Bay Ridge Subaru Reviews

Subaru on Cropsey Avenue was a wonderful experience . I came in to Subaru dealership with three problems first I had to get my tires adjusted because the light was on in the panel of my car so that alerted me that something was going on with my tires, I also needed an oil change and I had a screw missing from my car door. I called up and they gave me a appointment for the same day. I drove in and I was out of there in an hour..they were wonderful they gave me hot tea, cookies, and I was on my computer when the gentleman came in to tell me my car was ready to go. I love my Crosstrek. Thank you Subaru .
Karen Fitz

Each and every time I interact with Bay Ridge Subaru, whether in person or on the phone, everyone there exceeds expectations from the very start.

Courteous, responsive, and informative - they provide the service they said they would.

Pleasure visiting them always.

Nice sales people. Not too pushy, but also a little too complacent. Don t offer great prices, not willing to budge on price, but clean and friendly people inside the dealership.

Best service department excellent staff especially Marc and Andrew.Had to have some major work done on my Subaru Impreza these guys went above and beyond to help me out.Was able to get my car back in a day.

Not trustworthy in any way shape or form.

Disorganized, apathetic. Not knowledgeable with all tech features per vehicle. In essence - the worst shopping experience I have ever dealt with.

My vehicle could not be released due to a faulty dot matrix printer. It took six days to obtain my vehicle off said lot. Six days to get a new dot matrix printer. Ummm yeah. Ok.. Do you have a bridge to sell me as well?????

Btw. As you walk/drive into the service entrance the ceiling has cracked lead paint. I m sure your family will embrace this complimentary bonus!!

Buyer beware in so many aspects. You lost a long term customer. I m completely befuddled how you manage to stay in business.

Scheduled my NYS inspection and 6,000 miles service by phone and they were attentive and flexible accommodating my schedule needs. All is very well organized and there is no wasted time for customers.

A great buying experience. Joseph Teti was knowledgable and very helpful and did not try to "hard sell" us.

Great first service experience.

I had a wonderful experience working with Pamela Morgan for the airbag recall for my 2009 Outback. She was very personable, kept in communication while the vehicle was being worked on and explained everything that was being done in great detail and with patience. I couldn't have asked for anyone better to work with and her professionalism and courtesy reflects great on the whole service center

Marc D Ottavio is the beat asset the dealership has and should be treated with the same dignity respect he shows all the customers who work with him.

Pam, Trish, Andrew, the mechanics. The whole staff overall is awesome. They make you feel part of the subi family and treat you with lots of love. Im greatful for every experience my car and i have shared with these wonderful people.

Please do NOT bring your car here for service. Dealing with the service department has taken years off our lives. We brought our new car (also brought there)in because there is something wrong with the moon roof. They scratched the rear bumper while they were checking it out. Moon roof aside , they tried to take the scratches off, they told us to bring it back at a later date so they can fix it. Today we brought it back. It took them OVeR 2 hours which they said would be only 1 hour. Whatever they did to fix the scratch made it worst! All that effort to bring it back and still have a mess of a bumper. I will give them a negative star if I can. So freaking frustrating

Incredible service! Pamela was thorough, efficient, friendly and answered all of my questions with kindness and patience.

Quick service and inexpensive oil change done without appointment

Cornelius the salesman we had was so helpful and and made everything go so smoothly!!!
He explained everything about the car thoroughly and made it easy to understand how to
operate the car. He had an amazing amount of patience and made me and my husband feel
totally comfortable and we felt like we could trust him.

Just went for an oil change....but when they say express oil change they really do mean express.

The process was easy and painless, no pressure at all. Everyone at Bay Ridge was extremely helpful and responsive. Excited to have my new car. Happy trails!

My 2014 Subaru Outback was recalled to replace a defective air bag inflator. I took the car to Bay Ridge Subaru to have the work done. Pamela, the Service Adviser, was very helpful and had no problem when I asked her to add on a NY State Inspection and an oil change. It saved me from having to make another trip to the dealer. The work was done on time at a reasonable price. Of course, there was no charge for the air bag inflator work. I have taken my Subaru to Bay Ridge Subaru many times and have always had a positive experience. Highly recommended.

