Mike Dudley of Beach Ford was a pleasure to work with. He was able to help me get my child a new vehicle at the best interest rate I've ever gotten on any vehicle I've ever purchased. I hope to be able to purchase a new truck from them and receive the same top notch service as I did today.
Awesome experience as always thanks to Emily and Bobby. After buying a car for our daughter from an auto dealer on military highway and discovering later that we bought a really bad car and the dealership had to have known what he sold us. We will never buy from anywhere else. Thanks Beach Ford!!!!!!!!
Sean displayed excellent customer service. I recommend him and Beach Ford to anybody looking to avoid hassle!
Michael Varick was my salesman. Great guy, not pushy, and gave me all the room I wanted in this process.
They are very respectful and fast, as soon as i walked in the employees offered a helping hand. I took my car for a anmuel inspection and it process didn't even take long im very happy with their work and glad i went with Ford.
I will never go here again. So at the beginning of this month I had just got my Mustang that only had 18k miles on it. So it was still covered by the factory warranty, once I got the car I noticed two big things were wrong. The A/C didn't work and my breaks squeaked.....and I mean loud!!! Breaks squeaking is a clear sign that they need to be changed, even though they work just fine. The first time I took my car to Beach ford they told me that my breaks were fine.....they weren't. I went back the next week and asked them to look at my breaks again because they are really loud and you can here them at EVERY stop. I also told the receptionist that I wont accept "Your breaks are fine" or I was going to lose my cool. I get a call back saying that it was my rotors that was making the sound and my car should be good now, plus my A/C was working again (the only thing they did right). Altogether Beach ford had my car for 5 days and only fixed the A/C. My breaks still squeaked just not as loud. I feel as though they didn't want to change my breaks because my car is under warranty and they don't make any money off of it. I'm totally disappointed by their service. I will just go and pay out of pocket to get my brakes fixed. Thanks Beach Ford for all the help you didn't give.
Took my Ranger there for a recalled airbag replacement. All went well 5* experience until they call stating they "may have" installed the wrong parts. Had to have somebody else take truck back for me and they already knew they messed up because they told her they put Mustang airbags in it. Inconvenient to have a recall but they handled it well until they didn't.
Really nice lounge area and the staff was pleasant.
Emily was a pleasure to work with. She went above and beyond assuring my purchase went smooth without any issues.
The sales staff are nice but they are overpriced. The service department is also overpriced not to mention they love to tell you about things that are broke that are in perfect working order. Most people fall into this trap which costs them an average $1500, I wish Tom Barton would wake up one morning with a conscience and think about how to build relationships with their customers, not a transaction.
I recently purchased a vehicle from Sean Murray and he made the whole car buying experience great. Highly recommend him if you are looking to purchase a new or used vehicle.
If you don t have an extensive amount of work that needs to be done on your vehicle don t go there. They are in no hurry in the service department if it is not a lot of labor hours for their mechanics. You are welcome to sit for hours in their lobby.
My 5 star rating solely goes to LUCAS RYAN, service mngr. He went to bat for me on a part of my vehicle that was solely and issue of a poorly made part of my vehicle and FORD MOTOR COMPANY refuse to replace , only if I pay, and he did the best he could on my behalf..I praise his customer service. The unfortunate is I will never purchase another Ford again because they refuse to take ownership of their end
I don't know what I was thinking but I brought in my Fusion a couple weeks ago in search of a new key fob remote. They wanted to charge me, absolutely no exaggeration, $280 and and $80 "programming fee". 360 dollars?? I went to the dealership I actually bought my car from and they gave me a FREE one and programmed it for FREE. BF also wanted $260 for an AC charge?? London Bridge Auto on VB Boulevard does AC charges 60 to 100 depending on the amount of freon you need. I'm fairly certain Beach Ford is running an actual scam and I'm baffled that people would spend their money here.
Mr. Barton, I would like take this time to commend Mr. Tom Best (service advisor) and Mr. John Whitehurst (service technician). Their service, accuracy, and courtesy to me through the years have been exemplary. Tom and John "go the extra mile." It is a pleasure to take my vehicles to them for service. You should be quite proud of them. They are working and representing your business in the highest way to the highest standards. Thank you, John Ortt
My 2011 Ford Escape was in for a recall something to do with the computer. I was told when the appointment was made I would be waiting for a couple of hours. I was not there long at all before they came and told me that I was fixed and ready to go. As usual I am very impressed with my serivce person Tom Best and his team and staff. Thank you.
