Aspen Dental Review

I was 20, Aspen Dental-Canton, Mi.39883 Ford Rd.
I experienced real stress, shock from the arbitrariness and lawlessness that I encountered. I became afraid of doctors.
An assistant of Arab nationality, spoke and asked not on the case. He asked for details (with an electronic translator), how my seal broke off, pressed and asked to repeat.
It was very strange that he followed me everywhere, asking me: "who is standing on the street, is it my relative." (when I came on the second visit). I was beside myself with anger, but was silent.
The first time a doctor came, very short, she began to impose veneers on me, although in my case a filling is suitable (and I eventually found a doctor in another clinic).
The doctor and assistant mentally pressed me, and the doctor began to scream, making me look like a fool.
My husband and I turned to the administration. But the second time it was even worse, although I changed my assistant. They began to impose a crown on a healthy tooth on me. Although we agreed with the administrator on a filling.
I felt like some kind of criminal.
Naturally, I didn’t give anything to myself, I was very scared.
And she barely "blew her legs." She stood and roared while waiting for a taxi.
Here is such a story.
I already wanted to give up the services of doctors for a long time. But life goes on.

I don't want to bash people or places, so I'll simply write my experience and you can take from it what you will. My first visit to Aspen Dental was for a consult to make sure I needed my wisdom teeth out (I knew I did, but this is protocol, I understand) I can't remember exactly how long I waited for the dentist to come in the room but it was over an hour. She came in, said "open up...yep, look at that. They need to come out." They then put me in a different room to talk finances and schedule an appointment. I kid you not, they forgot about me. I waited in that room, for...oh I don't know, maybe another 30-40 minutes. A woman came in and was startled by me sitting there and said "I didn't even know you were in here, it's a good thing I didn't bring another patient in like I was just about to." She sat down with me and went over finances, taking two wisdom teeth out was $1700, they required 60% (I believe) down and the oral surgeon only comes to that location once per month and full payment is required before surgery. I was told the surgeon is always running late on surgery day so to call before my appointment to see if I needed to show up on time or if I should come in later than my scheduled appointment (which was at 2:30). I called, they said to show up at 3. I wasn't called in the surgery room till after 4pm. Typically, when someone is going under anesthesia, they are walked through what's going on...but not this time. A needle was stuck in my arm for fluids, BP cuff was put on...I barely met the surgeon. It was all very rushed...no words were spoken and I was under. When I woke up, with the BP cuff still on, the needle still in my arm...I'm all hooked up still, but i was ALONE. They left the room when I was waking up and I was by myself! I was shocked (and a little high) but started shouting "HELLO, HELLO!?" someone came back in the room, and again SILENCE. I said "Sooo, everything went well!?" I got a "yeah" and they started cleaning up the room to get ready for the next patient with me still in there! He starting spraying the table with some sort of cleaning agent and sprayed it all over my legs. They got me up, and stuck me in another room (like a separate waiting room area) and again NO instruction, no words. Just sat me down and walked away. I stuck my head into the hall and said "What am I waiting for?!" A dental assistant told me they needed to make sure I was good to go. I told her I felt fine, she said well if you feel fine, you can go. I literally, got up and walked out. No discharge instructions, no information. They didn't tell me anything. Everything was very rushed, I felt like just a piece of the assembly line. Obviously my bill was paid in full before the procedure but now that I'm thinking about it, I paid (out of pocket) for 45 minutes of anesthesia and I wasn't under longer than 20 minutes. I would never recommend Aspen Dental to anyone. They are all about the money and I feel like they don't care about the patients at all.

I heard from people that Aspen Dental was a good place to go. Then some said not to go there. So I had to find out myself. I'm not happy at all with Aspen Dental. All I want is to have a cleaning. Or if I need a filling, then do it. But because they recommend I have a deep cleaning. Then they won't do a regular cleaning. Till I have a deep cleaning. I think that's BS. It should be up to me what I want. No I won't be back. I also wouldn't recommend to anyone. They can recommend what they think I need. But in the end. It's my decision. That's how I feel.

Very friendly and efficient! Doc doesn't say much but that's OK, can't answer her anyway lol. Kim the check in receptionist is very nice. Very friendly.

Appointment was suppose to be a consult for wisdom teeth and it was booked incorrectly as a new patient instead. It was very confusing as we never met the oral surgeon who we expected to be meeting. I felt like the staff should have been more apologetic for the inconvenience. This error was made by the call center where I booked the appt. I understand mistakes can be made but it was not a good first impression.