Don't listen to the 5 star reviews, go on yelp and other online sources. This dealer is horrible. Drive further upstate or Long island. Avoid paying extra document fees as this dealer is incompetent and small. Took forever to get help and customer service was slow. 42 reviews of 2 star ratings on Yelp and look at all these 5 star fake reviews from their own staff. It's laughable at best. Have fun with sales.

The work is always done quickly and properly so I never have to go back for the same issue twice. The dealer keeps track of required maintenance like oil changes but does try to pressure me for more expensive checkups. Everyone is always friendly and polite.

Fast and efficient service. Up front they will tell you the wait time and it is always accurate or even surprise you because it is earlier than what they can predict, as long as there are no major repair needed.
Their lounge is comfortable, wifi is fast. Their restroom is always clean. :)

I had a short chat with Patricia (cashier), she is the sweetest. She walked the extra mile to offer my son some cookies because my son was tired and grumpy.

They added a new coffee dispenser with Starbucks products in it. I love the coffee and hot chocolate.
This place is always adding something to level up their customer service.

Valet: Friendly. I appreciate every little kindness and professionalism.

Keep it up!

Easy to make an appointment online. Always on time. I don t know much about cars so who knows if they do a good job or not but the staff are helpful, diligent and efficient. When they put on my roof rack they put it over the sun roof (?!?) but next time I brought the car back they moved it when I asked them to. The subway station is just a 10 minute walk away so very convenient.They always answer the phone e and always keep you informed of what is going on.

Bay RIdge Subaru, they are professionals.
Setting up my car appointment was fast and easy, getting there from staff greeting, fixing the car was great.
Well done.

Update,
10/02/2020
Currently I am waiting for my car and this is my 3rd time visit to this dealership, what a professional staff,great place, clean well maintained and organized.
Staff from setting an appointment to receiving you to fixing your car, well done.
I would give them 6 stars.

They were very helpful especially Gerald the Sales Rep - he was very pleasant to work with. Thank you!

Customer service was excellent (esp. Mr. Middleton). Car was presented to me with a tiny ding in it from something having been dropped on it, unfortunate. Mike C. offered to fix that free of charge and I will take him up on that next week.
Love the car!!!

Was very satisfied with the experience i had and service i received when
replacing an unrepairable tire.everyone i contacted and spoke to by phone was pleasant, professional and helpful. Michael O., the service manager was exceptional, He was able to find out that i did have tire insurance to cover the
Tire replacement, I a ppreciated his efforts.

We visited and had a really positive experience in person, which makes what happens next so bizarre. We called back the next day saying we wanted to buy the car. The salesman called back, but I missed that call. Since then, he totally ghosted us!! We sent several emails, called at least four times, and he never returned our calls or emails. Like dude don't you want to sell me a car? We were ready to give you money!! Weird, bad experience.

Very nice place, was in parts department and they very professional and polite. Thank you for your help.

I've been looking for a Subaru Outback for a little over 1 year. I've been to several dealerships. I lost out on 2 good deals due to timing with work. Found this Outback on Cargurus. My sales rep was Joseph Teti. The entire experience was wonderful. Stress free, no garbage sales techniques, no hidden fees...Quick background on me... I was ready. I've done lots of sales in the past in different industries. I also sold cars for about 1 year. Plus the journey dealing with all the car sales guys from the past year. I was ready. So I went to this dealership, Saw the vehicle. It was packed in about 7 cars deep. Joe was kind enough to move all the cars so I can test drive it. I loved it. Pulled the trigger. Said I can pick it up anytime during the week. A few days later I came back and sat with their Manager Roy. He was easy to work with too. Offered me a warranty and a few options but I didn't need any of that. It was all hassle free. I gave a check and boom they gave me the keys. Also, one of their expert Subaru guys Chris gave me a walk through. Easiest and best experience I've had buying a car by far. Thank you Joe, Roy and Chris =)

Fast and reliable but not the cheapest service, especially if you get there early.

Everything was great. The service area people were very nice and answered all my questions and concerns. Highly recommend bay ridge Subaru and their service department as well ast everyone working there !!!

Bay Ridge Subaru is a fantastic dealership with a 5 star service center. No other brand and dealership can compare to the high level of service that you will receive as a customer there! Quick, professional, and an all around great experience! A special thanks to Marc, who always makes it a pleasant experience.

Repair shop is terrible. They spent all day to diagnose Subaru vehicle. After that they had no idea what s wrong with it.

