have never been more disappointed in my service with Beach Ford that I received today. I had my tires replaced, received a call that I had a bad tire pressure gauge. I previously replaced one of my tire rims with a used one. The cost would have been $192 to replace this. Luckily I know about cars and knew that I did not have a tire pressure system in my 10 YEAR OLD CAR! When I called back to verify that they were trying to sell me something that I don't have in my car they explained that he took 1 tire off and said I needed a new tire pressure gauge. I FIND IT EXTREAMLY HARD TO BELIEVE THAT ONLY ONE TIRE WAS TAKEN OFF AND THE REMAINDER OF THE TORE PRESSURE GAUGES WERE NOT CHECKED. ANY MACANIC should know that if three tires don't have a tire pressure gauge and one that does something doesn't add up. What doesn't add up is I don't have the tire pressure system!!! So your company would have let me pay for $192 for a system that I don't even have. I take my 10 year old car to beach Ford so I don't have to be scammed. This makes me question your establishment!

I came for a tyre rotation and oil change appointment at 8 AM, it almost took 2 hours, the waiting area is nice and there is reasonably priced food available.

Excellent service and Mr. Manuel, a professional, very friendly and attentive to the client. Very pleased with the service. Thank you very much and they are 100% recommended.

A friend recommended working with David Swoope and we would make the same recommendation. Worked with us to figure which features we needed on our Expedition. Picking up the vehicle was a great experience. Thanks David!

I am extremely happy with my purchase of the new Escape XLT. The customer service at Beach Ford is hands down the best I have ever had at a car dealership. My salesman, H.B. was extremely nice and very informative about the car and payment options. Coming from a family who loves Fords, they were happy to see me receive such good service on my first brand new Ford. Outside of my salesman, the GM Mike Z. made an effort to come and speak with both me and my parents while we were looking at different cars. My parents and boyfriend were so impressed by the service that I received, that they plan on having their future purchases of cars come from Beach Ford, even though they live in Northern Virginia. Thanks again for all of the help that you and your team provided.

Great dealership very informative and helpful. Ask for Emily she will not disappoint

I enjoyed my experience all around at Beach Ford! No pressure but knowledgeable and friendly employees!

PURCHASED A USED CAR HERE, GOT FOLLOW-UP, SCHEDULED SERVICE AT BEACH FORD: Denise was incredibly professional and very knowledgable about the services provided at Beach Ford. She was quick, efficient, provided friendly and courteous customer support, and overall made the experience very positive. I also requested to speak with MATT MAHANOR, the mechanic who worked on my vehicle - he was more than happy to speak with me and answer questions about my vehicle, and he was knowledgable, friendly, and professional. Despite my vehicle NOT being a Ford (but purchased used through Beach Ford), I was treated with the same respect, courtesy, and efficiency as all other customers. Even though I only had a simple oil change and check-up done, the staff treated me with incredible professionalism as if I were getting major work done. Thank you!

I worked directly with Chris. I was extremely impressed with Chris from the moment we meet. Chris was not a pushy salesman he listened to my concerns and needs and helped me based on that. I would recommend Chris to anyone needing a car. Excellent experience. Thank you Chris.

Great customer service. Good working with Mr. Malbone again very professional and extremely easy to work with. Highly recommend going to him.

I had an amazing experience buying my 2015 Ford Focus ST at Beach Ford. First, it's the no pressure sales approach: they don't try to get you with the stereotypical sales tricks, if you just wanna test deive and then go elsewhere to explore your options-sure, no problem. Afterwards they'll follow up with you but won't be bugging you with a ton of calls/emails each day. And second, it's the attention to details- they will go over and explain absolutely everything, go above and beyond. I'd definitely say they are looking long term and not just trying to get a quick buck out of you and that's a great way to retain a customer for life. Overall, I'd no doubt shop with them again and recommend them to others.