Animal Emergency Clinic of Northwest Arkansas Review

They were nice but told us we would have to go to Tulsa for a surgeon because there were none in NWA, also said it would cost around $4000 or so. The next morning we called around and Wedington Animal Hospital right here in Fayetteville rushed our pup into surgery. We didnt have to go to Tulsa and it only cost $1700. I just hope they dont tell everyone there arent surgeons that can help here because obviously there are!

Came in with an emergency with my very old kitty. We discussed options and decided to put her down. The staff was very kind and considerate. Good place. Good people.

They did not bother to look at the animals chart- he was there, alone, in a kennel, for over 4 hours- when he was brought in with vomiting and blood in his stool. We informed the receptionist and she showed me she documented the information. We received a call after midnight, asking if he had possibly ingested any kind of poison and being rude to someone whose dog is possibly dying and had been neglected by them for hours. This was literally the worst experience ever.

Update:

So, not only did this place ignore our dog who was bleeding internally, for hours, but after taking over 1000$ from us, they didn t treat the dog. It is 3 days later, and we learn from another vet that the amount of antibiotics prescribed to the dog are for an animal a fourth of his size, AND THE FLESH EATING BACTERIA in his guts had opened him back up, and had he managed to have a bowel movement, he would have just been bleeding everywhere again. Seriously, if you can avoid it, do not go here.

Last night, we run to this hospital for my kitty's emergency. I was following the hospital advice when my kitty had two surgery at this hospital they said come back real fast if my kitty start throw up. That's why we run to this hospital at PM 11:00. When we made there, no patient there at lobby only we were there. When the women Dr came to us for talk, she looks grumpy (no, looks mad) talk with too fast and loud voice. My feel like she want kick me out because we bother to her. She is really rude, and insult me and my kitty with she's word. And she didn't give answer our question. She just said "ask other docter" What mean that!? Why we came down here? She does make sure my kitty's temperature only. Why we needed come here? For make sure temperature? I does it every 2 hours at home! And she said "if you have any question ask other Dr I cannot answer." Who is she?? If I know before, what such kind rude and no brain Dr there, I never come here. 30 min drive made my kitty's stressful too !
She said my kitty don't have value no more for live! I was really sad and dissapointed this hospital.,I loved all Dr,s and all nurses except her,they were greatfull care on my kitty everyday when she stabled. I loved this hospital before I met her! She is not Dr. She is devil!

The vets work hard and fast, the amount I had to pay was a little outrageous. We had one vet assistant who wasn't very sensitive with my young daughter when our dog died.

Lady on the phone was unbelievably rude and needs to learn how to speak to people correctly. I would give - 10 stars if I could. All I had was one question that a vet didn t even need to answer but I guess questions cost $80 to be answered. You re supposed to help pets but it seems that y all are just money hungry.

When it came to my dog, they listened to me, confronted me, very informative, made me feel safe along with my dog. I definitely recommend this place, they even gave me a paw print of my dog along with a second one for my dad.... Even though it was such a hard and sad process to unfortunately put down my dog, they made it feel like a breeze and made it quick!

Service is average but be prepared for the OUTRAGEOUS bill. They know they have you because they are after hours emergency clinic. 3-4 times more expensive than what I am accustomed to paying.

my dog has had a seizure for the past 30 minutes and is believed to have a brain tumor. instead of helping my family and putting her out of her misery they want to charge almost 100 dollars for an "examination" fee, even though she can hardly breath....

you are a bunch of stingy pricks that would rather make a family suffer instead of lose a few dollars.

I have nothing good to say about this place. We took our sick puppy here and the treatment was awful, the front desk lady was RUDE and they scared our girl half to death. If you don t have to, do not ever take your animals here. We sat in the room for 6 hours and left with no answer as to what was wrong with our pup. AFTER we had spent $700. TERRIBLE

Never a planned visit to this place. The desk staff was always courteous and friendly the two time we've visited. But I'm not sure the vets on staff are the best animal handlers. First visit dog was very skittish afterwords for a few hours. Second visit, vet came into room with one diagnosis and was set on it. Then I mention that the same thing had happened before and he immediately jumps to maybe trying some meds. Won't be back if I can avoid it.

They took really good care of our dog. They removed a foreign object from inside her intestine. And our Corgi is doing pretty good

Very nice staff. Glad they are there to help outside of normal business hours.

They were caring helpful and explained what treatments they were doing. Less than a week later we received a condolences card about our animal. This is a wonderful choice for emergency pet care.