It was a pleasure picking up my new car today! Joe was great at explaining everything to me and took his time at it. The Legacy is beautiful and the second one I have purchased from this dealer .

We ve been taking our new Subaru to the Bay Ridge service center since we bought our car almost two years ago. Everyone we ve encountered there have been friendly, courteous, and professional. There s a certain level of comfort one should have when having their car worked on, and Bay Ridge Subaru provides just that. Pam and the rest of the service team are wonderful. Highly recommend.

If a Subaru is your desire, you really can't do better than going to Bay Ridge Subaru. Ask for Joseph Teti. You will never find a more stand up guy to sell you a car. Really - he's nothing like a stereotypical car salesman. He's honest, straightforward, and reliable. Thanks for everything, Joe!

These guys are always quick and thorough, and the hours are very convenient. Easy to drop off the car, and then they offered me a ride to the subway.

I have never had an experience getting a car like this before. In the past,I would be totally stressed out especially when the salespeople put the pressure on. At Bay Ridge Subaru it was the opposite, I was completely relaxed and felt no pressure at all. Everyone was very friendly and made us feel at home. Our sales representative was a complete gentlemen and answered whatever questions my husband and I had. When our salesman, Cory, called to tell us that the car came in, he made an appointment for us to come when he could spend time with us to show us all the wonderful features of our Legacy. We are completely satisfied with the service and Bay Ridge Subaru and totally excited about getting used to all the things our Legacy can do.

We are buying our 4th Subaru from Bay Ridge Subaru and have recommended 5 friends to look there and find out more. Dealership easy and honest. There is no real need to barter about price. Sale staff experienced and supportive. Maintenance always right on. We highly recommend Subaru vehicles and Bay Ridge Subaru would be the Dealership of choice.

Excellent service all around. Corey Middleton is the best salesman. He genuinely cares. Mike in Finance was great too.

We bought a new car from Bay Ridge Subaru.Peter was very professional. All questions that I had were answered and he was very understanding and accommodating. Do be aware that when you go to sign the contract several options will be offered and some may not be worth it so be sure to ask what exactly you are paying for and if there are any additional fees.

Just picked up my new car! My whole experience from when my lease went into extension due to Covid to now has been fantastic. Cornelius "Corey" Middleton was so patient and helpful for months as I kept checking on pricing and bouncing between 2 models. This is my third Subaru. My first time with Bayridge and I have to say they are EXCEPTIONAL! Everyone there was so happy and friendly. Just a great experience. I highly recommend.

Friendly, clean and Starbucks coffee in the waiting area.

Very good service, low key sales. They have a good product and they know it. Good prices too.

When I called to have my car inspected, at first the receptionist who answered the phone was not sure I could get my inspection done the same day, but then she spoke to someone who said come in immediately. I did and was very pleased, Kevin (I hope that's his name, he was at the service desk) was very courteous and welcoming. His customer service skills - wonderfully pleasant.
The gentleman at the parts window was also very pleasant and customer oriented, I listened to him speaking to a young man,( whilst I waited to buy a travel cup for my Forester) and despite the thousand and one questions the young man was asking, he maintained patience and answered his questions even finding information on the internet for him. In essence my experience for the first time in service was great, as I said I loved it. So I'll keep coming back for service to my Subaru.

Thanks all

Went in for service, everyone was warm and welcoming, and my car was serviced and ready to go no longer than 45 minutes. My first time at this service center will definitely only come here from now on!!!

This was the best experience I have ever had at a dealership. I bought my Subaru from a 3rd party dealer in New Jersey City and they totally screwed me over. When I came to see what was the problem I was shocked. Andrew in the service department turned a horrible situation into a wonderful one. He really turned things around and I left feeling very grateful. Thank you very much for everything!

I, purchased my 2015 Subaru Forester XT at Bay Ridge Subaru on Aug/2014 it was my 2nd Subaru. I, have taken my vehicle to Bay Ridge Subaru service department for the 18 month for regular scheduled maintence.My most recent visit was February 2nd.I was in at 7:30am & out by 8:15am.This is by far one of the best Subaru service departments in the Tri-state area.The Staff has always been courteous,knowledgable & professional.The Louge is comfortable and Super Clean.If you want to properly maintain the Longevity of your Subaur.Bring it to the Pros at Bay Ridge Subaru.Finally, I would to thank the staff for making me a happy customer.

