THEE absolute worst customer service ever. I canceled my insurance last month cause I finally could get better insurance. I talked to the guy and even made him email me about canceling it, and they STILL charged me for this month. Absolutely ridiculous.
Paid for 3 months straight when my car was a total loss, they advised i would receive a refund for payments i made & now they're saying i wont receive a refund due to them having no control of the system updating on the premium.
I got hit by one of their drivers, it s been impossible to communicate with Matthew rice and the manager Juan is very unprofessional and disrespectful, they don t care about your accident and they don t want to be held accountable.
The worse possible insurance you could ever have. Do not go with these people. I got into a car accident OVER 2 MONTHS AGO. I am carless. The accident wasnt even my fault. This insurance doesnt care about you at all. The girl handling my claim her name is Dulce. Whenever i call her it can be a week later until she answers my voice message. She NEVER answers her phone. It always goes straight to voicemail. Extrememly horrible service. There is a reason why they are getting horrible reviews. They're overly priced and the worse insurance you could ever have.
Horrible service!! I keep calling the claim department because Amy, who I guess is habdling my claim, does not get back to me concerning an accident I was in December. I have left multiple messages and even tried contacting her supervisor and no response from either one! I would rate 0 stars if I could
Scam. 100% Scam do not use them. Went through a broker that the car salesmen recommended and I'm fairly certain that he was in on it because when I called to confront them about my terrible coverage they already knew that it was bad before I even said anything. Then when I tried to cancel it and go through a different insurance company they only gave me back $77 of the $260 I had paid and I only had the insurance for 6 days.
This is the shittiest people ever. They are hard to contact, rude, and have no experience whatsoever. Changing my insurance as soon as I solve my car collision issue, which wasn't even my fault.
John Tran is an agent who suppose to give an inspection to my car. He claims that Anchor don't have personal shop for inspection, so he came over to my place instead. He leaved me a message at 9:05 saying he will arrive at 9:15. When I done cooking and saw his message, I reached out 9:17. I don't see him and when I call him he was yelling at me like a parent lecturing his child. He told me that he left for the next inspection. He told me that he do not want to deal with me anymore because I am late and he has a fixed schedule.
Anchor Insurance is so mess up. Why hire such a jerk as their agent? He has no patient, deluded, and hot temper. Remember you are the one who make a mess to my car and you don't have a personal repair shop. You should have learn how to be patient to fix your problem instead being such an @ss to convince me that your time is more important than mine.
NO STAR!!! Awful customer service and awful business practices!!! Terrible service to the client!!! Stay away from this people!!! If I could I'd give this company 0 stars. The customer service is HORRIBLE!! You tell them what happened and they make it sound like it's your fault!!! I will fired them immediately!!!!
Charge you because you change your address they charge 8 dollars to pay your bill over the phone and wait time is very long to speak to someone
I was going to give 0 but 0 stars.This insurance it's fraudulent they just steal your money .They dont give you any credit for nothing .Customer service it's the worse ever ...Please dont get convince because low rates at the end they dont cover not even an inch of anything that happens to your car .Stay away from this fraud....Get triple A,Progressive,Geico anything else that really cares and protect you and your car
Wish I can give them a Zero. One of many pointless insurance companies out there. They charge people even after they cancel their policy. Customer service reps are rude and not helpful at all. Stay away if you know whats good for you.
Was involved in a accident at 04/13/19, I call in to file a claim and was told that someone would call me and an estimator would come to check the car, buy no phone calls or no estimator. Fast forward 1 month past by, still patiently waiting for a call from the insurance, then decided to call and finally they looked into the claim and did nothing too and i was told that it was my job to call the other insurance or party to check on their claim. Like really, that's why I have insurance for a reason, I thought you guys was suppose to be the expert. Just pure stupidity and even my the check can't even cash.
Cynthia & Her supervisor Barbara Wilson are very rude & other employees representing this company not to mention Disrespectful, I will report this matter to the Better Business Bureau.
Had the worst experience with Anchor General!!! They withdrew money out of my account when they weren t supposed to! And gave me the run around trying to get it back! No one in customer service seemed to know what they were doing because I got different information from everyone! Would not recommend it to anyone!
This place is a joke lol I cancelled this insurance 1 week after I got it and called them,22 days later I get a statement of cancellation if I didn't pay my bill when I called they wanted me to write a letter to say I cancelled them and all this other crap I had to laugh at the guy I mean really they aren't very bright there so any insurance company other then this one would be a step up for you lmao
I have had this insurance company for almost a year now and I am happy with how easy the payments are a month.
