The patient care and compassion is slim to none. W...

The patient care and compassion is slim to none. We brought our dog in at 9:00 pm in critical condition. We never seen a doctor the whole time he was there. When asked to speak to the doctor we were told she was too busy.
No one wore name tags, I didn t know if I was talking to the janitor, a nurse, or a doctor. We knew our dog wouldn t make it through the night but the nurse insisted not to give up. We put our trust in them, he did not make it one hour after we left.
One nurse injected medication into his IV without any explanation of what the medication was /or why it was being administered. As a nurse I know this is wrong. Regardless if it s a human or a dog, at least have the common courtesy to explain what is happening, especially while we are in the room.

We were charged an additional $900 after he passed. (Grand total over $4500) It seemed like they just wanted to get more money out of us. And still the doctor didn t come tell us what happened. Or what she thought happened. We have no explanation. We still have no explanation. No answers what so ever.

Furthermore, this is the second dog that has passed away in their care. The treatment from the staff was identical. (2 years prior). We never recieved a call when his cremation was ready to be picked up. We waited 2 weeks and called ourselves to find out he had been there at least 3 days.
And guess what. We still haven t heard if our new dogs ashes are ready to be picked up. It s been more than 2 weeks. Not surprised.

I understand working in critical care. But it seems like the staff is completely unaware of their role. Have some compassion. If you don t know the answer, find out. Assure us you care. Assure us you re trying. I know critical care is hard and exhausting in both sides of the spectrum and with all things in consideration, I hope we never have to come back here ever ever again.