Bad service at the service department left my vehicle with them over a week and they still couldn t diagnose or duplicate the issue I was having. With the exception of Matt P. In service department this automation is trash.
Leased my new vehicle in February and I am so pleased with the experience. I have leased quite a few vehicles over the years and the team that assisted me was informative, hard-working, and dedicated to getting me a great deal. Geraldine (in sales), Amanda and Sara (in Finance) worked together to find the Jeep that fit my needs, bring it in from another store in a timely manner, and made themselves available to fit my very busy schedule. Job well done by a great group of professionals!
Matt in service referred me to Tom in collision to repair my vehicle. Both were excellent involving an insurance claim and all was repaired and I'm delighted with the results.
Attentive and personalized attention always trying to give the best service
I worked with Steve last week for issues with issues on my Jeep. I walked in with my two children. He was patient and helped address the problems and arrange for transportation. He went out of his way to be sure we were taken care of as well as having our vehicle ready same day!
Olivia was great! This process was quick and easy. She was very helpful, nice, and I would return to her in the future.
Dropped my car off at 8 picked it up by . Great service great people
I was in Houston bringing supplies for Harvey victims when my Ram 2500 started experiencing issues. This service team did all they could to get my car fixed that morning so I could get back to my family in Austin.
Buying a car is one of those things that I dread. Ray Coleman at AutoNation made it a relatively painless process as did everyone envolved. Ray and really everyone were extremely pleasant and very easy to work with. The process took longer than I expected, but in their defense, we had the option to go get lunch and have them call us when the paperwork was ready, but we chose to stay. If you are looking for a jeep they have a great inventory and you test drive everything from the new rubicon recon down to the 2 door soft top. Super nice group of people and I never felt pressured in any way. I would definitely recommend them and ask for Ray Coleman. He will do you right!
No customer service
Nobody return calls
You and your own..
Horrible dealership because of poor service in the service department. Everybody has a bad attitude when I go in there and always 2 hours wait. Very rude employees and high turnover the last 2-3 years since I bought my car there. I went to another Jeep Chrysler dealership for my service afterwards and they had me in and out in 30 minutes and was very kind. They didn t treat me like an inconvenience to their time. As a small business owner, I would fire the management and clean house in there to get better customer service people that greet you and take care of you professionally. I was about to consider upgrading my Jeep, but won t be giving them the business!
Great experience great ppl and thank you for everything
Worst customer service. Took my Jeep grande Cherokee for tire rotation and oil change. I went to pay and found out they did not rotate my tires. After 3 hr oil change, they ask me to wait 30 mins for them to rotate the tires. So paid for service and did not receive it. Got into the car and plastic bag over the seat paper on the dash and paper cover on the floor. Never before has it been like that. I have been to the Jeep dealer on 290 and 1960. Usually receive the car with a car wash and floor covers and seat covers removed and all paper is removed before they deliver the car.
Great customer service, job was done in timely manner. Update to computer system was done.
Terrible car buying experience with my Jeep Grand Cherokee. Customer service is beyond terrible because they do not care about their customers at all, only to take your money! Make sure to double check there aren't things missing out of your vehicle like floor mats or nets for the trunk, because the moment you realize they are not there they will give you some major hell in refusing to give them to you. You are better off going to a different dealership if you want a more welcoming environment. Terrible, rude, awful customer service!
PS- Looks like the company has requested a lot of good reviews to be written (I know this since the first time I wrote a review they were all 1 star and now they are all 5). Make sure to sort your reviews when reading through them from least stars to greatest. You will see over the last few months how many people have been done wrong by this company!
Took in my Dodge ProMaster City van as dash was displaying multiple warning messages with 35900 miles on the odometer. Bad on board computer was diagnosed and replaced under warranty. Dropped of van Friday. Got it back Wednesday. Telephone service said no service appointments available before Thursday. Excellent service at Repair Shop level.