I dislike how there is not a 24 hour hotline.
I dislike the fact that I pay $2300 a year on my full coverage plan and when I got in an accident I felt like I had to pry their hands open to fix my damn car.
No one was giving me answers or what I needed to do next or the step process to a claim. So I had multiple representatives that would leave voicemails without saying where they were calling from or what they were needing for me. The only thing that EACH INDIVIDUAL rep kept telling me was "I dont know what to tell you. you need to contact your adjustor"
well.... tried contacting that "Adjustor" her name was Melissa Cruz. She did not return any of my phone calls within a 4 day period. It took me leaving a voicemail for her supervisor...
Once I finally got a call from her she was telling me that I cannot go to any other body shop but there's, if I go outside of that body shop it was my deductible charge plus 20%. Which finding out with other insurance agents that is illegal....
I will be changing my insurance when it terms. If I didn't know what I was doing I would have been completely lost.
The bodyshop (united body) was the only help I had in this whole deal.
I had them and no issues up until I had an accident. After filing the claim they dropped me from their insurance. Their customer services terrible and I have never dealt with such rude people before. If I could give them 0 stars I would. Worst insurance agency I ve ever dealt with.
horrible insurance company very rude and disorganized
I had Anchor General while living in California and thought they were honestly a great value given the price. It was used as a bare minimum to follow state regulations and it served its purpose.
That is not why I am giving it 5 stars though.
That reason is because of their customer service team. Not just a customer service team, but one that works quickly, with compassion, and most of all, are capable of actually solving your issue without having to be transferred 10 times to only spend hours on the phone with no actual resolution, if not, further from one.
Long story short, I had a billing mishap, purely created on my own,, but was able to get it handled, rectified, and a resolution met within minutes on the phone and through email.
To my surprise, when I called, the call was almost immediately picked up my a REAL PERSON. A sort of convenience that can be overlooked in this day and age.
I explained my scenario and without much effort, was given clear and detailed directions on what to do, and how to do it. I sent over the requested information, and almost immediately was replied to, asked to do one more tiny thing, and by the morning, I was getting a phone call that everything had been taken care of.
It reminds me that there are reasons these small businesses need customers, and more so, that us customers need companies that have service teams like this one does.
Shout out to people like Pauline who helped me out immensely.
Also, to their management team, who is confident enough in their staff and give the power to their customer service team, to efficiently, and positively, resolve customer concerns.
I certainly appreciate the way Anchor General was able to do so for me.
Anchor General insurance has ruined my auto insurance experience. They have caused me tears, money, and grief. I HATE ANCHOR GENERAL INSURANCE. THEY ARE THE WORST ENTITY ON THE FACE OF THIS PLANET.
Its been almost a month now and I can't get Sonny Claim adjustor to answer phone or return call calls
This company has trying not deal with my claim for half year, and didn't answer any email I sended to them.
Don't ever do business with this company.They will give you the run around when its time for you to get a refund.But they want you to pay on time.This is B.S. customer service and the customer service email is a flat out joke.
THE WORST INSURANCE COMPANY EVER! WORST LAZY CUSTOMER SERVICE EVER! A GOVERNMENT AGENCY SHOULD INVESTIGATE AND PENALIZED THIS COMPANY FOR BEING THE WORST INSURANCE BOTTOM FEEDER COMPANY IN THE WORLD! I HAD THE FEELIKNG THAT ITS GONNA BE A NIGHTMARE SINCE THE FIRST TIME I CALLED THEM AFTER THE ACCIDENT, RUDE CSR TOOK MY CLAIM, NOW WE'VE BEEN WAITING FOR AN UPDATES OR A CALL FROM THIS PIECE OF TRASH COMPANY FOR OUR CLAIM FOR MONTHS NOW AND THEY NEVER RETURNED A CALL "EVEN ONCE"! WHO CAN I TALKED TO TO COMPLAIN ABOUT THIS BOTTOM FEEDER COMPANY?!!
I've been trying to figure out what the figures are for an accident I was involved in with one of their clients and I've had the hardest time getting through to anyone. I finally got a hold of the supervisor for the person handling the claim and she was even more rude, unprofessional and ten times more disrespectful than her minion. I'm filing a complaint with the better business bureau, I'm fed up with the way they handle business. I'd suggest that we file a class action lawsuit against the company. I've been contemplating suing them for financial distress. I lost my job because they weren't prompt about handling the claim. I bought a new car out of pocket because I can't just sit around not working with bills to pay. I have to have a roof over my head and food on the table too. I've been struggling to make ends meet since my accident and them not doing their job has impacted me tremendously.
