Came in at 8:11 pm with a phone with a busted batt...

Came in at 8:11 pm with a phone with a busted battery, needing to get it fixed. We've waited multiple hours at other apple stores with little help or attention. We got help right away, and although the process of removing and replacing the battery normally takes an hour or two, they did it faster for us, getting it done in half an hour right before they closed. This was great because we were leaving NYC in the morning. Amazing service!