Safe, clean, informative and polite staff members... not to mention they quoted me a few hundred dollars cheaper than the surronding offices that I checked out!

For the last two visits I was very pleased even though we had a bad start in the beginning .. it was solved in no time ... the doc is very friendly and helpful so is his assistance and also the receptionist .. I hope DR Finley is going to stay I have seen staff changing a lot over time and is frustrating Keep up the good work

Not very good. Dentist was very rough and theextraction was painful as she was doing it.

I went for a simple check up since i was switching Dentist offices. They checked on the condition of my gums, i have slight gingivitis, i ve never had any mouth or tooth pain prior to visiting aspen, they made me pay a 200$ deposit onto my next appointment where they would be giving me A TOOTHBRUSH MOUTHWASH AND TOOTHPASTE, so the $200 down payment was for the appointment where they would give me those items. the day of the appointment they wanted another $200. $400 all together for utensils i could have got for $100 AND i ve had terrible pains since i ve visited them. They also tacked on multiple things adding up to $3,000 AFTER INSURANCE. Terrible experience I requested my deposit back and i will NOT be returning.

They are great at getting you in the door. Nina, the dental hygienist is nice and wonderful. She bent over backwards to accommodate (within reason, of course) and was extremely proficient at her job. She took the time to explain everything thoroughly. I will say they they do try very hard to get you to buy products through them.

As for Dr. Reid, she is heavy on the novacaine so expect to be numb way past what you need to be. She is not easy with the needle.(it's not a pinch) if you have any bit of TMJ, beware.

I needed some cavities filled so she said. They ended up being root canals. When it came down to the temp being put in, it didn't stay due to ill fitting. The staff gave me s difficult time about it telling me that it didn't matter if the temp fell out and exposed the under tooth. Really?? Then why cover it in the first place. The temp popped within 3 hours. So not happy.

My husband needed upper and lower partials. They forgot to order them. We waited a month until he healed from tooth extractions. He went in for a cleaning and asked after them and was informed that they weren't ordered because impressions weren't done by the dentist. Another appointment was set for those to be done. 2 weeks wait, he gets his uppers, but the lowers are not ready yet. He is told there is a problem and they need to be re-done.

It's been 2 weeks, no phone call from them, so I decide to call and check. They don't seem to know what I am talking about. They are still on order. I'm sorry but it has been over 2 months since my husband's teeth have been pulled. Why does he not have his partials????

My mother-in-law gas all her teeth pulled and walked out with temp partials that day. What is the issue.

I am done with Aspen. Do yourself a favor. Go somewhere else.

So helpful and gave me a good price.. manager walked me through the finances and made it easy to get set up

The office staff was very friendly and efficient .. I really enjoyed my visit..

If you work really hard and want the best Dental care!! Do not go to this location.. my husband and I were ripped off and treated poorly by this location!!! I m still seeking legal advice...

Didn't like it at all. They went against what my insurance allowed. Stuck me with an $1800 bill. Have to call numerous times to get a referral emailed to me. Dr. Reid is friendly that's about it. Oh...don't accept the electronic toothbrush they give you...you get billed for that as well. Stick to smaller dentists if you can.

Wary of dentist after many stints with UNICEF in remote areas of Africa, Asia and South America, so to get me back in a dentist chair has been tough for me. I just relocated to Syracuse so I asked for recommendations from colleagues, and Aspen in Camillus was favorably mentioned a few times. I though Aspen as a so call "chain" would be more factory-line service, but each and everyone I spoke or dealt with was phenomenal, from the receptionist, finance, periodontitis, exam-technician and a great dentist. I have just begun a long process, but I am feeling so comfortable in my choice.

This is a new dental hygienist for me as I had recently changed locations.
She obviously knew my case, and explained each step making me very comfortable. The few questions I asked were answered easily and to my satisfaction.The hygienist made a couple of good suggestions concerning oral care and moved me for annual x-rays and to the dentist for a check.
Very pleasant experience.

Professional and efficient. Doctor and Staff friendly

I was told that I needed a root canal but then they wanted me to wait for three weeks for an appointment. They quoted me $300 more for a crown than what my HR department said was the most expensive crown. I went in for my crown work and then they double billed me for a portion of my work and only credited it toward future work after I repeated asked about the amount being billed. They place a temp crown which fell out 1.5 days later which again shows their subpar work. Now they are making me wait five days to have it replaced. Everything I read says you should see your dentist ASAP but they act like it is no big deal.

