Wow! Everyone that we spoke with at this clinic was amazingly kind and considerate. Deveny, at the front desk, was our first impression of the clinic and she immediately reassured us and had such a calm demeanor. She was incredibly respectful and professional. In a stressful time, we were so thankful for her presence. Everyone else we spoke with, including Dr. Koontz, were equally as amazing. Thank you to all at the clinic for taking care of our sweet dog!
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They made our Sylvia Joy's last moments with us as comforting as they could. Even gave us an impression of her little feet and placed her body in a nice box. Thanks for the compassion
We brought in our dog after she was in a scuffle with another dog. The staff and vet did a great job locating a wound in her mouth and suturing it up. Highly recommend. This happened late on a Tuesday night and we had no issues.
We took our 11 year old pug in when she appeared to be having some type of seizure, unable to walk, breathing heavily. Her symptoms indicated that she was fighting for her life and suffering terribly. When we arrived, she was taken in immediately, examined thoroughly then the vet came to discuss the situation with us. She explained in detail what her opinion was and explained what the cost would be to try and get her through the night. Considering here age and other health issues, we decided it was time to let her go. Any one who has gone through this understands how emotional this experience is. The entire staff went above and beyond to help us get through this ordeal. They understood what we were going through reacted accordingly. We left with her little paw print and days later received a card in the mail from the clinic. Considering this was a middle of the night emergency and the care she was given, I didn't think the cost was that high. Any time you go to a 24 hour clinic of any kind, you expect to pay more. It was worth every penny to me for her to have been helped by a staff that did everything in her power to help her quickly and comfortably.
Gave them 1 star because I need to say this. Worst experience ever! My son and I took his precious dog in, sat for 3 1/2 hours, no response. In the meantime, they carried a euthanized dog out right through the main waiting room and put it in the car with a family with 4 children. Maybe they asked for that, I don't know. But people all over the waiting room were crying, including my 11 year old granddaughter. They finally called us back for consultation, but again, just kept sitting there for almost another hour. Finally, my son couldn't take another minute of this and demanded his baby back. I highly recommend you never use this vet unless it is an absolute emergency. Please read all the reviews.
Yesterday my dog was seriously injured, it was Saturday so of-course our regular vet was closed so I had to take her here, the staff and the Vets are VERY nice and compassionate, I had called and told them I was coming and they met me at the front door as I came in with my dog, it was truly comforting to me to see how much they cared about my dog and handled a very stressful situation very professionally, I hope that I never HAVE to go here again, but if I do, I know my dog will always be in great hands! And that's worth more than anything!!!!!!!! Thank you guys for EVERYTHING you did for Katie yesterday!! She is doing a lot better!
Terrible! My champion bloodline teacup Chihuahua is in a very BAD way because of those greedy people. Her last pregnancy/C-section was estimated at $700. This time they wanted $1710!!! No difference in her situation...just a huge spike in price within 4 months! We were ready for the $700...NOT $1710! SO they told me to take her home....to die...along with her 2 puppies! Awful people!
UPDATE*** So much for their expert advice. She needed a C-section or both she and the puppies would die?? Really?? 4 months ago it was $700....now it's $1710??? Well, I'm happy to say they were WRONG WRONG WRONG!!! Mom and babies are fine! She didn't need that surgery! What a bunch of money-grubbers. Friends heard what happened, it's all over FB. The sad thing is, I have used them before and had no problems. This time? Oh hell no. No one just leaves MY BABY to die. Worthless place... I'll never go back. I'll just call my son (vet on the east coast)and ask him how to deal with emergencies. He is disgusted at their policies!
We went in with a VERY sick old dog. These veterinarians and staff brought her back to good health in 24 hours. We HIGHLY RECOMMEND THIS ORGANIZATION to any and everyone for their very professional work .
The veterinarians here are great, but the office staff is very disorganized and slow. However it's the only veterinarian emergency clinic in the area..
They were very sympathetic when I brought my Maggie in. She was very sick with a heart condition. We had to put her to sleep. They gave me all the time I needed to say goodbye to her. It was the hardest choice I've ever had to make. I got a sympathy card from them a few days later. I felt that was very nice of them to go out of their way to do that. I am going to pick up her ashes today. I know it was for the best.
I'm sitting in the animal emergency room as i type a review about this place.
Lets start with the good.
