Josh Ruble

Review of Animal Emergency Clinic of Nor...

We spent $4000 at this place and they seemed kind,...

We spent $4000 at this place and they seemed kind, but we were told to call the ER right away if Pepsi started trying to throw up. She didn't throw up, but kind of tried to, so we went. Right away we knew something was wrong with the doctor. There were 0 patients there at the time, but the nurse (I don't want to call her a doctor) was mean and rude as she could ever be. She acted like we were stupid for not wanting to put Pepsi to sleep, even though Pepsi was not suffering she said. She said she likely was not in any pain, but just had not much quality of life. It's not true because Pepsi is still here talking with us right now, she grabbed my hand a few minutes ago while I was singing her song. She is 100% "there." This nurse was as stupid as **** and didn't know what she was talking about and acted like my wife and I were stupid. She acted surprised when I knew the name of the medicine she was talking about. I value intelligence more than anyone, and this nurse does not have it. Nor does she have any sort of empathy whatsoever. She is a horrible person. She said she heard from the other doctor that we wanted to put Pepsi to sleep. "What???" She was trying to persuade us to do so in a retarded kind of way. Then when I just got home and read the write up notes, she said very bad things about us in particular. These are the exact notes: "The owner steadfastly refuses to consider humane euthanasia. Owner declines blood work (she misspelled this) to evaluate for potential causes of the seizures. (No... the nurse said there was no point. Owner did not refuse anything.)" I don't think this post does justice to how rude she was to us. She acted like she wanted to get back to her coffee break or go smoke a cigarette, with 0 other patients in the lobby and the parking lot empty and us the only patients in sight, after us having spent $4000 here. To top it all off... when we were paying to leave, the secretary out front did not believe it was my credit card, so she wanted to check my ID. With us having a cat with us with the same name as the one on their charts, having spent $4000 there already, and just meeting with the "doctor." What if my wife would had paid like last time and did not have her ID? Omg this place was such a joke tonight, I'm sorry Dr. Williams and the other nurses who cared for Pepsi the week before, but you guys have to fire this girl and the secretary working tonight both. You better believe my wife (Japanese and very, very sweet girl) is going to write a post as soon as she finishes feeding Pepsi. And we will be talking with Dr. Williams and the other staff tomorrow about both of you.