I am amazed at the reviews posted and how my sisters visit to this clinic went. No doubt about it.. money comes before anything else with this clinic.. and I'm talking lots of money !!! My sister used her house payment money for an emergency c-section on her Maltese. Both pups were dead and they reduced the bill to $900.00

The doctors and staff are friendly and very helpful. But on the other hand are very incompetent when it comes to the health of your pet!!! I took my animal in to be treated they ran blood work, vitals, the hole nine yards even X-rays. With the X-ray they found that the leg was broken. The X-ray included the whole body from head to toe, top to bottom. What the incompetent doctor did not see was that a vertebra in his neck was completely dislocated and pressing against his spinal cord. When I took him to the regular veterinarian the vertebrae dislocation was clear as a bell on their X-ray..
After I had to pay almost $400 dollars to the Animal Emergency Clinic of north west Arkansas in addition also pay an additional $347 dollars to the regular veterinary clinic for the same procedures to end up and have my pet put to sleep to end his suffering.
Don t get me wrong I love my pets very much and would pay twice that amount. But the fact of the mater is, the veterinarian at the emergency room should have seen the dislocated vertebra that was clear as day in the X-ray. There is no excuse for the amount of incompetence that the veterinarian had. With the amount of revenue that the emergency services vet receives from it s customers you would think that they would be able to have more competitive veterinarians. I am very dissatisfied with the performance of the veterinarian.....

My cat had an elbow luxation so we took her here. They knocked her out and fixed it. She woke up after they were done and freaked. She tried to claw it off but her claws got stuck. They knocked her out again to clip them (they still did a bad job and clipped too low). When we went to get her, she had a big cast to prevent her from hurting her leg again (which was to be expected). What my vet told us after we brought her was that her leg was dislocated. Since she couldn't have done it at my house, we know that it happened when she freaked. So the moral of the story is, pay ~$700 for nothing (also dont come here unless your animal is about to die).

Saved our puppy !
We got two little boy Bichons (brothers 14 weeks) and one has been very healthy the other was in the ER only two days after getting home.
He had Bronchitis and Pneumonia. I lost count how many times he was in the ER. Two months, five different antibiotics, cough suppressant, pain control, steroids, nebulizer and vaporizer every day. He made it !
The staff were kind, caring and the Vet's we're always great. They brought in a specialist to consult which helped.
None of them were sure he would survive the night more than once. They never gave up.

Well brought my dog great dane to this clinic for stitches in her mouth she got bit by a dog and 2 weeks later she can't even walk or stand up truly do believe its there handing of her during surgery

I called to check on my puppy they hung up on me. They were rude. Outrageous pricing. If they weren t they only place open at midnight I WOULD NOT come here ever. Every experience I ve had was terrible and had to be followed up with another vet soon after.

Our Labrador became ill on a Sunday, we felt fortunate to have this facility available to have her checked out. We found the staff to be professional and experienced, talking us through their evaluation for a solution. We are grateful they were there for us. As far as expense, their prices we felt were inline to any 24 hour emergency facility

My visit here was not under good circumstances, but this team quickly made me feel that they cared. My 13 y/o dog was not well and had to be put to sleep, but even under those conditions this clinic made it as easy as possible to cope and say goodbye. They gave me options for identifying treatments and were honest with the prognosis. I hope to never have to return here since it is an ER for animals, but would return if I have the need. They even sent me a condolence card later that week. I do recommend them.

They charged me 656.11 on Friday night and left the diagnosis open She was worse Saturday.That bill Was1082.00 yes 1082.00 Picked her up Monday morning took her directly to my Vet.The ER(Joke) said Pneumonia.She had all kinds of tests and X-rays was Not Ckd. For a UTI.I had asked if she was Voiding and was told she was.Upon reciveing the bill .She Had been Cathed.She had a serious UTI.Those people are not compassionate , is their game and my precious Bella would have died in their watch.It cost another 300.00 to get her straightened out .My Vet Kept her and straightened her out.She was so bad she had protein in her Urine.She did not have pnuemonia.

Not thrilled with my experience either. It wasn't busy with only 3 other patients but 3 hrs for exam, bloodwork and a shot. No definite diagnosis, just antibiotic, and pain med to take home. And a $350 bill. But they seemed nice enough.

I would not recommend this clinic to anyone. We took our dog last night. I knew about the $80 exam. Then they wanted $700 to $1000 to get started. The staff were very uncaring. They are definitely all about the money. They wouldn't do anything for our baby that didn't start at $700. They couldn't tell us what was wrong with him but they did offer a humane euthanasia to ease our pain. This place is a joke. I will never EVER take another animal to them. They do not care about the animal, they just want the money.

My little dog GiGi over the span of a week saw 3 different vets and none could figure out what was wrong. Her condition deteriorated until she was hours from death and we were finally referred here. I have never been treated with such kindness and compassion. Within hours they had an answer and saved her life. They answered all my questions, let me come see her while she was hospitalized, and gave me updates on her whenever I called. I'm beyond grateful and thankful and just can't say enough positive things about the entire staff. Excellent team.

I was frantic when we took our pup in for severe pain as she has had previous neck surgery and I was terrified that she might have another disc issue. The vet was very reassuring and clear in her recommendations and follow up instructions and the price seemed reasonable for an emergency clinic providing after hours treatment. I would give 5 stars but one of the receptionists was incredibly rude. We had a difficult time finding the clinic and I called 3 times, quite frustrated and scared before finding it. That is the only reason I can think of that she was so rude. Cannot imagine if it had been a life threatening emergency and received that kind of treatment upon arriving. All other staff were professional and kind.