My rating is for the Service Department. They have always been knowledgeable and courteous with their work. They take the time to explain everything that's happening throughout the process. Their prices seem to be comparable for the area as well. I'll continue to have my vehicles serviced here in the future.
Was met at 7am went to the waiting area and at 8:03 the service advisor came and said it was done. Very fast and no hassle.
You guys are awesome, Carlos Gonzales was amazing and helped a lot and never gave up. Thank you for the help and I will totally recommend him to everyone I know
Interesting I must say. First of alI look like the guy around the block. We have a substantial income being IT professionals now. However, it seems that knowledge is to much power and not respected, in most cases. Prior to looking for any car we want. (not need) I do very extensive homework i.e. internet multiple states and cold calls to dealerships (fleet managers and internet sales).calls are recorded. We where looking for a 2013 Chrysler SRT8 because we where tying to get out of a 2010 we are total upside down on (my spouse car not mine) so a 2014 was out of the question from the start because of invoice and retail markups after much research and number crunching. Gas guzzler tax, luxury tax etc. (Let me add here...nothing ticks me off more then someone tell me in so many words, that retail is invoice Daaaaa. I was a car salesman for 15 years and a auto broker for five and I'm ASE ceritified as a service writer) You tell me that at 2014 SRT8 is $70,000.00; after I have told you pretty much what sticker is on these cars.... its a dam Chrysler not a german build sports sedan. Personally I hate number games if I have told you what I am willing to pay. That's it, tell me yeah or neah and it's that easy for me. I don't get excited buy anything. I know the business better then any average sale person will ever know because I have worked in the back offices buying and selling deals. (I prefer volume dealerships any day of the week.) $66,000.00 for a car that invoices at about $56,289.00. But before I go any further... you don't have the car on the lot nor do you have the color we want so we have to wait until you find and get it for us.(strike 1) number two I tell you my car payment can not be more then $900.00 a month you bring back $1300.00 (strike 2)..... the sales consultant was really nice but the inventory was horrible which was (strike 3). Need I add I never tell anyone what we are putting down cash until we have reach a selling price on the car as if we are paying cash for it. As someone who has worked in auto sales extensively people do your home work From 2013 to 2014 the 300 SRT8 lost a average of $8000.00 (resell value) in value if you are keeping it or selling it, know what you re getting into. Personally, I keep my cars for 10 to 20 years because I enjoy them and they are always dependable. Unlike a lot of people I do not rent cars. I feel it defeats the purpose of me paying a note on something I want to drive. Mileage doesn't hurt cars if maintenance is done properly, dealers have made it seem like it the holy grail of lost.... if you want to trade it. I have two car with well over 200000 miles on them and bought them with 100000 on them both. In closing we found our car last night and bought it at another local dealership it was the 2013 SRT8 as I stated in the beginning, maybe not the color desired but a awesome looking beast. As a car buying concierge
Much better service here than at the NW Dodge location. Even though my vehicle decided to behave itself and not show the troubles I had and they basically couldn t do anything to recreate the issues, they were much more professional about the entire transaction. Emerson explained everything in detail to me as to how the process was to be handled and all went without any hitches. Hopefully my SUV will continue to behave itself but if I ever do need to go back for whatever reason, I know exactly where to go! Thanx Emerson!
Great experience with the entire sales staff.
Do not bother making an appointment for service. They typically have such a back up that it means nothing. I m not quite sure why they allow for appointments if they have so many vehicles waiting to be serviced. Within the first year of purchasing my vehicle, I spent almost 10 hours in the service department for 2 visits to get parts of my vehicle fixed.
One of the easiest car buying experiences I've had. Salesperson was knowledgeable and was able to answer our questions about the car. Price was better than other dealerships I looked at. Would buy there again
Service was Great! Henry did an excellent job, was very polite and handled my wife's Jeep recall very well. Henry even had my wife's Jeep cleaned before I picked it up. Thanks a lot for the amazing service!
