Ashley Furniture Homestores Review

MariAnn was great! Very Friendly and helpful. With no pressure! I bought a dresser, great quality.

We are returning Ashley Furniture customers. We dealt with Travis Wheeler and he was beyond professional and patient with us and our decision making process. When it comes to a future furniture purchase we will be back and will be back to see Travis.

Random was an outstanding representative very pleasant to deal with knowledgeable with all our questions I would definitely ask for his service again great personality and real great sense of humor thank you for having a great employee

After leaving another furniture store almost in tears, I had low expectations for Ashley s. I walked in and was greeted by a friendly woman named Marianne, who was not pushy or salesy at all. She let me do my thing and gave me space, but stayed nearby to answer any questions and point me in the right direction. She went out of her way to make sure that the different pieces I was buying would match well together and gave great advice. If we weren t in the middle of a pandemic, I could ve (& would ve) roamed the store all day. It was a comfortable and enjoyable experience and their furniture is high quality and well-priced. I am so very excited about my purchases and would highly recommend this furniture store.

Tyler was extremely helpful and spent well over an hour on the phone making sure I got exactly what I needed. Please get her in management or get her the raise she deserves. She helped research everything I needed to get setup.

I truly enjoyed the salesman his sense of humor he was very well put together he kept a smile on his face he made a joke every now and then but he made sure he let us know what was in stock and he checked to see what was in stock if not any and he will make ppl., very comfortable when they meet him!!
Very charming and well-dressed and very attractive young man

Searched all stores, high and low, Ashley had what I needed. Will Sparrow was quick to help and knew the answers to all my questions. Thanks!

Found exactly what we were looking for. Random was a very laid back sales person and showed us exactly what we wanted in our price range as soon as we walked in.

Mike is an outstanding sales rep. Answered all our questions and was extremely patient with us. I plan on making another purchase in the near future .

A large selection of beautiful home furniture and decor makes this place invaluable for someone looking for furnishing their home or apartment. However the general layout and salespeople make a trip here confusing and a tad frustrating.

Maryanne was very helpful. Ashley s in-house kids funature is built much better than other brands that we liked at. The delivery process worked as advertised.

Our sales associate was Marianne Yeckley. She was friendly, helpful and no pressure.

Earl T. Helped me pick out a new dining set he was friendly, professional and provided us with amazing customer service! We will be back

Buyer Beware, 4,800$ spent on a temper pedic , got it home and wasn t the one we tested in the store , talked to a manager Bart told us since we didn t but there cover for it are exchange warranty is void !!! We only had it for 2 days !! Now we re Stuck with a extremely firm mattress , So if you must buy from them, get a cover from them read the fine print and don t except anything from management to resolve problems with products or there employees

Quick service with pleasant staff. Covered all the potential needs and found the model I was after on the quick.

GABBY HELPED ME AND MY BOYFRIEND TODAY AND SHE WAS/IS WONDERFUL! I HAVE EDEMA AND SOME SHE HELPED FIND EXACTLY WHAT I NEEDED FOR MY COMFORT AT HOME ! GREAT JOB GABBY I WILL BE SEEING YA SOON..

Joel was extremely helpful, professional, friendly, and Knowledgable!

Experience was great. Friendly staff that was very helpful.

Very helpful and polite. Would recommend getting furniture from here.

Amanda was very helpful. She didn t follow us around to make us feel pressured. Just came back once in awhile to see if we had any questions.

Great experience, found just what we were looking for. Marianne provided great insight and customer service.

Had a great experience. Travis helped me out and gave me lots of options to try to accommodate my needs. Service was great and expeditious from Travis. Will return.

Great furniture better prices than most shops around.

Jeff went above and beyond to make sure our experience was 110%! Awesome employee and will definitely be back because of him!

Theo did a great job helping us purchase furniture for our new home!!

Thanks to Jeffrey for helping us out. He was very nice and patient with what we decided.

Travis was a great salesman. Very attentive to our home needs and made the transaction smooth and easy. We re very happy with the service we received.

Great customer service. In and out! Thank you Travis for the quick and professional service.

Travis is great! He's very attentive and the prices at Ashley are very competitive. My friend needed to be financed and it was an easy, Hastle free experience!

Very helpful, Will was very kind and funny and I would recommend going to this store for other customers.

Great service and no pressure. My son loves his new bed!

I came in to just look around without the means of buying anything but because of Theo's awesome customer service I was able to get a set of furniture for my living room. He went out of his way to help me get a great deal on a few items! Will definitely come back for my next furniture purchase.