While I waited for my cat to be treated, they gave me a room to sit in and watch Netflix!

I laugh out loud at some of these reviews. I took my very sick puppy to these guys and they were nothing less than awesome!! Dr Shaw was great, the lady at the front desk was very nice and they loved on my puppy just as I would have. It wasn't ridiculously expensive, but emergency care will never be cheap. I just want to thank them and also let them know I am very appreciative of what they did for my boy Kash. He is living up to that name. LOL

I took my dachshund in for pain related to disk disease. The lady at the front desk was kinda cranky, but the 'nurse' and the vet were great. I know some have said they are rude, but I did not see it [although front lady was not too pleasant]. Price? Well, yeah, they are expensive compared to the regular vet. They deal with animals in crisis, which usually means unexpected vet bills for owner, so that is not a happy situation. They also sit around fully staffed waiting for patients to show up, which can cause prices to be higher. Overall I was VERY glad they were there for us when we needed pain medications for our dog.

My dog was attacked and injured by a neighbor dog. I'll never return here again.

Extremely rude staff.

Do not expect to see the actual vet, if you do it's for less than 30 seconds while they introduce their assistant.

Their incredibly rude assistant vet and front desk staff are the epitome of unprofessional.

Zero bedside manner.

Do expect to wait hilariously long times for estimates before they'll do any work.

I've never had to poke my head througha door and say hello at a vets office to find someone to tell me what was going on.

After asking someone we then waited an additional 15-20 minutes for the estimate.

Do expect to be lied to about treatment your animal is or isn't receiving while out of your sight.

Fraudulent, extortionists.

They took great care of my little girl when I brought her in bc she was having trouble breathing at 9pm. Yes it sucks the prices are double the regular vet but they did try to work with me to determine what was the best and most affordable route while still making sure they could provide my cat the care she needed and I really appreciate that. All the staff were extremely nice and kept me in the loop the whole time. Emergencies suck for everyone Involved but know that atleast your baby will be in good hands if god forbid you need to go here. Thank you drs and staff!

They saved my dog's life. The staff were attentive and courteous. Our small dog snuck some Valentine's day dark chocolate that we thought was out of reach. We brought him to the clinic where they told us it was a potentially fatal amount. They acted swiftly and our dog was fine in the morning like nothing happened. Sure, emergency service can be expensive but when you're in a bad situation you have to weigh the benefits.

My cat was in distress when I went there, and the staff sprung into action and took him back immediately. I was offered a critical care form to sign, but they gave me the option of talking to the doctor and approving the course of action to ensure costs did not skyrocket without my knowledge. We ultimately had to put our cat down that night, but the staff could not have been more compassionate. The doctor was honest, patient, and knew what he was doing. To top it all off, we got a very thoughtful card in the mail a few days later. I was nervous because of the low ratings, but they did not reflect my experience at all.

We had to use their care last night as our older dog was bitten by a snake. I looked at the reviews and was dismayed. I did not want to take my pup to anyone who would possibly be so mean and cruel as the reviews were making them out to be. They took fantastic care of Zoey and we were in and out in under two hours. I am so happy I ignored the negative reviews. I would like to address some of them from our experience to hopefully help someone else.

I called before we left as it was a 45 minute drive. I asked the person on the phone what expected cost would be. It was a flat fee of $80 to be seen by a doctor and then they would give me an estimate before starting treatment. Honestly that is pretty reasonable. They can't diagnose over the phone and they don't want to be held liable for false information.

We arrived and were asked some basic questions, at the time we thought the dog had broken a leg. Before they admitted her they let us know that he doctor had just stepped into emergency surgery so our wait to be seen would be about an hour. Again this seems reasonable when you think about the usual wait time in a human ER. They did take Zoey to triage her. I actually liked this. I had no idea what was wrong, what would make it better or worse. While we waited they did all the basic stuff so the doctor could get right to work and they made sure she was comfy and not injuring herself further. My husband and I were shown a small room and were told that we were welcome to watch Netflix while we waited. I have seen many reviews say the front desk lady was rude. She was efficient and on occasion brisk but she never seemed rude to me.

The doctor came in almost exactly one hour later as promised. He was very honest and said from a physical exam and given that we live in a rural area he was pretty sure it was a snake bite. He found a puncture wound we had missed on our own inspection at home. He gave a range of options that went from $1500 to $200. He also made sure to let us know that in most cases the very expensive anti-venom will speed up the recovery but isn't vital to recovery. He was very honest about everything and in no way seemed like he was pressuring us to spend more money. If anything it seemed more like he was saying you have this expensive option but if you don't want to do that this lesser one is just as good, it just might take longer.

Less than thirty minutes later we were headed out the door with our dog whom was already in a better mood than when she came in. Everyone who interacted with her was warm and kind. I was so happy with their service I will recommend them to anyone who needs an emergency vet!