I haven't had anything major done yet but I have been impressed thus far I have a crown to be done in three weeks so we'll see but i have faith in them or I wouldn't let them do it.

I love my dental hygienist at the Camillus location She makes you comfortable while performing with new hygiene standards of protection The team at Aspen have always been professional and accommodating to my families needs

Very Professional, clean service. Thorough exam and helpful doctors, hygienists, and employees. Already recommended Aspen Dental to a family member!

Safe clean respectful experience. My hygienist is skillful and sweet.

I don't understand why Aspen Dental would send me an email to "rate and review" when they haven't even done the work on my teeth. I will review AFTER the work is done.

First time in the office & everyone was smiling. Waiting room was clean and home-like, and the wait to be seen was not long. In the private exam room, there was a cable TV aimed right at where I was sitting in the dental chair. Also, when I was reclined for my exam, there were pictures on the ceiling (clearly someone cares about their patients). Pleased with the financing options available, and will be returning there again!

Friendly and experienced staff made visit as comfortable as possible, thank you!

The worst dental clinic I've ever been to. They have branches everywhere, but they don't have Endodontist. My appointment was in 2:15, and by 3:15 they told me we don't have Endodontist, and when I asked them why didn't you tell me before I came here, and the answer was we can do the other teeth for you if you want. What a shame! They just need money. They just wasted my time and took $209 for X-ray for nothing beneficial to me. I left the clinic, and the pain was still in my wife's tooth.

I am international student from Jamaica, and I was experiencing severe pain. I had to call around to several dentist, and I few of them were not nice, they mostly complained about not being able to understand what i was asking because of my accent, or not being willing to help because they dont accept my school's insurance provider. I am really glad I found Aspen on West Genesee road in Syracuse. It is a bit far from me, but was worth it the travel. The doctors and staff were all nice, and helpful, and they tried there best to provide me with the care and service I needed.

I am really grateful. Best of all my doctor has Jamaican heritage and family ties, which made me even more comfortable.

Thank you to everyone there.

Sincerely,
Krystol

Just our first visit, but anticipating that we'll have great service - clearly our dental health was not as well provided for at our previous practice in Washington and that concerns us, given that we attended routinely as required. Suzanne and I are hopeful that well get the issues resolved with the Aspen Team. The staff are great and coping really well with the State requirements for Covid......we felt safe in their hands..
I'll report back as it all progresses.

Very friendly ! The Dental Hygienist and Dentist are knowledgeable, and gave me good advise.

Thank you Aspen Dental for your prompt service. I really appreciate it very much. I've been a patient for the last ten years and the service was always prompt and great. Thanks again.

Lots of waiting despite an appointment time. Difficult to reschedule appointment.

I was taken to different rooms where I often waited for quite a while, and sometimes I wasn't told who or what was coming next. The staff was very friendly, though.

I scheduled an appointment and took time off from work. They told me if my insurance didn't work they would call me. They called me told me everything was fine. I show up on time, fill out pages and pages of medical records. Then I hand them in and they told me my insurance isn't covered. Thanks for wasting my time and money!

Two days ago, I developed throbbing pain in my left lateral incisor and phoned the office needing an emergency appointment. I was promptly scheduled for a 2 PM appointment that same day and immediately upon my arrival, ushered into X-ray and then Dr. Wu's examining room. Dr Wu listened carefully to my complaint, examined the tooth, and then correctly diagnosed the pain as gum irritation due to improper flossing. She instructed me on better flossing and brushing technique and suggested a warm salt water mouthwash. Now only two days later, the pain is completely gone.

