AS Eesti Post Review

Asked about package delivery time, they said around 4-7 days, already 13 days and tracking lost after "Shipment from country of departure,Estonia" , not updating for 5 days already.

In the worst office, parcels come several weeks while the smartpost arrives the very next day.

I like it very much, Girls are good, they do everything quickly ... :)

Terrible delivery, parcels are lost all the time or go longer than the appointed time and come spoiled.

Sometimes only 1 checkout out of 5 is open with huge queues

No customer service at all.
I tried to write them but I didn t get any reply. My package has been stuck in Eksport for a while now.

This is not what I expected from Estonia s mail service.
Considering Estonia is one of the first countries going full digital some futuristic ideas come to your mind.

At least, they got really take their time to fix the mail service to make it a little decent. That gotta be a priority.

The worst postal company! Never use it! We ordered 2 parcels, both came to the delivery center at the same time, but we received only one! The second has been lying there for a week. They called support three times, and they were never able to give us a normal answer, why we can t pick up our package. We asked about the opportunity to pick it up ourselves, for which the support operator promised to contact the delivery center so that they would deliver the parcel to the client center (which by the way is across the street from the delivery center), after which she promised to call back. Of course, no one called us back, the messenger was lying around in the delivery center. The package has arrived, but we can t pick it up! WHAT FOR Nonsense

The mails will not be answered. The packs move at turtle speed.

Disgusting service, boorish attitude and disorder. In the best case, if the parcel is delivered, then to the wrong address, or roam by their permanent sorting points. Now, I can t get anything an nth amount of time, for no apparent reason. It should be a shame!

However, as usual. When would your sharashkin s office be covered !!!

A postal service that does not want to work during festive period? Won't be resorting to their services again. Enjoy your holidays.

Below the average level on answering phone calls and emails from clients.

The service is just awful! I ordered it at the end of August, still not sent. HORROR!

The parcel sent by the postal apparatus to the postal apparatus was lost. The maximum liability of Omniva in this case is only 320 euros! More to this office not a foot!

I waited 20 minutes for service, although there were only 2 customers left besides me. Both came ministers later, but were served earlier because they were private clients. And in the end there was still the same waitress.

For the second time, the bedding is diverted to the wrong place. Again, I have to wait for more days to get my parcel.

Very bad experience with this postal organization. Couriers deceive that the addressee was unavailable - and do not deliver parcels. Faced this several times. When transferring a parcel by DHL, they also keep it for several days. If possible, I do not use Omniva, if the departure is important.

The most awful service from state-owned company. Do not ever use their services if possible. There are more customer friendly services in Estonia.

I m not sure that Estonia has a more irresponsible attitude towards work, packages and clients!
Omniva is never responsible for anything! What is the role of the Eesti Post in international shipments ?! Even they are not up to date apparently.
If the parcel is delayed, they offer themselves to SOLVE the problem and find out for yourself if it is interesting! This is generally like ?? !!

And the cherry on the cake - the cost for a regular business client is MORE than for the cost for eraklient.
No way!

Really terrific service !!!! The courier brings the foundation to the punt! down the stairs, comes to the store, a folder with a naughty signature needed, a signature given while I'm dealing with a customer .... a few minutes later I discovered the signature, WHERE IS THE GOODS ?? Call, ask, and answer OFF, BEFORE THE HOUSE, AND I NEVER HAVE TO GET THE GOODS. In itself, it was already crazy: it is wet outside, my goods are sitting in the pool, the courier just puts them there because she DOES NOT have to bring the goods to the store (florist 2 women at work, women's day !!!). but take the pallet full and carry it inside! I personally do not recommend OMNIVA to anyone and do not remember good words !!!!

Every time there are problems with the parcels !! Couriers are not responsible for bundles, operators are rude.

at the beginning does not accept the swedbank card then does not take the code, next the alarm will sound. seriously sorry for the system. Continues to amaze how low quality the service is ...

impossible to get any information, the helpline service providers claim that they do not have any communication with post offices and it is not possible to find out whether or not shipments have arrived in the customer's name, and where. You have to constantly chase your packages. However, it often depends on a well-meaning neighbor who arrives to deliver the unfamiliar letter from his or her mailbox to the right person.

