I was in need of emergency plumbing service and they efficiently returned my call and scheduled repair for the following morning. Leaking pipe was located and repaired in a few hours. WT was very professional throughout the process. Thank you so much!
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The techs were great. Work was done correctly and thoroughly. The office sent the wrong tech the first time even though I was very clear on the issue they sent a HVAC tech when I requested a plumber. I would recommend the workers, but be sure you verify the type of work with a second call to make sure you get the correct help the first time.
We are so thankful that we chose Appleton. WT came out for the assessment. He pinpointed our problem after doing a thorough inspection of the whole system. They are professional, time efficient, and treat you like family. We wish we called them sooner!!
Keith did a great job explaining all options and preforming cleaning and inspecting all HVAC equipment. Thank you very much for sending a highly qualified perfessional. Ray Steckman
We had an emergency over the 4th of July weekend. I called and spoke with Angela. She was very responsive, helpful and extremely accommodating. She had a technician at our door withing a few hours. He was very professional, knew what he was doing, and had all of the parts he needed on the truck. He was finished in no time. I would highly recommend this company.
12/31/2020 - Second time I have used this company for a major system replacement. Day after Christmas furnace stopped working and was leaking carbon monoxide into house. This company diagnosed and eventually replaced our furnace. Safety was their number one priority! One simple project unexpectedly turned into a new well. The Appleton Campbell team addressed the unbelievable challenges and completed the project. They are commited and courteous. Everyone was exceptional.
Great job fixing the leak under the sink and replacing the faucet! Dale Beckett did a good job fixing both! Appreciate the fast response time and am happy to have these items taken care of. We have used Appleton Campbell a few times now and would recommend to others for fast and reliable service.
As an existing customer, I called Appleton Campbell when a lightening strike knocked out our electrical system. Donnie Starr was at our house the next two days inspecting the damage, making sure our system could be operated safely, and preparing the report we used to file our insurance claim. Together with April in the front office who somehow managed to get REC to show up and restore power (I think this was a miracle given all the other outages from the storm), Donnie provided excellent service. He was extremely thorough and generous with his time and willingness to explain everything. Appleton Campbell has since replaced our electrical system and everything is working well. This company's prices are not cheap, but all of the technicians and office staff are responsive, reliable, competent, and professional. We are satisfied customers.
Too expensive. I was quoted $1466. for a job that has an average cost of $400.00. Called a different company same day and went with them. It cost me $375.00 for same job! Won't be calling them again.
As a long-time A-C customer with a Home Savings Agreement, I made an appointment for estimate to install three Ring Floodlight cameras replacing motion detector lights. Donnie arrived on time and reviewed work to be done - very professional and comprehensive. Estimate provided was based on his standard list of installations - times 3! Way out of line with other estimates I had received, and SIX times more than what I ended up paying for a professional installation the next day (all cameras up and operating in less than 2 hours!). Although I have generally been pleased with the service received from A-C over the years (specifically Ronnie's heating/ac inspections) this experience has (again) called into question the overall value of using A-C for other work - very unfortunate.
Finally. Got a person who knew the business - Ronnie Bland. The other people you sent didn't do much. Ronnie did what was suppose to be done. At another house we had, we had a good technician from Robert B. Payne so we knew what we were seeing.
I am really glad to finally get someone who knows the business.
Very efficient organization. Let me apprised of schedule and notified me of arrival time and technicians info. Glen did and admirable job. Was quick and efficient. Cleaned up prior to departure. Would recommend this organization!
We had a broken hot water heater. David was prompt, knowledgeable, very thorough and pleasant to work with. He not only fix the problem but find the underlying cause of our problem. We feel that we have a long term solution that will make our water system healthier and more efficient. We were very pleased with this service.
Our electrician was incredibly professional and knowledgeable. I am extremely happy with our experience and will definitely be using them in the future.
Top-notch technicians, showed up on time, and completed the install in less time than I thought. VERY respectful of my time and went out of their way to explain the new install. This is the second time Appleton - Campbell has been to my home, confirming my faith and competence in the Company and its representatives. I want these guys in my corner EVERY DAY !