The patient care and compassion is slim to none. We brought our dog in at 9:00 pm in critical condition. We never seen a doctor the whole time he was there. When asked to speak to the doctor we were told she was too busy.
No one wore name tags, I didn t know if I was talking to the janitor, a nurse, or a doctor. We knew our dog wouldn t make it through the night but the nurse insisted not to give up. We put our trust in them, he did not make it one hour after we left.
One nurse injected medication into his IV without any explanation of what the medication was /or why it was being administered. As a nurse I know this is wrong. Regardless if it s a human or a dog, at least have the common courtesy to explain what is happening, especially while we are in the room.

We were charged an additional $900 after he passed. (Grand total over $4500) It seemed like they just wanted to get more money out of us. And still the doctor didn t come tell us what happened. Or what she thought happened. We have no explanation. We still have no explanation. No answers what so ever.

Furthermore, this is the second dog that has passed away in their care. The treatment from the staff was identical. (2 years prior). We never recieved a call when his cremation was ready to be picked up. We waited 2 weeks and called ourselves to find out he had been there at least 3 days.
And guess what. We still haven t heard if our new dogs ashes are ready to be picked up. It s been more than 2 weeks. Not surprised.

I understand working in critical care. But it seems like the staff is completely unaware of their role. Have some compassion. If you don t know the answer, find out. Assure us you care. Assure us you re trying. I know critical care is hard and exhausting in both sides of the spectrum and with all things in consideration, I hope we never have to come back here ever ever again.

We had to take our beloved 11 year old cat DiNozzo to them last night for an emergency situation that turned out to be congestive heart failure( he was our daughters therapy cat for her Austim, she adopted him when she was 12). They met us at the door and immediately took him back and then came back for permission to give him a pain shot. I am so impressed with everyone who helped our baby. They were super sweet and quick to respond to his needs. Unfortunately we felt it best after speaking with the Dr to let our boy go. They explained everything in great detail and treated him without even mentioning anything about cost, ( which was only $390.00 which included euthanasia and cremation with a beautiful rosewood box and plaque). We were able to spend as much time as we needed to say our goodbyes .They also gave us a beautiful gift of his paw prints. I can t say enough wonderful things about this emergency vet clinic, the staff and Dr are truly a godsend..Thank you to the staff and Dr for helping our sweet kitty.

Great experience at this clinic. All of the staff was attentive and kind. Thankful that my dog didn't need surgery and only fluids & medicine. And thankful that we have an animal emergency clinic so I didn't have to wait until the morning!! Keep up the good work!!

Our sweet dog was so sick and they helped me out and got her back on track! Nice people!

If I could give ZERO stars, I would.

This place uses manipulation and guilt to steal thousands of dollars from pet owners. Owners who would do anything to keep their pets safe and healthy are left broken hearted with no answers and a huge medical bill.

This place has killed so many loved pets. One just tonight.

Unforgivable.

I called about an issue I was having with my dog. The receptionist who answered was so rude and practically hung up on me.

My dog has Glaucoma and I was so nervous and scared when I found out. The eye doctor put my mind at ease in a 10 minute visit.

Saved our dog's life. Seems expensive only because no insurance so you pay the whole cost but less than half of what you pay for same service for a human. Staff is incredibly kind and compassionate. Would use them again, did I mention, saved our dog's life? To us it was worth it but was over one thousand so need ability to pay at time of service.

the only good thing about this place is that they where open at the hour we needed to at least look at our little mans paw-pad. it started with a routine trip outside to potty, and ended with a romp through the yard with his sister, an odd limp, and a bloody paw-print through the house. a call to the facility let us know the office visit was would be 80.00 upfront. we then drove 2 hrs. to get there, when we arrived the nurse, an overly rude red head with the worst attitude in the history of, stated she knew nothing about our arrival and we'd have to await her secretary's return for any paperwork and any info. meanwhile my brother is holding our 80lbs lapdog and they are both soaked in blood, and the dog is still dripping a rather large pool onto the floor. they took him back to exam him, and almost an hr later a Kyle Shaw DVM entered the room we where placed in for waiting. the verdict was a fairly deep tear the seam-line of the pad of his second two. witch would require 2 injections, 2 to 3 layers of stitching's an antibiotic, a painkiller, a ton of bandages and to do all this naturally would require him a lengthy nap. now i am very aware that vet bills can get extremely costly, so when madam rudeness came into the room and stated it would be approx. 4-500.00 i was prepared. unfortunately, we where in the middle of the pay period so we where equipped with a budget of 200.00. to witch she said with the utmost attitude possible " well i'll have to just go tell the Dr. about your budget so he can just bandage the dog up or something". Now I'm not sure how other people would take this, and regardless of there CONTINUOUS POSTINGS of a message that reads " WE UNDERSTAND THAT LIFE IS FULL OF STRESSFUL SITUATIONS, HOWEVER IF YOUR SHOULD BECOME RUDE, IRRITATIONAL, MEAN, OR VERBALLY ABUSIVE TO OUR STAFF, WE HAVE THE RIGHT TO REFUSE SERVICES TO YOU AND YOUR PET. now honestly you would think that they themselves after seeing this posting so much, would actually allow it to sink in and be more kind hearted and understanding to people in there time of need.
agreeing to the bandaging and shots and prescriptions we told them to go ahead and do something, because meanwhile not the "DOG" she refurred to, but a cared about in pain member of our family is bleeding from a nasty tear in his foot.
after being moved from the tiny cubicle we where placed in upon arrival, now we are pacing the waiting room and did so for another 2hrs while they "bandaged" his paw.
after tending to his paw we where asked to pay a 150.00 for 2 shots, some bandages, and the 2 prescriptions. the prescriptions shockingly turn out to be an antibiotic and a painkiller given to human's and low and behold, i actually have both of them here in my medicine cabinet. so we've discussed, waited, paid, waited,waited and waited for now another hr, and finally we get our little man back.he has a bandage job that my 5 yr old grandson could have done and what appears to be black and white checkered duct-tape. so, now we have driven 2hrs,sat for 3hrs,wasted 147.00, been rude to,and another 2hr drive, all for the worst possible care one could receive for a loved one, that i could have done myself. oh and to the gentleman who lost his beloved during all this, my deepest condolences, but unless there was an issue you where aware of, i'd be asking another vet who gives a damn for an autopsy report. if you can wait to take your pet to another place do so, because you'll only be over charged and under cared for here.