Our sales associate Tyler was great. However, we ordered a nightstand, headboard, and chest of drawers from Ashley Furniture and we were able to pick up the nightstand and headboard same day. We were told we would get a call when our chest of drawers was in so we could pick that up at a later time. I went to pick up the chest of drawers a week later, got it home, hauled it inside just to unwrap it and find that one of the corners that had been protected under a foam piece and wrapped up, was smashed in and chipped. I called Tyler and she directed me to their warranty company and I was to ask for Spencer. Spencer informed me that I can pack it back up and drive it back to their store so their master wood worker can repair it. When I asked if they could have someone pick it up and replace it since this wasnt a warranty issue it had come damaged, he informed me that all their pieces are completely unwrapped and inspected before they leave the store so it had to be our fault that it was damaged. I am very disappointed in this and will not be buying from Ashley again. We have bought a couch, bed, dresser, two nightstands, table, and this chest of drawers and this is how they treat their customers when something is damaged. We paid good money for our bedroom set just to have a piece come damaged and told it was our fault. I don t get how something that is protected under foam blocks and wrapped can be smashed in and chipped from being carried in a box inside a house. HORRIBLE.

MaryAnne was very helpful and knowledgeable about the products I was looking at. Would definitely work with her in the future.

Elaina was super knowledgeable and helpful. We needed a lot of furniture and she made it quick and easy even bough it was a super busy weekend!

Earl is most helpful and knowledgeable.
Will to go the extra mile

Kathelyn the sales person was amazing, she did a great job answering my questions. The man who mas training her while we were paying in the other hand was rude, shovenist, and disrespectful. I would NEVER give him my business. That man needs customer service training ASAP!

Mr. Coleman was very helpful in the buying of the bedroom furniture earlier. He did a great job and was very respectful

Very happy with my experience at Ashley Furniture. Gabby M. helped my wife and I find the perfect living room set for our home and even went out of her way to search for multiple pieces we were interested in. She was very helpful and I will definitely go back for the experience we had with her.

It s an Ashley Furniture HomeStore. Staff is nice and helpful. They don t bombard you while you browse which I appreciate.

Robert (Beau) Sirmans did a wonderful job. Greeted us with a smile and very welcoming. Was able to answer every question and concern that we had. Was able to help us buy our new kitchen table without any issues. Definitely will go back to him if we need any other furniture. Would give him more than 5 stars if we could!

Random Coleman did an excellent job,he was courteous, kind and professional.

I have worked with Marianne twice now. She s absolute fantastic! Listens to what you re looking for, gets a real feel for your personality, and makes the whole process fun and stress free. I m incredibly happy with all of my purchases from her at Ashley

Travis is awesome! He went above and beyond during my furiniture purchase. I highly recommend him for your furiniture needs.

Bought a mattress and bed spring from Beau, he was very knowledgeable and helpful. Both were ready to pick up in 25 minutes. Good experience.

Not a bad furniture store, pricing is inflated as is all furniture in AK . The styles were a bit limited, not much variety but lots of similar stuff. We did find a nice bed that matches what we were looking for. If we are looking again we'll try Ashley's but may end up ordering as we did with just other purchases.

Mu salesman, Dartanian was very helpful and friendly. Thank you!

Gabby was very helpful. She worked with me and my husband to make sure all our needs were meet. We will be back to see her!

Great products and service. My salesmen, Robert, was knowledgeable and very helpful

I had excellent customer service at Ashley Furniture. Will gave us the best service and was very attentive to what our needs were. I will definitely come back when the need arises to purchase more furniture.

Mr. Earl Twillie, thank-you for the great experience at Ashley Furniture Home-store in Anchorage. You were super helpful, super friendly and not pushy! You helped us get exactly what we needed at the best price. We had our toddler with us and your calm demeanor helped make this visit a success. You earned our business and we will see you again as we upgrade our rooms! You are a great asset to your team and store and we will recommend you to our friends on base at JBER! Thanks again!

Earl at Ashely s Home furniture helped me while being out of town and is really amazing with the help of me getting a new king size bed. I would highly recommend him and the store.

This store is fantastic and the sales person was so friendly and helpful! She was super quick to help us and find us what we needed and helped us think about what would be better for future uses!

Wonderful customer service from Bart and Will. They really went the extra mile in assisting me as I was trying to make an out of state purchase with a timely delivery. Thanks guys!

Every major furniture purchase my family has made has been from Ashley, but after our experience in July 2017 we will be looking into other options for future purchases. Dartanian was our sales associate and he was unable to provide answers to basic questions, gave information we later learned to be incorrect, and would shrug and say he did not know things rather than ask someone else or look them up. This should have been a warning not to complete a sale with him, but we did so anyway. He read back each of the items we were purchasing and set up delivery. When Furniture Enterprises -the company Ashley uses for delivery in Anchorage- contacted us to confirm delivery, we learned that again information Dartanian gave us was incorrect. At the time of delivery, one of our items was missing. I asked Tim, the driver, if he could wait while I retrieved my purchase order; Tim declined to do so. I called Ashley when they opened and eventually received a call back from Brian, who identified himself as the manager. It turns out Dartanian did not actually include each item in the order that he had read back to us as being included. Brian suggested that it was not possible for this to have happened as he personally trained Dartanian. Instead, he offered to take $21 off of the price of the missing item if I pick it up myself, stating that there is no other way to resolve the issue. Throughout the course of our conversation, Brian did not attempt to contact Furniture Enterprises to see if they would be able to accommodate the delivery, but rather stated that we would be charged the delivery fee a second time and would need to schedule another day out of work on an undetermined date to receive the item we had been led to believe we had initially purchased and was being delivered. In the context of life, this is a rather small inconvenience. However, in the context of customer service and a company valuing loyal customers, this entire experience has been ridiculous and I find the resolution to be unsatisfactory.