I went there looking to upgrade my truck and I was not disappointed. I had Mark help me out and found the exact truck I was looking for. They worked with me to make the payments doable, and lowered my interest rate. Amazing company with amazing employees. I will definitely be back.
I went on a Monday and they weren't super busy. I got a really good deal on a used Honda. They won't negotiate with you on prices - I tried, but they were pretty adamant about not lowering the sticker price. Their deals were pretty good, but I do like the ability to negotiate on a car. If you don't like the back-and-forth, then great place to go.
After visiting two Jeep dealerships personally and communicating with a third's internet sales group, I finally contacted AutoNation Katy via the internet. I communicated with their representative Justin Dunham. Justin listened to what I expressed as my needs, quoted a reasonable price, offered a few suggestions, and turned me quickly into an informed, satisfied, customer. I visited him twice, the second merely to bring by my trade-in for a valuation and to sign the purchase. If you're looking for a Jeep, Chrysler or Dodge, I recommend AutoNation Katy -- more so, I strongly recommend you speak to Justin. He is a class act who won't waste your time and communicates thoroughly and honestly. He is a pleasure to work with!!!
I can't thank Autonation Chrysler Dodge Jeep Ram of Katy service department enough for the outstanding job they did on my jeep!
It was fixed in a timely manor and the customer service was more than excellent ! A big thanks to Mike Hernandez for helping me out and caring about your customers!
If you DON'T have a job and have NO where to be come get service at this place. I dropped my truck off overnight and they promised me that my truck would be ready by noon the next day. I expressed that I need to go out of town. 7am the next day service guy calls me and says hes working on it and will have it done asap. I spoke to him every hour to check on the truck to see if it was ready. So from 7am-1:40pm the truck was still not ready. What pisses me off is why do they lie to you vs just say its not going to happen until 5pm or something. Your wasting my time, your time, and causing animosity! Why go back and forth for over 7 hours? Go to Firestone on N Fry. Those guys had me out of there in an hour.
This facility has a great vehicle selection and if what you want is not there be assured that you can get it fast.
The staff is very professional and attentive.
The building is clean, cool and well organized.
My appointment was scheduled and upon arriving, I was treated with curtesy and a full explanation of the work. The service was completed in less than an hour and I had the opportunity to use a shuttle for customers who didn't want to wait.
This dealership is not good at all. It's taking our van such a long time just to get inside the service department. The service representative Matt not very helpful at All!!!!!
I had the best experience with dodge in Katy they were very helpful and they fixed my car really fast! My Dodge Charger runs even better now!!! Jolene was a life saver she helped me out!! And she answered all my questions that I had I would recommend dodge to anyone!!!!
My 2014 Jeep Wrangler Rubicon recently flashed my check engine light on the way out of town. I quickly searched for the nearest dealer and came upon AutoNation Jeep. It was 6:30pm and when I called the service dept, Steve Gregor told me to stop by. He met me outside and ran the diagnostic as soon as I arrived. It turns out that I had a valve train issue. He arranged for me to have temporary transportation (thanks to Krystal Labbatte for her help with that) and sent me on my way.
The Jeep was in the shop for 4 days and during that time he maintained communication with me via email. I never had to call or check in. It was easily the most "no hassle" service experience that I've had.
The Jeep has given me a few residual problems since and both times Steve and Krystal provided me with excellent customer service and took great care of my vehicle. I will definitely be back for my routine maintenance needs and will recommend them in the future.
Rodney Woodard helped me out with perfect customer service since the first night I came after hours to walk around the lot. Matt and him made it possible from the beginning to get the car I had my eye on. He kept me updated at all time with the process and everyone had 1000% patience with me. DeVonte in financing was the miracle worker who made it possible to drive out with a car that same day. Thank you Rodney, Matt and DeVonte for making everything possible!
