Darla Taylor

Review of Austin Infiniti

Infinity Austin makes taking my car in for service...

Infinity Austin makes taking my car in for service, whether a simple quick maintenance or a detailed repair, a smooth and (as much as car repair can be!) painless experience.

I appreciate having an account rep specifically assigned to me. Nick (my rep) is thorough, knowledgeable, and respectful of our priorities. We never feel pressured or hustled into anything, but he keeps us well informed with experienced suggestions when asked.

Their communication with their customers is outstanding, sending us a full diagnostic report complete with a full listing of every inspected item (task), their observation, and their recommendation - along with an easy to read breakdown of the cost of each recommended service. The results are color coded into red (failed task), yellow (caution), and green (passed). The report also includes an informative guide containing the process the technicians would perform and to help us understand the reasons behind the various maintenance steps. I sincerely appreciated this information, as it helped us prioritize what was critical to have done immediately and what we could schedule out for the coming months without risking safety or damage to the car.

Our most recent service included several much-needed maintenance items. We also were intending to buy new tires, but had price-shopped for the best deal around and were intent on taking the car to a bargain chain-shop for the tires. We mentioned this to our rep and were told that Infinity would price match any price... and they did! So we were able to get exactly the tires we wanted for the lowest price we could find... all at our preferred shop where our car was already in for service.

Last but not least is the convenient and much-appreciated loaner car they provide while your vehicle is in service. This is, hands-down, one of the most valuable benefits to me. When my car needs service, I can drop it off one morning and drive away in a loaner Infinity (much newer and nicer than my own!) and go about my business.

I realize many people shy away from the dealerships for service because of the "higher cost" or perceived "higher cost"... And there are always priorities that have to be taken into consideration. But for the critical services, and now the tires... I would not take my car anywhere else. And even for the more routine maintenance items I place a high value on the professionalism, the excellent communication, and the assurance dealing with Infinity Austin gives me. They've earned my trust and my business.