I've had great experience with their service department, they're always very honest and ensure that service is done well.

I've been using them for about 2 years on my 2014 Outback.

-kjo

Bay Ridge Subaru is a wonderful dealership to work with. The staff is very helpful and knowledgeable. There was no pressure to buy. This is my second Subaru, first was a lease, now I purchased. I expect to come back for a third when my son is ready for his own car!

Just leased my first Subaru. Peter was professional, thorough and efficient. It was an excellent experience.

Great transparent sales process! Crosstrek getting complete hood coverage with paint protection film

From the outside Bay Ridge Subaru looks a little dumpy but don't judge this dealership by its facade! We were extremely happy with our purchasing experience and would recommend this dealership and our dealer, Patricia, to anyone looking to get a Subaru.

March 2019
My 2014 Subaru Outback was recalled to replace a defective air bag inflator. I took the car to Bay Ridge Subaru to have the work done. Pamela, the Service Adviser, was very helpful and had no problem when I asked her to add on a NY State Inspection and an oil change. It saved me from having to make another trip to the dealer. The work was done on time at a reasonable price. Of course, there was no charge for the air bag inflator work. I have taken my Subaru to Bay Ridge Subaru many times and have always had a positive experience. Highly recommended.

October 2018
Went to Bay Ridge Subaru for routine maintenance. The service advisor, Marc, explained everything to be done before hand and told me the cost. The work was done within the the time frame quoted and the price was as quoted. This is the fourth time I have had my car serviced and my experience has always been excellent. Everyone at Bay Ridge Subaru is friendly, helpful and professional.

Excellent service. Fast, courteous, and convenient.

Corey really helped me think through my options and everyone was so kind and helpful. Very excited about my new car!

Only been here once, but they fixed our Subaru Outback and it was a surprisingly easy experience! (Although the subway isn't super close by, so getting back home and to there via subway isn't super convenient.)

As always, they try to upsell during service. Came in for a oil change when I first bought the car, and they offered me fuel injection cleaner/fuel treatment, at a ridiculously high price. Something that costs a few dollars at AutoZone and can be added to the engine oil, which takes 30 seconds, they tried to charge me a high price. I understand they make their money of off it, but not at a 600% markup. Sadly, they lost my business and will not be getting another Subaru when I return my lease. Even a 100% markup, would've been $10, but it was way higher than that. The salesperson was awesome and I was in and out with a new car quickly, but the service department killed it. Save your money, go to your own mechanic, save a lot of money. Just keep all the receipts when you sell/return it, and if they need documentation for warranty work, you have it.

I brought my 2016 Forester in for routine maintenance. The service center took my car in immediately and I explained why I was there. I agreed to a comprehensive inspection and service package and left the car for the day. The car was ready in about four hours which I thought was good turn around since they are a busy operation. All the personnel at Bay Ridge Subaru are very friendly and helpful and I will continue to have my car serviced there in the future. I also like the on-line appointment system which is very convenient.

Great service. Fast, friendly, courteous and went beyond what was needed!! I would highly recommend BayRidge Subaru.

I had a great experience at Bay Ridge Subaru. The sales staff was knowledgeable and able to direct me to a car that would fit my family. The showroom was a comfortable and welcoming environment. I didn t feel pressured to buy anything and I was treated with respect. I left with a brand new car that didn t break the bank. I will definitely recommend this place to my friends and family.

I dropped off my Subaru Outback here for an air bag recall. They sent me home in a very nice loaner car. And in addition to replacing the airbag they gave the whole car a once over. My car went into the shop with an annoying rattle that other mechanics said they couldn't fix (but didn't effect the reliability of the car) and came out sounding like new.

I am very happy with the service I received, and so long as I live in Brooklyn I will continue to bring my car here.

Excellent. A great car leasing experience. Our salesman corey was great..no pressure..very knowledgeable and took his time and explained our new car to us. Very easy experience..we love our new car

I always get parts from here, the peoples at parts is amazing also the cashier you will always take care of you if you have questions .

Dropped off car for recall and service was exemplary. Received updates via phone calls and they even noticed that my inspection sticker was expiring which I didnt even realize! they inspected the car and drop off and pick up took about 10 minutes!