I was expecting to meet with a salesman to look at a specific used truck. After waiting about 10 minutes I browsed the lot and chose to go to Autonation Ford where I have previously purchased good quality used vehicles.
Service department does not offer customer waiting room. General feel of business is not warm and friendly for my liking.
Update: I had a better experience during a recent scheduled service appt. I was shown to the customer waiting lobby I never knew existed, because it is in the other building. The courtesy shuttle took me home and that was very nice. I went back because this dealership is most convenient for me and now I'm glad I did.
My experience was not a good one. I was told to ask for a Vladimir which he was off that day, so I received someone else. I was promised that my car would be finish same day with my appointment. I called in the afternoon, after dropping my car off early morning and was told that someone would call me back woh a status update on my car. My original representative had left for the day. Business closed for the day and I still received no call, no update. I call the next day to my surprise I get the original person who was supposed to help me. He states that there are 2 recalls that need to be completed. I went in for 1 recall and never was communicated that I have 2 recalls until the next day. Finally the next afternoon my car is completed. I am in disgust at the communication of this location.
UPDATE: After receiving the notification below from the owner, I called the GM the next day. Obviously there is a disconnect between the owner and the GM or the owner is truly only worried about making a profit anyway he can.
I call the GM and told him I was going to file a claim with insurance (even though I bought a damaged truck from AutoNation and they should have been responsible for the repairs) and said I would like to just get my truck back since they have had it as of March 5th. Therefore, I proposed that they pay the deductible which is much less of a financially burden to them than covering the whole cost. He said, "No." I then had to twist his arms to get him to cover half of the deductible.
To company of that size a few thousand dollars is a drop in the bucket if it means repeat business and referrals. Now Autonation is making a profit off of me twice: 1) The sale of the damaged truck 2) The insurance claim to get the truck repaired to working order.
The GM had the audacity to call me today ask for me to remove my review since they are taking care of the problem. Seriously?
At this point it is no longer about the money it's the principle of the matter.
Had I read the reviews on google first prior to the purchase of the used F250, I would not have bought the truck from AutoNation. It appears to be a reoccurring problem where people buy used vehicles from there and inherent problems, then are told they have the 90 day warranty that is completely useless. BUYERS BEWARE - DO NOT BUY USED FROM HERE. They will not help you, Service Manager GM, etc. are more worried about hitting their bonuses than having returning customers.
I bought a used F250 from them on Saturday, on Tuesday a service light came on. I didn't even have the truck a full 3 days. AutoNation Dodge sent the truck to AutoNation Ford to figure out the problem. Turns out either the previous owner or whoever AutoNation bought the truck from put "something" in the def tank. They have had my truck since April 5th and have been fighting on who was going to pay the $~4,000 to correct it, or place the blame on me. Knowing that I did nothing to contaminate the DEF system and understanding the way the system works I have presented my case to several of their management up to the GM. Today he told me that the repairs would not be covered by Autonation. I was told that in order to get the truck put back together it would be $680... just to leave. This is totally unacceptable. You buy a car from a reputable company and then get screwed because they didn't do their due diligence with their "Certified" vehicle. Seth Weindorff
Mf. Gazi Ademi, thank you very much for assisting us in the purchase of our jeep. We are so thrilled to have met you and the experience at Autonation was awesome!
Visit was nice and very professional, my appointment went off without a problem, enjoyed my time there
We took our vehicle in because our check engine light came on. Jesus was very helpful and very professional. When our Jeep needs to be serviced again, we will definitely be returning!
This is the BEST dealership I ve ever went to! I went there looking for the car that I wanted but the sales consultant Omar & the manager hooked me up with the car that i actually NEEDED, a Jeep Cherokee & I LOVE IT!! The finance manager helped me with the numbers which is so amazing. I really appreciate you guys! Best dealership ever.
I went in to get my transmission serviced on my 2007 Jeep Compass. The service rep was polite and very informative on what I needed done. Definitely returning next time I need anything done.
