Helms Bros Mercedes Benz Review

Class act all the way and if you're lucky Danny or Andy will be your service advisors.
2 of the very best gentleman I've had the pleasure of using

- Dr. Robert E. Mason IV

From start to finish my experience with Helms Bros., Inc in Bayside, New York was fantastic. I had the pleasure of working with Rich N. Samaroo. Richs' knowledge, experience, customer service skills and attention to detail are a tremendous asset to Helms Bros. Rich did an excellent job of communicating with me, presenting different scenarios and answering all of my questions. I could not have had a better experience and I could not be more pleased with our new vehicle!

The parts department was wonderful in locating the correct parts needed for my S class turn signal light. It was a bit difficult knowing which parts were needed but they were helpful and found the correct parts for me that was a perfect fit. The only minor issue was their parts department was not easy to find on the map.

On the one month anniversary of the purchase of our new Mercedes, I think back to the superb handling of every aspect of our purchase from Helms Bros Inc. Thank you Sir Jeffrey Stampler for your excellent salesmanship and attention to every detail. I used the title "Sir" because Mr. Stampler is such a gentleman. From the moment I walked in to the moment I drove of with a gifted rose for my wife , the customer service was the best I ever experienced. In the month to follow Helms Brothers Inc. has followed through with correspondences relating to every concern one could have after the purchase of a new vehicle. I am enjoying the new ride and looking forward to enjoying great customer service.

Michael Altamura was amazing! He was incredibly helpful, knowledgeable and got us a great deal - he inspires a rare trust in his customers, we will definitely be back!

This was our first time shopping at Helms Bros Bayside. My mother was looking for a new car an upgrade from her 17 year old car. This was a big change and our Salesman Michael Lana was beyond helpful and patient. We test drove two different cars and ended up with the second test drive. Michael was very informative explaining all the features and differences between the cars all the while asking my mother what she prefers in a car so he can help narrow down the choices. He immediately informed us of the promotions going on for each car and told us he would try work with us for the price range we were looking for. He dedicated majority of the his day to my family and made the process literally effortless. I have been to many dealerships in my life and this was the easiest dealership I have visited to purchase a car. I highly recommend them and Michael Lana for their customer service and professionalism.

I worked with Maurice Martin, he was professional courteous and knowledgable. I Also like to shout out Racheal and Dennis for there assistance with the deal as well .. I'm happy to have brought my Benz from here .

I'm a resident of Korea and I like the kind explanation. However, when they enter the store, most employees don't look at them or know them. Not all Mercedes dealers do that. It's a shop where many Koreans live and many Koreans will visit it.

I can not say enough great things about our sales representative Calvin C. Our experience with Calvin was absolutely fantastic, he went above and beyond to make sure we found the perfect car. He is extremely professional, knowledgeable and patient, I would not buy another mercedes from anyone else. Thank you again Calvin!!! J&J

I had come into the dealership just starting to shop around Kelvin kindly greeted us and answered all our questions we then decided to leave because we had just began our search. Kelvin had called me a week later to follow up with me and that shows a person really cares about your business. I drove down from Albany the next day (where I work) and experienced the best experience from beginning to end. Kelvin set us up with a test drive and sure enough I was sold. At the actual time of delivery he took his time to explain and show me features of the vehicle. I highly recommend anyone looking for a great experience and customer service to go see Kelvin at Helms Bros. Mercedes

I had the great pleasure working with new salesperson Lisa, sales manager Greg, and finance rep Matt. All three were extremely helpful and overall a pleasure to deal with. After having a poor experience at a competing Benz dealer nearby in Long Island, Helms Bros. was very welcoming and accommodating to my needs in assisting me lease a 2014 CLS. Thank you for your help!

Negative star for the 2 receptionists. These 2 young ladies were extremely rude. When I walked in they did not greet me but they stared at me like Im penniless who can not afford a car there. I told them I wanted to take a look at the sedans but not sure what model I like. They then looked at each other and from their facial expression I can tell they do not welcome me there. Very arrogant receptionists with 0 respect for customers.
(This review's rating is only for the receptionists at this dealership, I have no comment for the other people in the sales department.)