This company is a nightmare to deal with. Their insured party backed into my car on 10/24/2014. It is now 02/25/2015. I have completed every phone interview and document they have requested. My insurance company completed an investigation and found their insured party at fault but Anchor General has stopped returning my calls and I have received no written correspondence from them since November 2014. I've had to resort to filing a complaint with the California Dept of Insurance and consulting an attorney.
Terrible the WORST INSURANCE I would never recommend it, they do not help you at all when you have an accident I had full coverage and I had an accident and they did not help me at all I had to fix my car until the crane was charging me
Well, now I see why it has been so hard to get something done about my car . My experience is ranking right in there with these other reviews. I was rear-ended by an Anchor General client 3 weeks ago (9/19 3;3pm). I reported the claim to them the next day as I was shook up and didn't want to talk to anybody that afternoon. I took pictures of the clients insurance card and drivers license. After reporting the claim , it was at least two days before the person called me and of course I missed that call. I called back and again it was two day later when he call and again I missed that call. I called back several times and it is alway "give us 35 hrs to return your call" I finally spoke with him and he gave me the adjuster name who would be lookimg at my car. Again that took almost a week. I called and left messages wanting to know what exactly was going on finally to be told yesterday that they had not been able to get in touch with their client. So today I will be going to his work place and talk to him to get him to call his company. I told the insurance company it was pretty sad when a claimant had to go track down their client. Thankfully my car was not damaged to bad and I was not damaged or I would have been up that creek without a paddle. Sad Sad Sad
Please head my warning. No matter what the reason do not use this awful company. Your on wait forever just to be connected to someone who has an attitude. I've been receiving letters of them treating to cancel my insurance because of an accident I told them about. My policy is cheap but its not worth it.
This is the worst insurance ever. They charged me twice on purpose and I asked to get a refund for one payment and they are making it impossible for me to get my money back. The girl Katie has a terrible attitude, she was so blunt, rude and did not care whatsoever. How are they in business still ??? All I see are 1 stars !
I wouldn't even give them one star. Customer service is awful they won't even call back.supervisors even treat people like garbage. They won't even fight on my behalf when the accident is clearly not my fault. I would recommend this company to an enemy. Now I understand you get what you pay for. Go elsewhere for insurance this company blows.
They do not deserve the one star rating I am giving them. This was the worst experience with any company of any sort! They tried to charge me for the month AFTER I canceled. Since I would not pay out they sent me to collections! I called their "customer service" line and all I got was push back. I had to send three different docs to prove I had cancelled and that my cars were covered under another insurance the month after I canceled! I spoke to the "supervisor" Victor S. (He would not give me his full last name) and he had the audacity to raise his voice at me! When I called him out on it he raised his voice again saying "I am not!" But wait, the best is yet to come. When I got the third doc they requested he did not have the guys to get back on the line with me. He had a service rep talk to me because he was in a meeting. Avoid these people at all costs. Terrible service.
Was on hold for a while 30 mins !! Got on the phone with someone they hung up . They said hold on and it hung tight up. It s the worst so far. The website doesn t accept iPhones so you can t use their website if you have a iPhone Zz everything and everyone is unprofessional.
No comments, just an awful company period. Take your money and run!!!. They deserve no star but I had to put one to warn you all to stay away.
I totaled my car its been two month and still have not heard nothinh from them i call everyday and they dont call me back
An insurance crap, my car has 2 months in the Body car and until today they are not responsible, There the examiner is an arrogant I will report them to the insurance department because one pays the service month by month and they They only give long, and apart they do not want to pay the rental car that I bring garbage anchor general insurance if I could 0 stars
If I could leave no stars, I would. Good luck if you want to cancel your policy. I've been trying to cancel for almost a month and I've heard 6 different ways I have to cancel and each one requires more information then the last. Even got asked to prove I had insurance to cancel mine with them. I would never suggest anyone to go with them.
They should go out of business in my opinion. They are the worst insurance company I've ever seen.
Horrible! You can't get through the phone lines , So I went to there location, the people there are so rude, there are hidden fees, and any claim will take forever...they don't cover rental car fees and if you don't use their collision shop you have to pay 25 percent of the cost to fix your own vehicle in an accident!??!