1. They took my dog in right away. 2. They were gentle at least infront of me. 3. The veterinarian was kind and thorough when it came to telling me what all needed to be done. 4. The price was high but the girl that came in to break it down was prepared for my questions and clear about the price. 5. They offer complimentary beverages. Netflix in the rooms, and free wifi.
On the other hand,
1. I was not presented with other options of treatment. 2. I did ask for those options but instead she pushed for me to sign that I will pay the bill up front. 3. The receptionists are a bit unprofessional. 4. When I called, (before coming in because ot was my only option) my situation with my dog was not being treated as an individual situation.
What do I mean by that: I was asking for advice. They know around how much one will have to pay because anyone working in any industry for a certain amount of time knows ball park prices. And if he or she doesn't, they get someone that does. I wanted to be prepared.
This shows me that this place cares more about the money than customer service and quality.
5. It's a bit inconvenient that I cant pay for services after I was pushed to sign the form. I have to wait till the end when all I care about is my pet.
Honestly, I could have paid while all that was going on. It's a signed treatment plan. The price is not subject to change.
My pet is being treated as I type this. I am entirely grateful for the vet taking care of my pet. She is phenomenal and I appreciate her for fixing my baby. Her last name starts with an R if the company must identity her.
The front desk staff can work on the quality of customer service and maybe be more thorough. Maybe try not to push a customer to sign a fixed bill when they are told there are adjustments that can be made to bring the cost lower. That bothered me.
I realize I also became aggravated and rude. So I decided to do this instead. An honest review. NO PART OF THIS WAS EXAGGERATED OR DISHONEST. But that's just my statement.
Please get your front desk staff trained to be more proficient at their job. The only reason I am giving this place 3 stars is because I appreciate the vet that is fixing my pet.
We will forever be grateful for the services we received for our beloved furry baby Bella Bennett. We could not have gone to a better place . The staff is amazing and understood all our needs. Above and beyond they went for our furry baby. First time visiting this office. Best care .
What a joke. We get charged $100 just to arrive there. Telling me you recommend me to pay $650-$800 to keep my dog overnight. We ordered a blood test and toxicology screen, total of $260 just to be told you have no clue what's wrong with my dog. You take him from us (when he doesnt like other people) and charge us 300 for absolutely nothing. What a waste of time and money.
READ- DO NOT GO HERE- Essentially, they hold your pet hostage until you pay, at least, the $80 exam charge! I should have known this place was a SCAM when they took my 13 year old cat to the back to be examined without me. Then when the vet walked into to the room to speak to me..he called my cat a HE! and SHE is female! When i mentioned this..He said oh it is confusing due to the name...I have never known a vet to not first to check the animal to see if the animal has been altered, meaning he should know the sex of my cat if he examined it. The vet left the room and in came a SALES lady. She put out a "treatment plan" Totaling $1400 in front of me. My cat needed an ENIMA she was constipated!!! My cat suffers from Mega Colon, and on occasion, requires an enima, I have paid for this service from 3 other vets in 3 different states, and has never cost more than 150$ So...back to the story.. When I said "Hell no" The SALES lady returned with another treatment plan totaling $288. I paid the $80 for the exam..not sure he even gave her an exam..pretty sure he let a vet tech do it. I also did not like that it took them so long to give me my cat back!! after I paid. I had a bad vibe when I walked in there, and should have never let them take my cat out of my sight. Wanted to let everyone know. DO NOT GO HERE!! Wait until morning and go to WEDINGTON Animal hospital open 7 days a week 730am-10pm weekdays and 9am-5pm saturday and Sunday!!! I know we all love our animals but what is truly best is for your pet to be cared for by a doctor who actually loves animals too!! that's what I did! PS> cost me 147$ one tenth of the quack DR. SHAW
Horrible experience! They lock you inside and are more worried about how you will pay them then your animal. Hopefully you never have to take your animal there.
My twelve year old shih tzu was well taken care of by this team. The doctor explained his condition well and have us or options to treat his condition.
They show me and my Pebbles so much love when she hurt her little leg . I hope I never need them again but will be more than happy to go back should the need come up
It took them 45 minutes to do emergency x-rays after my dog jumped out of a moving car. They said they had a paper jam getting the papers I needed to sign regarding an estimate. It wasnt even consent to treat, it was about money!!! Meanwhile my dog could of been dead because they had a paperjam!!! They were slow, rude and they gouged me for every penny I had. If anyway you can AVIOD THIS PLACE, please do.