Mr. Kerns came by my home and after hearing about the work I needed performed to install two electrical outlets he asked a series of thorough questions. He was very concerned about capturing exactly what I wanted. He went on to make several recommendations. After we had finalized what my project would need to get accomplished he thought it necessary to make some necessary preventative maintenance suggestions for my home. Not pushy, but he gave me some things to consider. Being new to this area and unfamiliar with the colder temperatures I saw this as valuable information and could not pass on an opportunity to purchase a service contract. Thanks Carter!
Thanks Shane and Eulises for doing stellar work. They both were courteous and professional. Right down to the setup and clean up they were on top of things.
Chris did an amazing job. He was very knowledgeable. He explained all the details Associated with my heating and cooling system. He was very friendly and also explained all the different program service plans that I could sign up for. Great experience! I would highly recommend this company
Bottom Line: I would definitely hire Appleton Campbell again. From start to finish, all employees involved were considerate and professional - from the call/dispatch personnel, to the initial visit, to the installation and then the final follow-up call to set up the inspection by the county. Each interaction with Appleton Campbell made me feel like a valued customer and part of the decision-making process for all that was involved in diagnosing and ultimately replacing my aging HVAC unit.
[reviews for the initial consult July 29, 2016 and the installation Aug 4, 2016 are below]
20 Aug 2013 - Update: My new Carrier brand HVAC system for the main zone in my house (zone 1) was installed on Aug 4, 2016. The job was professional from start to finish. The four men who did the job were excellent. Jason and Jeff built the foundation/retaining wall base for the new outdoor compressor unit. The end result was a very nice pressure treated wooden container topped off with quartz pea-gravel to accommodate the slope of the yard where the new unit would be placed. They did a nice job of preserving my sod and the clean up afterward was also good. Dylen and David were the men who installed my HVAC unit both inside and out. Dylen was the lead man on the job. He was very meticulous and knowledgeable. Both men were amiable and answered all of my questions. The installation went very smoothly. Dylen was very thorough and explained the operation of my new system to me, including a new smart thermostat. He also provided a very comprehensive 3-ring binder with all of the instruction manuals, warranties, etc. for my new HVAC system. The cleanup from the installation was excellent. There was no debris of any sort left behind - a very tidy job indeed.
The Prince William County inspector came out on Tuesday, Aug. 16, 2016 (standard procedure for gas line hook up for new appliances). She stated that Appleton Campbell was one of two HVAC companies that she personally recommended for stellar work in our county.
I have now owned and run the new Carrier brand HVAC system for two weeks now and it runs like a top. I can already tell the improvement in the efficiency vs. my former 14-year-old Goodman (builder grade) system. I can tell that my other heat pump system (zone 2) does not have to work as hard now that the new Carrier HVAC (zone 1) is in place. I look forward to seeing the savings on my next electric/gas bill.
29 July 2016 - After much careful thought and research, I hired Appleton Campbell to repair and ultimately replace my 14 year old HVAC system in my home. Previously I had used a few HVAC companies from our area that provided inconsistent service and was ready to try someone new. I was really impressed by the level of service that I received today.
Chris came out to my house and inspected my ailing AC unit, which had failed the night before. He was very courteous, kind and professional. He explained all of my options from a simple repair to updating my system. He explained the pros and cons of each choice very thoroughly. He also was patient and willing to talk with my husband [overseas] via Skype about the problem and possible solutions. Chris explained all the costs, labor and inclusions. He answered all of my questions. We were happy to discover that Appleton Campbell offers a military discount as well.
I was very pleased that I was treated as a valued customer and that the choice to repair or upgrade was left totally up to me. After weighing all possibilities we decided to have a new HVAC system installed.
Chris installed temporary measures to ensure that we would have AC for the next 6 days until they could return to install the new system. He also serviced my upstairs unit while he was here. Based upon this service call, I am confident that we are in good hands. I am looking forward to next week's installation of my new HVAC system.