Terrible accountability. Canceled my policy two weeks prior, still pulled 214 out of my account after I went in the office signing my cancellation.
Seriously the worst of all time, I had an accident and I called for 3 hours and no one picked up the phone...
This is the most inept insurance company I've ever had the displeasure of doing business with. Their insured turned left in front of my son's vehicle on August 18th. It took 2 weeks for them to send an adjuster out to assess the damage. They're charging us $132.00 for a "betterment" strut because it was allegedly 70% worn. According to the body shop, there was no way in hell for the adjuster to know this as he wasn't there when they removed the damaged one. Each time we call, we either get voice mail and have to wait days for a return call or the claims examiner answers and is rude from start to finish. I'm paying for the rental car and have to submit a receipt for reimbursement. I can only imagine how long it will take them to issue me a check. I'm filing a complaint with the BBB today.
just waiting to save money to change insurage company
After canceling with them, they will mail you a fraudulent bill asking for more money or they will report you to a third party collection firm. Do not settle with their demands, gather your paperwork and certify mail their fraudulent business.
Have a claim with this insurance and they do a terrible .Terrible job never answer the phone never answer emails my car was in the shop for a month they don't pay for the storage on top of me paying the 25% of the claim for going out of their Network ,I get punished by them for choosing my shop..they have an adjuster her name is Deborah Mikens. if you happen to have her on charge of your claim good luck, she's the most unprofessional negligent and mediocre insurance person that I ever deal with
Filing a complaint with the California dept of insurance against anchor general. If you get hit by someone with this insurance company do yourself a favor and get a lawyer and as soon as they try to steal money from you file a complaint with the California dept of insurance. I have been waiting to be paid out since December for damages to my motorcycle and when they finally cut a check it was thousands of dollars short.
Trust me.. you don't want to get involved with this company. Closing accounts with 0 balances. Forcing customers to pay BEFORE the due date and threatening to cancel their accounts if they don't. They may be cheap but you get what you pay for..CHEAP ASS INSURANCE.&.CHEAP ASS SERVICE...Do yourself a favor and keep searching!
I work at a body shop & can not get a hold of these people!!! The worst, and let me tell you, in the fine print of your policy if you take your vehicle to "un-approved shop" basically a shop that doesn't work with them to save them money, you the customer has to pay 25% of the cost of repairs on your own vehicle. No Joke!!!
Horrible. No attempt to answer phone calls or call back. Irene Berridge is the only helpful person there. After 3 weeks of attempted phone calls daily, have been able to get through once. Took them 2 weeks to come look at my car and another week to give me an offer. Cross your fingers and pray no one with this insurance ever hits your car or involves you in anyway
I had to deal with them when their client hit me cuz he ran a red light while he was talking on his cell phone and it s been a nightmare! They don t call back or answer their phones! It s been a month and still I haven t seen an adjuster and my truck is totaled!!
They don't answer your call is there any place to sue them
Very bad customer service . Next step is to sue they
Try to never get into an accident with a person who haves Anchor General as their insurance ! They are the worst insurance companie I've ever dealt with ! And customer service satisfaction i would rate it at one too ! Worst Ever !
So Far Worst Company No One Still Havent Been Out To Look At My Car And Its Been Two Weeks I Dont See How The Company Still Around They All Have Excuses Really Getting Sick Of It Anyone Know The Numbers To Someone So I Can Make A Report...
Paid 85 a month for this crappy insurance and switched to name brand Esurance and now pay 66 a month. Terrible company. Take your money else where.
Utterly inept! It takes them ages to get anything done! NEVER AGAIN!
This is what I think of Anchor General. Just sent this email: (All sensitive information changed or censored).
Good morning Anchor General Insurance,
My name is Eddie Mazariegos and I have been hit by one of your clients, Joey Hammleton, policy number: ******* on August 17th, 2016. The claim number is ********.
I am terribly dissatisfied with how the company handles has handled my claim up to date. Just in case, the extension to the agent taking care of my claim is ****. I believe her name is Emily Nelson, or someone of the sort?
I want it known I have been trying to get in touch with this agent for nearly 2 weeks, leaving 2 voicemails following the company policy throughout the process. I have even been calling at random times of the day trying to get a hold of Emily. I have reason to believe this person is the one responsible for taking care of my claim, but not once have I ever talked with this agent. The only reason why I know of this agent is because I called the general hotline and somebody at Anchor General provided me with the extension.