Our 7 month old had a rawhide which is bad due to chemicals used to separate skin from the animal to begin with. Too much rawhide can cause a blockage and/or irritate the intestines while scraping the lining. They took good care of our dog while tending to critical emergencies of those who brought in their dogs crying which I respect and appreciate. X-rays showed some gas in the stomach but overall no critical issues. They recognized his discomfort and gave him a pain shot, antibiotic shot and are sending us home with a light pain medication and more antibiotics. Price was very reasonable. Everyone here today on Christmas Eve has been a pleasure to work with. On another note I am a clean freak and noticed no smell and the establishment is very clean along with the restroom. Thank you all again!
An employee who works there (Stacey Storey) called in a police report on me. I had three officers show up at my door at 11:30 PM because this employee told police that I called in regarding my dog (which I don't have) and that I found pills in my dumpster (which I did not find). I called the hospital today & spoke with Katie, which hung the phone up on me. They need to get their heads out of their butts, and stop ruining people's lives.
Took mine and my wife's baby dachshund in a few weeks ago worried sick because she wouldn't eat or drink they quickly diagnosed her with parvo virus and they saved her she had no life and they absolutely saved our baby I'm forever greatful for the staff thanks from the bottom of our hearts.
During 2018, one of our dogs, who is diabetic, started to develop cataracts. She was referred to Dr Hodgson at the clinic and had them removed. She has now developed Cushings disease and was referred to Dr William's who has got her on regular medication. Would recommend every time.
This would be my LAST option to take my pet; apart from the ridiculous prices, their service was poor. The moment I walked in, they were rude and almost seemed annoyed we were there. My pup suffered a mild head injury and seemed to be paralyzed for a few minutes. Well, their response was without a doubt, to euthanize. They wouldn't let me see my pup and wanted to charge me over $1,000 to watch her a couple of nights through the weekend AND IF she made it, I could "pick her up Monday and take her to my regular vet for treatment." Really? So why did I take her to you in the first place? They pushed lightly for me to euthanize. After insisting to see my pup, which she was happy to see me the second they brought her into the room and jumped into my arms, they said, "she is only fine a few moments and goes back to not knowing what is going on". After waiting another 20 minutes for "discharge" (seemed more like reasons to charge me), I took her home. I was not going to leave my pup there. I don't live far from the hospital, so when we got home, she jumped off the car, ran to the bushes, peed, smelled, ran up the stairs and jumped onto the couch and took a well-needed nap. I'm not a vet but I felt lied too the entire time. The way they kept pushing to put her down, EVEN as she showed to be completely fine..and not to mention the ridiculous price to just 'watch' her until i could take her somewhere else... Just wanted to say, "I'm glad I didn't listen to you. My pup is running about, eating, sleeping.. She's happy and alive."
After another Vet misdiagnosed my Dog she was worse I knew she was dying I took her to the ER and I Have no Doubt they saved her life makes my Heart smile!
Really grateful for this place. They worked with me on cost of service and saved my cat's life. He's back to his normal self thanks to the team at this place.
I almost let the bad reviews prevent me from taking my dog in. Luckily, I went anyway and didn't wait until Monday for my regular vet. Staff at the front desk was extremely polite, professional and just plain nice. I went on Sunday morning, almost no wait. The doctor (female) was also very kind and prescribed antibiotics and pain meds for my poor dog. They were clean, had Netflix playing (Friends) in the waiting room. There was a touch screen tv with Netflix in the personal waiting room as well. The examination was $80, (we used to pay $80 at our regular vet in CT.) The rest of the treatment was at a regular price. All over good experience. Oh and they all referred to my dog by his actual name, very nice touch. And faxed all the paperwork to our vet for reviewing.
Will and Galadreal, I had a similar situation with a dog that actually died in my arms while I was taking her in the door. I had to sign my financial life away so they could do some kind of resuscitation that cost a huge amount of money, but she was dead, and of course it didn't work. I was shocked by the cost, and I really hope none of my pets is ever hit by a car off hours because to keep my family member, I have to pay them an exorbitant amount of money. I realize something like that might be expensive, might require surgery or hospitalization, but an already dead dog costing over $500 was obscene.