I had a surgical consult with Aspen dental in Fairmount in early December. I was in a lot of pain with my wisdom teeth. I arrived that day on time and had all my new patient paperwork previously filled out and I was told to take a seat and someone would be with me shortly. I patiently waited for almost 50 minutes before I asked when I would be seen as I had to go back to work in another hour. At that point I was the only person in the waiting room and no one had spoken to me or even acknowledged that I was waiting for almost an hour. I was told that I would be seen very shortly and asked if I wanted to reschedule the appointment. I said that would not be necessary if I was seen soon.
About 20 minutes later, I was brought into a room and the oral surgeon very quickly discussed my previous oral radiographs with me and said that my problem was with my lower wisdom tooth that was impacted and infected. The oral surgeon said that he probably would not recommend extracting that tooth because it was close to a nerve that if he hit during the extraction, I could lose sensation on that part of my lip. However, he could perform a CT of my mandible and that would give him a more accurate picture if he thought that nerve was at risk of being damaged. I was quickly rushed to perform the CT and when I asked the financial person how much it was going to cost, she said it would be covered because I was a new patient at Aspen. At the end of the appointment I was told it was going to be $60.00 for the consult and I signed the receipt after I gave my credit card. The office later called me that day and told me that the oral surgeon did not recommend extracting that tooth.

I was very frustrated with that visit and still was in a lot of oral pain so I decided to get a second opinion. I am so thankful that I did as the new oral surgeon explained to me that the problem is actually my upper wisdom tooth is over- erupted on that side and rubbing and irritating my lower gums. If the other oral surgeon had taken the time to look in my mouth, he may have seen that too. The new oral surgeon removed my wisdom teeth without any complications and I am finally pain free.

I wasn't going to leave a negative review despite my experience, but 1.5 months later I was sent a bill for the CT of $155.00. I called Aspen Dental in Fairmount and they told me not to worry about it as it was covered by Aspen since I was a new patient. I shortly received another call from Aspen dental and was told that I would be financially responsible for it if my insurance did not cover it, which I knew that they already had denied the claim. When I tried to talk to the women regarding the miscommunication as two team members told me that it was covered, due to the new patient policy, she was very rude and did not even apologize and just said it was up to the insurance and I already signed off on it. I was willing to pay the bill regardless, but I just wanted to discuss the miscommunication and to prevent it from happening to anyone else in the future. When I explained that to her and said I just wanted an apology, she was again very rude and gave me an insincere apology and said it was up to the insurance.

This is the first negative review that I have ever written and I felt like I had to make it public to hopefully prevent anyone from going through the experience that I went through. I was not only misdiagnosed by the oral surgeon, and treated very poorly by their customer service team, but there was a huge miscommunication on their part regarding the cost of services, which they would not even acknowledge.

I've had several procedures done at Aspen Dental , crowns , bleaching and it's been wonderful ! Just wondering why it took so long to find this denttal office ! No compasission to my old private practice.

Efficient...but misleading. You talk to one person who tells you about promotions, discounts and payment options( for no insurance) and when you get there...its a whole different story...Also a note to whomever is in a similar situation with no insurance and soso credit...Payment for services is required before you can even schedule and appointment...such as extractions, etc... not really happy with the results.

This was the first visit. Office staff was very friendly and helpful. I will have a better feel after I've had all of the dental work completed.

I was terrified of the dentist, enough to a point where I let things go and caused more work for me to have done. I was already in serious pain and I was sure my nightmares would come true. Needed 2 root canals and crowns. My experience was far from my worst nightmare. They made sure I was comfortable and painfree during each procedure. Not only that I was treated like a friend and not just another patient. Now I have my smile back. Thank you everyone at Aspen.

I had a tooth extracted yesterday and as nervous as I was, the experience was not difficult in any way. The oral surgeon could not have been better. He took his time. He made me feel like I was his only patient that day. The office manager and the staff, I have found to be very informative and professional. Thank you so much for making me feel confident and fearless about going to the dentist.

Very informative receptionist. Staff was extremely helpful especially the x-ray guy. I got in right at my appointment time. And they gave me free samples! A definite win.

I went only to find out their rates and whether they accepted my insurance, but they insisted on doing a full set of xrays and an examination and they tried to bill me even though I expressly said I did not want them to bill me unless I decided to become a patient. I have not done that They seem to have only one approach to patients and this seems very formulaic and oriented to billing for everything they do.

Everyone was very professional, friendly and helpful.

Pros: Clean, Friendly, modern.
Cons: Long wait, (despite me filling out paperwork prior to arrival); did not see Dentist I had initially requested online (was called to another office); could not schedule cleaning same day as initial appointment; ridiculously long wait for first cleaning appointment (in fact, will be cancelling...)

My visit was absolutely amazing they was fast they explain everything and now I'm on the road to a better smile..

The cleaning went well. But the wait was long, and the dentist mispronounced my name twice.

Nonetheless, the experience was fine.