One of the best Automotive Places to buy Automotive Products...

My experience was great. I would recommend a friend or family to this dealership

Jefferey Stampler is an asset he is wonderful saleperson will only deal with him again and again

Nice place. I was greeted by the receptionist who called someone to help me. I had the pleasure of talking to Mike Altamura who was great. I honestly threw on some sweats and a t-shirt that I didn't iron lol and took an Uber over there. He treated me like how we all want to be treated....Like a person and not a dollar $ign. He took his time and went over all of my questions. He showed me cars and told me about all the features. We sat down and went over numbers. I felt no pressure at all. He was a professional, straight shooter and had a great personality. A very cool guy. A1 Service.

We came in here looking to buy a new car. The sales team consists of cut throat salesmanship that is borderline insulting to the client. Within first five minutes, I found myself being pressured into narrowing down on the exact model without being given adequate information such as pricing or the trade in value of my current Benz. After I asked if the price was negotiable, the salesman called his manager who rudely asked me if ever owned a Mercedes? (I don t know if this was rhetoric or ignorance as I was trading in a Benz). I moved to a much more honest and a more courteous dealership found at Rallye Motors Long Island where I got a great deal on multiple cars.

Thank you Helms Bros for a wonderful customer service. I would like to take a minute and appreciate MAURICE MARTIN for his excellent customer service. He was very informational and patient while answering our questions and explaining the deal.. Keep up the good work Maurice. As we planned will see you in 5 years for our next Mercedes.. Thank you for all your service..:):):):):)

John Vass is a wonderful sales rep. He is a pleasure to do business with and provided wonderful customer service to me and my family! If you're thinking of buying a Mercedes and want a down to earth sales rep who is truly genuine, look no further, because this is the guy! Doesn't put pressure and truly works with you!

This is my 1st experience with Helms Bros since I just purchase my first Mercedes. The moment I walked in I was treated like royalty. Maurice was deligent, super professional and just delightful. Once I sat with him, my mind was made up. This man perfect customer service, I m happy to be apart of the MB family. Cheers!!!

Anyone needs for a service on your MB. Find Danny Rhee. He would be the best one you want to get a service from. I don't know him personally and it's just based on my recent experience.

The service at this dealership is excellent. Andrew Han, a sales associate, was able to answer all of my questions and assisted me with any information about the car I was looking to purchase. Ms. Lang, the sales manager, made sure that I was going to get a car that I was happy with. Her first priority was making sure that I got the car I was looking for and that I was happy with my purchase.

I would highly recommend anyone who is looking for a new Mercedes to visit this dealership.

Fantastic customer service without the pressure many times associated with hi end luxury car dealers. I cant recommend Jeffrey Stampler enough! Professionalism at the higjest levels of customer satisfaction!!!

EXCELLENT SERVICE HIGHLY RECOMENDED FOR ANYONE LOOKING TO HAVE A POSITIVE ALL AROUND SERVICE EXPERIENCE !!

editing the review to 4 stars. their service advisors was very helpful

My experience at Helms Bros. Service Center was superlative! Richard Grein and all of the staff are very professional; extremely attentive, friendly and courteous. The service on my vehicle, a 1996 C220 was performed promptly and was returned to me immaculate, inside and out! The waiting area and amenities are also a nice plus.

The representative was awesome. She took time in explaining everything to us and helped us transitioned into our new vehicle in a timely manner. I would gladly recommend Andrea Kass to my family and friends

Waited half an hour for a test drive. No one made contact after initial hello. Need I say more.

Jason, Best sellsperson ever. I went to 4 different dealers and they all try to low ball me. once I got to the room and the price went sky rocking. Finally I found this place and had Jason as my sell rep. He is so honest. Told me everything up front. Nothing changes when I got to the room. I'm so satisfy, I took the deal instantly. I'm driving out tomorrow. Never had such great experience shopping for a car. I will definitely recommend Helms Bros Mercedes to all my friends and have Jason as the salesperson. thumbs up, 5 stars rating.