Clean, considering. The staff are compassionate, which means a lot to someone who is dealing with an emergency in the middle of the night. We had to have our sweet kitty, Cassie, put down because of congestive heart failure. They treated us well. They even sent us a lovely card.

Upwards of $600 to save my diabetic cat from a low blood sugar crash. He was on the verge of a coma. They told us he was better off being put down before they even looked at him. They were rude, inconsiderate, and took all of our rent money to tell us what we already knew. They looked at him and said there was no hope. He is home, doing perfect now and I'm surprised at any good review these people have gotten. Worst clinic I've come in contact with.

So we brought a family members puppy once we heard she wasnt doing so well, since they were unable to. She wasnt doing well at all, and the front staff was very helpful. (That is the only reason why its getting two stars, especially the nurse on duty). Like everyone else, I agree that the prices were outrageous and expensive.

The staff gave us the option to have her hospitalized, or take her home. The family members decided to try and take her home to give her care in their home. And here is the infuriating part- they told us nothing about her deteriorating condition. That she was getting worse and worse. And the main reason for taking her home was the price. We would have kept her there if we had known. Anyways they bring the puppy out to me and her breathing is off. Before I even leave the parking lot she stops breathing. They grab her and start CPR. We are worried out of our minds and crying. Unfortunately, she passes. The vet (Jarod?) tells us what happened, and was very matter of fact, and I'm sure he runs into these situations, before but a little compassion goes a long way. It's been two weeks and havent heard a thing about picking up her ashes from her cremation. Very disappointed.

We have used this clinic twice. Once to treat a dog we were fostering who needed to be seen on the weekend and the second time to assess and treat our much loved foster failure. Sadly, we made the painful decision every pet family hates to make and we were treated with great compassion.

I came in with my pup around 3 in the afternoon it was extremely busy BUT I was taken care of 100% & treated with care. I didn't have to wait long at all to be talked to & taken care of .I highly recommend this vet if you need an emergency vet!!!!!

I had to take my cat here on Christmas because we recently took her to get spayed. Her stitches opened and this place was the only local place available. They wanted over 1,300 dollars to help her and for a 24-48 hour watch. They don't treat the animal until you pay them and do not work with people on payments. This place is conducting highway robbery.

In my last review, I commented that I was not happy with the receptionist when I went there at 0630, right before they were closing. While that s still true, I now feel it was unfair of me to give them such a low rating when I m grateful to have a place to take my pets for emergencies when my vet is not open. I just took my dog there and he s hospitalized now and I m relieved he can get immediate treatment instead of waiting another 8 hours for my vet to open.

I can t give 5 stars because when I took my cat there at 0630 they literally told me they d kick me out in 30 minutes no matter what since they close. I ended up having to put that cat down shortly after being turned a away. But otherwise, I feel the other staff are amazing for being there when regular vets are closed.

My dog had her eye pulled out by another dog. We waited in the car for 4 hours. Come to find out they couldn't help her unless we paid almost $1,000 upfront. I had my two year old with me. And they will not let you to leave. I thinks its rediculous. Be prepared to leave with a massive bill.

During one of the difficult times in my family; losing my pet. They were nice and respectful to my family. Very understanding and patience to what we were going through

I took my dog Bella to the emergency clinic last Saturday night. She ended up having to have surgery to remove bladder stones. Long story short she had complications and more exrays. My vet informed me that Dr. Shaw left some little stones and 1 big stone in her bladder. The surgery was over 2,000.00. Totally unacceptable!!!! No apology and should have been refunded money for a botched surgery!!!

