The worst postal company! Never use it! We ordered...

The worst postal company! Never use it! We ordered 2 parcels, both came to the delivery center at the same time, but we received only one! The second has been lying there for a week. They called support three times, and they were never able to give us a normal answer, why we can t pick up our package. We asked about the opportunity to pick it up ourselves, for which the support operator promised to contact the delivery center so that they would deliver the parcel to the client center (which by the way is across the street from the delivery center), after which she promised to call back. Of course, no one called us back, the messenger was lying around in the delivery center. The package has arrived, but we can t pick it up! WHAT FOR Nonsense