My first Mercedes purchase and it was a winner. Mikey Mercedes made the transaction so easy and he delivered a great car, everything and more than he promised and it was a pleasure to deal with him. I did not get any of the sit for two hours while the sales person checks with their manager and then the number and deal changes, like I got at Freeport BMW and Millinium Honda on past purchases. . I highly recommend this dealership and see Mikey. He will make sure you drive out with the car of your dreams.

Mr Stempler was very helpful made an early trip to help with some issues with my car thank you.

The best of the best of the best my best experience with helms bros i has the best experience with the top notch service they provided my sales advisor Kathleen she showed me few cars and I like a certain car and upon completion I had met the god of finance the guy that makes anything happens he s soo awesome and kind he made things work with collegue Dennis he s amazing like he really hooked me up with a better car which was more fascinating to me and I like it better compare to silver star motors I had the best experience at helms bros thank you soo much Reggie and Dennis and Kathleen for the amazing support and love and service

Bought a CPO 2016 MB SUV from Helms Bros pre owned dept. Dont publicly post often but the experience was superb. My first benz, love it and the service is 5 star. Had an issue with the car that was an easy fix but delayed me transporting it, and they were kind enough to help me out with the additional unexpected expenses. Salesman Michael Lana very responsive even after the sale, and would not hesitate to buy or recommend to someone else.

Thanks to Matthew Villacis, Sales Consultant and to Helms Bros. Mercedes for having such a young consultant with an impressive expertise in sales and is phenomenal. He demonstrated professionalism, dedication to the company and respect to customers. Rest assured your will get the car you want with no pressure. As a customer I felt welcome and comfortable as he clearly explained in detail what to expect from start to finish. In less than to hours I got the best deal. He truly exceeded my expectations. More power to Matthew and Helms Bros. Mercedes. Everyone including y friends that helped me pick my car was treated with respect. I am really happy with my CLA250 4Matic. I got this in June 8,2018.

Satisfied with all they can provided. Well trained staff can hear everything you need.

If I could give no stars, I would. You cannot reach a person on the phone when dialing the number. In fact, when you choose an option to talk to someone, you are looped back in to choose someone to talk to, and eventually you are hung up on. This is unacceptable for an organization that is reputed to be a service-oriented organization.

It was my first time leasing a car of any kind and I was very pleased with the level of service, especially from my dealer, Herman Ospina. He was pleasant and kind, helpful and always did his best to answer all questions I had. There was a small issue with the arrival date of my leased car but he solved the problem for my very readily and I was extremely happy with the prompt arrival of my car.

I've emailed a couple of times with questions and Herman's always replied within the hour. I also received a number of phone calls and emails, both from the secretary at Helms Bros and from the Technician that will be in charge of all maintenance of my vehicle. This is definitely the level of service I expect from a Mercedes Benz dealership.

1st service was ok, the second time i was told to come pick up the car, "the car was not ready"....waited half hour....still not ready....1 hour later the guy(asian...forgot his name) went down to see and guess what they still were working on the car...then i peaked at the camera that usually shows the guys working on cars down in the garage...by this time i was the only one left in the dealership...the front desk girls had left too...finally about 1.5 hours later, my car comes up and guess what it looked dirtier than i had left it and was not washed because the wash guys had left by this time...no apologies and did not give me the receipt that service was done...the asian guy says he will mail it to me...still waiting till this day!

Shout Out and HUGE Thank You to Mike Altamura for being such a professional. Mike was the reason I was able to get into a GL450 SUV Mercedes. You are man Mike - fantastic customer service from soup to nuts. HIGHLY RECOMMEND

I bought my previous Mercedes from another dealer and when I was in the market for a new one I was recommended to Peter Fearon at Helms. He was very personable and extremely knowledgable about all of the vehciles, their engines and specifications, options etc. No hard sell or pushy sales cliches. We didn't buy the first time we went when he showed us few models. We then shopped at other dealers and priced out the car I wanted - an E250 diesel. When we went back to Peter he gave us a lower price than the other dealers and it was a comfortable negotiation. I would highly recommend him and Helms to anyone interested in a new Mercedes.