When my dog was sick I took her here being a weekend. That wanted to do over a thousand in testing which was not possible. Later that night she started pooping blood and my wife called them back in tears asking for any ideas what it could be and they LAUGHED at her. Our dog was literally dying and they laughed. The next morning I took her to our local vet and as soon as we explained the symptoms they did a parvo test and it came back positive. At our local vet not only is the care better they also see us as family instead of dollar signs. They are also charging less for diagnosis, and long term treatment than this place wanted to charge me just for testing.
My dog was injured after being attacked by a pack of dogs. We live out in the country and so getting him to care quickly was important, but also time consuming considering our commute. I was checked in and helped quickly. One receptionist, I want to say Kat was her name was extremely kind and helpful and she was very sweet. The other was quite rude and I did not appreciate the way she acted or talked to me. But that is neither here nor there. Dr. Shaw was the vet on call the night I took my almost 8 year old Basset Hound, Bernard in. He was kind and he visited with me a few times throughout the night while we waited for diagnostics and initial checks (X-rays, etc) to be completed. I was told that if that they were able to get Bernard's blood pressure up and his body temp up and get him from critical to stable condition the prognosis for survival would be 50/50. I did pay the over $1,000 up front for his care. In my experience, emergency vet clinics all charge high fees so this isn't an individual scam they are pulling. Around 2 am I was called and notified that Bernard did pass. I opted to have a private cremation so that I could bring his remains home. They told me that the amount I had paid the night prior was enough to cover the cost of the cremation so I did not owe any extra. I was surprised by that, and as little as the cremation was in comparison to the cost of the night before, I am glad they were honest enough to use what I had paid towards that. I was notified today that Bernard's remains were ready for pick up at my convenience (5 days post death) so I am also glad to be getting him home so quickly and before Christmas. It is difficult to leave a review when the outcome was so unfortunate. I do not feel as though I was mistreated or that I was overcharged. I do wish when I had asked to see him before I went home for the night that I would have been given the opportunity to do so, but I also understand that that may be against their regulations and that special circumstances can't always be made.
I had to take my terminal cat as he got worse. The vet was very kind and went through all options possible. After tests the vet Told me nothing else could be done and went through options again. Very kind and repeated things over my crying. Would give 5 stars but they couldn t separate payment on two cards. That was only issue.
Just like a human ER, they are very pricey. It's just the way it is. They gave me a price breakdown and worked with me on what I could afford. They were very thorough and emailed a breakdown of everything that was done. I had detailed aftercare instructions and even though I paid more then I thought was necessary, the experience was all around top notch.
This is no longer a functional ER. I took my senior cat in with labored breathing. They took her away from me and out of sight immediately. I waited in the lobby, then finally in the room just to bre asked to sign estimate of diagnostic tests aafter waiting about 45 mins.. Meanwhile, as it turns out,,barely skilled aides were carrying my kitty around in their arms, said she was an angel. Of course! She was trying too hard to breathe and wasnt getting enough oxygen, unable to move,much less struggle, exhausted from shortness of breath. She was a very urgent case and should NOT have been carried around in anyone's arms face-up while she had shortness of breath. I finally got to see her, after deciding on euthanasia after seeing x-ray, as I thought would probably be the case, as two aides rushed in with my baby, who twas taking her final breath. So I didn't get to protect my girl in her last hour. Unskilled loud strangers were causing her terrible stress, finally making it impossible for her to breathe anymore. It is horrible knowing she suffocated to death without the benefit of euthanasia to end her suffering. Very horrible experience, understaffed and underskilled clinic. They cut hair off your receased beloved pet and make paw prints with theirr lifeless limbs for keepsakes. That is morbid. What's worse is that they tried to give me her hair right after. I was disgusted. If there is ever ANY alternative in this godforsaken area, go there.
If you need emergency service for your pet this place is a life saver. So thankful to have this after hour and holiday clinic. They have a range of testing capabilities and provide NETFLIX in your own waiting room.
