Josh Rinde

Review of Baron BMW

I want to start off by saying that my salesman was...

I want to start off by saying that my salesman was excellent. I was trying to by a cpo 2017 m240i xdrive over the phone for 2 days. We had gotten to the point where my cousin went out there to look at the car because I am out of state and we had started negotiations. The manager who was handling the decision decided to sell the car to another salesman while mine was busy with a client. This is the same manager that had my details on there desk and was making those negotiation decisions.I was literally 1 phone call away from closing the deal and the manager sold the car anyways. I view this as the same as I have been working with my salesman and was about to sign my paperwork and the manager decided to sell the vehicle to comebody else which is a incredibly poor practice. This complaint is specifically aimed at that manage and not my salesman since he did everything he could to help me out but ultimately it was out of his hands. I also told my salesman that I would like the manager to call me to apologize but I never received a phone call either.