There are often long queues in the evening. Overall not bad

If the contents of a parcel can be lost when being sent from one parcel terminal to another, it cannot be a quality and reliable service provider!

The goods have not arrived for 3 days even though it was agreed.
Very bad service is not recommended for anyone

Two parcels from England came to the wrong address.

Great office! Almost always there is a place to put the car, the workers are nice, they always help, but Estonian post still develops of course.

Fast and professional service. In front of the building, parking is 2 hours for free - you need to put the watch with the start time of the parking or register the car in the parking machine inside the building.

In a week, the shipment from Viljandi will not reach Tallinn. The system is state-owned. Any information that Omniva transmits is false.

Mail is like mail. Not the most comfortable place for visitors, but who cares.

So lucky to bring the goods that scary !!! Spoiled mood and especially the day! We had to wait 3 days at home to wait to call back and come? Unbelievable that the logistics department works so sloppily !!!

People working in the call center are absolutely incompetent. Called about 5 times and got different information and instructions every time. I have been trying to pick up a passport for weeks now but no luck. Awful, awful, awful.

They cope with their work many times longer than a parcel trip from a village in China to Tallinn. Make two shifts, this is a warehouse and not a desk. Mountain products, and opening hours ... 8 hours a day. Are you seriously?

Tracking nr. shows 8 days ago my parcel arrived,but nobody even has sent me a note to collect it.Still waiting.

Everything quickly came!
Love kiss

They do not answer the phone, never .. disgusting service (there is a function we will call you back, but this is scammer ... they don t call back, order at another post office ..

The work here is natural slavery + low wages, which does not meet the requirements.

Surprised by the number of negative reviews. If you go there not in the top hours, then very quickly the service has never been a problem.

The most dibile phone support in Estonia! You wait more than five minutes and yet no one responds, reverently lift the musa playing in the tube. Krt, at least you could tell me where I'm in your queue and how long to wait. Not to mention that, of course, no one calls back. Hire a couple of additional operators well! Krt, the name of the new but nonsense the same

The office in Kaubamaja is not working. Paid for parking, pinned up with boxes. I waited 10 minutes until an employee of a store with telephones reluctantly found out by telephone from Omniva how to receive the package.

High quality and fast service. There are no long lines.

Absolutely cool company, liars and irresponsible not to mention sloths and thieves!

Turn in 20 people. No seats, so everyone is standing, including the elderly. For private clients only one employee works.

Omniva 2.5 weeks delivered the parcel to a distance of 30km. Things come faster to me from China

This company sent my 14 year old son again and again sports tablets. Later a debt collection company back home even though I had already contacted EMail. Criminals ....

Wouldn't even put one.
Very poor service and attitude towards customers.
You are not responsible for any loss of the consignment and will not take any action to locate it. Arrogant attitude and indifference. And this is our country's mail agent!
Would not recommend this company under any circumstances, not reliable!

There is no worse institution in Estonia than the Estonian Post !!! Very often I receive parcels and it has never happened once again that I would have had trouble getting the parcel. Couriers do not know downtown Tallinn and callers have problems with gentlemen.In addition to having to pay at the post office, I also have to pay for many phone calls before I receive the parcel to the customer service of Estonian Post. you can still talk to the offended customer service representative about how I talk to her.
In summary:
Customer service on the phone 1661 - none
Courier service, parcel delivery - through great difficulty towards the stars !!

Worse courier service ever tried!!! Avoid and use other options...

Informative place. Lots of workers and mountainloads of packages

Another letter sent from Finland to Estonia turned into a maxi letter in Estonia. The size of the letter was 240x350x20 (according to Itella, 250x353x20) and its weight was 93g. Two identical letters were sent at the same time, one arrived normally, the other went to the post office to be picked up;
The Omniva info couldn't tell why the letter turned into a max letter, probably the mail has wrinkled (creased) the letter, making it thicker, no other explanation.
Of course, the new dimensions of Omniva's new (2013) are 230x330x20, but in the same breath, they say "The dimensions of the International Maxi Book do not change".
Now I would have to pay an extra price to get the letter in the mailbox, but where I get paid, should I go there to pay for the mail, I will not bother calling there again to ask.

Package route:
Germany - Tallinn 1,5 day (DHL)
Tallinn - Tallinn post office 5 days (Omniva)