If the trim guy doesn't come in at appointed time, then WHY make appointment at 7 a.m.? Not happy, wasting my time waiting on employee with bankers hours! Not first time to get bad service.
Not happy with this place at all. I agave them 2 stars since they do try to fix my Jeep. But it shouldn't have to be a struggle. The last visit was a nightmare. Enough to make me get in contact with Corporate.
Salesman must be rich, I guess these days they sit inside and wait for you to come to them.Didn't get greeted by no one
Very good staff all the way around. Big shout to Mike McConn our salesman. He was new to the AutoNation crew but did everything he could for us!
Express Lube was 3 hour wait. Understandable in the middle of the day. I don t live in the area so there was no place to go except the customer waiting room. Very nice dealership and courteous staff, just took a long time.
I spent many months looking for my next vehicle. The biggest problem was that not only did I not know what I wanted, but I didn't really need one immediately. Kimbrough Austin was so helpful with his information about which vehicles were available and which ones would or would not fit my ever changing list. More importantly, he was patient with me and never tried to force me into a vehicle that I wasn't sold on. When I got down to my short list, I wanted very much for Kimbrough to be the salesperson I bought it from. Although he didn't have the vehicle I ultimately purchased, I think it's important that anyone looking for a vehicle should go see Kimbrough. It will probably be the best car buying experience you will ever have.
Very friendly and efficient process. Completely satisfied!
Bought a 2018 charger rt with the hemi motor in it from autonation katy. i bought it slightly used with 2k miles on it. It came with the same warranty as a brand new car but for 5 grand less. I took it in at 3k for scoring on one rotor which turned out to be a rock wedged in the brake system. My other concern was not addressed which was a rattling noise while driving. So i rescheduled another appoitment. The service adviser stated this time that the exhaust is aftermarket and will not be covered under warranty. The vehicle has 4k miles on it and was a rental prior. I would personally not upgrade an already upgraded stock exhaust and prior to my ownership it was a rental briefly. I highly doubt someone would rent a car and pay a thousand dollars or more on a different exhaust. i brought all paper work given to me at the time of sale. I know from working as a mechanic at a toyota dealer years ago that all used vehicles get a thorough inspection before it can be sold. there is no documentation of the exhaust so how would a company blindside you. This information should have been shared with me before purchasing. THIS PLACE IS FULL OF DISHONEST PEOPLE, POLITE TO YOUR FACE BUT THEY WILL TRY EVERYTHING NOT TO DO WARRANTY WORK. This is still ongoing and I will be reporting to the BBB
Yesterday, June 4th, I went to test drive a Dodge Durango, liked the car. The negotiations required the standard walk out which they allowed me to do for the second time test driving the vehicle. At this point, I just planned to purchase a different vehicle. The snake of a Sales Manager, Nickalus Coray called me to say the purchase price was now agreeable. I actually kept the voicemail, I called him back said I would be on my way. When I got there the car had been magically sold due to a "miscommunication". Nickalus, wasn't anywhere to be found and they claimed if I just wrote them the check they would find me one, that was the same. I looked at these "same cars" and saw differences. At this point, I got up told the sales guy sorry his sales manager screwed him out of comission. Bottom line, there are probably some good people that work there, but overall bad business practices. Not honest, and didn't follow through with there promises. I will always tell everyone to avoid that place like the plague!
Lack of customer service and professionalism. I first brought it in they said the engine mounts, transmission mounts, and coolant fan were damaged. They said it was due to a collision without a doubt. Then once they had issues with the at fault parties insurance, almost 2 months later, I was then told it was not related to a collision by the staff. They said the Powertrain warranty would cover it. Then once again they back tracked saying it was not covered. The supervisor I spoke too was unprofessional and rude. I ended up contacting the reps for Mopar/Chrysler who straightened things out. Then when I went to pick up my jeep the gas tank was on E. I was then told that gas wasn't covered by the warranty even though they drove the jeep. They did finally put gas in the jeep. Less than a quarter of a tank. I had considered buying a car from them until this incident.