I went to a consultation at the Oswego office and scheduled oral surgery at the Camillus office. I was called an hour before my surgery and told I needed to pay $688 before the surgery or cancel my appt. The manager at Camillus was very rude and not helpful at all. No one gave us any info other than insurance was entered wrong . The Oswego office scanned my insurance card at the first visit so I don t see how it could be wrong. I asked about billing codes and was told no it s just wrong insurance info. Also Aspen doesn t submit a predetermination to insurance as is standard practice (this is done to find out what insurance covers for a test/procedure and then provide an accurate bill to the patient). They also don t tell you that they don t do this. I didn t know they didn t do this standard practice until afterwards when I talked to my insurance company. Also the office manager kind of laughed at me when I questioned a $31 charge on the new bill she showed me, said well it s only $31 as if I shouldn t be concerned with paying this. There were many offensive comments like that during my conversation with her. Overall the staff at camillus office were horrible. I don t believe Aspen is run appropriately.

There billing department has no clue how to properly file a claim to insurance when you call the office and corporate they want to argue and blame insurance its just a run around hassle and will not be returning

I've been using aspen dental for 8 years now. I tell everyone about my great experiences over those years. The three dentists I have had(dr Vincent, dr Reid , and now dr Wu). Are all top notch and highly encourage my friends to check them out.

Every single time I go there there's always a feeling that I am welcome. I know that some people have a problem with them cycling in and out of doctors but Missy is a constant face of recognition and she is consistently ready to help at any time. Nina is probably the best dental hygienist I've ever seen. I will always recommend this office!

Great for a trip to the dentist! Whole staff was very pleasant, helpful and knowledgable. (and on time!)

The office staff was warm and welcoming. The staff even stayed late to pull my tooth because I was in pain so I didn't have to come back for another appointment.
Thank you!!

Everyone is so friendly and nice. I highly recommend coming here

DO NOT GET DENTAL TREATMENT HERE, THEY ARE A SCAM THEY TOOK $2000+ FOR THE OPERATION AND REFUSED TO OPERATE IN ME BECAUSE MY TRANSPORTATION BACK AND FORTH WAS A TAXI AND NOT A PERSONAL FRIEND OR FAMILY MEMBER. I HAVE BEEN IN BLINDING SICKENING PAIN FOR A WEEK AND THEY JUST SIMPLY DO NOT CARE. THEY ALL DESERVE THE WORST IN LIFE.

As a new comer to the us , didnt know wt payments system means addind a hard inquiry on my credit, dodnt know that a simple damn cleaning costs 3000 for adding so many stuff that i didnt need ,after I cancelled everything, i still received a bill of 1000 dollars!!! It was only the basic check which supposed to be for FREE!! Left too many voice mails no one called me back , you guys are the worst !!

Chipped my tooth and they didn't fix it. Worst dentist appointment ever! Now I'll have a broken tooth for the rest of my life! Never coming back! Don't come to aspen dental!!!

Very friendly and work with you with payment options.

I hope anyone who goes here never has an urgent dental need. I have been going here for about 5 years and I called them on Thursday, 3/14 to see if I could get in within the next day or two. Person came back on the line and said April 17 was the next available appointment. I pushed back indicating this needed to be looked at soon, but over 1 month was the wait. NEVER going there again! I'd otherwise give this 0 stars, but the system won't let me.

what a joke of an establishment. my wife goes to get her teeth pulled and have a partial, the appointment they made for her doesn't work for the dentist they push her appointment up and then give her a hard time coz the Novocain isn't taking due to the fact that the pills they prescribed are interfering with the Novocain Seriously!?!?!?!?!? since when do you pay someone to do work for you and you have to work around there schedule.

My visit was very good. And your hospitality was really great and gorgeous .I would like to say really appreciate and Thankful for great service. Keep it!!

With Best regards!

Shewite Haile

Dr. Reid and team are excellent. If you are feeling nervous to go to the dentist, try this office. Everyone is friendly and welcoming! I don't like dentists usually, but Dr. Reid is gentle and kind.

My visit, felt like they were pushing sales like a commission based scenario. I felt like I was at the dealership. This strongly discouraged me from believing anything they were trying to sell me. I will be looking at second opinions. They also misdiagnosed me with Periodontal Disease. I have Lupus, and I clearly stated that, which is also an inflammatory tissue disease.

Aspen's Dr. Reid and all of the staff I've encountered have made me at long last comfortable with going to the dentist. I started in late 2010 and had my most recent visit December 2012. Thanks for all of your help!