If your vet is closed and you can't get in touch with them, this is the place to go. They will save your pets life, they will let you know the cost up front, but just know they are a LOT more expensive than your regular vet. This is an emergency clinic and you will pay emergency room prices. So make sure you are financially prepared for that before showing up because they DO WANT payment up front before they will care for your pet. With that said, once they've received payment, they will do everything they can to care for your pet. The downside to my experience is that when my pet was released within hours after having a major surgery, it was the day after a holiday and I had to try 4 other vet clinics before I found a vet that would take her in for after care. They also transferred my records to a vet that was closed, then the CD of her x-rays from her surgery was blank. They were waiting on multiple people at the same time because they require you and everyone else to pick up their pet by a set time in the morning or they charge you and additional fee. I felt like we were falling thru the cracks getting what we needed and rushed out the door because they were so focused on getting everyone out the door with their pets by the daily deadline. My experience was on a holiday weekend. So they have been short staffed and overwhelmed with additional pets from the long weekend.
My dog got bit by a copperhead and they took good care of her. They gave her fluids and a pain shot plus meds to bring home all for $245 which is a good deal for a emergency vet. Good thing is she didn't need anti venum because that costs $700!
I'm currently in the parking lot waiting for my dog Puppy's return, but I couldn't wait to give this wonderful place a 5/5 review. My dog means more to me than anything, and the treatment they are giving her and the constant updates while I'm in the car is such a huge relief. I can tell the staff here truly has a heart for our animals. I cannot thank them enough for caring for my dog and being the only emergency vet in NWA open in the evening.
My little fur baby dog had a medical emergency on Saturday. He stayed for two days and I have nothing but good things to say about it. The doctors and nurses were fabulous. Kind. Patient. Acted as my advocate in making decisions. I m impressed and highly recommended them for any animal issues. I m very grateful that they are here. Thanks to each of them especially Dr Eaves.
I m not super thrilled with their treatment of patients or people. I know there are cruddy pet owners, but the money grubbing attitude of no treatment until payment is a little over the top, especially considering they charge very high fees for basic services like initial exams. In addition to this, I ve never encountered a truly kind or gentle person in this office, which is a bit confusing since the people seeking help here are generally concerned pet owners in very high-stress situations. If you re going to charge me hundreds of dollars for veterinary care, at least don t get irritated when I m being emotional with my husband about my sick pet.
My VERY distressed kitty was going to die with or without their help. They were professional, attentive and understanding. Thankfully they were available on the weekend... it would have been a long, long night waiting for a resolution. Lucy was mercifully euthanized on a Sunday. Gratitude to to the entire Staff!
Not worth the money. My dog got hit by a car and was badly wounded. Could they have saved him? Not really. They said they didn't have the expertise to take care of him. They also moved at a snail's pace acting with little care for our dog. We got a whopping 900 dollar bill for a dog they barely treated. Then in an emergency had to take my other dog up there and they gave him meds till we could take him to our own vet. So we got to pay them an arm and a leg AND pay to go to another vet. For how much they charge it isn't worth it. If you have no other option than I guess go for it but they're really callous. O (Obviously not every person working there was heinous but the overall attitude was the pits)
Although my visit to the emergency vet was for the very sad task of having my sweet 16 and 1/2, year old girl Lola euthanized, I left feeling cared for by the staff.They explained the process to me and gave me all the time I wanted to just be with my sweet dog and breathe her in and kiss her and sob into her fur both before and after the procedure. I felt their compassion and it resonates with me still. Thank you to the staff at Animal emergency vet.
One of the most unfriendly animal clinics I have had the misfortune of trying to get treatment for my Lab. You should expect them to take your animal away from you into the back somewhere and you have no idea what is being done to them or how they are doing. While they MAY be professional in their care of your pet, you have no evidence to support that assumption! They have a serious deficit in human interaction and common courtesy. My Lab came out extremely nervous, panting and shying away from everyone when she is normally very low key and laid back. I will never be back and I cannot even consider recommending this place!
They were so sweet to us and our baby after he got picked on by two large neighbor dogs. it was a bit of a wait but they kept us informed and had netflix for us to watch. We got worried again later in the night and they were very kind in letting us know it was just his pain and gave him more meds.
Since I'm almost positive these turdknockers keep deleting negative reviews, I'll keep this short and sweet. They will push you to euthanize. They don't discuss even the remote possibility of saving a dwindling life, and thats only AFTER you give them 80$ for them to tell you "lol yeah your pet has to die sorry" They dont let you come back to be with your baby during their final moments. They do let you say goodbye, but not during the euthanization. They're very impatient about money and dont offer payment plans for their obscenely expensive treatments. They're unsympathetic, rude, and coldhearted, so much so that it's semi inhuman. I understand they see tons of animals die every week, but when a young woman is literally having a mental breakdown and sobbing inconsolably in front of you because she's losing what she considers her child (because I'm infertile. Yeah. Euthanizing my pet was the equivalent to losing a child to me. Thanks for that, by the way), you don't regard her with annoyance and impatience. The salt in the wound was the card I was sent a week after my pet was put down. "Hey sorry about your pet. Here's a card to help you remember how your situation was handled." JUST GO TO THE VET ON WEDDINGTON. They don't push for euthanizing animals, and they're open pretty late.
