The worst service I ever had with apple. I bought ...

The worst service I ever had with apple. I bought the iphone 5 unlocked for 700 and the gay from the shop told me I wouldn't have a problem! well apparently they gave me the wrong iphone and now I can not use it in spain!! 700 for nothing! I have been trying to contact the shop from Spain!! and nothing!! the keep putting me on hold for 20 min!! WORST SERVICE EVER