My first complaint would be when I answered the phone with this agent (who I believe it to be the agent with the extension 3847) I accidentally hung up the phone immediately when I pressed my smartphone against my face. I waited patiently for a call back for my mistake, but nothing happened, forcing me to call the general hotline and locate "Tara Arena." Not once have I missed a call from your office, nor missed any appointments with your company appraisal partners. How hard is it to provide a phone call back over the course of 2 weeks?
This is completely unprofessional! I have wasted countless hours with this company. Even now, I have been put on hold for hours with the claims office, After being picked up and hung (Yet again!) a second time! I have no better way of describing your company as ridiculous. And this has nothing about the damages on my vehicle (because I have been driving my damaged vehicle for nearly 3 weeks now) but the way this company treats the people involved in the claims. It is messy, unprofessional, I am leaving an online review immediately after this email.
Sincerely,
Eddie Mazariegos
# (831) *** - ****
P.S. After being placed on hold for nearly 2 hours, I talked to somebody in the Claims Department. I expressed frustration and dissatisfaction for 90 seconds explaining what this email is saying. Whoever she was put me on hold for an additional 5 minutes before my call being dropped!
I work at a collision center customers car has been here for over 3 months and no answer from insurance company and they dont answer your voicemail what a horrible experience for us and the customer.
ok I have had this insurance for several years and I am not sure why I have stayed so long with them as they are the worst company ever!!!!!!!!!!! what ever you do DON"T get insured by this company.
Tomorrow Saturday making it one week since I was involved in an accident this guy hit my car from the back and i have been calling this insurance till now the are unable to get my car repaired, they have asked me thousands of questions and I answered them the lady said i should email them i did many times still yet nothing has been done yet calling them will take you like 3hrs before someone will answer the phone and up till now they haven't said anything about my still at Towing company so I think right now the only thing is to involve my lawyer at this point cause what this insurance is doing is totally not right
TRASH! Complete Trash of a company. Don't ever need them they wont be there. 1 week trying to get in contact with the adjuster. can seem to return calls or answer email. get transferred 3 times in 5 min because no one is the right department. still on hold. Bahaha answers Phone asked 2 questions and was put on hold again. I'm so glad I don't have this insurance.
The worst insurance company ever. The worst customer service ever.
DO NOT MAKE BUSINESS WITH ANCHOR GENERAL INSURANCE. Their services are full of bs. Only with them for 2months and cancelled because they kept increasing my rate every payment. And year after received a mail from a debt collector saying i owe them $122 for A WEEK they covered my auto. IN FACT I have already paid over $800 to them in just 2months. I switched to progressive, now I have lower rates and better coverage for my car. I tried calling them and their call center services are very unprofessional.
If you dont want unwanted bills, just don t do business with them at all. Dont even think. Look for another.
Someone hit me with this insurance and omg I can't get ahold of these people. The one time I did they were beyond rude. This is ridiculous.
Customer Service is horrible. Got into a car accident, and they lacked to effectively take care of the situation properly and timely. The other party involved harrased me for weeks. i call my agent every day for 10 days and no call back, no update, no help. So I canceled my policy with them after recieving such god awful service and they still charged my checking account for insurance,. WORST INSURANCE COMPANY EVER!!!!
If you get hit by someone insured by this agency, DO NOT WASTE YOUR TIME filing a claim yourself. Go straight through your own insurance. They do not return voice mail for over a month, do not return letters, etc.. They took my claim, sent out an appraiser, then disappeared off the face of the earth. Reporting them to dept. of Insurance. The are basically a cheap token insurance certificate for students. They have no ability to process claims.
Most UNETHICAL Insurance company ever! Unresponsive, does not pay claims. $10,000 dollars in damages & loss of use since July 25, 2016. FILE CLAIM with California Department of Insurance! Report to BBB.
the insurance is very bad because they charge you a price and then the insurance goes up
Terrible !!
I was having fraud in my bank account and instead of calling me to let me know my payment didn't go through they kept charging it! Now not only am I stuck with 4 $25 charges from anchor I'm stuck with 4 $35 charges from my bank! Anchor won't take these chRges off my account. And not only did they do that they bounced my insurance up $30! So now I'm paying over $102/month..