I leased my first Mercedes here and had a great experience so when it was time to renew I made sure I went back to the first place. I was disappointed at first that my original sales rep was no longer there but was pleasantly surprised when they assigned Manny Rodriguez to me. While I was with Manny he showed me all of the cars that I was interested in and he understood the budget that I had. He worked hard to get my what I wanted at the price that I was comfortable with. He was warm and genuine and I felt that I was in good hands with him. Everyone that I interacted with was very personable. It was getting late and everyone was heading out and they kept asking me if I need anything (water, coffee, juice or a snack) Do not hesitate to head over to Helms bros and ask for Manny he was great!

Mercedes dealerships have mixed reputations for honesty and integrity. While Helms is not spoken of badly, buying a car at Helms was at first a perplexing experience but turned out to be exactly as I wanted.



I returned to the dealership the evening of 12/19. He had me execute a purchase agreement (for a well below sticker price) that did not include the time-of-the-essence provision, but that listed all the specific features of that particular vehicle. His associate, Gregg Weiss, ran my credit report which came back 'approved'. However, simultaneously, another sales rep at Helms sold that specific car to another buyer. So I had a particularized purchase order, approved credit and no car.

Peter now had to locate an identical car and it took him more than one week to deliver the car. This one came new from a Boston dealership. The sale closed on 12/29/2014 as I had wanted. Hence, the dealership bent over backwards to provide to me a car I wanted and in the time I wanted. I could ask for nothing more and the car is spectacular.

Lastly, I chose Helms for this purchase because they have a world class parts department that helps me maintain decades old cars. That's why I list Paul Brzozowski who knows every part of every car as the reason I chose Helms for this purchase. Helms earned my business over many years.

Andy Lin knows my car so well, He looks carefully for problems and advises me based on that. Great experience.

I had the best experience of my life from the minute I walked in the door. Kathleen Baade from sales and sales manager Gregg Cadwallader made you feel like you were working with lifelong friends. This continued with Gregg Weiss who was able to get me incredible financing. I have bought many great cars from many dealerships but Helms Brothers made me feel like i was out with good friends. From General Manager Suzanne Manager down this is a great place to buy a great car.

Helms Bros is the great dealerships, and I have a good experience with them. I have to say thank you to my sales consultant, Lisa Cotoggio. She is very professional and excellent customer service.

Having had a superb experience the first time around, when I required a replacement vehicle only a year later, Mr.Jeff Stampler was professional, understanding and made the entire process seamlessly easy. Mr Rhee was wonderful and so helpful as well. I will be coming back to Helms Bros without question!

I love this dealership!! They are friendly an accommodating. They go above and beyond to get you in the car you want with all the features would like, I am going on 3 years and preparing to get into a new car an the salesmen an women call and work close with you to make sure your happy by the time you sign your paperwork! Great job an I will be there soon to pick up my car.

Horrible got dupped went for a test drive and bought the car thinking I was getting what I drove it turned out none of the features were included so basically got a shell with a big screen. It's my Fifth Mercedes with them I thought it meant something but I learned that doesn't matter to them. Never again will deal with that dealership helms bros. Mercedes.

First this is the 3rd car I purchased from Helms Brothers in Bayside I can not say enough about this dealership the staff from the minute you walk in are so nice and professional you feel very special when you walk in. I have changed my mind on the last car I purchased wanted something a bit larger Frank my salesmen is amazing. He listens and is always willing to help.He works with you making appointments and is always willing to answer any questions. Frank always returns your calls and his personality is a pleasure. Adam in finance is also very professional and always willing to answer and explain any question that come up. I truly believe because of the service I receive I will always return to this dealership and refer Helms Brothers to any one looking for a car. Thanks for the Great customer service!!!!

