Katie Vuille

Review of Babyjoe.ch, Mercura GmbH

We ordered online and the product was marked as av...

We ordered online and the product was marked as available in about one week. More than 3 weeks later it's still not here. I called after two weeks and they promised it would be there the following week. Didn't arrive. Called again and they said the next day. Still not there. Called again and they said again the next day. And again nothing!
They are absolutely clueless in terms of inventory management and tracking orders. They literally told us that the availability per the is not accurate. For a primarily web-based business this is shocking. Never ordering here again.