Glenn G. of Appleton Campbell installed a ceiling fan rated box in my daughter's room. He cleaned up the mess that was there in regards to the old wiring. It now has one copper cable sending in power instead of the 4 aluminum cables that were wired together. I can now install the ceiling fan myself with confidence. He was helpful with information on what he was doing and did pick up any insulation that fell out. The installation was not cheap but the relief I feel from his work is definitely worth 5 stars. I can see the his dedication to his work. He was very professional. If I need something installed again I will call on Appleton Campbell.
All the service technicians that I have had in my home from AC have been exceptional. New air conditioners were installed in May and every person involved with this transaction was very personable and professional. In October a systems check was performed and again great technicians did the job. Because of the positive experience with AC I called upon them again for some much needed plumbing work. Dale Beckett was fortunate to get the job order... Poor guy.. The job turned out to be a disaster but he handled as an expert with a lot of smiles... Great ending to a dirty job. Would recommend him to everyone! May you all have a Very Merry Christmas and an awesome 2020! Suzzy Cardell
Over the past month, Appleton Campbell has replaced my AC unit, gas furnace, and gas water heater. Everyone who was involved in the process was knowledgeable, professional, and kind - from the people who took my phone calls, to those who checked out my existing equipment and helped me select the new equipment, and those who went above and beyond installing the new equipment. This includes, but is probably not limited to: Chad, Mike O., Kenny, Danny R., Mike M., and technician 222. I cannot be more pleased with the service and help I've received from Appleton Campbell.
We have had them out for several issues over the years and they have always done a tremendous job. Always fast and courteous.
Furnace work, water pressure tank replacement, and most recently A/C replaced. Matthew M did an excellent job showing us the options, and Paul and Reid did a fantastic job on a difficult install. They were all exceedingly professional.
Over the past month, Appleton Campbell has replaced my AC unit, gas furnace, and gas water heater. Everyone who was involved in the process was knowledgeable, professional, and kind - from the people who took my phone calls, to those who checked out my existing equipment and helped me select the new equipment, and those who went above and beyond installing the new equipment. This includes, but is probably not limited to: Chad, Mike O., Kenny, Danny R., Mike M., and technician 222. I cannot be more pleased with the service and help I've received from Appleton Campbell.
Dale Beckett was an excellent technician for Appleton Campbell. He went above and beyond by taking his time to explain the issues at hand with my main water system. He is friendly and very timely. I d highly recommend Appleton Campbell and using Dale as your technician for any plumbing service at hand.
Highly recommend this company. They are excellent in every way! The staff is always very respectful, helpful and friendly. It is great to see younger staff, such as Ethan, continuing to uphold Appleton's high standards!
Great service! Chris Rounds was prompt, professional, and courteous. I had to work during his visit and he was great, he didn t mind running to my office to update me and explain recommendations very clearly. We were satisfied with the service and highly recommend Appleton Campbell.
I do like the professionalism they present and adhere too. We use they for our HVAC service and are very happy. Recently Glenn came out to inspect our electrical and was very thorough and patient in his explanations. He did a great job with his inspection and detailed the issues we need to correct. As other reviewers have stated their prices are higher than almost all others in each of the industries they work in. However, that price is a flat price and will not go up. I am happy with them and will call back when I need service.
Our furnace went out during a cold spell. The technician found a much bigger issue than just an electrical problem, mold! The original builder had used minimal grade materials installing duct work. AC replaced entire furnace and ducts and had us up and toasty in just one day. The men were so polite and courteous, and explained everything throughout the process. They even brought out space heaters to keep us comfortable. I have been a customer for years and will continue to be one! Good company, good people.
We had the best customer service experience from Davy K. He was so knowledgeable and took the time to explain everything and answered all of our questions. I would recommend Appleton Campbell to anyone looking for a reputable and reliable HVAC company!
