Life with Duke & Duchess

Review of Aspen Dental

My family and I go to the Aspen Dental in Fairmoun...

My family and I go to the Aspen Dental in Fairmount... We use to love it there.. but every since this new person started working at the front desk it has been very frustrating.. They had to reschedule my husband's cleaning due to a family emergency with the Hygenist.. The front desk person lied and told us she tried to reach us on our home phone number we have on file that i have repeatedly asked to not call us on. When I got home I realized not only did she lie about calling but she actually sent an email. Another incident with the same lady .. I asked her if she can look in my file to give me some information on some work i got done in the past.. my experience with her is.. everytime i ask her to look something up for me she can never find it.. But everytime i sit with the Hygenist Nina she seems to find everything without me even asking.. Nina is very knowledgable of her clients.. So I asked her if i can leave a message for Nina to call me back... regarding my question... It was very frustrating because the the lady called me back to give me a message from Nina.. on a question that i didnt even tell her to ask.. I honestly dont believe she gave her the message to call me.... I gave it 3 stars because if it wasnt for Nina, I wouldnt even go to this location anymore.. she is the last good staff they have left.