Rel Lee

Review of Austin Infiniti

Horrible! Allan DeHoff took my car without my per...

Horrible! Allan DeHoff took my car without my permission under the pretense of checking my mileage. I ended up with a broken back window and a burned out motor on the convertible top of my Jaguar that Austin Infiniti never paid for and it cost ME OVER $1,000 to fix their damage. I wrote emails to Sean Bowles (Sales Manager), Andrew Burrow (General Manager) and Will Hardeman (Owner) of the company. Nothing.

While trying to sell me a car Mr. DeHoff proudly told me how he'd ripped off Genie Car Wash (where he worked as manager for 7 years) for a stack of car wash passes. He offered to give me one, laminate it and it would allow me free washes for one year if I purchased a car from him. He even told me what to tell Genie if they should ask which one I bought it at. I'm not a thief and it was insulting for him to ask me to rip off Genie Car Wash and I told him so. I told the Sales Manager about it over the phone and I sent messages to all the management above and told them about the illegal scam being run out of their company. Nothing.

I contacted Genie and told them about the scam so they don't continue to be ripped off. I also contacted an attorney and he did a background check and I found out about the criminal record of Mr. DeHoff. It's public so anyone can find it but he has quite a few aliases, is on parole after doing a stint in prison, has been arrested for drugs (heroin and cocaine), illegal gun possession, theft of services and assault with bodily injuries. There's more but some have been "redacted". If Austin Infiniti knew about his record and that he was on parole why didn't they do something about his ongoing illegal activity? Nothing.

I feel Austin Infiniti put me in danger because I would never, ever have gotten in a car to go for a test drive knowing I was with someone with such a long history of criminal activity. I wouldn't drive a car that came from a company who doesn't care about the safety of their customers, doesn't honor their word when they say "they'll take care of the damage", turns their back on theft AND knows that Mr. DeHoff encourages customers to steal right along with him. Apparently honor means absolutely nothing to Austin Infiniti.