The wait time here has greatly increased over the three years I've been dealing with Beach Ford. Overall, a good experience, however some of your service advisors need customer service training. Mallory was quick and efficient with paperwork. Do wish Tom Best was still a service advisor...the one person I knew I could trust with my car. Also, the online service scheduling is slightly confusing, and wound up scheduling me for services I did not need or request.
Michael Dudley was the best. Sold me a F150 and had such a nice optioned truck that smoked theproce of dealers on the east coast. Drove from NC and bought it! My brother liked it so much he went and bought one too!
My family and I have been buying cars from Beach Ford for over 50yrs. We are always very happy there team. So why go anywhere else
Tk salesperson and staff at Beach Ford are awesome. During the tropical storm and after my salesman was off of work, he stayed until I completely taken care of. I am truly impressed from the salesperson, financial person and a top sales rep. I felt truly special and love my new Mustang GT. This was my first car I ever brought on my own and will let my friends and family know where they can get their future vehicles at a great price and awesome customer service!
Catie in service is the best! Told her what was wrong with my car and I was put in a rental within 30 minutes. Unlike cavalier ford who gave me the run around about my warranty and couldn t look at my car for another 2 weeks.
This is not my normal shop so this was my first visit here. Great service! I needed to have In-Warrenty repairs completed on my vehicle. I dropped my vehicle off the night before at the drop off box. Fill out the envelope with the details place your car key in the envelope and drop it in the secure drop area. Next morning they called once they had a direction to move forward with repairs. The repairs were completed that day with no issues. Friendly staff, overall good experience
The service departments customer service definitely needs work. Those that answer the phone arent very knowledgeable. I was assigned to Katie but I have never spoken to her and never received a call back.
From the moment we stepped on the property, my daughter and I were treated like family, and we couldn t be happier with her new Escape.
Knowledgeable, professional and courteous customer service when trading up my Fusion to a newer model. Mr. Sean Murray was extremely helpful and knowledgable about the vehicles. He, and the closing manager, made for a very pleasant experience! Would highly recommend Beach Ford to anyone. And now with increased capacity for service, the wait time for routine maintenance is minimal.
Amazing service!! If you want people who truly care about what you want in a vehicle, they are the ones to go to! James Milliken is the one that helped me and my husband, and I couldn't ask for anyone more helpful.
Complete waste of my time. Applied to an employment add. I have over 20yrs experience but they want to pay like I'm a teenager who still lives at home. If your business is a revolving door then you may want to start paying a fair wage that's equal to experience. Remember, you get what you pay for.
Tanner Baines was a terrific salesman and very easy to deal with. All personnel did their very best to make my car buying experience a pleasant one.
They had my truck for 2 weeks in service and haven't even touched it. And all I get is the run around. One person tells me the parts are in. The manager says their on back order. Another person tells me the tech is at school for training. Horrible experience.
This is my second car with Beach ford, Emily made the entire buying process so easy for me. I didn't feel pressured and made me to feel at peace and comfortable through out the whole process. She never made me feel like a paycheck and wanted to make sure i got what i wanted. Ask for emily scott and you wont regret it! Thanks Emily!
Hands down the BEST dealership experience I have EVER had - courtesy of Emily Scott (sales consultant). I'm sorry I didn't buy a Ford, but I bought a childhood wishlist Jeep Wrangler JK and with that came a wonderful experience. So I take it back - not sorry. Emily was as down to earth, honest and real as one could get. She maintained her professionalism, was upbeat, personable and down right a joy to work with on the sale! Never once did I feel I was in bad hands, never felt I wasn't a priority and never felt deceived or skeptical . If you want a dealership with a staff member to change your perspective on car buying...Go to Beach Ford and definitely ask for Emily!!!
Unfortunately your dealerships management and business model lost you a purchase ready customer. I went and bought a comparable better equipped vehicle that same day from a different dealer for 5k less.
In between coming in $2,500 under what a second rate shady car dealership offered me for my trade in, it took you over an hour to come to that number when I explicitly expressed I didn t have time. When I came up to see what the hold up was, I saw a manager giving a group of people a show and tell lesson of my vehicle while I was trying to get on with my shopping experience.
Your trucks are overpriced by 3-5K which i was able to show you on KBB and Nada. I was an educated buyer and your management was unwilling to flex to come close to a fair market deal on purchase price AND trade in value. In addition to them being unwilling to flex, you came back to me with no counter offer or any way to satisfy me and bridge the gap as a customer. That is why we went back and bought from Checkered Flag Dealers (our third car from them in 15 months).
I don t write this email to bash you, rather your sales managers and the process your dealership is practicing. You have the inventory, but making me feel like an afterthought priority and non valued customer lost your a car sale.