Sales Rep Michael A. Makes our 9th car as smooth as leasing our first.

walk in with wife no one made any attempt to address us, very sad I purchase a car from them in 1980.

Maurice Martin is a true sales professional in every respect.I have been dealing with Helms Brothers for over twenty years and I must say ,without exception,he is one of the very best salesmen I have ever had the pleasure of dealing with.He is extremely patient,friendly, and goes the extra mile for his clients.Needless to say,I would highly recommend Maurice to anyone interested in leasing or purchasing a Mercedes.

Melissa was such a great help and so patient with me while I chose my first car! She helped me find the perfect car and got me the best deals. I was confused about the whole car purchasing situation but she explained everything clearly to me and even continued to follow up with me after I got my car. If you re looking to get a car definitely hit Melissa up!

My first car lease and Helms Bros far exceeded any of my expectations. I had been to other dealerships and they did not come close to the professionalism, knowledgable base that JEFFREY STAMPLER has. Ask for him by name. You won't regret it!! He walked me through the leasing process and worked together to get to a price that beat the rest. I signed the same day all thanks to Jeff. And to top it off, after the sale-- he continues to be present and consistent for any future concerns. I got a sidewall tire flat tire on run-flats and he walked me through the process and got me an appt w/ the service ASAP to get it changed. The service center on station road was an equally amazing experience. MB especially JEFFREY STAMPLER and Helms is unbeatable. Ask for Jeff...he's the absolute best!!

On Feb. 13th, I dropped my car off for the ai bag recall correction. This was the 3rd time I had contacted Helms Bros. since I was told before they did not have the parts. A week later the air bag malfunction sign came up again. I made an appointment to have it checked and at the same same time to change the oil (B1service).
I picked up the car at the end of the day and noticed the odometer indicating 140.5 miles. I called the service coordinator the next day and was told they do drive the car to make sure the software works fine and the message does not appear again. I was really surprised to hear they drove the car that long. Should I be informed before or after? Has anyone gone through this?

The best car buying experience ever. Both Larry Kim and his manager Greg Cadwallader are an absolute pleasure to do business with. Will highly recommend this dealership.

I have leased yesterday my third consecutive MB E350 4matic from Helms Bros through the same salesperson, Mr. Michael Altamura, who, once again, offered me an excellent deal. Mr. Altamura is a person you can trust, he will deliver the best for you and complete the deal with transparency and professionalism.

For my fourth messed vehicle at Helms Bros (2018)...

Michael Altamura, who is my contact person at Helms Bros, and in conjunction with Helms Bros, have provided the best professional service for the lease of an amazing vehicle. I keep returning to the same person at the same dealership because, my wife and I, trust that we will get the best deal for the best available vehicle in a professional and friendly manner.

Melissa was very down to Earth, she was always there to answer all the questions I had which were also answered very quickly. She s was very professional and easy to talk to! It was my first time at Helms Bros. and it was definitely a great experience.

Helms Bros. in Bayside has become a home away from home. Since my last review, I have purchased and leased three vehicles. A GLK 350 for my father, a E350 for myself were purchased and a GLK350 was just leased for my wife. The vehicles are just that, vehicles... safe, dependable and above all, Mercedes-Benz! You know your family is safe on the road when all the distracted drivers out there are lurking, or when you are driving alone, tempting the speed limit on a clean stretch of freshly paved highway asphalt! Now, the dealership... the dealership is what counts when you make a purchase AND when you service your vehicle. I can whole heartedly say, without a doubt, that if it were not for the people that are there for me, I would not be taking the time to write this review. You hear it again and again; They treat you like family... blah, blah, blah... but I'm telling you.. they treat you like family!! From the minute you walk in, to the minute you drive off, to the minute you service your vehicle(s), to the minute you do it all over again! I have never, in my life, been treated so well. If you are in the market for a vehicle, do yourself a favor and go to Helms! I did it years ago and haven't given it a second thought since! Go see Mikey for sales, Carmine for service and tell them Pete the Greek sent you! See you down the road...