Lacey is wonderful. She went out of her way to serve us.

Our cat Emmylou was spayed Friday, and Sunday night she popped a stitch. We had to take her to the emergency clinic at midnight and expected to be broke after leaving-
The receptionist, vet's assistant, and vet herself were upbeat, knowledgeable, understanding, and very friendly. They took their time with us and answered all my silly questions and made me feel so much more relaxed. (They also didn't make us feel bad for falling asleep in the waiting room.) The facility is as clean as a hospital.

I have used this animal hospital's services numerous times and they have always been kind and courteous. Pricing can be expensive but to me it has always been reasonable considering it is an animal hospital, and worth it to help my animals. I appreciate the staff and their commitment.

Very kind staff. Very empathetic and accommodating when we had to put our dog down unexpectedly on a Sunday. We have had to take all 3 of our dogs there for various reasons and they are very good. They do great treatment and give options as well. The plus is that they are so calm and kind. After having to put our dog down they gave us a pawprint, loaded him in a coffin and then into our car for us to bury at home at our request. They are sweet people in your time of need.

If I could give half a star I would just cause we couldn t pay thousands of dollars upfront now our momma cat that had four babies in her needed a C section but couldn t receive it so she lost all four of her babies

Go in with one cat and two kittens. They tell me everyone is super healthy and doing well. They bring me back my cats I open the carrier and my kitten is dead. I brought my cats in to be checked not only did you not tell me anything but you tell me they re okay but he was DEAD. Obviously he s not healthy and doing well if he died. These people are awful.

Best care I could ask for, for my dog. The staff was so amazing and could understand me so well with all my crying. Great place in case of emergency.

We had to take our beloved 11 year old cat DiNozzo to them last night for an emergency situation that turned out to be congestive heart failure( he was our daughters therapy cat for her Austim, she adopted him when she was 12). They met us at the door and immediately took him back and then came back for permission to give him a pain shot. I m so impressed with everyone who helped our baby. They were super sweet and quick to respond to his needs. Unfortunately we felt it best after speaking with the Dr to let our boy go. They explained everything in great detail and treated him without even mentioning anything about cost, ( which was only $390.00 which included euthanasia and cremation with a beautiful rosewood box and plaque). We were able to spend as much time as we needed to say our goodbyes .They also gave us a beautiful gift of his paw prints. I can t say enough wonderful things about this emergency vet clinic, the staff and Dr are truly a godsend..Thank you to the staff and Dr for helping our sweet kitty. He s with his sister Ziva romping and playing again.

I was seeing dr. Davis and at first I was impressed. But a month later We made an appointment with him that I begged for because he didn t even want to see my dog again, just go straight to surgery however I ended up missing it due to me being held up at work- the next morning I receive an email from dr. Davis himself saying we will no longer see scrappy for this issue I was shocked, I felt it was very unprofessional and it honestly hurt because my dog is my baby and he just cut the ties and is not even willing to help my dog. I told him that s fine because my dog deserves a place that will love and care for him with the highest love and care not a vet that will just drop him, and so does your dog! That is why I am even leaving this review! I would not go here. Our pets deserve a vet and dr that cares and goes above and beyond.

So thankful that we have a place to take our fur babies after hours in an emergency.

A few weeks ago, we faced the difficult decision of putting our old man tabby cat Moby to sleep. He was seventeen years old and had been in decline for a while. I cannot fully express how grateful I am for the compassion and support we received from the staff at this facility. Dr. Rushing and Miss Natalie in particular were incredibly kind and understanding. I truly appreciate the care & respect the staff provided Moby up to and after his final moments. You are Good People, indeed. Thank you.

My husband and I had to put our dog down and it could not wait until the scheduled vet appt. When we got there they took care of us right away by putting us in a room while they put the catheter in our dog. We were able to spend as much time as we wanted with her. The vet came in and he was very compassionate. He explained to us what he was going to do. When she passed away they left us with her for as long as we needed. The staff was wonderful.

What a caring staff! From the moment I called during an emergency to the next moment walking in the door, these folks are well trained in assisting both pet and"owner" in understanding the best next steps to take.... Thank you!

The vet was very clear with her instructions, and very polite. The receptionist on the other hand was very rude with lack of people skills. People are already upset when they go there. she differently could have been more friendly to the clients. I rate it a 4 out of 5, even thought we had a negative experience with the receptionist . in the end that doesn't matter when it comes to the health of our dog.