First time here was looking for a basic checkup had an appointment for the 12th they called me asking to reschedule for another day i agreed , got here for my appointment had 4-5 people go ahead of me before i had to approach the receptionist and ask why i wasn t being seen yet when i had an appointment if this was the case then i should have been told

My family and I go to the Aspen Dental in Fairmount... We use to love it there.. but every since this new person started working at the front desk it has been very frustrating.. They had to reschedule my husband's cleaning due to a family emergency with the Hygenist.. The front desk person lied and told us she tried to reach us on our home phone number we have on file that i have repeatedly asked to not call us on. When I got home I realized not only did she lie about calling but she actually sent an email. Another incident with the same lady .. I asked her if she can look in my file to give me some information on some work i got done in the past.. my experience with her is.. everytime i ask her to look something up for me she can never find it.. But everytime i sit with the Hygenist Nina she seems to find everything without me even asking.. Nina is very knowledgable of her clients.. So I asked her if i can leave a message for Nina to call me back... regarding my question... It was very frustrating because the the lady called me back to give me a message from Nina.. on a question that i didnt even tell her to ask.. I honestly dont believe she gave her the message to call me.... I gave it 3 stars because if it wasnt for Nina, I wouldnt even go to this location anymore.. she is the last good staff they have left.

They were able to closely replicate my original
smile, without ever seeing it in person or photos. They did this solely by my oral request's.
That is simply amazing to me! They are an awesome team and a 5 star establishment, that is worthy and then some, of recognition and praise for their hard work and sincere dedication to their care to their patients.
From day one , I have been extremely satisfied
With the entire staff there. They are professional, sincere, nonjudgmental and caring. All of which makes an awesome dental
Practice.
I just can't thank you enough for giving me back my smile, a smile that I can be proud of.
You guys rock! I look forward to a long and lasting relationship with you as an establishment.
I will proudly recommend you to my family, friends and colleagues.

Sincerely,

Patrice Papazides

The people here are friendly, however, they have to be since the environment there is very sales based. On my check form I added that I started to have sensitive teeth. But when the doctor looked into my mouth, he glanced inside for only about 15 seconds and said, "your teeth looks great, however, are you looking to possibly close some of the gaps up?" Once he said that I knew I was going to hear a sales pitch. He completely ignore that I wrote down that my teeth has been starting to become sensitive.

This place doesn't feel like a dentist. It felt like another smile direct club.

Dentist taught me how to floss my teeth and then referred me to an endodontist. when I asked if there was any any dentist available he said that he had been sending his patients to one that was open. the reception is handed me a useless piece of paper with no information about an endodontist on it and when I asked her to get the name of the endodontist from the dentist she told me she could look it up on Google for me.

Horrible customer service. They lie and tell you that you need work that turns out to be either unnecessary, or not required. Also, they take advantage of people who are in physical pain.

I was told that I was required to get something specific done before they could build back a chip on my tooth and prep for a crown. I told them that the hygentist said that the work wasn't required and wanted to have the tooth built back first, so I wouldn't have to walk around with a chipped tooth. I was told NO that is not how they do it, and it was in fact required to get done. However, when the hygentist had a death in her family the office needed to cancel the so called "required" appointment- but told me at that time it was okay to do the very thing I originally asked them to do, which was build the chipped tooth back first. They told me that being that "I couldn't make the appointment" it was okay to have the other work done. I brought back to the managers attention that it wasnt me who couldn't make the appointment- in fact, they actually cancelled it due to the death in the hygentist family and I have the voicemails to prove it - and I also asked- how was it okay to skip that appointment now, but not when I originally asked? Why isn't it still "required"? Basically, I did not receive a good answer to why I was lied to.

If you don't want to be lied to and overcharged, do your research and look the other way because Aspen Dental is just a name with no substance. RUN! I am really confused by their rating. It can't possible be that high with the poor customer service. Unless, of course, the ratings are from YEARS AGO!

My visit was straight forward and simple, everyone was kind and professional, especially one of the hygienists. Good experience.

It's was professional and personable. The staff were all polite and the X-ray tech was gentle and nice even polite to my 7 year old who wanted the channel changed on the tv.

