Paris Stovall

Review of Aspen Dental

Horrible customer service. They lie and tell you t...

Horrible customer service. They lie and tell you that you need work that turns out to be either unnecessary, or not required. Also, they take advantage of people who are in physical pain.

I was told that I was required to get something specific done before they could build back a chip on my tooth and prep for a crown. I told them that the hygentist said that the work wasn't required and wanted to have the tooth built back first, so I wouldn't have to walk around with a chipped tooth. I was told NO that is not how they do it, and it was in fact required to get done. However, when the hygentist had a death in her family the office needed to cancel the so called "required" appointment- but told me at that time it was okay to do the very thing I originally asked them to do, which was build the chipped tooth back first. They told me that being that "I couldn't make the appointment" it was okay to have the other work done. I brought back to the managers attention that it wasnt me who couldn't make the appointment- in fact, they actually cancelled it due to the death in the hygentist family and I have the voicemails to prove it - and I also asked- how was it okay to skip that appointment now, but not when I originally asked? Why isn't it still "required"? Basically, I did not receive a good answer to why I was lied to.

If you don't want to be lied to and overcharged, do your research and look the other way because Aspen Dental is just a name with no substance. RUN! I am really confused by their rating. It can't possible be that high with the poor customer service. Unless, of course, the ratings are from YEARS AGO!