My dog went in having some trouble breathing. Less than 48 hours later he died alone in a cage because this emergency vet that charged me over $2500 in less than 48 hours, can t afford to put a monitor on my dog. A dog that they diagnosed as have cardiac and respiratory issues. So he laid there in cardiac distress until someone finally noticed, but by then it was too late and they couldn t bring him back. Bear was the best dog. Because of their complacency and lack of care he is gone and nothing can fix that. I can t explain how angry and sad we are. I would caution anyone that has to take their pets here to ask a lot of questions and ensure they are properly caring for your pet or go anywhere else. He was supposed to come home today..... that s what they told us. Imagine not knowing your job well enough to know the difference between being able to send a dog home and it dying. They said he would be fine and we could take him home. We didn t even get to say goodbye.
They are just preying on poor desperate people. My dog had gotten attacked by a coyote and they wanted $1200 to stitch it up I only came because I was worried to wait until the next day. My vet charged me $300 for the exact same treatment
This place is a joke. Do not go here! Telling someone they can t leave due to policy. Having someone sign a critical care form stating that the estimate will be anywhere from 300-700 no matter what then giving an 1100.00 estimate. When my mom said she couldn t pay that amount and would pay whatever she could after midnight they then blew her phone up all night and threatened to press charges for animal abandonment and theft of services. As a member of Law Enforcement I know this is inaccurate. It s a completely civil matter. What I do know is illegal is holding someone against their will no matter what your policy states, then stating well out of the goodness of my heart I ll allow you to leave. This place is a joke. The BBB will be contacted. Janet the supervisor shouldn t be in charge of anything as she has no people skills. Also the Springdale Police Dept was contacted by me, and no reports were on file and frankly the officer stated they probably wouldn t do anything anyway as again it is a civil matter. After a traumatic experience and then the way my mother was treated this clinic will be lucky if they don t end up with a lawsuit.
My family was treated with the most love and respect while under the care of the care of this animal hospital. Our first family pet was suffering from heart and kidney failure and we knew his time was limited when we took him to the office. The doctor offered to do blood tests and help to plan a path for our chihuahua to live as comfortably as possible during his remaining days. Unfortunately, we knew the likelihood of surgery or medication saving his life was slim. We did chose to euthanize our beloved pet and the clinic gave us as much time as we wanted to say goodbye. Within two days we received the most beautiful sympathy card from the staff. Although we were sad to lose our sweet dog, we were overly impressed and satisfied with the treatment we received. We highly recommend this clinic to anyone considering their service.
I called just a few minutes ago about my 3 year old husky mix who I assume chewed his suture off. He originally goes to Hancock vet services . They could not give advice over phone about what to do just because we aren't regular customers, so the dog does not bleed out or chew on anymore sutures from a neuter surgery that happened 3 weeks ago. If this is an Animal Emergency Clinic of NWA, doesn't that mean it's an all type of vet emergency clinic for pets and owners who don't have 80.00 bucks up front for emergencies which they are asking of ? The lady I spoke to was very rude and was kind of being ignorant including only worrying about getting money tonight . Instead of giving advice over phone for a simple thing like this. Dogs eating Tylenol tabs is major which should be considered as a we-need-to-see the dog type thing because you don't know if he is acting weird or spasing out to whereas a dog BLEEDING HIS BALL SAC OUT .
I dont recommend calling this clinic nor seeing this clinic.
Odin was just over 2 years old. He had been blind from an eye infection since he was only a month old, and he had seizures. We had taken him to a couple of different vets to see what could be causing them, and although he was on prescription medication they still happened. The first vet ran a lot of blood tests and said the only other thing to do would be get an MRI, but she did not know where. The second vet just said that the only thing to do was try to control his seizures with medication.