I called Appleton Campbell to assess a low water pressure issue at my house. They had an appointment available the next day and with only a two-hour window. The plumber, Dale, was very professional. He explained the pricing structure of the visit, listened to my issue about water pressure and then asked insightful questions to further clarify the issue. He looked at our system that includes a home filter and softener and discussed possible causes and solutions for the low pressure. He then performed some diagnostic functions and helped me determine the best course of action. Through the process, Dale did not over promise, explained possible repercussions of certain actions, and gave me a lot of information on our water system and plumbing basics. In the end, we have adequate pressure and a new plumber. Thanks, Dale!!
We had a failed septic ejector pump during a busy time of the year for us. From the initial call, the staff were extremely friendly and knowledgeable. They put me on a priority list and by 2pm the same day, "WT" was on-site to review and quote the pump replacement. He explained everything and various options, etc. - it was also clear that this wasn't the first time they'd done this :) - nice to have experience behind the work to have confidence it'll be done right. WT contacted a parts runner and stayed on site to finish the work. Before long the new pump was delivered, installed and we're back in business and confident they're a company that will stand behind their work!
Two days ago we had a semi-annual inspection done on our systems and the tech (David) found our main level furnace after 15 yrs had worn out and was not safe; it had a leak exhausting carbon monoxide. He immediately shut the system down and provided us with various options to replace. Process was simple and easy!!! Two days later we have a new, more efficient furnace and A/C system. The techs (Rodger S, Zach W, Seth A) did an outstanding job with the install, cleaning, and explanation of the system. Couldn't be happier with the service and keeping us safe!!! Thanks!!!
Matt M. did my A/C maintenance check. As always w/Appleton people he put on booties before entering to check the interior equipment. He was polite & friendly yet professional. He showed me a problem in my unit and explained it well. Matt also gave me info on how to care for it less expensively. After checking the exterior unit he carefully explained how I could do user maintenance on it, again saving me money now and in the long run. I also appreciated his completely clean language throughout the visit. This always says "professional" to me. I continue to recommend Appleton Campbell.
Appleton Campbell has such professional technicians. Sunny was our most recent HVAC tech and he was so thorough and explained everything to me. Some won't bother to take the time and help you optimize your system but he gave me a couple tips on how to when the seasons change. So happy with his visit. Thank you, Sunny!
Appleton Campbell has been taking care of our needs for many years and we have been very satisfied. Ethan Ficklin our Technician did a very thorough and professional job.
Paul and Roger just replaced our 17-year-old oil furnace. They did a spectacular job and cleaned up completely after themselves. It was obvious that they paid careful attention to details of safety and appearance. Genuinely nice people, we could not be more pleased with their work. The same goes for everyone we have met at Appleton Campbell. A superior company.
In addition, Glenn just got our 3-way switch working and thoroughly inspected our electrical system. He made suggestions for updating parts of it, carefully explained why the Code requires them, and applied all applical discounts to the estimate. He didn t try to upsell us and was the soul of being professional. A genuinely good person and, with his 42 years of experience, enthusiastically recommend him. Like I said in my earlier post above, Appleton-Campbell is the best!
I needed to have both HVAC systems replaced in my home. I have always trusted the quality of work by Appleton Campbell, and even though it was a very expensive project, I know how they stand by their work and quality. Dylan N and Jason W were the technicians, and Zack W was the assistant. I cannot leave out Jerry, who did my initial system checks, and ultimately uncovered the need for the project o be a priority due to how bad and unsafe my current system was performing. All of them did a wonderful job, and made sure it was completed the way they would have wanted it done in their own home. The final product is clean and very functional. Great work to all!
Absolutely amazing Team came to our home, Shane, Ulysses, Cody and Devin handled an extreme large and complicated job in re-wiring and Installing a new electrical Panel and installing over new 100 devices. My wife and I are extremely happy with the service, professionalism, technical knowledge and overall customer service. I will definitely tell all of my friends about Appleton Campbell.
