Paul Cooper Review of Baron BMW
UPDATE. Received call from General Manager to fix...
UPDATE. Received call from General Manager to fix problem, and with his apologies. I think you find out more about a business when something goes wrong. One thing ruined an otherwise great experience, but management listened and fixed it. 5 stars.
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Very unhappy. Bought a used Hyundai just to find out at checkout that there was only one key. Expensive hassle for something (I think reasonably) assumed would be disclosed during the sales process. There are just 2 things you can't see for yourself on a used car - (1) history / prior structural damage (they gave me a carfax) and (2) whether the other key is back at the shop. Either the salesman didn't know what he was selling or purposely omitted that information. In hindsight I should have asked but as someone who buys a car every 5 to 6 years don't have a standard checklist in my pocket. For a dealer like Baron to pull that kind of stuff is pretty bad.

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