Broad selection of reasonable furniture. Delivery charge ($149) seems out of line for a delivery of slightly over 7 miles. Salesman was not pushy and allowed me to browse at my own pace.

I have bought my beds from ashley as well as purchased furniture as part of my work from them. This time it was for my new home. I needed everything, other than bedroom. I found what I was looking for and prices weren t bad. The sales people do there job but not personable and when you overhear them describing customers it s not flattering.

Earl was very helpful and answered all our questions in purchasing our three children their beds and mattresses. We will be back for our next purchase.

Sales staff at the store were great. The only issue was in the pick-up at the warehouse. I arrived an hour after purchase as instructed by the sales staff at the warehouse to pick up my item this was to allow them time to pull the order and have it ready for me when I arrived. At the warehouse I was then told I needed to come back in an hour as they needed that time to pull the item. after telling the girl at the counter that I had already waited an hour for this to be accomplished, I was told to come back later.

Will was amazing! He worked super hard to help us find what we needed in our new house from 4000 miles away and arranged everything so that it could be set up in our house when we get there! I was treated like family! Thank you sooooo much for all your help!

He was a friendly guy. I didn t feel pressured to buy a mattress right away. He let me take my time! Great dude

Will was not pushy and very friendly and easy to work with.

This guy suck he was basically speed walking across the entire store showing us the bed frames. To the point where my wife had to tell him to slow down. In the end he spelt my name wrong on the transaction of purchasing a bed frame. His attitude was way to straight to the point. I didn t feel welcome at this store at all, pretty much felt they were just only about business.

I bought a $900 bed frame less than 2 months ago and it is already broken. I called to see if I can return or something for it being defective and the lady told me no. I have only slept on my bed. Nothing werid or anything for it to already be broken.

Random was the salesman that assisted us today, he was very professional, friendly and helpful. I would recommend allowing him to help you with any of your furniture needs. Had a great experience at Ashley s today.

Jeff was a great help with helping me find the perfect couch for my family's new home! Thank you so much. Although, I wouldnt reccomend applying for the synchronized payment method based on credit, if you haven't established credit or are trying to build credit. I wish I would've known my application had a high chance of getting declined before applying. I didnt learn until after going to bailey's furniture store that another sales rep told me how badly it could affect my credit. I learned something knew. Anyway, good luck.

Went in and was greeted by Stephanie and she was super nice and was very informative about all the furniture. Bought a great set from her, would recommend her. Thank you!!

I actually haven't visited the store yet. I don't know how you got my number. I've seen multiple TV ads for the store. I'll visit there sometime, just not yet. Thank you though.

Average quaility stuff & I was told by my salespersons that they only have a sample representation locally so you have to wait for a lot of your chooses. My opinion is that Bailey's is better.

Stephanie L. was very helpful the whole process! I appreciated her not bombarding us like most of the furniture stores did. Thanks again for the time you took with me.

Will was very professional and helped me find the perfect funuiture for me and my wife

Will Sparrow helped me out with my new home furnishings, he showed me around and helped me pick things that were tasteful and in my budget! I only purchased my boys bedrooms today, but I ll definitely be back to get my master bedroom and dining room, and I definitely want Will to help me again!!! I am so excited to move into my new house!

Will was great. He welcomed us to the store and directed us to the items we were interested in. We took our time looking at several items. Will answered all of our questions. He was knowledgeable about the products and service. I will shop here again.

Will was very flexible with my requests-as a great salesman should be!

Love this store. Travis helped up out and gave us all the necessary information plus some. Thank You!

We went to Ashley Home store to purchase a mattress. Staff were very friendly and knowledgeable about the products we looked at. Gabby is an excellent saleswoman and helped us find a matress that best suited our needs.

I am moving to Alaska from Missouri and will be arriving with nothing. Associate, Will, was super helpful and helped me furnish my entire apartment over the phone! 5 stars!

Marianne is amazingly helpful. The store even offers a military discount! If you are looking for high quality, affordable furniture in Anchorage you should check them out.

Matthew helped us with our purchases and he was pretty knowledgeable, professional and personable. He made our purchasing experience relaxing and not so stressful. This store also has what we needed and it was easy for them to order if it s not in stock. I strongly recommend to buy from this store and ask for Matthew. You won t be disappointed!

Great selection of items, quality furniture, no salespeople following you around, salespeople are knowledgeable about the products, Thank you for the excellent service.

Will was awesome. Listened to what we wanted and directed us to the right loveseat.

Excellent customer service, great quality and selection, lots of bargains too!

Mr. Random Coleman was a great help. I described what I was looking for, and he found exactly what I wanted. Very efficient service.