SCREW THIS PLACE, SUCH A SCAM! REPORTING TO BBB!!
the worst insurance ever ! i got in an accident & they did nothing to help me .the man that was handling my claim HUNG UP IN MY FACE ! i would give them zero stars if i could
Bad insurance I DO NOT RECOMMEND IT FOR NOTHING! Horrible treatment to one as customers, even without the fault in accidents one as your client, they tell you that one is the culprit and there are no you take them out and that's just to raise the rate! Better leave this terrible insurance !!! It's the best thing I could have done to leave this horrible insurance
Worst company ever never take calls or return calls I had an accident and had to use my own comp and collision because they Are not responsible at all.
:(
Terrible insurance. Terrible service. Worst of all is the lack of sympathy for someone going through a major accident. If you get Donna Phillips please hang up. I wouldn't want you to have this much of a headache.
Wow guess I need to get a different insurance company. I just got them Cuz they were cheap. But time to look for a better company.
It is an insurance trash is crap as soon as they hit my car and they don't want to fix my car. Somebody could help me what I should do.
Customer Service! The claim Specialist! Rude! Ask a question rude or refers you to another department! Website not compatible with mobile. Ughhh... 2 stars I am being nice..
I was in a car accident in February and by April they closed my case. I do remember saying I wanted full coverage and they did not do so, which left me car-less for 3 months. They did their part though as an insurance company and dealing with the accident. I am yet to see my rate go up.
UPDATE: I switched to another insurance company after my second accident when some distracted driver hit me. I found out that he was uninsured finding and this company took off my uninsured motorist part of my insurance without my knowledge which as far as I know everyone should have uninsured motorist unless you sign a document stating otherwise. When I asked to see that paper that proved I signed off on that they would not show me anything and say it was sent out to their main office and after multiple calls and attempts to get them to show me all they could say was that it must have gotten misplaced and that they would call me back. Point is they never called and I was left with nothing. They cheat you out of your money, insurance is supposed to protect you in cases like this which they didn't.
This company is worst insurance I've ever had will never sign with them or anyone affiliated with them..... Ever....
Anchor General sucks big black cock, would give 0 stars if I could
Of the worst this insurance. I made a claim and they never helped me even though I had full coverage, RAMON BELTRAN of the worst did not help me at all, he was in charge of my claim, and he never answered my calls and did not solve or pay anything to fix my vehicle.
Worst insurance co!!!!
They do not return calls or answer the phone. Most unprofessional co i have ever delt with. Im reporting them to the state. Please do not waste your money. They should be out of business and in jail!
I would give 0 stars I could. This place is terrible. I paid a down payment of $200 and they told me my monthly payments would be $189 than I get a bill for $250 and they said they found some stuff on my driving record... like that wasn't all figured out before I signed everything? So than I cancelled 02/02/2017 and they said it would take 3wks to refund me the $200. Today is 2/28 and I have yet to receive my refund. When I called they said "you barely cancelled your policy 02/02" It's the 28th!!!!!!!! To top it off. Friday 02/24 they decided to charge me an additional $250 for the premium when the policy was cancelled! so now they owe me $450 god knows when I'm going to get that money back. They people are extremely rude and talk to you like you are stupid. DO NOT go with this insurance company. There are other insurance companies with WAY cheaper prices and better customer service.
Worst insurance ever a tree branch fell on my car and they will fix my car but want me to pay 25% of the damage for choosing my own shop and want to do the cheapest fix by using bando or get a used car and take the parts they need in that case y have this insurance if I have to pay and they are not losing no money the city will pay them what they spent on my car and it's only 3 years old
I don t understand how this piece of garbage insurance is still in business
Anchor General is the worst insurance company ever. I was hit by another vehicle who is insured with this company. The claims adjuster, Ms.beridge, never responded to my calls /voice mails.
I've called asking to see if they can assign me another adjuster to my claim and never got an answer.
It s been more than a year already since the accident , and I have spoken to this clown once because she never answers nor calls back .
I already done signed my release settlement paperwork more than 2 months ago and still no check .
It s absolutely disgusting how this company runs,
The State of Texas needs to take care of these circus clowns ASAP .
They are playing with our MONEY & they are playing with our TIME
Worst Insurance Company out there.
As a used vehicle dealership in Austin, TX, we deal with insurance companies every day.
Anchor General is by far the worst company we have ever dealt with, their representatives seemingly sit back and collect money, in our experience they don't make any efforts to ensure everything is working correctly and that the insured is covered, and they do everything they can to get out of paying on insurance claims, look elsewhere.
I was I could give negative stars but that s not an option. They have restrictive policies,customer service is terrible. If you have choice go elsewhere.