My little buddy who is a farm dog had a barb wire cut about 6 pm last night after all my normal livestock vets hours. I decided to go to er clinic to get a few stitches and not bother my normal vets for something as simple as a few stitches. I was presented with a suggested cost of $875.00 for the stitches , which was about $700.00 to high from what a farm vet would have charged. Now this littl dog is my entire life and he gets the best of everything but this price for a few stitches was crazy now if it was life or death than that is a intire different subject . I went to er two years ago after a bull stomped me crazy and had a head full of stictches and the total bill was only $400.00 dollars . This tells me that they are preying on people s emotions and for most this is the only place to gowith your pets but totally stay away unless it s a life or death . For comparison prices for $875.00 that would be preg checking over 100 cows that would have to be worked thru a large corral and chute. Or assist with two very hard births from cattle.
My little buddy is fixed and on the mend all ready this morning and no we did not use the emergency clinic last night for something as minor as stitches.

I got there at 2:30 AM with my 17 year old cat who had just had an alarming episode. They were very nice and got her in quite quickly. It's improved since I was there last, several years ago. I didn't have to pay anything before they did the initial exam, this time. And there were coffee and hot chocolate available. There was a screen in the examination room, where we could watch a variety of things. They did a good job with the cat, too.

We brought our dog in and after 2.5 hours they had no clue what was wrong with her and only provided medicines to treat symptoms not the cause. I will never use this clinic again nor would i recommend them to anyone.

If I could give a ZERO star I would. These people dont care. All they want is a dime. We took our pup to them because he couldnt sit or walk. We got there and they found nothing wrong. Dr. Eaves explained to us that she examined our pet and could.not find any negative signs. Which I totally understand because at that point , our pet was acting normal. She stated if symptoms continue in the next 8 hours, bring him back and we can do some xrays and bloodwork and we WOULD NOT be charged another exam fee. We left and 20 mins later our pet started acting strange again. We emailed and Dr.Eaves said we were welcome to bring him back. We get there , again 20 mins, and they tell us its ANOTHER exam fee. They said Dr.Eaves sent the email to us and then left and another Dr.was on duty. Then explained we would be responsible for ANOTHER exam fee. I questioned this and the pet nurse stated WELL DR.EAVES ISNT HERE AND THIS IS ANOTHER DR. I was very angry at this point. They should have told us before we left the first time the Dr was leaving with 30 mins. They should have honored the no additional exam agreement. There is more to this issue but I'll leave it here. I hope another service opens in the NWA area. These people play on pet owners emotions and then sneak.in the dollar snatching tactic. I will spread my experience all over social media . ..

Fantastic staff of people, the Doctor is outstanding Great Job Thank you .

We spent $4000 at this place and they seemed kind, but we were told to call the ER right away if Pepsi started trying to throw up. She didn't throw up, but kind of tried to, so we went. Right away we knew something was wrong with the doctor. There were 0 patients there at the time, but the nurse (I don't want to call her a doctor) was mean and rude as she could ever be. She acted like we were stupid for not wanting to put Pepsi to sleep, even though Pepsi was not suffering she said. She said she likely was not in any pain, but just had not much quality of life. It's not true because Pepsi is still here talking with us right now, she grabbed my hand a few minutes ago while I was singing her song. She is 100% "there." This nurse was as stupid as **** and didn't know what she was talking about and acted like my wife and I were stupid. She acted surprised when I knew the name of the medicine she was talking about. I value intelligence more than anyone, and this nurse does not have it. Nor does she have any sort of empathy whatsoever. She is a horrible person. She said she heard from the other doctor that we wanted to put Pepsi to sleep. "What???" She was trying to persuade us to do so in a retarded kind of way. Then when I just got home and read the write up notes, she said very bad things about us in particular. These are the exact notes: "The owner steadfastly refuses to consider humane euthanasia. Owner declines blood work (she misspelled this) to evaluate for potential causes of the seizures. (No... the nurse said there was no point. Owner did not refuse anything.)" I don't think this post does justice to how rude she was to us. She acted like she wanted to get back to her coffee break or go smoke a cigarette, with 0 other patients in the lobby and the parking lot empty and us the only patients in sight, after us having spent $4000 here. To top it all off... when we were paying to leave, the secretary out front did not believe it was my credit card, so she wanted to check my ID. With us having a cat with us with the same name as the one on their charts, having spent $4000 there already, and just meeting with the "doctor." What if my wife would had paid like last time and did not have her ID? Omg this place was such a joke tonight, I'm sorry Dr. Williams and the other nurses who cared for Pepsi the week before, but you guys have to fire this girl and the secretary working tonight both. You better believe my wife (Japanese and very, very sweet girl) is going to write a post as soon as she finishes feeding Pepsi. And we will be talking with Dr. Williams and the other staff tomorrow about both of you.

THANK YOU for helping our sweet furbaby with his emergency back issue! Everyone was so kind and compassionate, and Dr. Rushing is amazing!! Just one day later, Marty is feeling so much better. This is the third or fourth time I've been to this facility in the past 20 years, and I have been pleased/impressed each time. It may be pricey, but it is an ER so that is to be expected.

Prices are completely outrageous. Was well over $1500 just for fluids for my dying dog. Called today to get 1 can of ProPlan gastro food for my other sick dog because we forgot to run by our normal vet and they won t sell it without seeing him. It s bland food with no medication. Ridiculous!