Jason was very customer focus and very professional from the time we step into the dealership/showroom. We had a wonderful experience with him and hopefully we can do business again in the future.

Adam in finance is incompetent and unprofessional. He says that he will return your calls and NEVER does. He is quick to take your money but is ever so elusive when it comes to receiving a credit. Almost not worth the hassle. Went to have my back bumper serviced and brought in my other benz to receive ceramic tinting. They didn't want to give us a loaner car so I took my car and had it ceramic tinted elsewhere at half the price. They just lost out on business. Called me a week later to return the loaner car that I never had?! Not too organized. Great place to buy a car but would never suggest servicing it here, unless of course it is covered.

Andrea Kass is a top notch sales consultant! John Kunz sealed the deal and I was happy! I spontaneously walked in one Saturday and left with a contract. I cannot say enough about Andrea but thank God for a confident, strong woman that knew her job. If it weren't for her I wouldn't be sitting in my beautiful car. You're the best Andrea and John!!

I am very happy i work with Maurice on the purchase of my GLK350. He was courteous, professional and patient. There are alot of little things he does, that he makes me feel like he cares about his client. Overall it was a 10/10 experience...When it's time for my car upgrade, i will definitely come back to look for Maurice.

Our lease ended and went to return our car. As always, Mr. Maurice Martin, professional and best service you can expect. Will definitely come back to Maurice for our next car.

Everything that I was promised came through perfectly. Unfortunately, the car overheated within the first 700 miles and had to be repaired. I was so pleased with the service I received from MB in Atlantic City and Helms Bros. I got a new loaner, they repaired it in a timely fashion and then flat bedded my new car back to NY. Great Job!

service is exceptional. both the salesman for us were very helpful.keeping in touch even after sale is done. am very glad went thru this dealership.

Very friendly and informative. Remembered our optional choices from over three years ago. Spent as much time with us as we required, whether we were choosing MB or not. He was knowledgeable about the details of other car manufacturers. He appeared to be looking for the best deal for us. He told us of applicable discounts that we didn't know about.

I recently bought an SUV GLE 43 AMG. Theo helped us. He is great salesman. He made us feel at home. Nice Dealership

The person at the service desk is rude and obviously doesn't care if I bring my car there or not... Why would she its not like me coming there is going to affect her paycheck... Will be taking my car somewhere else

Good guys at Helms Brothers. Speak to Theo if you are looking to own or lease a Mercedes.

I have found them to be extremely fair and professional. I would highly recommend them to anyone in the market for a Mercedes.

This was my second lease at Helms Bros. Both times Jeffrey Stampler was my sales help. I was pleasantly surprised my first time and even more surprised the second. Jeffrey was wonderful. I could not believe how quickly I got my car. It usually takes a half day for all the paperwork to get completed. With the second lease most of the paperwork was done before I got there. When I did arrive, I blinked and I was finished. The service center was not painful either.
Keep up the good work!

This was a stress free, pain free car buying experience. Our salesman, Michael Altamura was professional, knowledgeable and trustworthy. Everyone we met in the dealership was friendly and helpful. I couldn t be happier! And the GLC 300 SUV is beautiful!

When I got tired of the antics of the DC Metro area dealers, I decided to check out of area dealerships. In researching, I came across Helms Brothers in Bayside, New York.

Through a referral, I reached out to an outstanding salesperson, Manny Rodriguez. He knows about every vehicle he sells, very professional, attentive and leaves no questions unanswered.

It was a pleasure to have worked with Manny in regards to my GLA 250 lease. He is a valuable asset to Helms Brothers. He went way above and beyond to find me the perfect vehicle on my timeline and price range.

Hard to believe that a dealer has awesome deals in NYC, but it's true and worth every mile to drive a little to save a lot!!!

