I went to a consultation at the Oswego office and ...

I went to a consultation at the Oswego office and scheduled oral surgery at the Camillus office. I was called an hour before my surgery and told I needed to pay $688 before the surgery or cancel my appt. The manager at Camillus was very rude and not helpful at all. No one gave us any info other than insurance was entered wrong . The Oswego office scanned my insurance card at the first visit so I don t see how it could be wrong. I asked about billing codes and was told no it s just wrong insurance info. Also Aspen doesn t submit a predetermination to insurance as is standard practice (this is done to find out what insurance covers for a test/procedure and then provide an accurate bill to the patient). They also don t tell you that they don t do this. I didn t know they didn t do this standard practice until afterwards when I talked to my insurance company. Also the office manager kind of laughed at me when I questioned a $31 charge on the new bill she showed me, said well it s only $31 as if I shouldn t be concerned with paying this. There were many offensive comments like that during my conversation with her. Overall the staff at camillus office were horrible. I don t believe Aspen is run appropriately.