We had to use their care last night as our older d...

We had to use their care last night as our older dog was bitten by a snake. I looked at the reviews and was dismayed. I did not want to take my pup to anyone who would possibly be so mean and cruel as the reviews were making them out to be. They took fantastic care of Zoey and we were in and out in under two hours. I am so happy I ignored the negative reviews. I would like to address some of them from our experience to hopefully help someone else.

I called before we left as it was a 45 minute drive. I asked the person on the phone what expected cost would be. It was a flat fee of $80 to be seen by a doctor and then they would give me an estimate before starting treatment. Honestly that is pretty reasonable. They can't diagnose over the phone and they don't want to be held liable for false information.

We arrived and were asked some basic questions, at the time we thought the dog had broken a leg. Before they admitted her they let us know that he doctor had just stepped into emergency surgery so our wait to be seen would be about an hour. Again this seems reasonable when you think about the usual wait time in a human ER. They did take Zoey to triage her. I actually liked this. I had no idea what was wrong, what would make it better or worse. While we waited they did all the basic stuff so the doctor could get right to work and they made sure she was comfy and not injuring herself further. My husband and I were shown a small room and were told that we were welcome to watch Netflix while we waited. I have seen many reviews say the front desk lady was rude. She was efficient and on occasion brisk but she never seemed rude to me.

The doctor came in almost exactly one hour later as promised. He was very honest and said from a physical exam and given that we live in a rural area he was pretty sure it was a snake bite. He found a puncture wound we had missed on our own inspection at home. He gave a range of options that went from $1500 to $200. He also made sure to let us know that in most cases the very expensive anti-venom will speed up the recovery but isn't vital to recovery. He was very honest about everything and in no way seemed like he was pressuring us to spend more money. If anything it seemed more like he was saying you have this expensive option but if you don't want to do that this lesser one is just as good, it just might take longer.

Less than thirty minutes later we were headed out the door with our dog whom was already in a better mood than when she came in. Everyone who interacted with her was warm and kind. I was so happy with their service I will recommend them to anyone who needs an emergency vet!