Great service, quick fix. Technician was very knowledgeable. Asked for a quote for service agreement and it was provided and purchased. SUPER SERVICE! Thanks
Matt and Dylen from Appleton Campbell were tremendously kind and helpful. We get all of our household repairs done from Appleton Campbell and will continue to do so.
Seth came out today as our AC unit stopped working. He went through the options we had and also for our secondary unit. He was very helpful and communicated everything so well! Very professional and kind. While the prices might be a bit higher than other quotes you know they are taking good care of you as a customer and that the product is quality. Although it was a bit stressful getting the bill I knew I was working with the right team. Thank you Seth for your hard work and great customer service!
Awesome service. Prompt technicians that were able to clearly walk through the details of the necessary repair. Upfront total cost removes all the risk of traditional hourly work. Very professional and quality workmanship was apparent!
Great service and great employees. We have just purchased a home and have had Appleton Campbell come out several times for different issues. Everyone who has come has been very knowledgeable and friendly. I'm more than happy with the service we have received.
I called Appleton Campbell because of a leaking water heater tank. From the first phone call speaking with the answering service to speaking with the customer service team I had a representative Mr WT settle at my door the same day. I had an emergency and Appleton Campbell made it happen. My technician Mr. J. Williams was professional, courteous, prompt and overall a very pleasant person. He got the new water heater installed and cleaned up promptly. My mother s water tank went bad the very next day and I called Appleton Campbell right back.
Update: We had our annual boiler inspection today by Bill Dooly. He was very pleasant, quick and efficient. The service definitely top notch!
We had a technician, Ronnie, come out to check our boiler. He quickly identified the issue and got us up and running again. The whole process was painless from scheduling through repair.
I have an older, outdated system in my home and the electrician was able to get it working for me. Very good service by the company and the electrician.
Must definitely agree with all of the other great reviews here. A technician came out to fix low well water pressure. Very friendly and knowledgeable and even walked me through some maintenance tips on other systems within my home that I had questions about. Appleton Cambell has my business from now on.
I would like to express my 100% satisfaction with the courtesy & punctuality with the which my online appointment was met. The following day, Mr. W. T. Settle & his assistant arrived on time, assessed my issues/needs then quickly provided 4 recommendations/quotes along with supporting justifications for each, along with thorough replies to each of my questions. Upon making my choice, the installation was scheduled for the following morning.
Mr. Mike Baker & his assistant arrived promptly at 9:30 am the following morning and completed a professional installation of the new pressure tank & Backwash system by 1:30pm followed by a cleanup of the work area. Before leaving they responded to each of my followup questions with concise, knowledgeable answers.
Much thanks to Appleton N Campbell and their excellent team of professionals for resolving my problem. I rate you a 10.
I have been a customer of Appleton Campbell for over 14 years. I have always had excellent experiences for both my HVAC and Plumbing jobs. My most recent interaction was for an installation of a second floor attic HVAC unit with Jason Williams and James Kerus. They were both fantastic. There were problems with the electrical prior installation (not Appleton Campbell) which was making the install more difficult than normal. But they doggedly pursued every avenue to find a solution to get my system to work. They were both very professional and super easy to work with. I will continue to use Appleton Campbell for my future projects. They are not the cheapest company around, but definitely one of the best.
I would like to give thanks out to Kevin and Austin for their support on the installation of my toilet unit. Their workmanship, efficiency, personality, and above all professionalism exceeded all of my expectations of home contractors. I will be using them again to replace my second unit in the Fall of 2020.
Ethan did a great job in providing the scheduled maintenance required for my HVAC unit. In spite of the COVID crisis we re in, Ethan worked through it as only a professional of his ability and character demonstrated.
Donnie Starr is amazing, I lost power in my bathroom and bedroom and Donnie found the issue right away very professional and knowledgeable. I would recommend him to anyone having electrical issues. Thank you Donnie you really made my day.
These guys are the best ever!!! Sue's Laundromat in Warrenton had MAJOR water issue. Friday night emergency and they dropped everything and stayed late to get the job done. All our customers THANK YOU and I THANK YOU!!! Can't say enough about Michael O, Tim K, and Chad H. Highly recommend them to everyone!!!!