Late Sunday evening we noticed Odin was having some trouble moving around. He kept tripping over things, and acting like he normally does when he has a seizure. We thought it would be normal, so we made him comfortable and kept an eye on him. By Monday morning he could not take a step without falling over. His normal vet was closed for Labor Day, and their answering machine said we should call the Animal Emergency Clinic of Northwest Arkansas. So, we did, we took Odin in at 8 Monday morning, and they immediately took him from us, talked to us for a few minutes about epilepsy in cats, and talked briefly about where we might get an MRI for him, and then asked us for 650 dollars to run blood tests and watch him. He had blood test done before, but we hoped that they could find out what was wrong. So we broke out the credit card, paid, then went home to get his medicine. When we came back around 10 we were told that his blood-work had all come back fine, but they wanted to keep him under observation until we could take him to his normal vet the next day. They would call us if anything changed, but no news is good news from them.
I called around 5 and was told he was fine, resting comfortably.
I called about 10, just before we went to bed, knowing we would need to be up at 5 to pick him up and take him to the All Cats Clinic. I was told he could not stand up, and that they were turning him every couple of hours. I admit, I started crying. I asked what the chances were that when we took him to his vet in the morning, they would suggest we put him to sleep. I was told that they did not like to make that call, and we should get a second opinion. I said we had been looking into MRIs and found one about 3 hours away, did they think it would do any good. I was told that it might do some good, if Odin lasted that long. I should have gone and gotten my furry friend then. But no, they are doctors, they will call me if something happens. I cried some more and finally fell asleep.
I was awoken at 2:30 by a call from the doctor Odin had suffered a massive seizure a couple of hours earlier and just died. They tried CPR, but it did not work. My husband and I got up, got dressed and went to get him. We did get a refund of 105 dollars, though I noticed they charged us 10 dollars just for giving him his tuna flavored medicine that we brought him from home. We collected Odin s body and left. I did not realized until halfway home that they kept his 2 new bottles of medication. I know he will not need it anymore, but it would have been nice to bury it with him, it was his.
No news is good news? You mean, not calling me when my cat was dying. Letting him die in a tiny cage, away from home, and away from the people who love him? Is that what you mean? I have to find a new vet. I will not go back to this veterinary ER, and I need someone who has people on call in case one of my other furry family members has an emergency. I did not get to say goodbye to my best friend for the last 2 years. I did not get to hold him and lie to him and tell him it would be ok, I did not get to help ease his passing because these people did not tell me what was going on or let me know that he was dying.
You did not kill my cat, I understand that. You also did not tell me he was too far gone, you did not keep me informed. Even when I called to check, you did not tell me what was happening. I hate you, and I miss my Odin.
I have an American Bully named Bear. Bear broke his leg so we took him here. They had free Netflix in the waiting rooms and exam rooms. They took him immediately back and helped us as soon as we walked in. They gave him a Winnie the Pooh (Pooh bear) cast. Great experience!
Animal Emergency Clinic provides high quality emergency care to pets in NWA. I work at a veterinary clinic and when my cat needed overnight care there was no doubt in my mind that I wanted her getting the best at AECNWA. They have saved so many lives over the years. We are lucky to have such a high quality option when other vets are closed.
June 19th my wife and I brought in our extremely sick dog in for emergency care , had a very severe pancreatitis and had become diabetic. Had been informed by our primary vet on how bad this situation but was given hope by the vet at this clinic. It was all sugar coating . They did not call when things became worse , which we were told we would be, he never got any better . The vet told us he didn't see our baby crashing and burning yet thats exactly what happen and when we came to get him monday June 20th no vet would even talk to us but were told how bad our dear boy was by an assistant. To say the least at 8:55am June 20th after paying these people 1300$ I had to put my friend to sleep. I would avoid this place if at all possible.
Brought our dog in because he was having stomach issues and were treated terribly. We were told that we didn t give our dog all the shots and after telling us he had healthy vitals the doctor still said he would need to be tested for the dreaded parvo . Our dog is up to date on everything and was just having naseau problems. They didn t ask us about background history or anything and just seemed money hungry and ignorant. The front desk lady was very nice though.
Terrible service. If you can find another place to go to. Waited 4 hours for them to get me a piece of paper to sign so my dog could get 3 stitches and then told me to come back in two hours to pick him up because they are busy (3-4 other people there) to get to him.