My dog was recently in a bad accident while I was out of town. This place made me feel like an awful dog owner because I couldn t pay them at 2am. They make it seem like if you don t do all the work up and let them watch him for 24 hours then you re an awful owner and your dog is going to die. They wouldn t even give me an hour to get the money together. All the while, my dog had possible internal injuries that they wouldn t do anything about until they had payment. They would rather let you pet die. They are terrible people that don t care. They have no compassion what so ever. Will never take my dog here again and I will make sure everyone I know hears about it.

Is was nice having it open at such a late hour, and having a doctor on site all night!

Terrible experience. I brought my dog in after her normal vet closed on a week night after I found her crying in agony when I got home after work. They did x rays and informed me that there was "something that looks like a needle" in her intestines but that they thought she could pass it on her own. They gave her some pain meds and sent her own her way with a note to follow up with her normal vet in 7 to 10 days. Thank god I didn't wait and follow their instructions. they sent the ER records to her normal vet and she was in emergency surgery to remove the object within an hour the next morning after they opened. I paid an outrageous amount to this clinic for them to do basically nothing helpful and then I still had to pay for emergency surgery the very next day. My poor baby suffered longer than she had to and I'm very disappointed in this clinic. They are supposed to specialize in emergency medicine but I wouldn't even take my dog here for a nail trim if it was free.

I have been to this clinic several times and they are wonderful. saved my babies and were very professional.They obviously cost more then my day vet but they can do things your day vet cant!

I think it is so funny that you all are ragging on the Animal E clinic about how expensive they are and the policies suck.... Do you know who owns this clinic?! It's definitely not the vets who work there or any of the staff!!! Its posted in the clinic at the front door who owns them !!!! Your REGULAR DAY VET!!! Your REGULAR VET set the PRICES and POLICIES that you are complaining about if you hate it so much you should complain to them that you don't like the way they run THEIR Emergency clinic. The people who work there are HEROS they have to see sick injured pets most of which is the OWNER'S fault and they have to be strong to deal with that and rude ill informed people come and accuse them of being heartless and not animal lovers and only in it for the money! do you think the employee set the price? That the employee set the policies you hate? NO your REGULAR vet who OWNS this clinic DID!!! You're ragging on these people for doing their job set to the standard the owner demanded or lose their job!!!!!!!!!!
Did you know that more people that work in the vet field commit suicide.... I wonder if it's the heartache of pets combined with the AWFUL owner who blame vet clinics for being heartless and uncaring for not giving free handouts .

14.4 percent of males and 19.1 percent of females who are veterinarians have considered suicide since graduation. This is three times the U.S. national mean. 1.1 percent of males and 1.4 percent of females in the veterinary profession have attempted suicide since veterinary school.

Its your responsibility ultimately to be prepared and take care of your pet. To keep you pet safe and out of stupid situations.

Awesome to have this lifesaver. Staff are very caring and easy to work with. The only reason I didn't give 5 stars is the expense. It's sad to me people have to go into debt to save a family member or if they don't have thousands or good credit they just don't get to at all.

Went here early Sunday morning after Weddington Animal Hospital turned me away. My dog had been vomiting 24+ hours and becoming lethargic. They took her right in and within 20 minutes Dr. Shaw called me with a plan and some possibilities. They were always upfront with the cost before performing anything. I felt they were very thorough - labs, xrays, fluids, an anti-nausea and antibiotic shot, and 3 different medications for home as well, all for $679.
Thought this was a fair price given the circumstances. I felt like Dr. Shaw truly cared for my dog and the staff was pleasant. Will come here again.

More than 3 and a half hours never saw a vet. Terrible place avoid if possible.

Animal Emergency Clinic saved our dogs life! So great to have a place open overnight on the weekends. Our dog got into some chocolate and they were great in helping her back to health!

Dog seen quickly..minor strain but they checked everything to make sure.

Those complaining about the price or wait-
1. It s a pet emergency room. It s not going to be cheap. It s for life or death situations for your pet. If it s bag enough to go at midnight, price shouldn t be an issue.
2. Owners are allowed to leave. Just cause they took your pet and the rooms/waiting room are empty doesn t mean they don t have full kennels waiting to be seen. They re triaged and then served in order.

My pup got attacked by some creature where we live in the boonies. I called to give a heads up and drove the 45 minutes there. We were back home 4.5 hours after the attack, and it took 20-30 minutes to decide and leave the house. They were quick, professional, and courteous and I hope we never have to go back.

Thanks to your entire staff for the kind and understanding care we received recently. So thankful you were there for us at 4 am on a Sunday morning. Everyone was polite and professional and acted quickly.

During a very difficult and scary time this clinic was a huge asset. Took my German Shepherd in with what turned out to be an extreme case of Ehrlichia. I don't think we were there even 20 minutes before they had him diagnosed. I believe dr. McLaughlin is the one who initially treated him Sunday night. She was very knowledgeable and proactive. The rest of the staff was very friendly and helpful as well.