We had a leak in our water line between our house and our well. We originally had WT come out and advise our our well issues, and he identified a leak in the line. Then the Appleton Campbell crew(Chad, Hagy, Crockett, and Josh) showed up yesterday to run a completely new line to the well. They were here on time, and did an EXCELLENT job finding the leak, replacing the old line (doing it the right way as opposed to what the original builder had), and having our water running....all in less than a day. they damaged no plants in my wife's flowerbeds, and have the yard cleaned up with new grass seed planted. Other than the straw on the grass seed, you wouldn't even know they were here. I highly recommend Appleton Campbell for others who need plumbing work, and highly recommend these crews!
Glenn was a good listener and took the time to thoroughly understand what we wanted before he wrote the estimate. He made suggestions that were very constructive and knowledgeable. His professionalism was key to our decision to proceed with the work.
The crew arrived when they said that they would. From start to finish, the job (several items of electrical work) was done well. Personable, amiable people; clean professional job; on time and for the price quoted. There was a miscommunication on one item, which turned out to be a non-trivial bit of work. The crew came back and did what we wanted and made sure that we were satisfied. All within the quoted price. They are not cheap, but we are very satisfied with the work.
I wanted to take a moment and say a kind work about Appleton Campbell. I have been in the Plumbing industry for 20 plus years. Mike and Jason have helped mentor our Company over the last 4 or 5 years. I can say without hesitation, the Appleton Campbell is an Elite Service Company in our Industry. They are a model that many of us look up to. In this day and age where it is difficult to find a company with integrity. They are a breath of fresh air. Thanks Jason and Mike for all you are doing, not only for your customers, but our industry. - Rodney
We recently called Appleton Campbell because our HVAC had stopped working. The team provided excellent, personalized customer service and thoughtful advice and information that assisted us in making the decision to purchase and install a new unit. Sincere thanks and appreciation go out to Christine, Zach, and Mike, but especially to Reed, Steve, and Stewart. Kudos to the team!
We had a water leak on Sunday, 2/10 around 8PM. We called Appleton Campbell, a technician arrived within an hour to service the leak. The technician was very helpful, knowledgeable, and professional with us. A+
Great customer service. Came out same day, over communicated (in a really good way), and fixed us up same day at a great price. Very happy with the service
They are knowledgeable of the task that they are doing. Found that they always trying to up sale things that I don t want and they are over prices in some area. Such as today suggests that I put a simple T connection for clean out on a drain on my HAVC unit and wanted to charge a crazy high rate of almost $200 for 10 min of work an $5 in parts. However for maintaining the unit they do a great job.
Seth came out to troubleshoot an issue I was having. While there, he performed the annual check of my AC and recommended that I have the free annual plumbing check that accompanies my service plan.
WT arrived promptly and was extremely thorough and helpful.
Both gentlemen were quite personable, but professional and made recommendations for things that I could do or needed to do. I requested a quote and they were very kind to give it to me and give me time to think it over.
For those Recommendations that I agreed to have performed, they immediately took action and did an outstanding job. I also was able to schedule any that I wanted done in the future and let them know about those I wished to think further about. No pressure!
I recommend Appleton Campbell to all of my friends and colleagues. Thank you for for the top notch care and service!
We have been Appleton Campbell customers for several years now. Nothing put positive experiences. Today Mike L and Mike S Installed our new water heater. They provided me with all of the information I needed to make informed choices and there was no pressure to upgrade/up-sell anything. They worked fast and the finished product looks clean and very professionally done. Another positive interaction.
Appleton and Campbell seems like a wonderful "one stop shop" from my plumbing, HVAC, water filtration, and electrical home repair needs. They were friendly and very knowledgeable about each facet of the repairs required on my older home.
We had an urgent need in order to sell our house and Appleton Campbell responded right away. Very professional and expedited the job. Would absolutely recommend them.