Definitely not the friendliest place. Receptionist needs a little better training in people skills. The gal just brought my pup out, handed her over and walked away. Vet was fairly nice but I feel they could give you a little more comfort in a time of stress. I hope if there is ever an emergency, my regular vet is open.
Dr Hooper is our amazing vet. So friemdly, caring, and considerate. A good friend to both furkids and their parents! Dr Fagan has also helped me after my dog was attacked by another dog with some questions I had they day after his visit to the Emergency clinic. Great place to take your furkid! And now they have a groomer there too which is very convenient.
I brought my 11 month old cat DK in because he was sick. I was extremely worried about him and due to COVID I could not come in with him. The staff did everything possible to keep me well informed and make both of us comfortable. The cost was explained to me before they did anything and was reasonable. Great service. DK is good as new!
On Sunday my fiancee and I were faced with a serious situation with our 60 lb. dog yelping due to horrible back pain. She couldn't move without letting out high-pitched painful yelps and it broke my heart. After being turned away from a vet's office close to our home (and open), we had a friend drive us up to this emergency clinic. At first, I was reading the reviews and dreaded this visit because I assumed I would be charged thousands of dollars for treatment or leave with a deceased dog due to poor treatment. I was completely mistaken for believing those bad reviews. We experienced great customer service and our dog received excellent care from Dr. Bonnie. She needed to take a few x-rays of my dog's spinal cord and after she did so and examined the images, she came into the patient waiting room and showed us the images while thoroughly explaining what was wrong and pointing everything out to us. She was excellent and prescribed the right pain meds for our dog and she began to get better on the meds. We weren't overcharged, in the dark about treatment, and our dog is doing great now. We found out this medical issue will likely reoccur throughout our dog's life, but thanks to Dr. Bonnie we now know exactly what it is and how to treat it next time. (We had a follow up with our normal vet who confirmed the diagnosis Dr. Bonnie gave to us for our dog).
Great treatment. Took my Frenchie in for a intestinal blockage and was planning on an outrageous bill. The vet was determined to not put my dog through an major surgery. He tried a less invasive procedure and it worked. Thank you for the passion you have for animal.
Had To Rush Our Lab/ Dane mix in for lethargy, unable to walk. We were well informed when we called that the office visit fee was $80. All the staff were friendly and attentive. They were really busy and gave everyone the attention we all needed. They did no tests or procedures without asking first and giving an estimated cost. All available options were explored and discussed. I am extremely pleased with the care our dog received. Yes it's expensive but it's EMERGENCY care and I'm so glad we have that option available, we are fortunate to have such high quality easily accessible care for our pets. I read reviews while my husband drove us and was a little worried, but none of the complaints I read held true for our visit. I will return if I ever need them again.
On June 18th I brought my baby in. I would not recommend this clinic. I'm sure that they are caring people but it's all about the money. When you don't have 2000.00 to save your fur babies life. They should allow payment plans or assistance from a charity available for those who don't have that kind of money just laying around. I felt like I had no choice but to have her euthanized since I couldn't pay. It still cost almost 500.00 and now the emotional mess that I have been in since this incident on Saturday. And still not knowing what caused the pneumothorax (anaphylaxis shock was suggested) but doctor didn't have an answer. It wasn't caused by trauma is all they could say. Which I knew that much.
I don't like being negative but I hope this will help others.
I have had two occasions to take my dog to a vet on an emergency basis after hours. Once he appeared to be choking on something and was frantic. The team their provided quick and excellent care. I can't really speak to the prices, but was more than willing to pay what was required for emergency care after normal business hours.
Professional staff who tended to our dog in an emergency. Caring and considerate. Kept us updated via phone during the assessment and diagnosis. Have earned our trust and recommendation. Thank you.
We just had to say goodbye to Lucy, our beagle for 12.5 years. The staff was patient and kind and very professional. They made an impossible situation very tolerable and were so sweet to my dog who was clearly suffering. They are good vets, you will pay more than your local vet but that should be expected!
If I could, I would give this a rating of 4.5 stars, only because the lady at the front desk wasn't very friendly, nor welcoming. But none the less, my German Shepherd puppy was well taken care of by the nurse and the doctor.
Because it is an emergency clinic, the prices of the treatment obviously are higher, but I was mainly concerned that my puppy was going to be taken care of, and she was. Hopefully I don't have to come back for an emergency; however, if that time comes, I will definitely be glad to come to this facility.
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