I own a Subaru and I needed an estimate for body work. I contacted Bay Ridge Subaru on a Tuesday to ask for an appointment and they said they would get back to me. When I hadn't heard from anyone by Thursday, I went online and booked an appointment. I indicated that I needed an estimate for body work.

When I arrived at the shop at the time of my appointment, the service coordinator told me I would not be seen because they weren't providing body work estimated on that day in particular. I expressed frustration with the lack of communication- someone could have called or emailed me in advance to cancel or reschedule. The service coordinator simply dismissed me without offering any suggestions to resolve the issue.

I took my business to another body shop in Brooklyn with much better customer service and communication.

Peter did a first rate, professional job. He was knowledgeable, helpful and fair. He presented the options we had, did not try to pressure us in any way and did all that he could to make getting a new car a fun experience-as it should be.

making false promises like oil changes and etc then turning your back saying we don't offer that? Should've recorded the whole conversation. Joseph is a liar.

Sitting in Milea Subaru waiting room regretting buying from Bay Ridge in 2016. ( love my Forester tho )Alarm system installed before delivery of my car back then not compatible with work I am trying to do now. Subaru does not have an alarm. Didn t follow gut when salesman introduced alarm guy to us. Rolled price of alarm into loan. Now I have to go to a 3rd party to get alarm out so actual Subaru part I want can work. $$$ wasted

This was my and my husbands first time leasing a car and we could not be happier. We went in having done a ton of research -- and along the way we'd heard stories galore about how car salespeople will pressure you, and how to handle it. That was the polar opposite of our experience. Corey never pressured us, he gave us advice based on our needs, listening carefully to all our questions and explaining everything in detail. He was not only thorough, clear, and candid, but he actually made the process fun. It felt more like talking to a trusted friend than a salesman -- you can't fake caring, and he cared. We are thrilled to be a part of the Subaru family will highly recommend this dealership and Corey in particular to all our friends and family.

Each experience at Bay Ridge Subaru has been good. The staff is courteous, accommodating and professional. Most appreciated is the flexibility of hours, as I have to travel 45 minutes to get there.
My Subaru Forrester is in good hands at Bay Ridge Subaru!

I'd give zero stars, but it's not an option. I had a weird situation where I was leaving town but needed my car worked on. Marc Brown was my liaison and seemed so nice and helpful at first. I made special arrangements for a family member, who was relying on the car while I was away, to pick it up when it was done. I left the country with Marc's quote that the car would be done on a Tuesday, about 4-5 days after I had dropped it off. Sure.

Fast forward to when I'm on the other side of the world, I wrote to see how the car was driving and how things went - turns out the car was still in the shop, no call, no nothing. I wrote to Marc Brown to see what was up. Suddenly it will be TWO EXTRA WEEKS until the car is ready. Would I have gotten it serviced there had I known that? obviously not. Someone was relying on the vehicle to get to work. So, almost 3 weeks later (and a bill half the price of the car's value), it's not even done being fixed, still smells like burning ?? and it now makes a new weird noise.

Fast forward to when I am back in New York. I called back to see what was up with weird noises and smells, got Marc Brown, asked to speak to someone else because I was so done with him. He told me his manager would call me back because he was in a meeting. That was over a week ago. On their timeline, I guess I'll expect a call in mid summer. I'll head to Jersey next time I want Subaru to service my car. Easier than dealing with Bay Ridge.

Bottom line: only go here if you want them to keep your car hostage when people are relying on it, charge you a ton of money, and not even finish the job.

Routinely very thorough inspecting car during oil change . Do not pressure you to approve every item. Costs are fair

I love my new Subaru. I worked with Joe Teti, who made everything pretty easy and straightforward. I did a lot of price comparison shopping beforehand, and ended up getting a good deal from Bay Ridge. So I'm happy.

Service dept pretty disappointing thanx for nothing Andrew

The people who work at Subaru , there are very nice specially Mike the one who help me.He is very excellent. God bless Subau company. Pierre Bernadotte. Thank you for helping me

Awesome service!! I ve purchased my vehicle from here and bringing in for service!! I highly recommend them!

very easy car buying experience and Corey was fantastic. I was a first time buyer and I never felt pushed into anything. Would recommend to anyone. And I love my car!