Very Respectfully,
Jared
Lucas Ryan, Service Manager is a HERO!!! I blew out my tire close to Beach Ford yesterday at rush hour and was able to make it into the service entrance with 1lb of air left. Not only did Lucas come to the rescue with a tire in stock, he was able to get the technicians to install it right away. If that wasn't great enough, my regular service appointment was another 2 weeks away but Lucas went ahead and had them do the inspection and change the oil too. They did all of that in an hour. I really needed help yesterday and Lucas made it happen. I can't thank him and the technicians enough. They turned a really bad and scary situation into a great experience!!! Thank you Beach Ford!!! I am definitely a Raving Fan!! Pam Sawyer
Bobby Randall did an amazing job getting me into my brand new Focus ST at an affordable price. If your looking for a new ride he s the man to see
I bought a brand new ford transit last year.
I love it.
I drove 54,000 miles with it, 4,000 miles ago I started to notice a ratling noise and vibrations while driving which I suspect is a bearing( i have a honda civic and I had to change the bearings at 200,000 miles because of the same symptoms).
So i took an appointment because the power train guarantee still effective... Yes i didn't do my tunes up with them because I live 1.5h from this dealership.
The guy told me today that in order to do a diagnosis ( drive the car for 5 min), I will have to pay $118...
I am just disgusted....
Ford build tought.... Next time I will go buy the similar dodge's model .
Emily Scott did an AMAZING job working with me to find EXACTLY what I wanted in a new car! She took her time with me and was VERY knowledgeable on every car we looked at!
Bill is courteous, professional, and provides exceptional customer service! I bring my Escape to Beach Ford because of Bill! :)
Dishonest. The service representatives try and sell you stuff you do not need.
Since 1986 I have purchased five vehicles from Beach Ford. Usually I do most of the maintenance on them myself but have on occasion had to use your service department for repairs beyond my capabilities. Yesterday, a coolant leak caused me to take my 2006 Mustang to your service department. Tom Best was my service manager. In all these years I have never enjoyed as professional service as Tom provided to me yesterday. He exceeded my expectations by keeping me informed about my Mustang. For the first time in my dealings with your service department, I did not have to initiate contact to determine my vehicle s status. My experience with Tom was priceless. As long as he is with Beach Ford I ll be less reluctant to have you service my vehicle.
I recently had Quick lane service at Beach Ford .The service writer (s) are outstanding the service tech did all fluid changes and my 2008 is like the day I purchased. Don't be fooled by back yard mechanics or jiffy oil stores go to people who know their Lincoln's and fords
Service was great and the employees were very easy to work with and communicated everything very clearly. We felt very comfortable getting to know everyone who helped us throughout our buying experience.
Their F-150 is not only the best driving truck in America but is probably the safest truck to drive as well
Tom Best has been my service advisor the last 10 years. He is the very best in providing customer service and recommending needed service.
I love my 2012 Ford Fusion. My buying experience was enhanced by my salesman Renaun Davis who went above and beyond in ensuring my happiness. I plan to keep my Fusion for many years and plan on returning to Beach Ford in Suffolk, V.A. for servicing to help me acheive that goal.
I just called the service department. I spoke to a woman named Christine. Christine had an attitude from the second she picked up the phone. I hung up the phone call. I'm glad that I didnt purchase anything from Beach Ford. The absolute least a company, 'who relies on customers to keep them in buisness', is to have some semblance of customer service.
I had the best experience yesterday. I wasn t planning on trading my vehicles in, was just there to browse but we got an offer we just couldn t refuse. Customer service was excellent and they did everything to help us go home happy! 10/10 recommend.
A little pricey but provides a warranty on all repairs they do.
Tony Perez and his team at Beach Ford made our move into our new Explorer seamless. Thank you!
I had a create experience with Michael Dudley. I sent my mother in law to see him the next day and she purchased a vehicle.
Emily in Sales is awesome! She is super friendly and very helpful!! If you're in need of a new vehicle go see her!
We had a awesome experience. Our sales person Linsey saved us a ton of money. And she worked hard to get us exactly what we wanted. We even went back a month later and bought another vehicle
Came here for an oil change and inspection which I was told should take 1-1 1/2 hours. I've been here for 2 1/2 hours, almost 3 waiting. They are very slow and wasted my time. And I gotta take my girl to work by 5
Communication is the key problem. I called 4 times to just simply ask for an estimate of when my car would be ready so I could prepare for a ride. After getting transferred to a voicemail I called about an hour later to try again explaining last call I was transferred into a VM and I am only checking on an aprox time. She then transferred me again to a VM. I called back and explained in more detail I am just trying to coordinate a ride (not the shuttle). She seemed annoyed with me and said my car was in after market (where ever that is) and she wasn't sure. VM I went again. I called back. She finally got me to Crystal who was helpful. It seems to be a "pass the buck" system in service with no one overly anxious to be helpful. Maybe when my husband's truck goes in tomorrow for his scheduled after market items we can try again!