I guess I have been spoiled with by my previous Ram dealer Earnhardt CJDR in Phoenix, AZ. Took my Ram in for service, oil change and recall repair, for the first time since moving to Katy, TX. Service staff was busy but they were attentive to the customers which is good. Also they competed my service promptly also good. Problem was I tried to read service report and it indicated the coolant level was low. OK I got an oil change and multi point inspection, did you guys top off the coolant or not? Both boxes were checked and it was not written or typed as to whether it was done. In my previous experience, the fluids were always topped of as part of the oil change and multi point inspection. Please be clear on this so the owner knows that you did this. I mean it coolant! No one wants a overheated vehicle in August in Houston. Also would hurt to run your customers car through a quick wash when your done? My Ram dealer in Phoenix always did this. Don't know if I'll go back or try Mac Haik CDJR down the road next time
their a team of superstars
thanks john
Frank is excellent. They service department did a great job in repairing the issues with my truck.
Service was good. Did not have any issues getting my Ram 2500 back on the road.
Awesome people. Carlos andres and finance guy sorry can t member name, great crew will return
Buying our Jeep Willys Wheeler from Katy, TX, was a wonderful vehicle buying experience! We had the BEST salesperson. Sarah Porter is the lady that can put you in your dream ride!! We drove a few hundred miles from home just to purchase our brand new 2016 Jeep Unlimited 4x4. They beat all the other prices we had compared AND sold us a fabulous Jeep, with lots of bells and whistles we couldn't have afforded closer to home. We saved a lot of money and got an even better package than the one we were "going to settle for," here in Mississippi. Thank you, Sarah Porter and AUTONATION!!! You helped this 50 year old grandmother check off the top item on her bucket list!!! Happy Jeeping to me!!!
Service doesn't know how to rotate tires on a $75k truck. Destroyed my aluminum wheels on my 2020 ram 3500
Sounds like I am not the only one to be screwed by this bunch of liars and crooks. I got my deal in writing then the last minute they want more money. They lied about the value of my trade, they lied it being a done deal. I swear by all that is holy the same thing happened to a young family right in front of me on Saturday. They were prepping the car for them. They were all excited then boom they wanted more cash to complete the sale. I have the deal in writing and 3 hours before we were to come get it. RODNEY calls and says he needs more money. I talked to the Lender yesterday and he told me he was sending the approval over in 20 mins. They prey on emotions and break peoples hearts. Stay away from this group.. FACT, many people who worked there quit because their clients were getting screwed. One star hell they owe me a star.
We took our Jeep here for an AC issue, it was quoted over $2,000 to fix. We let them know we would need a second quote and we took the car back. They called the next day and offered a 10% discount if we brought it back, we said no we needed a second quote. They called the next day and asked if we would sell them the car, we said no thanks. Took it to another shop who did the work for $800. We still had to pay the $169 diagnostic fee which is very high. We won t bring our Jeep here again. Do not go to this dealer for anything.
Service really depends on who you speak to, I've had people like Derrick (who I wholly recommend to ask for in sales) that treated me with great hospitality, understanding, and very helpful. With some that were very lackluster and unknowledgeable on explaining options and prices. You'd expect to come into the dealership knowing more about the car than you do but it's definitely the opposite in some cases.
The whole process of purchasing my new vehicle was handled on line with Jessy Muniz. We agreed on trade in value and price of the new vehicle. I told him I was on my way to Galveston for vacation and didn't want to spend the whole afternoon in his dealership in Katy. Upon arrival I quickly spotted my clean shiny vehicle parked in front of the dealership. Met up with Jessy, took a test drive and was introduced to finance manager when we returned. The paper work was prepared and signed and were on the road within an hour.