Purchased a new 2019 Legacy at Bay Ridge Subaru. Following many problems with other dealerships, the staff at Bay Ridge Subaru were outstanding. They were very respectful, hard-working, and informative. My sales rep Corey Middleton was very professional and was one of the best car sales reps I have worked with in a long time. He payed great attention to detail and made sure my purchase was just as I wanted it. Overall, it was a great and hassle-free experience!

Professionalism and knowledge the best. Love Bay ridge Subaru!!!

The service department is amongst the best I've seen!

Yeah, this is not a friendly or efficient service department. It is difficult to get an appointment and then when you come in they treat you rudely. Even if you are there for something simple (like a recall that should take 15 minutes, max) they want to keep your car all day.

When I feel like I need a dealer for something I now go up to Koeppel Subaru in Long Island City, where my experience has been fine.

The service department is just great. There was a while when it wasn't up to the expected standards--but now that Marc D is back all is well! So glad they brought Marc D back!! Thanks!

HORRIBLE customer service. I was interested in purchasing an STI from them and after checking around several other dealerships i asked for the rate from this dealership. The representative i spoke to named Howard was not friendly and actually rude. And never even gave me the rate! DO NOT GO TO Bay Ridge if your interested in a friendly and trustworthy dealership.

Great car buying experience in Brooklyn.Just had 2 recalls on outback waited 2 hours for car not even a cup of coffee. When to Subaru in Pennsylvania coffee tea snack.My daughter has a forester from Pennsylvania big difference in service.

Horrible customer service department, condescending, lying, ripping customers off. I needed to install some OEM accessories. When turning the car in, I was told it may be up to 3 hours of labor at rate $99 per hour, though my estimate was at most one hour of labor. I questioned the estimate and was told not to worry since that was just an estimate. Less than an hour an a half later the car was ready. Charge? Three hours of labor. I contested the three hours - the work was done much faster and could be done only by one person, and how come it was exactly 3 hours of labor and not, say, 15 minutes less? The answer? I had agreed to 3 hours of labor and thus I was charged 3 hours of labor...

The service department is horrible. Taking way too much time to complete a task; felt like too many lies about this part or that part and never their fault. I wish I read all the reviews prior to dealing with them.

The service here is courteous and unparalleled. I was warned several times by different people that buying a new car from a dealership would be incredibly difficult, but the guys here made it a breeze and never made me feel like I was being pressured or pushed into buying things I didn't want or need. They did everything they could to make my first new car everything I wanted. Granted, I did a lot of research into prices and the car options, but I walked in expecting having to haggle and compromise. I didn't have to do any of that. Cornelius made it super easy to explain what I wanted and what I didn't and he offered solid advice without prejudice. I managed to walk in and get a car ordered in one day and picked up in a week. The guys from the finance and delivery team made picking up the car and adding last minute options so simple and they made sure I knew my car's ins and outs. Without this team, I know my car buying experience could have been much different, but thanks to them I'm a proud owner of a brand new 2018 Subaru and haven't had a single regret about it. The follow up contact is A-plus as well, they really make you feel like family and not just another customer. If you're thinking about buying a Subaru, this is the place to do it.

This place is the greatest! I bought my Subaru there in 2011 and used to get it serviced there. Over the years I got lazy and started just bringing it to my neighborhood guy when something went wrong. More recently, it was something big (catalytic converter) and I just had a feeling that my mechanic was out of his league (he diagnosed broken computer system which just seemed a little vague). So I took it in to BRS and got a proper diagnosis, excellent car and customer service, and it was covered under the warranty! ALWAYS go to the dealership and if you have a Subaru, always go to Bay Ridge they are professional, honest, no-bs, no scamming or up selling, very cool people. I have been helped by Mark, Andrew, and Pamela and every time they have gone out of their way to be helpful and make car stuff easy and smooth. If you are sick of wondering, is this dude ripping me off? do yourself a favor and take your car to Bay Ridge Subaru. Don t settle for less, these guys are the best.

i started hearing a noise from my 2016 Out ack on my way to work this morning. I left work early to see if my Subaru dealership could diagnose this for me and possibly schedule a day for me to come back. But to my delight, not only did they take my car right away without an appointment, but my car was ready the same day. This dealership is amazing and extremely professional. Thank you Bay Ridge Subaru.

From start to finish they made the process easy and thorough, answering any questions I had along the way. Joseph Teti the sales person I dealt with was very professional. I am very satisfied with my experience at Bay Ridge Subaru. My Subaru Forester is great!