Jessica Fox

Review of Aspen Dental

I don't want to bash people or places, so I'll sim...

I don't want to bash people or places, so I'll simply write my experience and you can take from it what you will. My first visit to Aspen Dental was for a consult to make sure I needed my wisdom teeth out (I knew I did, but this is protocol, I understand) I can't remember exactly how long I waited for the dentist to come in the room but it was over an hour. She came in, said "open up...yep, look at that. They need to come out." They then put me in a different room to talk finances and schedule an appointment. I kid you not, they forgot about me. I waited in that room, for...oh I don't know, maybe another 30-40 minutes. A woman came in and was startled by me sitting there and said "I didn't even know you were in here, it's a good thing I didn't bring another patient in like I was just about to." She sat down with me and went over finances, taking two wisdom teeth out was $1700, they required 60% (I believe) down and the oral surgeon only comes to that location once per month and full payment is required before surgery. I was told the surgeon is always running late on surgery day so to call before my appointment to see if I needed to show up on time or if I should come in later than my scheduled appointment (which was at 2:30). I called, they said to show up at 3. I wasn't called in the surgery room till after 4pm. Typically, when someone is going under anesthesia, they are walked through what's going on...but not this time. A needle was stuck in my arm for fluids, BP cuff was put on...I barely met the surgeon. It was all very rushed...no words were spoken and I was under. When I woke up, with the BP cuff still on, the needle still in my arm...I'm all hooked up still, but i was ALONE. They left the room when I was waking up and I was by myself! I was shocked (and a little high) but started shouting "HELLO, HELLO!?" someone came back in the room, and again SILENCE. I said "Sooo, everything went well!?" I got a "yeah" and they started cleaning up the room to get ready for the next patient with me still in there! He starting spraying the table with some sort of cleaning agent and sprayed it all over my legs. They got me up, and stuck me in another room (like a separate waiting room area) and again NO instruction, no words. Just sat me down and walked away. I stuck my head into the hall and said "What am I waiting for?!" A dental assistant told me they needed to make sure I was good to go. I told her I felt fine, she said well if you feel fine, you can go. I literally, got up and walked out. No discharge instructions, no information. They didn't tell me anything. Everything was very rushed, I felt like just a piece of the assembly line. Obviously my bill was paid in full before the procedure but now that I'm thinking about it, I paid (out of pocket) for 45 minutes of anesthesia and I wasn't under longer than 20 minutes. I would never recommend Aspen Dental to anyone. They are all about the money and I feel like they don't care about the patients at all.