I have bought two vehicles and that was a great experience. I can't say enough about Eddie who went out of his way to pull me out of a jam twice but when I take my vehicles in to service they don't fix the issues and keep them for a week or more at time. I would stay clear of the service department horrible customer service and horrible work performed
Needed to have some recall work performed on my vehicle and everything was covered the whole way...even shuttle service back home. I've been to several Dodge dealerships around town and so far this one has been the best.
The GM and Austin got me a great deal when every one else turned me down. Everything went smoothly and everything was mostly done via email. I was a little hesitant about the vehicle but was sold once I finally arrived and immediately fell in love with my Jeep. Austin and Mr. Hagan were very professional and not pressuring. I thank them for everything.
Frank was very helpful. and gave Excellent customer service.
I finally got around to writing this review from a month ago..
My husband and I showed up at this dealership to purchase a car. We walked around for about 20 minutes and not even one salesman ask if we needed anything. It wasn't busy. There was no one out in the lot as far as customers or salesmen. We had to go in and ask for assistance. When we did, we got the impression that we inconvenienced the salesman we asked. We knew what car we wanted to see and test drive. He went to get the key and just walked out and expected us to follow. There was no introduction or communication at all. We should have just left when we had the chance when we were never approached. To make a long story short, we spent a WHOLE day at the dealership, were not offered what we asked for and left without a car. All around it was one of the worst experiences at a dealership we ever had. The customer service is horrible! The only thing that I am happy that came out of this is that they didn't make a dime off of us.
Derrick Woods provided everything we could hope for to accommodate our demands in the car we desired and the payment we could afford. We highly recommend Derrick woods and AutoNation team in Katy Tx.
Don't service your vehicle here. They'll just throw parts at it until it's fixed and expect you to pay for the parts that's never needed to be replaced.
Being generous with one star...the dealership is full of liars who will do anything to take more of your money. I was looking at a camaro that they even tried to hide the fact it had been hit. I also talked to 2 managers when the salesman completely forgot to do the paperwork, and both of them lied to me as well. One of the managers being Adam. The prices are way to high as well, when I found a camaro that is the same year with less miles and has not been hit for $2,000 less.
I don't even know where to begin with the exceptional experience we've had. From the moment I spoke with Justin, to the second we met with Kathy Nguyen it has been nothing short of AMAZING. My husband is super picky and knew exactly what he wanted, and they worked their tales off to find him exactly what he wanted. They went as far as having an F250 brought from Corpus to Katy. The truck ended up not being what we thought, and Kathy went right to work to finding us another vehicle and it is PERFECT. They found us a 2014 F250 and it is a BEAUTY! If you ever come to this location I STRONGLY advise you to request Kathy Nguyen. She WILL get you taken care of, and has a lifetime customer from us. She is so passionate about keeping her clients happy, she is even here on her day off so we can close. She has gone above and beyond our expectations and I absolutely adore her. I cannot thank everybody at this location enough for taking such amazing care of us. We LOVE you Autonation Katy! We now have a forever friendship with each of you. A million million thanks!!!!
GO SEE KATHY NOOOOOWWW!!!!
Took my truck for service, and was treated kindly. they also fixed a recall I had.
An absolutely wonderful sales experience from the front of the store to the end with the finance guys. We have bought vehicles from Allen Samuels at different locations, but this one sets the bar for the other locations. Great job Justin, you hustled and worked very hard for us. Thanks for taking your time with us and exceeding our expectations.
Great service, knowledgeable service department and a great inventory to fit any and all your need. I will buy my next truck there again.
Dishonest dealer. Test drove car with $19,700 price tag, liked it and wanted to buy it. Go through paper work to purchase and salesman comes back with a price $1700 higher and says car was miss priced and they couldn't honor the sticker price. Offered to meet them half way. Won't look there again...