Had broken upper denture that I first got 9 years ago at Aspen Dental. They repaired at no charge as it was on warranty (7yrs). W it broke again a year later. Since it had been so long since I first received my dentures, I decided to get a new upper denture. They re fitted my denture and repaired my bottom partial do to losing another tooth. When my new denture was done, they made sure I was satisfied with the fit and color. My new denture fits perfect and looks great. I went there for dentures because thats what they do best. I do see my own dentist for cleanings and care on my remaining teeth. But I feel the higher end dentures they provide for sale are a good value and look great. Remember Dentures do not last forever. If you have them you will have to be refitted at sometime in your life. Your body changes as you age. And eating things like nuts and other hard foods wares on your dentures. They are a hard plastic.. not enamal .

When I first came to this office I thought it was going to be great, but I was wrong. The people are nice, but they don t tell you the full information right away. Be careful, you might have to pay extra due to them not being honest with you. Go somewhere else.

Overall I have to say it was a very disappointing experience. All I wanted was a cleaning, so I called and scheduled an appointment for a cleaning. When I walked in, I was told that this was a check up with xrays only and once that is completed I can schedule a cleaning. Total insurance rip off in my opinion, I didn't need xrays, I came for a cleaning, however, nobody told me that you HAVE to have xrays first. Additionally, there were some billing issues that took forever to resolve...Bottom line- I will never return.
Thanks

Nice office and great staff but wow were they expensive. Went to get another evaluation somewhere else for dentures and the price was literally less than half of what Aspen wanted. Aspen also offered us financing at 14.9% while the other place has interest free options, so I would emphasize for most people there are better options out there if money is an issue.

Positive experience, friendly, professional and efficient.

The dentist is real good the personal was all nice an well knowledgeable

Very clean, organized practice. Didn t push unneeded, cosmetic procedures like other large practices.

This place is awful. I have a few unfortunate circumstances from going here. Like them getting rubber molding stuck in my gums. And also coming in for tooth pain and having them bother me about other things that I was not there for. For sales purposes,it seemed like. Did not feel human.

John Dooley have a broken tooth lot of pain took me in with no appointment staff was excellent , they wan't to help you not Make your life miserable remember your miserable when you go in or you wouldn't be there .can't thank them enough.

Came in for a cleaning. Did not receive a cleaning after an hour and a half appointment. I was told to come back for 2 gingivitis treatments and a new mouth guard for the low price of $600. My cleaning and mouth guard would have been covered. I heard them pitching the gingivitis treatments to other patients as well.

Arrived early and was in and out with cleaning, X-rays and exam within 45 minutes. Staff was polite and professional.

Isn't bad for the price. The staff is very friendly.

Quick, professional, and very welcoming. I had a great experience! I look forward to going back!

The doctor and staff are great! They are all very courteous and efficient. They call me if they have a cancellation to see if I want to come in earlier. My husband and my son also go there. My son required extensive work and his teeth now look beautiful and he is extremely happy! I thank all the staff! !

The staff was very friendly and polite.

Long story short, I am going to another dental office to fix their mistakes. My teeth are in WORSE shape after going there than before I went.

I only went because I hadn't been to a dentist in a long time, my wife had an appointment and they got me in right away as well.

One filling was wrong, and still is after the doctor "fixed" it on my second visit. The fillings that were done on the second seem OK, however, she either knocked a filling out of the tooth behind the one that was worked on, or hit it with the drill. This was after she missed with the shot of novacaine, and it went up into my cheek. I now have to go elsewhere to get a new tooth checked and fixed, as well as the ones she already did redone.

I will never go back there again, and would not recommend anyone go there either. They may be a very nice group of people, but they should not be practicing.

I spent a few thousand dollars a year back getting my wisdom teeth removed I also had them do some fillings.... What was extremely irritating was the fact that they didn't give me the choice between amalgam fillings or composite. I even tried to talk to them about it and they just acted like I didnt know what I was talking about. I have the money for composite fillings what are they another 20 dollars? Instead they just gave me amalgam fillings without giving me the choice..... Then They act like its a posterior tooth thats darkening my smile, and its part of the care plan........ The care plan that they made up?These teeth are mine why wouldn't I have say in what your doing to my teeth?I tried to follow up with them on that and they just act like I need to pay to have them replaced. They should have been done right the first time!
I'm going to pursue another practice I will tell everyone I know to steer clear.

I have to be honest I was terrified, I had fillings in the front that had to be fixed.
Dentist was very good, she put me at ease and everything went great.
I won't go anywhere else..Aspen Dental is the best...