I will definitely consider Helms Brothers for future automotive needs. Thanks again!

George, Washington, DC

5 Star review for Mike Altamura and Jack from Helms Bros. Mike gave me a number even before coming to the dealership and that's the number that I walked away with. Mike was very professional and his only concern was getting my into the perfect car at an amazing price!

The wait time can be a little long at first but it's well worth the wait. Very pleased with my 2019 C300, looking forward to doing more business with Helms Bros.

-Ivan L.

Top notch dealership very professional. Maurice is an excellent salesman go see him for your new car!

Staff is extremely knowledgeable and helpful from service to sales

Working with Jason Chan at Helms was a great experience.
He was so attentive and through with everything and he even came out on his off day to hand me the car personally.
I recommend to all to look for Jason if you ever in need of Benz.

The only reaso i gave 2 stars is because the place is clean and looks nice. As soon as i walked in i was not greeted in anyway..i had to look for some one to speak with. They then sent me a salesman, now i cant blame the whole staff because of one person but my whole experience was ruined there. I started off by telling her i had some questions today and i was not sure of buying yet..as soon as she heared me say im not ready to purchase it sort of just turned off a switch for her..pretty common from a person making comission..she then went and gave me a brochure and walked me out the door..i mean who does that? Atleast give me a brief tour of the vehicle get me interested in the car. Anyway i then went off to another mercedes dealership to purchase an E-class because of this experience i had.

Herman- Completely disrespectful and unprofessional. Upon walking into the dealership Harmon was appointed to my brother and I as our salesman, he rushed us to his desk and didn t let us sit down. In a very rushed and dismissive manner he gave us numbers for vehicles while standing, and after we mentioned a deal from a Mercedes of Brooklyn advertisement, he told us to leave and go there. A completely awkward, unpleasant, disrespectful experience. I will not be back to this dealership. Rockville, Massapequa, and pretty much any other Mercedes dealership have offered me an incomparably better experience.

Nice staff but not a good experience purchasing a vehicle for my wife. Poor communication and service on follow up and expectations should of been better. Messed up our paperwork as well.

Not good overall but they are nice people. I don't want to be placed on hold for over 10 minutes when we have a customer sat issue and they did not even know my wife was on site to get the ore-owned car fixed at the service station kept telling me she left not accurate she was there for over 2 hours. Only Dennis listened and resolved with the correct communication. Again nice staff ....

I met Kathleen Baade and get Her manager Jean Charvet at Mercedes Benz Helms Bro at Northern Blvd, Fresh Meadow , NY back to Dec 2016.
I was interested on leasing Mercedes CLA250, and I explained to her that s the first time I was going through leasing for the 1st time in my life and I asked her to explain all the details to me before I sign any paperwork.
She explained to me the run flat tires and she explained to me these tires has a high chance of exploding that s why she recommended a tire insurance, I told her I want a regular tire with regular rims, she said ok let s do it. Then I signed the lease agreement and I picked the car on Dec 3rd,2016.
On Late February 2017 I had my left front tire exploded suddenly so I pulled over I opened my trunk and I looked for the spare tire and I didn t see it, I was mad and I called Kathleen and she said with a very silly sound that you can drive the car back from NJ to NY on 40 miles speeding, and fought with her on the phone , I left the car at Mercedes NJ dealership to change the tire and I paid $350 and I went on the second day to pick up my car then I called her and she sent me a $500 gift card to calm me down cuz she knew that she mislead me and she knew that I signed the contract after we agreed on a regular tire.
You can imagine I drove the car 34000 miles in 3 years and I ve changed almost 35 tires in 3 years.
One Sep 2017, I had an accident and I called my insurance to cover the accident cost they said my insurance was stopped a week ago,because Mercedes Benz didn t send the lease agreement, I called Kathleen and I fought with her on the phone and she tried convincing me that it was not her mistake, and I paid over $3000 out of my pocket to fix the car.
I was disappointed and disparate of CLA250 and I decided that I am not going to deal with them anymore.
My lease contact ended on Dec 3rd 2019, on Early NOv 2019 I called Mercdes to get a pre inspection report.
When the technician came he told me about the penalty if I am not leasing from Mercdes any more and told me about the extra miles that I have to pay for it.
I called Kathleen and her Manager Jean but both of them was trying to convince me that the only way to not pay the return fees was getting another lease from Mercdes.
Which I told them I don t trust your guys any more and If I would be interested in Mercdes I would do it without your guys twisting arm.

