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Review of Anchor General Insurance Agenc...

I had Anchor General while living in California an...

I had Anchor General while living in California and thought they were honestly a great value given the price. It was used as a bare minimum to follow state regulations and it served its purpose.

That is not why I am giving it 5 stars though.

That reason is because of their customer service team. Not just a customer service team, but one that works quickly, with compassion, and most of all, are capable of actually solving your issue without having to be transferred 10 times to only spend hours on the phone with no actual resolution, if not, further from one.

Long story short, I had a billing mishap, purely created on my own,, but was able to get it handled, rectified, and a resolution met within minutes on the phone and through email.

To my surprise, when I called, the call was almost immediately picked up my a REAL PERSON. A sort of convenience that can be overlooked in this day and age.

I explained my scenario and without much effort, was given clear and detailed directions on what to do, and how to do it. I sent over the requested information, and almost immediately was replied to, asked to do one more tiny thing, and by the morning, I was getting a phone call that everything had been taken care of.

It reminds me that there are reasons these small businesses need customers, and more so, that us customers need companies that have service teams like this one does.

Shout out to people like Pauline who helped me out immensely.

Also, to their management team, who is confident enough in their staff and give the power to their customer service team, to efficiently, and positively, resolve customer concerns.

I certainly appreciate the way Anchor General was able to do so for me.