Skyler Page

Review of Baron BMW

I recently purchased secondhand, an '84 M635CSi (E...

I recently purchased secondhand, an '84 M635CSi (E24 gray market) in Colorado and drove it to my home in Florida. Came across an oil leak, rough idle and several odd knocks from the engine and felt it necessary to take precautionary measures before getting any further distance or possibly damage-wise. Called Baron minutes before their closing time to make a last minute appointment for the following morning as it was imperative that I be in Florida that evening. My local BMW dealer in Florida has an unimpressive track record, and has ripped my family and I off several times in the past. In fact as a result, we discontinued our history of buying BMW's due to our experience, and are now happy owners of a Tesla Model S. However that is beside the fact. Baron informed that the appointments schedule was quite booked, but that I was encouraged to at least bring the car by for a couple hours on the chance that there be an opening. Arrived at Baron 10 minutes prior to opening and was greeted by the service manager who reminded us of the packed schedule but asked us to roll the car into the garage nonetheless. Within minutes of the clock striking 8, a tech by the name of Anthony Serrano approached the vehicle and took it upon himself to service my vehicle. After a couple short hours, Anthony had completed a multi point inspection and delivered to me, a packet with full details of what the diagnosis had reported. The car being grey market and quite old, they did not have the parts needed to complete any serious maintenance. Although the only task that could be done was an oil change and the tightening of some bushings and other parts, the car seemed to run much better for the duration of the drive and left me with some confidence and peace of mind that the vehicle was safe to drive. Within 3 hours or so, I was on my way with no complications to speak of. Very satisfied with Anthony and the guys and girls at Baron.

Skyler