After an initial poor service visit, I decided to give them a second chance. Bad decision! This was one of the worst experiences with any car service dealers. Becky was rude and didn't listen to my request which caused me to come back and waste more time because it wasnt done the first time. Very hypocritical based on their advertising...customer service is NOT a priority!
Michael Jackson is the man and Doc can help you with any financing needs.
Beach ford has had me car since Monday of last week. I did not even get a rental until Friday. This scenario has become ridiculous. I have been inconvenienced. On Monday I was told that the business hours were until 7 yet when I got there your team member was unable to help me in the slightest fashion. It is now Wednesday of the next week and I have not heard a thing from anyone?!?! I should have gotten a rental that Monday, (covered under Ford warranty) and should most definitely had my car back by now, or at the least gotten a courtesy call. I called a few minutes ago and it went to voice mail?? This is the worst customer service I have ever experienced! No one should have to wait over a week for a defective key that is under warranty.
The sales personnel were friendly, courteous and highly knowledgeable. My wife and I look forward to our next vehicle purchase with Beach Ford!
Overall outstanding vehicle buying experience!
I had the pleasure of meeting and working with Genora Harkey (spelling may be wrong) and she was very nice and made buying the used truck from Beach Ford a great experience. I appreciate everyone being honest and straight forward with me. The dealership is also a very nice place to visit. I will recommend Beach Ford to everyone and I will return there too next time I need a vehicle and or service.
I worked with Sean Murray and he was great! He listened to what I needed in a car and found it. He was able to help with my trade in and made the entire process easy and explained everything along the way in terms that I would understand. I fully recommend him to anyone who wants to buy a vehicle!
RAN MY CREDIT WITHOUT MY CONSENT.
Applied for credit through Ford financial online 3 days ago. Today I get another hard pull on my credit direct from Beach Ford. I have not talked to Beach ford, given them my sensitive personal information, or consented to having my credit profile pulled by them. Unacceptable.
I never knew how car shopping could be such a process. However, Bobby made it so easy for me to make a decision. He knew I had been looking for quite some time for a new vehicle and made the process so easy for me. He topped every offer that was given to me with the lowest interest rate possible. I felt like it was all a joke because my credit score is shot. It wasn t , I was able to leave with my car the same day I did my test drive. I am absolutely satisfied with my brand new 2019 and forever grateful that I tried my luck because I ve had such a hard time with other locations. Thank you Ford!!!!
I recently purchased a car from this dealership and everything seemed to be in order, clean Carfax, proper title, etc. However, after paying near full market price for a car that seemingly had no issues, I received a call from my insurance agent stating that the car had been in a wreck causing over $9,000 worth of damages, which, as previously stated, was not disclosed to me upon purchase. It took me over a week to get in touch with the upper tier of management, as they continuously dodged my calls in order to avoid dealing with this issue. After finally getting in touch with them, I was told that, in essence, it was not their problem any longer since they had sold the car, however in the state of Virginia, it is illegal to sell a car without disclosing its full history to the consumer. All in all, I would not recommend this dealership, however, if you choose to purchase a car from them, be very careful and take your time thoroughly inspecting it as clearly, they have no problem taking advantage of customers.
Was having trouble syncing my phone to the car. Pulled in, ask if I could get help with it. The service advisor came out and three minutes later it was done. No charge.
Great experience very easy to work with the salesmen and everyone seemed friendly.
Just left the Beach Ford parts department and must say that this is a very efficient team of people that know how to take care of their customers. Friendly, and very knowledgeable.
Worst experience I've ever had trying to buy a car. What was posted on their web page was not the same they offered face to face. Over 2 days I wasted almost 6 hrs of my time and made 2 trips from Greenbrier in Chesapeake out to their Lynnhaven store. I walked out both days due to misleading information and a basic " bait and switch" scam. I went to Cavalier Ford, had an awesome experience, and happily left with a car.
This was my first time being in the dealership since the remodel. It is beautiful. Manuel Dela Cruz was an outstanding salesman. I am very happy with my purchase experience and my new Fusion!
BUYER BEWARE
I purchased a used vehicle from Beach Ford less than 3 years ago. My credit is less than perfect, so I ended up financing with their sister company Bay Shore Financing.
The price was almost double Blue Book value for the car (before financing - in the end I'll end up paying them almost 3x the value), but it seemed like it was in great shape and they assured me that they thoroughly inspect their cars (the car had less than 60,000 miles when I bought it).