Hector helped me in buying my car Jeep Renegade 2015. The process didn't take too long if you know what your doing. The building is nice with several waiting areas. The staff is friendly. I got a fair deal and $500 more on my trade in than another dealership I went to. I highly recommend doing some research on the car buying process and how things work before visiting any dealership and always and also review their inventory while you wait you may find a better deal. I did.
I just got off the phone with Angela and she probably the most rude person I have ever spoke to. I tried to make an appointment with her and she asked for my vin # and when I told her I didn't have it available she sounded disgusted with an "ugh" sound and a sigh then said well you're just going to have to call me back. I asked if they could just take that info later and she said they had to have it before the appointment was made. I called another jeep location off 290 hwy 6 and spoke with a very nice lady that took my appointment and was not rude.. I recommend heading to 290 for service as Jeep Dodge in Katy does not want your business. Ha and to think I was going to get another Jeep from there. We'll not now
Just went there as I am in the market for a car and really interested n stop and go ACC, so wanted to test out a Chrysler 300. Their store hours say until 9pm, but apparently their sales stafee quits prior to 740pm. The hostess at the front desk was nice enough and tried to find someone, but she said and quote "They like to hide". She then found someone that was on the phone and said they would help after the phone call; unfortunately 30 minutes later I still had not been helped by anyone that wanted to sale a car, so I left and I will try again closer to my work location for a dealership that wants to see a car. I am sure they are motivated at 9am when they open, but apparently they need to reduce the hours they are open, because the car sales force appears not to be productive in the late evening. Also one of, what appeared to be, head people left while I was there waiting and called the front desk person "Honey" on his way out, not very professional IMO, others may see it differently.
Awesome experience buying a new truck. Sales person was Justin D. After calling him and making an offer over the phone and explaining the situation of my trade sitting at another dealership. Closed deal in 45ish minutes and has the truck in maybe an hour. Justin had the process streamlined and was effortless through the entire process even with my wife and 2 year old tagging along. We will differently consider using this dealership again next time for the wife's car.
My Service Advisor was Jaime Emerson who was very professional through out this ordeal. He informed me of the process with the repairs, the worst and the best scenarios. It just happen my car was under warranty which was best in my interest.
Thank you AutoNation.
This was my first time to drive into the AutoNation on Katy Freeway. I have a Grand Jeep Cherokee that I lease and so can go anywhere for maintenance. I was fortunate enough to have my first experience be with an amazing employee, Bukeka Carter. Due to her friendly and knowledgeable care I will be coming back again and again - and will do my best to ask for her each time!
Justin Dunham was amazing he made sure I was taken care of from the first contact via email all the way to the final paperwork signing his professionalism and customer service was of amazing quality and make the car buying process easy and painless again Justin Dunham is the man to see if your looking to buy.
Personalized, caring service and friendly personalities....
I bought a 2016 red Dodge charger. Absolutely loved my car. Mr Jim Henson was great. He was fast friendly.
That car holds many great memories for my daughter and I. When we left Texas may 2017 we had a few pairs of clothes and our dog pickles. When drove back to Louisiana stayed in hotels for month. Then I drove home to East brewton Alabama to meet my mom for the first time In 40 years. On June 9, 2017 the man I ran away from in Texas took the car from me. I wish I could have afforded to keep my car but I had to provided for my daughter and I.
I miss my Dodge charger so much.
Andrew was very professional and took the time to keep me updated of the service of vehicle and listen to me .
Absolutely Fabulous! The worked to get my Jeep fixed and had wonderful attitudes.
Apparently this is the only place we buy vehicles. Good customer service
Hany took the time to show me multiple options and didn't make me feel pressured or rushed with my purchase! We test drove several vehicles to make sure I got the right feel for the right SUV! I ended up driving home the perfect one for me- I love my new Jeep Trailhawk!
I had excellent service and Omar Coreas made sure that all my questions were answered regarding my Grand Cherokee Jeep. He was awesome! The team at Auto Nation gave the best service! Thank you Omar and I'll send all my family and friends your way!
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