Summary for the Story,

1- I asked for regular tire and she gave me run flat tire which I paid over $5500 of tires changing in 3 yrs.

2- she didn t explain to me anything regards the lease return fee $595.

3- they gave me mileage limits of 10000 miles per year and I drove 4000 miles more so I paid close to $1200 extra for mileage by the way the regular lease in any company is 12000 miles per year.

4- she didn t sent the lease contract to the insurance company so when I had an accident I paid it out of my pocket which cost me $3000

5- total of the amount paid $ 10200 that on the top of the lease payment.

My advice, Don t buy Mercdes products at all and if you do, Don t deal with Mercdes Helms Bro at Long Island.
Please spread the word and warn others of Mercdes product and their employees,
I am going to file complaints at Mercdes home office. I am going to fight till the end!

I just leased my fourth vehicle with Kathleen Baade and I must say, each experience has presented itself to be even more incredible than the previous. She is knowledgeable, experienced, trustworthy, and more importantly, makes you her number one priority throughout the entire process of purchasing a vehicle. For me, Kathleen is more than just a saleswoman at Helms, she has become family, which is why I Choose to purchase only with Helms. Kathleen does not stop until you, the customer, is happy. She goes out of her way to check in with you from time to time just to see if there is anything further she can assist you with. With most dealerships, after a purchase is made, more often, the customer is forgotten quickly. However, that is not the experience you receive at Helms. With Helms, you are a valuable customer for life. John-Paul, sales manager, is an additionally remarkable employee and his excellent leadership qualities is reflected in each of his employees. He is a wonderful new addition to the Helms family and I could not be more grateful for his efforts. He is professional, accommodating, understanding and supportive in every way. He will make sure you get the best deal and that you are satisfied in every sense of the word. I thank them both so much and wish them continued success always. With service like this, you shouldn t visit any other dealership. So, visit Helms for great customer service, excellent management, and peace of mind!!!

I have been a very loyal costumer for 10 years and leased 6 cars with them. 2 months ago I explained to my sales rep, Jeffery Stampler that I wanted to lease a new car but my budget had changed and I needed to lower my monthly payments. He came back to me with an offer for a lower class car than what I already had with the same monthly payment! After I explained again that I needed a lower monthly payment, he said there was nothing available at this time. I then threatened to go elsewhere since I have been a loyal, long term costumer, I was insulted that he couldn't help me. He immediately found a CLA without the premium package for the price I was looking for. He acted like he moved mountains to get this deal. Since I really needed to lower the payments yet still wanted to drive a benz, I accepted the offer. At the time, I didn't realize what an inconvenience it is not to have the keyless go and with no 4matic, Im now worried about winter. As a loyal customer for almost 10 years, I think they should have been able to downgrade me into a CLA with premium package and not make me jump through hoops. Instead, I have a downgraded car with NO premium package and I'm only saving $100 per month! This will be my last car with Helms! After I gave a low rating on the survey, the rep emailed me asking for feedback. When I explained, he told me that he had other clients who were on a budget and referred them to Volvo as if implying that I can't afford a benz!! I HAD A C300 with 4matc, premium package and panoramic sunroof for $550 per month. They put me in a CLA NO 4matic, NO premium package and NO panoramic roof for only $100 less per month and they call that a deal??? I regret signing that contract!

Helms Bros is the best in providing a Luxury experience during your car buying process. The staff is GREAT!!!!. This was one of the best choices I've ever made . Buying a new or used car Helms Bros is your place.