Now less than 3 years and less than 20,000 miles of driving the car, it is a total loss. About 6 months ago I had to replace the radiator and now the transmission is out.
I was extremely diligent with the maintenance - synthetic oil change every 5,000 miles, and all fluids were topped off each time.
At this point I have paid over $10K (for a car worth $5500 when I took it off the lot), and I still owe another $4000 (due to the high interest rate they charged me). I didn't mind paying so much more for the car when I got it because my credit isn't very good and I thought I would be able to drive the car for the entire duration of the loan, and maybe a couple years after it was paid off.
I asked if they would work with me given the fact that they sold me this lemon (that they have already made double the asking price for), but they would not. I know that it was my mistake in buying it, but I think most reputable people or companies would see this as a total scam. It's one thing to charge someone with bad credit 3x a value of a car; I get it - it's a risk and they need to make money based on the risk.
That said, it's another thing to charge someone 3x the value of a car that will be a complete loss after putting less than 20,000 miles on it. BUYER BEWARE, NEVER BUY A USED CAR FROM THIS LOT. You will be sorry!
This was by far the best car buying experience I ve had. All of the staff were extremely helpful and understanding. They weren t pushy nor intrusive
Love Beach Ford service center. Always take good care of my 2003 Mustang and don't break me on price.
Fraud. Only way to sum up the service branch. I came in to get a new key made and after I was ignored over and over on the phone and had to drive in (worst service I've ever experienced), was told that a simple problem would cost over $1,000. When I called BS, they were magically able to fix it for $100. Nothing can explain it but inexperience or fraud... And clearly they've been around for a whole, so fraud is the only explanation.
Had a great experience buying my F1 50. Jane my sales person was great. everyone I dealt with was super and got a good deal and great Financing with Ford
I've been pleased with the service of my two vehicles. The pricing is fair, never had any surprises with the maintenance and they have a comfortable waiting area. Service Advisor Janae Smith has been pleasant to work with.
I had a terrific experience at Beach Ford. I am new to the area and took my Ford vehicle for a state inspection and some regular maintenance work. I had my new plates sitting on the passenger seat with the stickers stapled to my new registration. I was going to put on my plates after I got my state inspection later in the day. When I went to pick up my vehicle, the service department had already installed my new plates and had everything ready. My vehicle has never run better. I will be a regular customer of Beach Ford in the future. I appreciate my service advisor Carl and the technician Kristopher. Thanks very much for making my visit a very positive experience.
It's a dealership need I say more. Only 2 things guaranteed there are ford's and service dept assistant Tom Best.
Bought a Mustang from Beach Ford a month ago today, and i'm loving it more everyday. Our sales guy Sean is the MAN! We were about to buy from Priority, and he not only got my Wife and I a better deal, but he treated us with respect and professionalism the entire time. If you're looking for quality, Beach is the place!!
We had a great experience purchasing a used car and trading in my old one at Beach Ford. Bobby Randall was personable and professional, without being high-pressure. We will purchase our next car from him, too, when the time comes.
Brought my 2005 Ford Ranger in for Emergency Service and they tackled it the very next day and was ready for pick up before close of buisness.
Mark Vasiloff was a great salesman. He was very helpful, knowledgeable and accommodating. He was present, but not pushy and did his best to get me out with a new car as quickly as he could. He even bought me lunch when things started to run long. I bought my previous truck at Beach Ford, which lasted me 14 years and in 15 years I'll buy my next truck there as well.
Mr. Tony Perez, "Doc" and the rest of the Beach Ford team was awesome! My car buying experience was the easiest ever! Thanks!!
Just a really great place to buy a car. I've bought three cars from them.
I'd like to thank Sean Murray, Doc & Crystal for their outstanding service! They made my car buying experience very pleasant. They displayed excellent customer service skills!
It was a pleasure working with them and I would do business with them again in the future.
Thank you...You guys ROCK!!!
Beach Ford you have an excellent team working for you and for the reputation of Beach Ford!
Wonderful experience, not your typical Car Dealer- from Start to finish- all experts.
The sales personnel is the reason i buy my cars/trucks at Beach Ford and the Service that i have received in the past 10 years of owning a Ford has been awesome. Thanks to Tom Best for the best service experience I have every received in the automotive realm.
Everyone was very helpful in finding exactly what my family needs, for a price I can afford. I will positively be buying from Beach Ford again in the future.
This place is amazing. Everyone is so nice and helpful. I wanted to see a car here but it was at a different location so they brought it closer to me and worked with me to get the lowest price! Amazing experience!!
beachford.com
